Bell
Reviews and Complaints

Horrible customer service... This is the second time in two years we have scheduled a service call and no one has shown up. This time we did get a call 1 hour before they were expected and told that they had no technicians and they needed to come tomorrow. So now I am the lucky one who will have to wait anther 6-7+ hours to see if someone shows up again. After they fix the problems we are cancelling our bell phone, getting a better cell phone plan (Not from bell) and using that as our home phone #.

Fool me once, shame on you... Fool me twice, shame on me... We will never use hell, sorry bell, again!

Jim Myers, Sr. V-P, Customer Service has sent a mass mailing (by regular mail) dated June 26, 2010 to Bell customers who currently receive a paper invoice. Titled "We're going green", it notifies current subscribers that, effective next month, they will no longer receive paper bills unless they log onto bell.ca/staypaper and click on "I wish to keep receiving paper bills". He claims the change is "to help reduce paper waste and protect our forests."

I wonder how many other subscribers were struck by the following:

1. The scheme constitutes a "negative option", which historically (and rightly) gives rise to innumerable complaints of improper notice;
2. The reasons given are intellectually dishonest or at best incomplete: he appeals to our desire to be good citizens, rather than admitting that Bell's prime motive is to save money. In addition to the hard cost of postage, there are internal costs associated with a mailing that are obviated by e-billing.
3. In order not to dilute Bell's stated reasons, Myers offers customers no incentive reflecting Bell's cost saving. Bell could at least share some of the cost savings with its customers, either by offering a one-time benefit or an ongoing reduction in monthly fees.

I signed up with Bell in September of 2009, because I was referred through one of my close friends. He had told me that he had an incredible price. I asked him about the services and he told me that he was receiving 8 television theme packs as well as 5 HD theme packs, 1 phone line with call waiting and caller id, with a fax line built into the line, also mid level high speed internet for $180/month including a Bell PVR free rental for 12 months. When I was on the phone with the sales agent, I had given her my friends information ie. phone number, name. I instructed her to set up a new account with the exact same package and was told that it would be no problem. I received all of the equipment (excluding the PVR) and service promptly. I had purchased my own Bell HD receiverand included with the receiver purchase was a $100 programming rebate upon service activation. To my surprise, I had not received a Bel PVR for the first 6 weeks (November 2009), so I called Bell to inform them that I had not received my PVR and they told me that it was not included. I insisted that I was told that it would be included, and the customer service agent (located in the Phillipines) told me that it was not. I escalated the matter and after 2 days of phone calls, I finally spoke to a manager. She told me that Bell did not offer that Promotion anymore. I explained to her that I was very specific with my expectations when I originally set up my account. I had told them the package that I had wanted and was promised this package and therefore a contract is in place, but they were in BREACH of contract because they were not delivering on the service that they had promised. I then told her that I would not pay any of the bills that Bell was sending, until they rectified the issue.

I continued my service until late December 2009 and I began receiving harassing phone calls on a daily basis from the Collection Department in Bell. I told them again that I would not pay them anything until someone would take care of my problem. I was transferred to a Manager who was FINALLY able to review my account. She reviewed my account and said that a technician would be able to bring by a PVR for me free of charge. I also requested a HD receiver for my home, because I was entertaining someone for a few months. They told me that it would be an additional $10/month for the receiver and NEVER told me that there was a contract involved. If they had explained that, I would have gone out and purchased one for $180. I began having issues with my internet connection in January 2010. I had 2 technicians come by on different occasions to take care of this problem within 2 weeks and were not able to take care of this problem. Internet is a VITAL tool in my business. I am a Real Estate Agent and must be on the internet all the time from home as well as the office, even from my Mobile phone. I decided to upgrade the speed to My Fibe 16 and was told that there was only a difference of $5/month for the additional service. I had another technician come by to install the Better Service and I still was having problems with the interent cutting in and out. I made another appointment for a Technician t come by the home, so I had my Assistant stay at the house to wait for the Bell Service Technician who was suppose to come by between some ridiculous hours like 12pm-6pm. I called her at 6:30pm to check in and see if they had come by, because I was busy and really needed her help and she said that they had not even made a phone call. I was furious and called Bell and was told that there was no service booked. I booked another appointment 4 days later for another technician to come by and they came by again with me being at home. By this time it was March 22, 2010 and again there were issues with the service so I called Bell again like all of the other times with the Technician there and I was on the phone for 3.5 hours because I began going through my billing as well. I realised that they had not given me my initial deposit of $100 back, they had not given me the PVR rental for free, they had been charging me $20/month for 3 consecutive months.

I got the Executive Office number from the technician that was there. I spoke to A John Paul or Jean Pierre at the Executive office, because I wanted to cancel at that point. He assured that they would take care of the technical problems and would give me the rebate of my internet services for the month of March 2010, $60 for the PVR and $100 for the deposit that they conveniently failed to give back to me. He informed me that the HD receiver that I had was under contract even though no one had told me that there was a contract involved. I explained to him that I did not need the receiver any more because my guest was no longer staying with me. He told me that if I did not cancel the service, that Bell would still give me the PVR free until September 2010 and they would give me the other HD receiver until December 2010 for free as well. In Addition to that, Bell would reduce my bill to $126/ month. I requested that this representative send me an email to confirm what he had told me, and he told me that he was not able to send any sort of HARD copy to me. I found that strange, I do not know if these individuals receive bonuses for Customer Retention, but I was lied to again. I regretably agreed and continued this roller coaster of emotions. I still was having problem with my internet and approximately a week later, I spoke to a customer Service agent and explained the problems that I was having and that I wanted to upgrade my Internet service to the My FIbe 25, because the modem could have been an issue according to one of the technicians. She informed me that me bill would go up an additonal $5 for the Faster Service and $4 for the Upgraded Modem rental, therefore making my bill $135/month. I had a technician come by and set up my Internet, and it FINALLY worked properly. I was ecstatic about this. I received a bill a week later for my services and the bill was over $220 for the month of Marcg, so I immediately called Bell and told them I was canceling my service at the end of April 2010. The customer service agent told me that, that was fine. I had sold my house and moved out on MAy 10th, 2010 and I received a Bill via email in an amount exceeding $550.00 for the partial month of March (rebates) all of April and all of MAy. I sent back an email to Bell stating that I would not pay this. I followed up with a phone call to the James Myers Senior Vice President from the Executive Office and was transferred to different people in different departments ie. Television, Interent etc... and I explained to them that I wanted to speak to someone that could speak to me about everything. AGin FINALLY After 3 weeks, I speak to Annie Bussiere and she tries to retain me by offering me $137/month but is limiting my television to half of the themes that I agreed to. This was on Wednesday June 23, 2010. I refused to even listen to any other offerings from her pertaining to my television and internet, because she would probably want to minimize those services as well. She told me that she could cancel my services without penalty as long as I returned the PVR and HD receivers. I asked her if she could send me the email on Wednesday June 23 since it was only about noon and she told me that she would be sending me an email on Monday June 28th, 2010. When I asked her why it would take her almost a week to send the email to me, she did not have or even offer an explanation. Monday came and went and I did not receive an email, so I called the number she had left on my email and I could not even leave a message, let alone get through to anyone. She called me Tuesday afternoon and told me that she did not have my email address, and I reminded her that it was Tuesday and not MOnday, she was a day late and she should have written the email down that I had given to her on Wednesday. She again had no answer for me.
The company is terribly run, I would have have to explain all the problems and troubleshoot the system with someone from the Phillipines who has absolutely no Technical training whatsoever. After jumping through hoops to be transferred to the ACTUAL technician which are located in Hamilton, they gave me their direct number in Hamilton, because we had so many problems with the internet service. I invested so many hours into this NIGHTMARE. Do not make the same mistake that I did. I am compensated quiet well for my time and efforts in my business, now what about al the time I lost? Is BEll going to compensate me? What about all the stress and aggrevation? What about the potential to pursue them legally? WHy not go back and listen to those conversations, that they solely record for their benefit? They lied, cheated, offered an inferior service to Rogers and they lost me from Bell Mobility 3 years ago. That is another story I will be posting as well. I should have learned my lesson the first time. Rogers offers 50 megabit service where Bell offers 25 megabit, Rogers cable service is very rarely interrupted, where Bell's Satellite service is disconnected when there are snow storms, rain etc... Rogers is a far superior Service Provider, Make your choice. I have many holes in this story, because this is another 3 hours, I have invested into my frustrations with this company and I refuse to invest anymore. I will be cutting and pasting this messages all over the internet. If you have any questions, please do not hesitate to contact me directly at [protected].

bell Hell
what a pathetic and incompetently run company; they are harassing a senior with dementia threatening to cut off her phone service. The thing is - it is Their mistake and has been "Corrected' multiple times by their NoCustomer service dept. This is no surprise, as a customer for about 30 yr - I gave up and switched suppliers - Never to do business with bell Hell again. Problem is - the Sr Home has an exclusive contract with bell Hell and there are No options...

We have been harrassed for over a year. First by Bell Canada and then by Allied International Credit on Bell's behalf. They want $269.37 for a satellite box. When we moved from our previous address in November 2008, we returned our two boxes, as we could not use Bell Satellite at our new address. They decided we had three boxes. We have never had three boxes. We only have two TV's. We only have two people living here (me and my husband).

No matter how often we explain, it falls on deaf ears. The credit agency calls daily at ridiculous hours like 7:30 am.

How can we get these companies to leave us alone and accept the fact that we returned the only equipment we ever had?

In reviewing my monthly statement, there appeared a charge for "Hardware Change Processing Fee" for $20. However, as there has been no change in hardware, in fact I have the same phone since April 2008, the charge is in error. I called Bell Mobility immediately to have the charge reversed. They indicated (after talking with both an assistant and their supervisor), that they could not reverse the charge, but the store that placed the charge on the phone could. I thought it was SOLO Mobile, as my other daughter also has a phone and did recently change her phone. However, after speaking with the SOLO rep, and her investigation, it was determined that in fact, it was not a related charge. I was then told to phone back to Bell Mobility, as they could tell me what Corporate Bell location placed the charge on the phone. I have now called back to Bell Mobility. They are still trying to find someone who can tell me who to call to reverse the charge. This whole exchange seems surreal to me. Bell Mobility is making this MY problem to investigate and resolve an error one of their representatives has made. So far I have spent upwards of an hour on the phone (and am currently on hold for the second time in this call), waiting for someone to direct me to someone else to call. Since when is that customer service? This incident needless to say has solidified my intentions to cancel our company's dealings with Bell (our corporate cell phone plan is through Bell), cancel my daughter's phone through Bell Mobility and canel my other daughters SOLO account. No amount of cancellation fee could deter me from doing this. If I ran my business like this, I would be bankrupt. I will be sure to pass along my story to any one who is considering a new provider, and recommend NOT going with BELL.

I was horrified when I got my Bell Canada bill for phone. I was told it would be $68.00 for the bill every month which is fine, but when the first bill came in, it was $216.00! I called and asked why and was told that $100 of that would be credited on my next bill with my satellite service. When I got that bill, no credit and the bill is now $400.07! I was promised a programming credit of $100 as well as a pay-per-view credit of $100 for signing up, so where the hell are the credits!?! To top it all off, I was 5 days late paying the bill and the rep who called demanded that I not only pay for the bill I had, but a bill I hadn't even recieved! Pieces of crap.

In early Feb'2010 Bell Canada employee Bryan (Employee # 6045990) signes up an agreement with me over phone for bell bundle connection for Home phone (with 5 free features) + Internet (DSL & wireless) & TV ( 2 Theme, HD basic, SA combo, NDTVi, NDTV & Cricket channel) for $ 111.79 per month for 2 years. My bills for first two months charged by Bell are 405.78. They are not ready to help me at all. Stephanie today was rude. On my request to cancel my subscription becasue they have cheated me, I was told I will have to pay another 200 dollars as penalty. I wish I has stayed with Cogeco and Vonyage. I had quit Bell ove 5 years ago and I should have not agreed to reconnect to them.
I can only pray to GOD to teach them lesson so they never do this with anybody else.

Hello,
Last week one of bell canada agent call me and told they will provide me in $70.00 for High speed internate, home phone with 2 calling futures and 500 north america minute, and basic channel with 2 indian channels for 2 years contract. But that agent was ###ing lying, and agent also fake.
His name is Nikhil Verma and his tel # [protected] & [protected]. For him self he said he is a superviser in bell canada and he gave his Job ID # SR 2221

SUPERVISOR: NIKHIL VERMA
ID: SR 2221,
CALL BACK # [protected]
People has to careful with this kind of fake promotions.
They install my TVconnection and they told me i have to buy receiver and i pay cash money for that receiver.
Now we disconnect within 3 days, because we call to bell and they said we don't know, we do not have any order for you.

kss

Urgent Complaint

I have a complaint for Bell TV Service (Satellite – Digital Standard – South Asian Combo Channel) that I ordered on 28th of Dec 2009 for $40.00 + tax ($30.00 for the Digital Standard + $10.00 for Combo (South Asian)). I told them that I bought a receiver from Future Shop for a deal $99.00 + tax and I will receive $100.00 as a credit from Bell TV Service. After one month which was in January I received a bill for $194.88. Since these calculations did not seem right I called Bell TV Service and talked to Laura (ID –EX70746 Confirmation Number A2Z73C2). She told me to not worry about the current bill since it was a mistake done by them, but to wait for another bill where you will see a $100.00 credit on it.

After two days... which on 29th of Jan 2010

I received another bill for the TV Service and a separate bill (Bell Telephone Service). The telephone service bill which amounted $145.90 (this however included the TV Service and the Telephone Service). Now I was questioning myself of why I am receiving two bills for only one service (TV Satellite Service) and since my phone service amounts $43.22 why am I getting a $145.90 bill? So I called again to Bell TV Service and talked to Marsha this time (ID No. EX 71351) she was from the Billing department. Now she told me that it was a mistake and it will be solved very soon. She said the same thing that Laura told me which to not pay this bill but wait for another one.

Since my problem wasn’t solved I called again this time I talked to Sabrina (ID No. EX65660) on 26th of Feb 2010 at 11:00 a.m. She gave a ticket number which was [protected] for the credit which amounted $250.00 (which was for no reason charging me for the TV Service). Now again they are sending me $140.25 (which also included the telephone service). I talked to Eze (ID MZEFR) again he told me the exact same thing. Suddenly on 28th of March 2010 they had disconnected my satellite service for no reason. For this problem I talked to Tracy (Confirmation Number [protected]). Again she told me the same thing but she talked to me in a very disrespectful manner.

In summary, none of my problems are solved by any of the employees that I talked to. I haven’t received any credit. Now I don’t want their TV Service since I am really stressed out and fed up and also Iam a medical patient. Please solve my problem ASAP.

For more info call [protected]

Last summer (of 2009) I got a job in the North (Whitehorse, YT). I called Bell to know if they had service in the city and if I could keep my existing phone/plan (HTC touch, voice / data). The rep told me that there was no Bell service up there, that I had to cancel my contract, or sell it to someone who might want to take it over. I found this odd because I had visited Bell's website earlier that week and it looked as though they had service up there. I assumed that the rep meant there was no consumer service up there and their line infrastructure was intended only for business customers. Having no time to spare and no interested buyers, I cancelled my 3 year contract, of which had only been in effect for one and a half years. I swallowed hard and paid the cancellation fee.

In the following days, once settled in my new City, I began looking for a mobile phone. To my chagrin, I found that there were only two carriers to choose from up there: Northwestel and... you guessed it, Bell!

I should have listened to my gut and gone with Northwestel but Bell had started offering the Blackberry Tour in their lineup and I just couldn't resist (even though no 3G up there.

I was lucky enough to have the cancellation fee I paid refunded, and reactivate the previously cancelled contract but I still ended up buying a new phone at the non-commital price (the HTC stayed in Ottawa). The rep that told me Bell didn't have service in Whitehorse cost me $700.00 (although I did get a new phone).

The story doesn't end there. New blackberry, new data plan, I was happy again, until their greed fueled incompetence ruined it again... I don't know if Bell still offers this feature, and I don't care. The feature I'm talking about is called "MyFive". Basically, you can have unlimited local and long distance voice and text to five canadian numbers for the people you call the most. With most of my family in southern Ontario, I thought this was the ideal way to stay in touch while I was away for work.

What I am about to say, I say with absolute earnestness: I made a grand total of 15 local calls all under 5 minutes each, during the 3 short months I was there. The rest were my "myFive" numbers.

The first month under the new plan was great, a little more expensive than I was used to, but no issues. This was not the case for the following months. Upon close inspection of my December bill I noticed that they counted one of my "myFive" conversations as a local call. This conversation was of course of a few hours in duration. Since their billing system failed to see that the outgoing number was one of my "myFive" numbers, the converstation ended up taking the remainder of monthly alloted minutes, being charged as long distance and the remaining calls that month were also being billed at the overage rate. In all, the overage charges were in the neighbourhood of $300.00.

I called four times to get this discrepancy resolved, nobody there knew what to do. I spoke with someone who claimed they were a manager there (Frank Firtana). They keep telling me that the charges are valid.

Again, I swallowed hard and paid. As soon as my contract is over, I'm gone.

So almost 2 months ago I purchased a phone from Bell, a blackberry and I started with the Smartphone Combo 40 social fab five plan... it included: 100 local minutes plus 50 bonus minutes, unlimited calling and text to 5 numbers anywhere in canada, unlimited local evenings and weekends, unlimited text messaging (outgoing and incoming) and unlimited Facebook, Myspace, and instant messaging.

A few weeks after having my phone I decided that I needed a data plan so I could get the most out of my blackberry. I called Bell and had a LONG conversation with the representative, eventually the representative convinced me that a $50 plan would be a great deal, although I just wanted a cheap monthly phone because of my past of $100 a month (not to mention Rogers Wireless charging me $865 dollars wrongly, which I was able to get a full refund since they know they were wrong.) anyways, I wanted a low monthly bill and a simple plan but the representative really sold me on the $50 plan, which isn't even that much, he clearly stated AT LEAST 5 times "this plan is a really good deal because it has everything that your plan now has, but for only $10 more you get 100 more minutes and 500 MB of data!" he also reviewed the features 2 or 3 times saying " this $50 plan includes: 200 local minutes, unlimited evenings and weekends, unlimited calling and text to 5 numbers anywhere in canada, unlimited text messaging, and 500 MB of data so you can browse the web and whatnot" ... I was then under the impression that I had 200 minutes, evenings and weekends, unlimited texting, my nationwide fab five numbers, and 500 MB of data which i hear is plenty.

I just learned that in the last billing period I was charged $30 of text messaging... excuse me?
I phoned Bell to figure out what on EARTH was this about, and long story short ------ they said that the plan doesn't actually include any text messaging, it is pay per use (15 cents a text) I know that may not seem like a huge amount of money, and I only sent 200 texts outside my fab five, but honestly, what if I had sent $2, 000?
I demanded some kind of credit for the $30 because I DIDN'T EVEN KNOW I WAS BEING CHARGED FOR TEXTING, BECAUSE I WAS LIED TO by them. Why should I be paying Bell for their own mistake? I hope they recorded the phone call so that they can check and see that the guy said I had unlimited text still...
I don't even care about the $30, its the fact that they won't even think about giving me a credit for an incorrect charge, it's their own fault... I'm just happy that I didn't send thousands of texts like I usually do since it was really only my first month with the new phone number.

I used to be with Rogers, and although they screwed up the billing quite often and when I didn't understand the charges they would give me credits... I don't know if I'll be able to make it through my three year contract with Bell if they can't even do so little as give me a credit for a mistake on their part.

To anyone thinking about signing with Bell... DON'T. Honestly, it will suck you in and you will never get out.

Here is my latest experience with bell hell!

I called bell mobility in the last week of january. I needed some help as I was getting ready to move to nunavut.
I wanted to get a number for the local area I was moving to, and to make a long story short...
After an hour on hold, being transferred etc. I was told that they have no service out there!
I was transferred to another agent "flo" which was quite rude and offered me a hardware upgrade?!
What a dummy! I am moving away and trying to get my phone set up before I go and this broad has no offer but a renewal of
Contract. I refused and stated that if my phone will not work where I am moving to, I will have no need for the damn thing.
Anyways, an hour and half later I was finally offered to cancel my line with no penalty because all these companies charge for cancelling a line. I was told that I will have to provide 30 days of notice to them so there goes another 100 dollars but I was happy that it was done and over with. I just recently came back to ottawa as my whole family lives in the ottawa area and I wanted to visit! I was handed a final bill from my father as bell had gone ahead and charged me another $300 for switching the line off. I called them back right away, so much for being happy to see my family. The next hour of my life was yelling and screaming at the clowns that work at bell. Anyhow, again I am explaining what happened like a month ago, and what was promised! The first agent said "yes, I see the note on your account and I will transfer you to the right agent, they will waive the fee". Next agent that came on the line mentioned that no such note existed. To be honest I have never been so rude on the phone with another human being but I was so angry for being lied to and felt so helpless. The rep was quite upset too and I told her "imagine how I feel, 2 hours plus of my life in the gutter due to slow and horrible service". I asked for a supervisor and "nick" is the next clown I spoke to. He was as useless as any # you would find anywhere in the bell world. I had to explain everything again. It is so hard to keep your composure when you have been promised something verbally, it is not granted and then you are talked to like an idiot. All I can say is that I will never ever go back to bell when I move back home to ottawa in the future as this one experience is one that will never be forgotten. I have been in network marketing for 10 years and have thousands of contacts. You are not a contact but you are hearing about it too.

Bell hell, is how all my friends refer to these clowns as now. One mad customer will tell many, happy ones tell few.
I hope they lose all thier clients to all the competition out there. Long live rogers!

Respectfully,

Ali rafiaie

In June, 2009 I brought my Blackberry Pearl cellphone into my local Bell Mobility store for repair. I was on my phone one day when the screen suddenly went black and stopped working. I was told that I did not need to send the phone back and a new one would be shipped to me as soon as possible. I was given a loner phone that did not have the smart phone services offered with the blackberry, however I was still paying for the same plan that included those services. I waited for my phone to come back and called the store after a month. My phone had not arrived yet and no one knew when it would. So, I waited and called back monthly. There was still no sign of my phone.
November came along and I had still not received word of the whereabouts of my phone, so I went directly to the Bell store, only to discover that my phone had been shipped to the wrong address in August. When I asked why a new phone had not been shipped to me, I discovered that Blackberry had changed their policy and I had to send my old blackberry in for repair. If their was anything wrong with it, such as a cracked screen, or watermarks, I would have to pay for the phone's repair, even though one had already been shipped to me for free. Since I knew that there was no physical damage done to my phone, I thought there would be no harm in sending the old one in, if it meant that I would get a new one back. This was not the case. I was not going to receive a new phone at all. Blackberry instead, offered to send my phone back, with a $75 repair fee.
I had already been paying for a service that I was not receiving for 6 months, so I decided to just cancel the plan and not get my phone repaired. I was told that there would be a fee of over $700 to cancel the plan. There is no way that I should have to pay this fee, when it was Bell who breeched the contract in the first place. I had been paying for a service for 6 months, that I had not received. When I called customer service to straighten this whole mess out, I was continually put on hold and moved up the ladder. After three hours of this I was transferred to a voice recording, "thank you for choosing Bell, have a nice day." Thank you, Bell, for wasting 3 hours of my day!
I have not heard back from bell about this issue, until today, (March, 16) when I received a letter in the mail stating that my bill will be sent to a collections agency if I do not pay it within 5 business days. The date on the letter is March 6, and when I called bell, I received a message that the bill has already been sent to collections. My plan has been cancelled, but they still want the cancellation fee from me. The customer service reps were all incredibly rude, which is no surprise. I even faxed all of the documents I had received from Bell since June, because the man I spoke to on the phone told me that he didn't believe that any of this happened. Quite an elaborate story for a consumer to just make up, isn't it?
Now I have to decide whether it's worth hiring a lawyer to fight this case, or if I should just pay up. However, after almost 10 months of nonsense, dealing with either incompetent, or completely rude employees and receiving no compensation for the months of paying for a service, which I was not receiving, I am definitely leaning towards fighting.

To move and transfer home phone: $55 charge; but add new products like internet and cable, charges are waived. Arrange connection date--no show--wires got crossed and they had a different date in their books--an entire day of waiting for service person. Service person arrives--crabby and obstinate claiming that damage is necessary to drywall to connect PVR--we so okay forget PVR, just give us the regular cable--oh, that's a call to head office--you' have to request a new work order. Okay, please leave our home, we'll get our internet and cable from another company. One month later, there's a $100 disconnection charge for the internet and cable that never got connected. Call to have it removed--no problem, we'll take care of it. Next month it's still there, plus late charges--another call--it will be removed. Repeat another 3 times. Finally we are done with Bell--late charges still being applied. Move our business to Shaw, now Bell charges disconnection fees which, according to Shaw, violates CRTC rules in that only one company at a time can charge customers for the same service. Bell argues it's a valid $23 disconnection charge--forget it's against the rules, let's just talk about the multiple calls, emails and letters to have the $100 first charge removed only to fail every time. And you have the nerve to charge me again? I have never before experienced a more stunning display of disrespect toward a customer. I warn everyone, even if you enquire about possible hidden charges, even if you have everything explained to you in detail, even if you ask all the right questions and get names and employee ID's. If you have an issue be prepared for either your concern to be written off, or to spend time you probably don't have, on the phone trying to get it dealt with. The people working at the call centres in East Asia have no communication with the people who threaten legal action for failed payment working in Toronto. Yes, people threats to my credit rating and of legal action--for charges for services NEVER PROVIDED.

I have been a loyal customer of Bell Mobility for about six years. I payed the higher rates than all of my family and friends because everytime I had an issue, customer service was there to respond positively and efficiently to resolve my problems. Just before christmas my phone fell out of my pocket in a parking lot, was run over and damaged, but somebody took the time out of their busy holiday schedual to return my phone to the Bell store in our local mall. When I called in to report that I had lost my phone, customer service gladly informed me of where it was and I was thrilled to collect it.

I wasn't surprised when I saw the screen damage on my old phone and mentioned casually that my contract was almost up anyways. The gentleman behind the counter offered me a surprising deal. Because I had paid for my last phone by cash, I had a great rebate on my account for a new phone. That plus a new 3 year contract and a couple of promotions they had meant that I could get an iPhone for no charge, no activation, and a free case. My plan, he said, would stay the same and then drop once my original contract expired in a couple of months.

Free phone, free activation, free case, same bill.. sounds like a no brainer, right?

Until I got my 350.00 bill the next month! Now I can understand a couple of fees to change over the old number to a new account, etc.. but this was ridiculous, and no matter who I spoke to or emailed, they all assured me that the charges were all valid. Minus some 50.00 in overages for holiday chatting and Long Distance, everything else was service charges and plan fees. You can hear the shock and confusion in every rep's voice when I try to explain to them what happened, and some have even said "well that can't be right", but it is always followed by a long wait on hold while they consult their supervisor, followed by a scripted apology and "there's nothing we can do".

Beware the bait and switch, I could have had a much cheaper plan elsewhere and now I'm paying the 400.00 cancellation fee just to get the hell away from these cheaters.

so i just got off the phone right now with bell, the customer service is sooo rude so i asked to speak to a manager, and they are even more rude. its riducules, i kept offering to pay what im supossed to pay only, but he kept saying im sorry, you have to pay the whole thing. they hanged up on me. they never want to listen, the serivce is horrible, i want to write a complain to the goverment complaining about this issue, i stayed on the phone with them for an hour and a half and nothing worked, now im mad and i cant believe them, i wont even pay anything if they keep doing this. they can keep calling if they wont but they will get no money from me

I am still being harrassed by collections companies from Bell Canada for Wireless accounts that I closed in 2007. They are saying that I owe them $1, 177.41 for a cell phone that I didn't have in 2008, infact I've had a pay as you go phone with another company since Feb. 2007 since being railroaded by Bell for another account. The other account which caused me to become very enraged with Bell had me paying for an account which they set up for me without my knowledge! I had switched to another(definately more reliable and trustworthy than Bell) company for my home phone, internet and cable. I only found out that that they had given me a new account when, a month later they had sent me a bill! It took several stress filled hours to explain to these blockheads that I didn't authorize this account and that, NO, I didn't want anything to do with their company then or in the future. I REFUSE TO PAY FOR ANY SERVICE THAT I DID NOT USE. It really proves the old saying correct, "Let the buyer beware" because once you're in Bells clutches, they can do whatever they please because they are a big company and the little guy or gal in my instance will be stepped on or charged up the wazoo whenever Bell sets you in their sites!

I have only had my cell phone with bell for 14 days... Already I have had nothing but problems.

E-billing: I opted for online invoicing and for two weeks now my account "does not have permisssion" to register for the service. When I call, they simply tell me to call back because they are having problems with the group plan I am with.

Bill details: I called to get my bill total and I was quoted almost twice my monthly plan cost! So in 14 days, I was told that I owe nearly twice the monthly fees? Ridiculous. I texted bell for bill details and received a message saying $0.00 were due for this bill period. I have yet to be able to verify my invoice.

Account hack: I have also been contacted by a representative in montreal regarding a totally unrelated corporate account. Somehow, my name has shown up as the key contact whom they belive has changed account information for a corporate client in montreal. Neither I nor the account representative have any idea how this happened, given the marked difference in account numbers, address and names.

No service: to top it all off, all of toronto's customers have had no service (No text, calls out or in) for the evening. When I called bell, they could not tell me what the problem was or when it would be fixed.

Never in my life have I had such a poor experience with a supposedly customer-oriented company. Never ever will I recommend or get a bell product again!

What a rip off! I have had Bell Internet for a little more than a year. Switching to Bell was a huge error in judgement. The service has actually worked well for six of the 14 months I've suffered with Bell, 4 modems replaced ( nothing wrong with any of them but it gets you off the phone) line trouble, speed issues, entire neighborhood outages ( one lasted a month) and the Bell CSR was stupid enough to tell me it's taking so long because the parts are really expensive. I can't count how many times I've spoken to their customer service in India where their don't give a damn and try to upsell you. All said, it's pretty disgusting that Bell has to be so cheap that they outsource their customer service and reputation to India! Why should Canadians support Bell in any way when Bell hasn't got the decency to support Canadian jobs just to save a buck. So a couple of months ago my bill had usage surcharges on it, I called as painful as it was and was sold a "protection charge" that would ensure this would not happen again. Another lie, last month my bill had more surcharges despite the reps promises. I called internet billing, they were not interested in discussing it, didn't really care. I called the General Managers office, got voice mail and no return call. What a surprise! So now I have vowed to make it my mission to tell everyone how bad Bell sucks! Everyone I know, everyone I meet, as publicly as possible. Everyone should tell Bell to go to Hell, after all, that's what they do to their customers every day. Maybe Canadians should ship Bell to India along with the jobs they shipped overseas!