Bell
Reviews and Complaints

After being a loyal customer of bell mobility fot 15 years, one day they decided to cancel my long distance plan with out informing me. My bill went from the $70 dollar range up to $420 per month. After spending hours talking with there customer service and getting cut off, recieving lots of attitude, being denied the opertunity of talking to a manager, being lied to, and getting no answer as to why it happened, or being reimbursed, I found a solution. After the last customer service rep cut me off... I told them to cancel my f ' n contract, smashed my phone on the ground, then threw it in the lake and cancelled my direct visa payments. There efficient billing department was on me right away. Screw them all to hell

Is there NOT a limit to how often a bill collector can call you per day ?
I am always one bill behind with my Bell home/internet but I pay every two weeks when I get paid.
NOW my problem is they CALL me up to 18 times PER DAY, 7 days a week, starting at 9 am and ending at 9 pm.
IS THIS LEGAL?

Details of the service delivery problem:
Today (9/12/10), I sent two e-mail to friends notifying them of my new bell.net e-mail address (service was just connected on 4/12/10 as we just moved from Ottawa to Aurora). The first e-mail went out at 7:18 pm. The second was attempted at 9:02 pm but, immediate, I received a message back indicating that Bell suspended my account because they "noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account."

Steps I took to try to resolve the problem:
I called 310-SURF, Bell's technical support line and spoke to Marcelo (agent ID #XS880) about 9:15 pm on 9/12/10.

What the service provider said/did:
The Bell rep refused to resolve the problem, stating that I exceeded my quota for outgoing mail (recall from above, I sent one message successfully today and my account was blocked on the second message) thereby violating my user service agreement. As I pointed out, the user service agreement (http://explore.live.com/microsoft-service-agreement?ref=none - is the link provided to me in the notification sent by Bell) contains nothing whatsoever that refers to a daily quota, nor does it refer to any account suspensions except for subversive activity or failure to pay. The Bell rep continued to argue that he couldn't reactivate my e-mail service. He said all he could do was to raise a ticket (ticket number [protected]) and send to to some other department called SNET, with whom he would not permit me to speak, and that they might reactivate my e-mail account sometime in the next 72 business hours... maybe. I informed the Bell rep that we would not pay for the service during the time period that it was unavailable to us, to which he responded that he could do nothing about that and referred me to Bell's business office which was, conveniently, closed. I asked for the name and phone number of a senior executive (such as the VP of client service) and the Bell rep refused to provide this information. I asked for the Bell rep's manager's name and contact number and he, again, refused to provide the information, stating that his manager does not ever speak to clients.

What I consider to be a reasonable resolution:
1. My e-mail be reactivated as immediately as it was disconnected.
2. Bell Canada change it's user agreement to specifically state that users sending more than one message a day risk having their account suspended due to service agreement violations.
3. That Bell Canada change its business practices and warn all clients up front that it has the common practice of unilaterally suspending someone's account after they attempt to send more than one e-mail daily.
4. That Bell Canada offer us one year of free service (our internet, home phone and long distance are bundled and connected to this account) for this neglectful, disrespectful and blatant abuse of power with respect client service and, us, as clients.
5. Bell Canada apologize formally.

I may have a problem with bell that tops the list. It all started about 3 months ago when my son was staying with my mother. While doing laundry she accidentally washed his phone. Knowing that we were completely at fault and the warranty was void, we went to the bell mobility store and purchased a samsung galaxy s at full price.

When I arrived back home, I went to my computer and upgraded his service plan to avoid any over charges. I used the online system and it seemed to work flawlessly. Satisfied with the new plan I didn't give it another thought, until about about a month later, when my e-bill showed up in my in-box. I wash shocked to see that my bill was over $1000 when it is normally about $250 for my 3 smart phones. I raced to the laptop to check what was going on, and found that the new phone had a $750 data charge. I check the plan and it said I had 2 GB included and had only down loaded 60 MB of data. I then call customer service where I wade through the seeming endless menu options. After waiting on hold for more than half an hour I finally get a real person, who was very friendly but not authorized to do much. She put me on hold many times as she had to check with her manager. As it turns out the problem was with the "MY 20" bundle that was on the old plan, and being cheaper than adding all those features separately, I left it on. The CSR eventually received authorization to refund the data charges to my account as a credit, which I could live with. We spent another 20 or so minutes changing the plan so I would have no more overages. Aside from the 2 hours I will never get back I was satisfied with the out come.

Fast forward 2 months, today I receive my e-bill, for $3200, that has been charged to my credit card, I then look up last months and the whole $750 credit had been used up. So I am in a complete panic and call the customer service number, again a frustrating experience. When I finally get to a real person, she quickly agreed that things like this shouldn't happen and it was a mistake on their part, The last CSR had missed putting the unlimited text plan on. She put me on hold, and I was thinking `that was easy`. How wrong I was. She came back on and informed me that the refund would have to be processed through the business department and wold take at least 5 business days . So I just about have a panic attack. I only had about $2800 left on my visa, which I needed to go Christmas shopping this weekend, I then ask to speak to some one higher up and after 20 minutes on hold, I am transferred to J. (I have all of the names and id numbers but will not use them here) J repeats basically what the first CSR told me and there is nothing that can be done. I ask to be transferred to a supervisor, he puts me on hold, comes back to tell me that there is nothing that they can do either. I insist on having them tell me that themselves, then all of a sudden none of them are available, even though seconds earlier he said he just talked to one. I argue with him fruitlessly for another 10 minutes or so, then ask to be transferred to cancellation. After waiting on hold for another 20 minutes S picks up, I once again explain my situation, he apologies ( I`M SO SICK OF HEARING SORRY) and gives me his personal guarantee that he will do every thing in his power to fix the problem. S told me to give him an hour and he would call back, it has been 5 hours and still no response.

If any one can help contact me at [protected]@yahoo.ca
Ryan

I canceled my satalite services due to financial problems. When I disconnected I was informed that i needed to give 30 days notice to do so. I was then told that for the 30 days that I actually did not have bell connection that I would only be charged $7.00. I asked about any surprise charges (due to past experiences with bell charging me for any package changes and them not telling me that my changes would make my bill bigger). I was told that my next bill would show full amount billing for the cancelled month, and the next bill after would show a credit, due to billing dates. I got the full charge bill alright, but never did a credit come . I now am being called by bell collections. When I tell them I will not commit to payment until this is straightened out, they have literally hung up on me mid sentence.

How this company has any customers is beyond me!

Shame on you Bell Canada! You should be tied up in court for many years for your sneaky crooked ways that you rob people. I will tell anyone I know who is considering Bell Satalite connection, as well as anyone I know who is a current customer of Bell Satalite. BEWARE !

Bell keeps sending me bills for charges I never incurred... The are charging me 199.00 plus tax for a satellite receiver. I was going to get satellite service from bell but canceled it approx 30 days before it was to be installed. I spent 11/2 hours on the phone (Rogers phone now!) bell agreed I did not owe them money... Gave me an incident number which I refer to whenever I call them to talk about this. I have been called many many times by bell threatening to send my acct to bill collectors... And in fact on several occasions telling me they were bill collectors. I am also bombarded by threatening letters and bills from bell I do not know what to do... I do not want them sending anything to anyone to wreck my credit! Especially nothing that will hurt my credit that isn't true!

I wish I knew where to begin with Bell. Might be better to outline a list of their misdemeanors:

1) Phoned in to have my services with Bell installed only to find out there was a delay. Why? They had linked my profile with the credit profile of another customer who had BAD credit and I needed to provide extra proof that I was who I said I was.

2) Wanted my tv services set up similar to what I was receiving at my last address. After some negotiating I got set up - yes, with FRENCH ONLY channels. Took about 3 days to get that switched.

3) Set up my One Bill online and started making payments. Found out that these payments were linked to an old account and that they were disappearing into some alternate universe. Still haven't figured this one out.

4) Have I mentioned how many times I've been disconnected after hours of calling?

5) My tv services one day disconnected for no known reason after I start receiving late payment notices for payments not yet due!? They promised to reimburse the reconnection fee of $56. No such luck.

6) My bills continue to come in at the $200/month range. Don't ask why - at this point I only have TV services. (Internet not working)

7) From the beginning Bell has charged me for home phone services I never received. Called countless times and it was finally disconnected, supposedly. Nope, shows up on my bill, I call to confirm again, they say no t-phone services but alas, and again, it shows up on my bill. Took 3 months to have this fixed. (Don't ask me if I've ever really been reimbursed...I can't make heads or tails of my bill)

8) My internet has not been working for almost 2 weeks. After sending my call to El Salvador, where the really nice agent confirmed he didn't have the resources to answer my question, I received subsequent confirmation that there was a land card 'unplugged' at Bell's end: "someone has plugged it into the wrong hole!" - great! Today: a Bell agent shows up, checks the outside of our house, leaves, comes back, and then declares that the origin of the disconnection is at our neighbours house but, sorry, can't fix it. There's a dog in the yard. Stay tuned...this can only get better.

I've canceled my services but for some reason Bell feels like the mob - no matter what, you never ever really get out.

What an absolute and total example of incompetence. What a absolute and total joke. Bell is a wasteland of incompetent losers, from the Execs all the way through its ranks.

Someone needs to pull the plug on Bell.

I used to have Rogers for many years, but the Bell representative called me about all sound-good promotions, so I decided to change my Internet and home phone to the Bell. Later, I re-calculated the cost, and it turns out that I will not have any more savings by changing, so I decided not to change, and called the Bell to cancel it. It seemed ok by then, but a week later when the new installation was supposed to happen (which I cancelled in advance), the Bell took my home phone number, so my Rogers home phone was deactivated. I called the Rogers and Bell to fix this problem, but the Bell won't transfer my home phone number to Rogers (although they took it without my consent!). The only solution to keep my home phone number was to activate the home phone with the Bell, and let Rogers to take it over. So, I did it, and let Rogers to take it over. Now, I got the bill from the Bell with the deactivation fee which included the 30-day notification violation (~$20). I complained by phone and email several times that this "forced" activation/deactivation of Bell home phone was caused by the Bell representative's fault who didn't properly processed my cancellation, but their response was always the same, "we can't waive the fee." I really don't understand why I have to pay for their mistakes...

I called Bell Canada to get an answer to a simple inquiry. As I am submitting this complaint, I have already been on hold for 1 hour and 3 minutes. At the 1 hour and 5 minute point, my call was finally answered by an actual person (although they didn't speak English very well). I asked my question, which was very brief and only required a simple yes or no response. Before responding, the customer service rep asked if she could look at my account to see what services I have after providing me with my answer. I abruptly said NO, that I just want my answer so that I can hang up after being on hold for 1 hour and 5 minutes. Her response to my question was yes, I thanked her and hung up. Any other company would be quickly out of business if they knowingly left their customers on hold as long as Bell Canada does on a regular basis. I am waiting for the day when I receive a courtesy call from Bell Canada about a new product or service so I can leave them on hold indefinitely.

My daughter and her boyfriend rented the front of our house in 2008, in June/July/2010 her boyfriend daamaged our house police made him leave.
The phone bill he hadn't paid in 2 months, phone bill is in his name.
My daughter only works 18-20 hours a week is all the hours she can get.

Bell disconnected her phone, prior to cutting it off she asked to have answering machine removed from phone bill over 10 phone calls to bell nothing was removed.
I called when it was cut off as she needed it for work, l ghad to get her a cell phone so work can call her.

I offered to pay the bill when it was $ 245.00, bell employee just argued with me to no avail.
I myself called 3 times to have a manager call me to get bill settled.
No one ever called me back, l just gave up also sent 2-3 emails still no replies back to me.

Now she got a phone bill 3 days ago Sept/22/2010 Bill date Sept/10/2010 for $ 314.76 pay by sept/30/2010 is says.
Then she got a letter from Chris Warburton Vice President of Billing Credit and Collections dated Sept/12/2010 just 2 days after bill she got 3 days ago was dated for, but his letter says she owes $ 406.39 .

In 2 days the bill went up $ 91.63, l have had problems the last 2 years with bell canada.
I had enough 2 months ago after not having tv on bell expressvu dish l cancelled it and as well cancelled my internet because of how they also treated my daughter, even after l offered to pay the $ 245.00 bill for her.

I intend to cancel my home phone in the near future, soon as l get a phone put in by who l now get internet from.
Her boyfriend put phone it when he lived her they have not been together since police made hhim leave and not return her due to rage he went into damaging our home 1-2 weeks before phone was disconnected.

Bill is in his name who will collections go after, with the phone in his name him not deciding to pay it not right to distroy her credit.
I am still willing to pay 50% of the $ 245.00 bill they can collect other 50% off him l won't pay his half he still owes me $ 781.00 for damage to my door he did.
please reply if anything can be done about this unfairness and bell canada bad customer service.
My wife and l have been customers of bell canada since 1979 that didn't even matter to bell canada.

I look foreword to your reply

James Reeves

My name is Elena Ross and I would like to complain about the company Bell. I am an unlucky customer, whom Bell representatives mocked. I am shocked from the tricks and contempt that this company does to me as to a customer. My interrelation and associating with Bell is the perfect example of how to break and violate all the rights of a customer and Canadian citizen. I would like to express my claims about Bell representatives’ work and ask you for help.

My claim is about the wireless service. Please listen to the whole story of this case. The problem started in Oct. 2009. My husband and I bought a Blackberry phone in a Bell store (in the Conestoga Mall, Bell department, Waterloo, ON), but it had some sort of defect. When we returned the defected phone to the Bell representatives from this store, they promised to fix the problem, and we would receive the phone back in 10 days. Since the store didn’t have any similar model of the Blackberry we had, the representative give us a very old model.
When we came home, we figured out that this old model didn’t work – we couldn’t call anybody and we didn’t receive any calls. That is why we returned this model back to the store right away and got a note about this returning and the apology from the store representative.
In spite of the representative’s promise to return the fixed phone back in 10 days, we were kept waiting for almost 2 months. We came to the Conestoga Mall Bell department many times and every time we complained about the phone and Bell service. As you understand, we didn’t have ANY wireless service from Oct.24 until Dec.15, 2009. The Bell representatives from this department confirmed this fact in written form, and we still have this written confirmation (the copy of which I have sent to the Bell company about 4 times!)
Nevertheless, the Bell Company sent us a bill for this period of no service. I have called immediately and informed your company about this mistake. However Bell representatives tried to compel me to pay for non-existent service period and didn’t hear any arguments.
I called many times and then sent three letters with my claim and demand to examine this situation. However, Bell representatives completely ignored all my arguments and reasons and I didn’t get any official answer to all my letters. My conversations with them by phone were like the conversations with a parrot who knows just three words. They didn’t listen to me and only repeated one phrase “you have to pay”.
What is important in this situation - ignoring my logical arguments and real written proof, Bell did not forget to send me a new bill every month with the constantly increasing month to month amount for the non-existent service period in the following format:

January – $71.15
February – $71.15
March – $169.60
April – $176.69
May – $183.29
June - over $200
July –over $300
August –over $400
September –over $500
(Amounts are given without the addition of the “late-payment” fee!)

I have found an email of the Customer service manager, Andrea Still, and wrote her a claim. I also spoke with somebody else from this department (this person didn’t give me his name). I demand to fix a mistake and solve the problem. However they both used the very interesting way of solving a problem:
At the beginning they insisted that they have a few call (phone usage) in their record-report in the named above period. I explained to them that I have no idea where, how and who used my phone, or my number, or anything else during that time (If it is true!), BUT I DIDN'T HAVE ANYTHING and I did complain every 4-5 days to Bell representatives because of this! I also sent a written confirmation from the Bell-store representatives (who were constantly bothering my husband and me during that time!) about the fact that I didn't have any phone or any service from Oct.24 until Dec.15, 2009.
When I explained to them that this is an impossible, absurd, and idiotic lie [we had neither phone, nor any service during that time – what kind of record-report could there be?], they at once created a new scenario. These people from the Customer service department told that Bell offers just service and it doesn’t response for the defective phone.
My next forcible argument was that Bell is responsible for the phone that it sells. I didn’t bring this phone from some other company but I bought it in the Bell store, as well as precisely this phone was offered me with the promises of a good service and quality.
After that customer service’s representatives (finally!) agreed to solve a problem… The solution was more than scoffing and humiliating. Andrea Still offered a discount of 15% for the huge amount of Bell interest that was created by Bell during the period of our argument and “fighting”. The other person offered me to deduct only the amount of $71.15 (the period that I didn’t have any service) but he wanted that I will pay the amount of Bell interest of $500. I was shocked once again. If I am right and they admit the fact that I didn’t have any service in the named above period, what kind of payment could be from my side? [ By the way, I have paid in full and in time for all other services that I had from Bell! I didn’t pay only the amount for the non-serviced period during the Oct.25 –Dec.15, 2009]
I refused both these offers and asked these people from the Customer service office to send me an official answer my claim. I told them that I would like to have their official explanation of the mockeries and scoffs that I got from Bell during last 9 months. Of course, I didn’t receive ANY answer from Bell. However my both phones (cell and home) were disconnected in two weeks, without any notice or call.
What is important – it happens in the day when I brought my husband from the hospital after his heart operation. I needed to call to the doctor for the consultation because my husband felt really bad but I couldn’t. My husband was in the health risk situation because of the Bell irresponsible attitude to the customer.

As you can see,
1) Bell sold me a phone with a defect. It wasn’t my fault and wasn’t my problem, it was Bell’s fault because Bell is responsible for the products that it sells. Otherwise a customer can’t bring his own phone to have service from Bell. If Bell insists in buying products in its store, it should guarantee the quality of this product, or at the very least make sure there is a replacement.
2) Bell couldn’t exchange the defective phone and couldn’t provide me with any equal or similar working model for about two months, as well as Bell couldn’t provide me with service for this period. Whose fault? Of course, it wasn’t mine.
3) Bell consciously ignored all of my letters and calls for the duration of nine months and at the same time consciously increased the amount for my non-existent service, hence leaving me to pay more. Bell created a problem for customer and only aggravated the situation.
4) Bell violates customer’s rights and doesn’t want to solve this problem. It only brings a headache; constant nerve-wrecking and time-wasting conflicts. The actions of Bell representatives are fraudulent and unfair! Such actions of Bell company resemble that of a parasite, which sticks to the skin (of the customer) and sucks out the blood (money).
5) Bell disconnected my phones without any reasons and without any notice and hazards my husband’s health.

I think such work from Bell representatives needs to go under investigation. A lot of people - my colleagues, friends, and people from CRTC and CCT - already know about these frauds and violations that Bell company imposes on my family. I would like to start a public investigation of this case.
I demand the recalculation of my bill amount and a compensation for the HUGE troubles that Bell company has given to me during the last 9 months.

Regards,
Elena Ross

Need to vent about the ridiculous way that Bell Canada conducts themselves regarding their bills. I have been a Bell Customer for some time now and as others have pointed out they were great in the beginning. They appeared very reliable, competent and helpful. As time went by I began to notice a significant rise in my Bell Canada bills. I subscribe to a bundle package with them which includes BASIC phone, BASIC satellitle Package (with 1 receiver) and Internet services. All told my bill comes to roughly 198.00 montly. I pay 200.00 montly, and yet my bill is 800.00 in arrears? Does not make sense does it.
All of my services were disconnected about 4 months ago, because "my bill was so far behind" try as I might to get an explanation or understand the ridiculous bills they were sending, I was unable to get a reasonable response from anyone at Bell. It seems everytime "I call I am transfereed from one person to another and left to explain and reexplain, to get NOTHING!NO TYPE OF ANSWERS!Isnt this their job?
Anyhow, about 3 days after ALL my serices were disconnected, I receive a disconnection notice in the mail stating that if I do not pay Bell x-amount of money in x-amount of time, my services will be disconnected. THEY WERE ALREADY DISCONNECTED! And they tacked on an additional 400.00 fee that had to be paid on top of the outstanding amount they CLAIM I owe.
I ended up paying it to have my services trecoonected and now 4 months down the road ( and still paying the 200.00 montly) they disconnected me AGAIN! Stating I owe 800.00 and need to pay 587.00 to get services reconnected.MAKES NO SENSE AT ALL!
They are the big guy and I am only the little guy, which supposedly gives them the right to continue doing this to me without any explanation, and a show of utter disrespect whenever I inquire about it.
It is sickening to see this company treat its "important Customers" in this manner.
Karmas a bithch Bell.

I’ve had a contract with Bell Mobility for over two years now. My phone was added as part of a family plan. Service wasn’t phenomenal, but tolerable. At the time I was living at home in Ontario, but this year I was accepted to do my PhD. at the University of Manitoba. Since I was moving to another province and leaving my family, friends, and boyfriend at home, I knew the family plan would not be sufficient for my cellular needs.
I spoke with a sales representative at a Bell store in early July, hoping to work out all the kinks before I moved in August. The rep explained that I could do a transfer of responsibility over the phone, choose the plan I needed, and change to a Winnipeg number once I moved. A few days later I called the 1-800 number and followed the steps that had been described. Once everything was done, the phone representative confirmed that I simply had to change my number once I was in Winnipeg.

I moved to Winnipeg this week and was surprised to learn that there were no Bell kiosks anywhere to be found. I called the Bell 1-800 number and they told me to go see MTS. The MTS rep explained that they haven’t dealt with Bell in over three years and that Bell did any cell phone service in the entire province of Manitoba. I called the 1-800 number again and was passed from person to person until I found one who wasn’t stumped by the fact that there is no Bell kiosk in the province and that MTS doesn’t clean up Bell messes anymore. This rep, Will, confirmed that Bell does not provide service in the province and that I can either keep my plan, or cancel it for 200$. I explained that I had been led to believe that service would be available to me once I moved. Will answered that there was no record that a Bell rep had given me faulty information, therefore they refused to take any responsibility.

Since I am a student and can’t afford the 200$ cancellation fee, I am holding on to my phone, although I am limited to calling my favourite 5 and texting. I cannot receive any local calls. Fortunately the contract ends in less than a year and then I free from the evil clutches of Bell and will never go back. The worst part of the entire tirade is that Bell refuses to take any responsibility for their mistakes. To date five reps have told me that I can get service in Manitoba, but it is my word against theirs, and to them, I mean nothing.

I recently purchased a bell turbo stick from the bell store in the Eaton Centre. I was told that i had a 15day buyers remorse to return the product. I was also told that there would be an update for snow leopard (an operating system on mac computers) on August 23rd, there is still no update for snow leopard. So right there i was lied to. The lady at the bell store is now trying to tell me she said august 29th, and that is only an estimate, there is no guarantee. Another BS explanation and avoidance of the issue.
I have MAC laptop and was only able to use the device on a friends computer, but I had to spent close to 4 hrs on the phone with tech support over the first week of having the device to get it to work. I was expecting that the update would be ready for me on august 23rd, so then I could just use my laptop. After finally getting it to work properly I went over 50 magabites, which i am now told is a limit for the buyers remorse. I wasn't given clear instruction on this at the store at time of purchase. I have spent close to 6hrs on the phone with tech support, customer services and sales. Every time we get it to work it conks out the next time i load it up. In the contract it doesn't state that i have to spend 1hr everyday on the phone with tech support getting the device to work. I don't understand how i can be sold a product that takes 1hr of my time everyday to work. I asked them where in the contract does it say that i have to spend all this time to get it to work. They just tell me that its too bad and that i have to deal with it. I am not even given an option. they keep telling me its too bad. I have a product that doesn't work, and am told by the company that sold it to me that its my fault and there is nothing they can do.

I have spoken to supervisors at customer service over the phone and they tell me that there is no one else i can speak to, which i don't believe either. they must have a superior that i can speak to.

List of calls.
aug 16th Rupa employee # [protected]:16 time of call 1hr 22 min
aug 16th Samantha employee # 6036730 time of call 45 min
aug 17th Johnathan [protected];43 time of call 40 min
aug 17th Jamal [protected];44 time of call 1hr
aug 23 christopher [protected]:31 time of call 1hr 35 min
aug 24 th Anthony [protected];51 time of call 20 min
aug 25th 16:15 mark 6042568 time of call 20 min
aug 25 th Lisa 124987 16:38 time of call 15min - SUPERVISOR
aug 25th Anthony [protected]:16 time of call 30min - SUPERVISOR
aug 25th Shelving 6031106 15min - SUPERVISOR

On June 4, 2010 I'd had enough with Bell and changed providers. Called to advise and was told boxes would be received within 10 business days to send back their equipment. Because I felt uneasy about that phone call (as the person could barely speak English!) I followed up with a personal letter outlining the cancellation of the Bell Bundle which included my unlisted phone number.

On June 18 I received a personal card from Mr. Steve Bickley, Senior Vice-President, Residential Services, Bell Canada stating "so sorry to see me go and it was better with you here" - the very same day I received a letter from the same person stating in part "We're delighted that you have chosen Bell and we're pleased to have you as a customer!" I was floored!

On July 22 I received a letter from one B. Benoit, Senior Rep, Correspondence Dept Bell TV L.P. - Montreal advising me that the letter I sent cancelling service did not satisfy their protocol! I sent a further letter on July 3 to said Benoit with a copy to Mr. Bickley as well as Bell Canada in Don Mills advising that I had not yet received the promised boxes to send back their equipment.

I heard nothing further from Bell, nor did I receive the boxes at that time. A short time later (July 19), I again called Bell and after about 6 phone calls speaking with 6 different people, I was advised by a male rep that Bell had no record of cancellation and that although I had a different provider with my unlisted number, Bell had "dry routed" services (whatever that means) for my Internet and Bell Xpress Vu and charges were still being made to my "active" account! He advised he would cancel the account while we were speaking and would arrange to have the boxes mailed to me. On July 21 the letter I had sent to Benoit in Montreal was back in my mailbox marked "unknown!" Two days later I received the boxes for the equipment and I quickly mailed these out together with the Benoit letter indicating my frustration at having had this letter returned to me.

From approximately June 10 until today (August 11) we have received approximately 50 automated phone calls per week which we did not answer because no message was ever left.

Now today, August 11 I received a voice mail the one and only since June requesting that I call the number asap. I did in fact call them today, and was shocked to find that I was speaking to someone in Bell's Collection Department. Again, of course, poor English was very noticeable. He said he could not help me and transferred me to "the Internet Department" - this guy was reasonably civil but told me he could do nothing about the continued monthly charges and would transfer me to another department! Can you believe it? By the time I was finished with a French-Canadian speaking representative, I was ready to KILL! No-0ne from Bell had indicated that my account was in Collections - only today did I find this out. All because the call I made was not followed through, and they would not accept my follow-up letter as it didn't fit "
their protocol! This bill now totals over $400 as they bill one month in advance!

I was told I would receive a revised account on August 24 with credits being retroactive to only July 29 which was when the account was closed. I never spoke to anyone on July 29 - I had the account closed verbally July 19! So now, I must wait until the end of August to hear of my fate - we are ALL at the mercy of these crooks! To my mind, they are worse than any Mexican cartel! Everyone is under a huge thumb and who knows what kind of scams are lurking in their corridors just waiting to get a strangle-hold on law-abiding people!

What to do? Do any of us have a leg to stand on against this conglomerate?

I'm so very glad I have this venue to get all this "poison" out of my system today, for I can't ever, ever remember feeling so demeaned!

I have been a loyal bell canada business customer for 20 years and I am greatly disappointed with how my buisness was treated, and in the manner in which the problem was NOT resolved. In may of 2010, bell canada recieved a cheque that was not addressed to them. The cheque was addressed and mailed to another company. In june 2010, i recieved my invoice from bell, and noticed that they had processed the wrong cheque. the first thing I did was call bell canada and see 1)how they managed to cash a cheque that was not processed to them 2) what could i do now to return the money to me. I was informed that at that point there was nothing I could do, because the cheques are processed by atm's and the only option I had was to go to the bank and reverse the cheque. when i went to my bank, i was told that b/c it had been over a month, I could NOT reverse the cheque.
I have since called back bell to see what options i had. I asked if i could have the balance returned to me. One agent said yes, and another said no. It was frustrating 1) because i was being told different reponses 2) because bell canada was able to deposit a cheque that was not addressed to them 3)because it seemed like bell canada was giving me the run around to get MY MONEY back! I returned to the bank to find out what my options were with them. the only way i could have the money returned was to file a legal suit which would cost me more money and time. I am a small business owner, i do not have the time and resources to follow through with a legal suit.
Finally i thought i found the answer one CSR took responsibility for bell canada's mistake and told me that I needed to file an IFACT, it was the legal department of bell canada and they were supposed to check if bell canada did in fact cash a cheque that wasn't made out to them, and if this was the case that it should be rightfully returned. I was informed that someone from IFACT would contact me. THIS NEVER HAPPENED! i had waited patiently for another 3 weeks, when i finally called back the CSR told me that the IFACT had determined that i need to go back to the bank and get a cheque reversal! You can imagine that at this point, i had enough! AS a company you need to take responsibility for cashing a cheque that WAS NOT addressed to you, and no where did i get that acknowledgement, instead i got told that because my bank allowed the cheque to be processed it was my fault! I sent you proof that the cheque was deposited by bell canada, and that it clearly was not addressed to you. Instead of getting a timely solution to the problem i got road block after road block. I asked if I could have the balance left returned to me, and was told i could not. So now, not only did bell canada not take responsibility but was not willing to return MY money. In the end, i have decide to take my business elsewhere, THIS IS THE ONLY WAY THAT I CAN HAVE MY MONEY RETURNED TO ME!

In August 2009, I purchased a turbo stick at my local Best Buy with the promise that I would have "really fast" internet speed with Bell's turbo stick.

After moving into my new home, I used the product sporadically for the next few weeks, never really happy with the speed but never having enough time or energy to go the distance with Bell in an arguement. Over the winter, I noticed that the speed was steadily getting worse.

I called Bell for help. I spoke with several "customer service reps" who finally pushed me through to "tech services". Two technicians tried with no luck to boost my connection. Both of them told me that I was recieving a little better than DIAL UP! I kept at them until I got "Patrick", an account mgr. After a lengthy discussion with him, I was told, "buyer beware, you had 10 days to complain" WTF!

Good old Bell - top of the line service for top of the line products (please note, heavy sarcasm!) I have since had REAL high speed installed at a cost of $500 with an additional $56 a month for services so I am trying to find out how to cancel my Bell contract with minimal financial pain.

Terrible customer service- My spouse & I spend a total of 8.5 hours within a week speacking to more than 15 customer service reps to order Satelite TV. We even got many confirmation numbers and appointments for a technician to come to our apartment & install the television for us. Only every time no one shows up and after spending hours on the phone again, they tell us there is no record of our orders! and the order confirmation numbers we had were not on system(bell computer error). Cancelled all other services with them after our 1st month...horrible experience. Stay away...fraud.