Bell
Reviews and Complaints

Hi Last August 2018, we upgrade our phone to iphone 8, both iphone 8, Bell charge us $700 plus. I call them about the plan coz according to the guy we will only pay $400.00 including our early upgrade. When the billing came on my email I was charged of $700.00 plus, I call them and they sorry for the wrong billing. They charged me $503 which I pay the full amount.

Another billing come just today and they charge me for $283.00 . My regular bill supposed to be $195.00, we did'nt do outside Canada call or any international call which we know we will get extra charge for that. I call representative and there's another mistake on the billing.

Bell illegally charges us for we don't know. They should be aware on this or else thay will lose many customers for unreasonable charges.

I called Bell to lower my bills as i am now disabled as well as knowing that others in my home are paying much less then me for better devices and more data and we agreed to 5gbs for 113 after tax. they took the 113$ and only gave me 3gbs instead of the promised 5gbs. I was then told i would receive a a refund of the 113$ and that there would be a 10$ per month discount applied to my account. they took the 133$ out with out notifying me they would do so, they actually told me that my bill would be changed and the balance would be zero for that month and they withdrew the funds anyways. they gave me more excuses and told me they'd fix it but couldn't reinstate the plan i was on previously but my bills would be lower with the appropriate amount o data. got my bill and instead of lowering it by 10 they increased it by 12 something. This is nothing short of theft under 500$ and i am pretty sure that selling an advertised item for an advertised price and then giving a lesser item is against the law in Ontario.

I have had so much rude service when I was with bell. They actually almost laughed at me on the phone. So unprofessional. There needs to be changes in the customer service department. I also tried to talk to them about my bill and it was the first time they didn't want to do anything and we were loyal customers for more than 5 years. I do not want to pay for the final bill, due to treatment and manner in which respect wasn't there.

Have a ongoing dispute about tv service billing, charged for a program that was cancelled, and since that time service charges are being perpetuated, addition errors on monthly charges, and no one wants t resolve or credit my account! tired of the call centre garbage in the Philippines that have no authority, tried ti resolve this morning in chat in Canada and got cut off twice by the sales team,

So one of your work trucks hit the back of my car, today, I got out and chased them, they saw me and still drove off .. after trying to find them I gave up I went to the nearest bell store who were helpful, as I said to them its not their fault, I was just looking for a number to call so I could one, log the actions of said employs and to report what happened . so I called the number for customer service only to get told nope I am foolish to call there we don't deal any works department or repair services, we don't deal with that . I asked for a number of said department only to get a refusal and then told have a nice day and hung the phone up, ...… As a huge company you would of thought that your staff were trained in how to talk to client's rather than treat them as a fool … its also sad that your work force shares the same view, meaning committing a hit and run is a crime and is now in the hands of the police … I will never use bell as of this and will also tell others not to use it ...sad for such a huge Canadian company to act like this, but then again we are just a number for them, we are just here to pay over the odds for service and for customer care

while installing the new fibre optic lines at 426 Boismier Ave my sprinkler system has been damaged...this needs to be repaired as quickly as possible since 1) I need to be able to use it and 2) it will need to be winterized within the next couple of weeks. Repairs cannot be delayed until they are finished as it appears that completion is a ways away. Please advise asap as to when I can expect repairs.

Deborah Wilkinson
426 Boismier Ave
LaSalle, Ont N9J oB8
[protected]

To whom this my concern,

My name is Shane Gouveia [protected] and I am a returning customer of 10 or more years. I was out of the Country for the pass 4 years, now that I am back in Canada I called bell to reconnect my service. To my surprise, I was told I am now required to make a $ 200.00 Deposit base on a current credit check. This was explained to me as policy and they cannot change it. Bell Canada is this how you treat a returning customer after all these years ? Where is your customer appreciation and loyalty ? Just to be clear I believe BELL CANADA needs to revise this policy, so this does not happen to anyone else.

Thanks
Shane

Account no - [protected]

Why is my Bill amount 163.49, I am absolutely tired of following up and speaking to you agents.

I have temporarily stopped my TV and Phone services and my bill should not be more than CAD 43.49 from July 1, please see communications below.
Also I went through inconvenience of not having any Internet for first 10 days in August when I moved house.

Disgusting service.

Reference number [protected]
DATE/TIME: 2018-07-03 11:32:48
Your chat transcript
system : Hi! I'm a Bell residential product specialist. How can I help you today?
agent : Hello, thank you for visiting Bell. ca. How may I help you today?
You : Dear Team, Please refer to the conversation I have had with the Bell agent more than 2 weeks ago and also today with Christian. Three points to be noted. - the suspension should be applicable for house phone and Television. - should be applicable from July 1 as per my communications earlier and also confirmed today. - the charge should be 50 cad as one time suspension fee applicable till December 31, 2018. No additional monthly charge for suspension. Please make note of this email as record of my communication with your agents and also proof of what I have been confirmed. For any clarification please call back. Thank you Ravi Rawlani
You : account no [protected]
You : I was chatting withsomeone
You : it got disconnected
You : dob: 14/02/1982
You : postal code L6P2X3
EZ34967 : I apologize for the inconvenience caused. I will check and help you with that to resolve the issue right away.
You : Transaction number: [protected]
You : I SHOULD ONLY CHARGED CAD 50 AS ONE TIME FEE AND NOTHING EXTRA PER MONTH
EZ34967 : Thank you for validating the account.
You : also it should come in effect from july 1
You : not sure why I got an email yesterday stating july 5 and cad 15 per month
You : for 6 months sustension of TV and house phone
EZ34967 : That is correct the one time charge for teh suspension is $49.95. This is for all the service but if you are renting the receiver or equipment it will still be a rental every month.
You : what is renting the recxeiver
You : I dont want any equipment
You : or receiver
You : receiver is anyways my own
You : if there is a charge, p[lease cxancel all services... I will go ahead with rogers or any other supplier
You : its upsetting
EZ34967 : I will check and review first the charges on the account give me a minute.
You : yes
EZ34967 : Thank you.
EZ34967 : Thank you for patiently waiting, Upon checking here it is showing that you don't have any rental charge for equipment so you don't have any charge for the service. But you have internet still active correct?
You : yes
You : so what is my billing per month
EZ34967 : For The service that was on the seasonal suspension, No charge at all as it is on suspension for 6 months.
You : what is my monthly bill
EZ34967 : Internet is $43.95 before taxes for internet only.
You : and is there anything additional
You : and when is this in effect from
EZ34967 : There will be no more additional charge.
You : when is this in effect from
EZ34967 : This will take effect July first. You will see all of this changes on the next bill cycle.
You : ok
You : can you put this on emsail please
You : ravi. [protected]@gmail.com
You : I dont want any confusion
EZ34967 : I will make sure that this will be sent through your email and will be note don the account.
You : or extra charge later
EZ34967 : I really do apologize for the confusion, rest assured no other charges will be added.
You : ok
You : thank you
EZ34967 : Thank you.
You : I will wait for email
You : hopefully soon
EZ34967 : Thank you.
EZ34967 : I would like to ensure all your Bell concerns are resolved, Is there anything else I may assist you with today?
You : no thanks
You : good bye

Dear team,

My Order Number is R27L43R6.

I placed an order for Home Internet on 4th of September 2018. I was concerned that my drivers license number was requested so I chose not to complete the order.

I called the customer service again later same day and was told the Drivers license or credit card number was just a perfunctory check and nothing to worry about, I got assurance and assumed this was a soft check that would not impact my credit scores or show on my records. I gave my drivers license number and completed the order.

I am highly displeased and perturbed that a hard check was carried out by Bell Canada on my credit record on the 5th of September without explicitly stating this.

I have called several times to request this be cancelled and removed from my record, to no avail.

I am left with no other choice than to take this up legally.

Regards

I received many phone calls from Bell mobility, actually I'm with them now.
I missed about 6~7 times and I called back.

They don't know why they called me, and the agent on the phone transferred me to another department about new activation.

The agent of new activation asked me, "why did you call this number? Do you have any plan to add a line or new activation?"

How did they don't know why they called me?

I wish to file a complaint regarding my problem with Bell Canada. It is now day 3 with no service at my home. No, phone, no TV, no computer. A repair person came Tuesday and stayed until 7 PM, connected a phone and claimed someone would be back at 8 AM the following morning. I waited all morning and when I phoned to confirm the appointment I was told no one was coming but that a supervisor would call. NO ONE called, NO ONE came and we are still without services. You know my monthly bill with Bell is over $600 for the three accounts I pay for my children and myself and for that amount I expect better service. I would at least expect to be contacted if an appointment was cancelled. I am furious at the way I have been treated. I have wasted HOURS on the phone. I await your reply to solve my problem.
Katy de Volpi
[protected]

I switched to bell from rogers about a year ago because they were having a good promotion at the time. I had no issues from them until it came time to renew a new promo which was expiring on Aug 25. I had called a month in advance(beginning of Aug to avoid overcharges)in which I was told I would get a call back (it never happened). So I called again a few days later and was told to call on Aug 25 (when my promo expired) to look at other promos. So Aug 25 came I called and yet again was told to wait 5-7 days for a call back. Are you fu**in kidding me!? I don't understand why they can't deal with you from the time you call. They then transferred me to the loyalty department because I was getting irritated so finally (after a very long discussion -__-) they were able to give me a new promo which would have totalled $147.86 (was paying $128 before) for 24months. So fast forward to Sept 5 when my bill came totalling $192.19...I called yet again this time to ask about the overcharge and was dealt with an extremely rude and incompetent agent. I was basically told that the charges are valid due to the expiration of the promo and that "I should've called to avoid these types of things". Really bud?...like really?. Their customer service is a joke. I shouldn't have to call more than once to get an answer and BELL, next time write your notes properly because YES I DID CALL 3 times actually so you can go back and listen to the recordings. BELL, you need to work on your customer service skills or you will lose all your customers. Now that I look back I completely regret leaving rogers...now i'm stuck in a contract with these people...lesson learned...

This problem has been ongoing for a year. Every time I use the internet it is either slow (extremely slow) or not working. I have had several technicians to the house. They have identified the problem to be the line between the Bell station and the neigh hood in which I live. They have checked the house numerous times and each time, they conclude the same thing, nothing is wrong or non functional, nothing in the house is contributing to the lack of service or slow service.
I pay internet service for speeds up to 5.0 MBSP. However, the speeds I have are typically less than 10% of what I should be getting, (around 0.2 MBPS to 0.4 MBPS). They have acknowledged that because of the line degradation, I will never get 5.0 MBPS. Because of the line issues, they have turned down the speed to at most get 2.2 MBPS. When they fix the problem, I will get fleeting moments of speeds up to 2.0 MBPS. But the next day, it is back to 0.2 MBPS. I have copies and records of the issues from almost a year.
I have been very patient with Bell, and have been very understanding with their situation. But they have never tried to resolve the problem.
I am wits end, and unless Bell will take concrete steps to resolve this, I will take this matter through other channels.
If you could help, I'd greatly appreciate your assistance.
Thank you,
Robert Andrews
[protected]

We signed up for a fibre op bundle almost 3 years ago. This included fibre op telephone, tv and internet. A technician visited our home today to service our internet. While he was here I mentioned to him that we have been experiencing a lot of static on our home phone for months, to the point we rarely use it. He checked the phone line for us and discovered it was never changed to fibre op. It is still the old copper system. We have been paying for fibre op phone line since October 2015 but have not had that service. I called the sales department and she arranged for a technician to come in to change the system on September 5th, one month before our 3 year bundle ends. No refund for service was offered. We will take this in to consideration when our bundle ends in October.

bell is the WORST!
I have just spent 45min, AGAIN 3rd time in 2 months!, to resolved the harassment I am getting from bell over my CLOSED ACCOUNT!
This account was closed over 2 months ago. That alone was an ordeal!
AFTER receiving my "final" invoice... invoices kept coming! and growing!
Magically a final payment due of 70$ became almost 300$!? Because some incompetent did not close my account correctly!
It took 2 more 45 min calls to rectify.
I got another "final" invoice (that was 15$ TOO HIGH) and was about to pay it... BUT... lo and behold... an invoice for 290$!?!?!
Now after the 3rd 45min call they agree that the "original final" invoice is correct!
Now here's the horrible punch-line... the incompetent at bell tells me that she doesnt know if there will be more invoices!
I have never ever see this level of [censored]ic incompetence or lack of communication between departments or sheer F-up in any kind of major company!
I felt like I was dealing with an organization in the 3rd world run by illiterate children!
I would recommend at all costs to avoid them!

Re: Q95U55Q8

Aug 23 internet was installed, they ran the cable inside the garage up the stairs and left the modem on my luggage. Needless to say the top floor of our home is not able to pick up the internet. Technician advise us to purchase a router to correct the problem.
You think they would of told me this before installation. Went to Bell store they informed me to purchase pods @$5.00 per month but they could not sell them to me as they had to be programed.
Next day contacted Bell, she told me stop complaining at least I have the internet on the first floor, then hung up. I received an email advising me that they would be hand delivered Aug 26 between 8 - 5. Never received them. Aug 27 contacted Bell again, well, it usually takes 5 - 7 days before I would received them. Yesterday I filed a complaint did I receive a call back. No!

Aug 28 nothing again, not even a phone call.
This is how you run a business. Unreal!

Sonia Rooney
[protected]

Today August 25/2018 was promised to receive email Consolidating telephone and email bills together on automatic withdrawal.
I received the consolidation but no statement as promised our bill for the two services would be $97.39 each and every month.
That was not emailed to us. [protected]@ outlook.com Jim McCrae, 807 3rd Ave., South, Sauble Bach, Ontario, Canada.
N0H2G0 [protected]
Was promised verbally last month the tow services would not be more that $65.48 but since I revived No email to prove this it is not so.
Today was promised again, that the two services oils be No more than $97.39 for each month.
Now no email conferring this promise again.
Please see that Bell come good to their phone verbally promises.
Thank you, Sandra Smith Mc Crae.

Hello, I am reaching out to you as I could not find any contact information other than by phone. I wanted to reach out by e-mail as I don't have time to be on hold and I wasn't needing an immediate response.
So I guess my first question is do you have any customer service e-mail correspondence available?
My second question or rather complaint for lack of a better word is the Crave App has different information than when I go to Crave on my TV. The issue is that the show Grimm shows (under details) that the show is available until Feb 17, 2036 and on the Crave App it shows it's available only until August 31, 2018.
Although it's extremely frustrating when you decide to binge a show and now can't get anywhere near finishing, I'm really contacting Bell to let them know to have the TV info correct as that will help decide what to watch.

cellphone [protected]
account number [protected]
Got my new account July 5, 2018, and the person told me that I can wave the installation fee of 30 for my phone and my son's phone778-8343616. I called the call center agent and he agreed that he can wave the $60, however it was not reflected on my account yet so I paid the full amount of $189 last July the adjustment was given August 2.
August 5, to my surprise I was charge $ 306, I only went to cross the border in 5 days and use the roaming for 5 days but to my surprise, I was the charge for 10 days even when I was in Canada already.
[protected] my son's number was charge $99 dollars for roaming. I made sure that his roaming was off when we went to the States for 4 days but he was the charge for that amount. If you charge per day of roaming it is only 7 dollars per day. My question is my son only use the data for 3 mins and I am the charge of $99 for it.
I have been following this up trying to resolve the issue but it seems that it is not happening. I have been with bell for 2 months and it so disappointing. I have been with Fido for 6 years and I do not have any problem like this crossing the border and be charged for the things we did not use. I will pay for the services that I used but will not pay for something I did not.
I would appreciate if we can resolve this issue before I fill a complaint to Commission for complaints about Telecom television service. Hoping for your quick and fair response.
Regards,
Anna Liza

Long weekend of August we came home and PVR wasn't working I called for technical support after 48 minutes on the phone they agreed to send me a new receiver. After 1 week received the new one, installed it wasn't working phone support again, I was asked if I knew how to install it, of course... then tried to tell me it was an issue with my satellite I will send technician over free of charge I replied to him that's not the issue it worked before I installed this one so the issue is with the new PVR.. well of course not what do I no hey! Finally he decided to send me another one again 3-5 business days which was unexceptable I asked if he could send by Puralator no we don't do that, fine i will wait don't really have a choice do I. Finallyreceived it install and still not working phone again was on the phone for a good 2 hours check my records to verify. finally got it working, now we are having an issue with remote for PVR I went online to order but a charge of $30.00 is expected, phone again ask if I could get the remote for free since I had no PVR for a full week the trouble of returning (2) receivers and not getting the service I expected. I was told no we cant do that so I asked to speak to a supervisor someone will call you within 24-48 hours since when? I've had nothing but problems since the beginning a telephone line that took 8 years to bury underground to prevent farmer from breaking while plowing field. Internet issues after issues have had so many tecks here its unreal and till this day I still have issues but sticking to it as we will be moving and changing providers that will be the best day of my life no more dealing with BELL. Tonight I got a callback from Bell after explaining the situation I was refused the free remote if I want one I have to pay.
Well if I have to pay I would like a credit for 1 week of no proper service with your equipment I believe that is fair don't you... anyways looking forward to an answer from someone. Cant wait to switch provider.