Bell
Reviews and Complaints

Account number : [protected]
Account name : Nidhi Narula
I am extremely disappointed with bell service and false/hidden commitments. I bought two sim cards from bell scarbrough by store manager itself. We did not receive any agreement from bell in paper nor electronically which me and my husband signed. Even though the store manager mentioned he will send it to me via email. Furthermore, Within 3 days we cancelled our numbers because we didn't like the service and switched to fido. I called bell customer service for cancellation and asked what will I owe if I cancel the service. The agent replied we only have to pay usage cost as there is no contract and it is under 15 days /30 minutes rule.
After a week, I received bill of $254.25, which left me to shock. I called customer service and This time I spoke to Rob and requested to speak the manager, Tris because she said we have to pay early cancellation charges. Rob told me she is busy and will call me back after 2 hours but no one called from bell yet. Since then, I have sent two follow-up emails regarding the same issue but still haven't received any response. I don't understand, what sort of service charges bell wants from customers when they have zero customer service value. Why would we pay service charge when we didn't receive good service from first day. If we paying service charge then we must get good service then we are obliged to pay.in this case we didn't get any service, so we are not happy to pay for it. We have right to get what we pay for. Therefore, I request you to waive off these charges. As now it's so much justified to explain, why we switched to another service provider... very disappointing service!

My account number [protected]. I used to have contract with rogers for more than 7 years and couple month ago a bell representative knocked on my door and offered the same price as we had with rogers ($125 per month) but said we would get a better internet speed and better tv bundle so we accepted the deal. Since we agreed we never received a bill with the promised amount. Getting constantly overcharged month after month. Today I contacted bell and told about this problem. I was told that bell has the right to increase fees as well she told me when I want to cancel without fixing the problem. Copany is full of [censored] and scamming their customer with no valid explanation or not following to the agreed price.

BELL CANADA

I have recently spoken with two Loyalty representatives from Bell (Nicole, and Fay Employee EZ38802) who have tried to match my current internet bill, but have not been able to provide me with status quo or better rates. The best they could offer me was an increase to my overall bill.

I would really appreciate if a manager could call me back to discuss this. I don't understand why it is that every 12 months, after a promotional rate has expired, I have to haggle for an hour over the phone for a new promotional rate with Bell, as a loyal customer. It seems that after the promotional rates expire Bell takes advantage of me by stating that "these promotional prices no longer exist" and then use this opportunity to increase my bill.

Please do not hesitate to call me on my cell: [protected].

Much appreciated,
Antonina (Tina) Cascone

On Wednesday afternoon October 16 I learned that my cell number was "ported out" to Rogers Wireless. This was not initiated or authorized by me. So either someone was able to call Bell with enough information to illegally access my account or a Rogers Wireless agent illegally ported out my number without authorization. The further consequence of this is that whoever did this was also able to access my bank account likely through a password recovery process (that has since been revised and change) and started transferring thousands of dollars from my various accounts to MasterCard's and Visa's that were not mine! I have contacted Bell twice to try to recover my cell number. I have been without cell service since Wednesday Oct 16. I've given an alternative email and cell numbers in which to contact me and still days later this has not yet been resolved. I have been a loyal Bell customer for many years and I have never been more angry at the level of violation this situation has brought. How do these security breeches happen? How can I continue to trust Bell with my business?! What will be done to resolve this quickly?

Hi We have recently moved from NL to Ab and had to disconnect our bellaliant account on Oct 16. Upon doing so found out I no longer have access to my bellaliant.net email. I can no longer receive/sent email. We have been with bell for the last 9 years. I have called and talked to the bell agents. The only thing they could do for me is give me 24 hour access to my account. I can not even put a 1 month forwarding on to the bellalaint.net account to another email account. I was willing to pay a monthly fee or even reinstate my services even though I don't live there. This is not fair, how can you just lock an email account with no other options of receiving a email. Very disappointed.
If would be wonderful if I could pay a monthly fee to use web mail until I con get my affairs in order.

My email account is [protected]@bellaliant.net. You can contact me at [protected]

I received my last bill from Bell Canada. They charged me for a full month. When actually only used for 5 days per billing cycle. As I only used 5 days I prorated the 5 divided by 30. And paid that amount. They have been calling constantly. I spoke to them and explained what I did, they still expect me to pay for the full amount. Please consider this complaint.
Sincerely
Monique Noel

I have been a customer with Bell for a year now. I started out by paying $95.99 per month which included $5 for 5 specialty channels.

After 6 months this bill went up to $101.64 which is what I'm paying now.

Today I got home from work and there was a Bell Representative set up in the lobby of my apartment building trying to recruit customers.

I spoke to her and she informed me of the promotion they are having of $50 per month for unlimited internet and she also informed that ALT TV would be $15 per month.

Altogether that is $65 per month. She suggested I call the Cancellation Department at Bell and see if they could offer me a better deal.

I called and was informed that as of October 7th, my promotion will expire and my bill will become $125 per month.

The representative I spoke with was only able to offer me $5 per month in savings.

Can you please tell me how it is fair that new customers are paying HALF of what I am paying per month for the exact same services?

This is completely ridiculous and I'm not sure why the representative I spoke to referred to her department as the loyalty department when Bell clearly doesn't know the meaning of the word loyalty when it is gauging it's loyal customers by making them pay double the price.

I would like for someone to contact me regarding this because I am completely disgusted with how Bell is ripping their customers off.

Thank you.

Furella
[protected]

This is about Bell's billing practices. I signed up for a 2 year agreement with Bell at a fixed price. As soon as I signed up Bell decided to raise the price, and they have done so twice. I have contacted the CCTS which was pretty useless as they sided with Bell. This is because Bell changes the wording of their emails with each email and they add fine print along the way. They added 3 words to one of the later emails I received that says the fixed part of their pricing only applies to the discounts, not the base price, and they believe this gives them the right to raise the price. I would recommend not doing business with Bell.

I am in France now and trying to get my email as i usually do when log in with my wifi at my apartment in France. No way to get e mails for many days now. I tried your on line services and the issue was beyond their ability. So they file a request to the tech dept. I was called later on today to tell me that Bell new protocol is NOT to allow bell.net access when abroad except when roaming and on web mail. I tried roaming for emergency reason but i do not like to use roaming because it is expensive and i have my private and secure internet connection at home in France. I have been using bell.net to access my emails for 7 years at least so why the sudden change? Also, i am very disappointed to find out after three sessions of chating on MyBell and many time wasted to find out this. Bell never announced this to me to inform me and now i will be 3 weeks abroad without accessing my emails. Very disappointed and angry with this situation. Hope you can understand my frustration and looking fwd to your positive response. Tks. Nabil Arbache [protected], [protected]@bell.net

Just witnessed a male driver about 6 feet tall slim build whipping out his penis, pissed in a jar and threw it under his minivan, his licence plate is 319 125. Its right in the public library parking lot, he was here from 930 am to 957 am. Totslly disgusting individual. Dont know how much more information you need for it to be a legal complaint. This is unexceptable behavoir and needs to be addressed immediately as children were walking on the sidewalk next to the public library.

My phone number is [protected]. I travelled to India and before leaving calle bell and ensured my roam like home option is activated once I land in india. I landed in india and nothing working. Not able to recoeve calls from Canada and make calls to canada. This is my business number and so embarassing that my business contacts are not able to call me and same with me. I chated twice for an hour in last three days but no help at all. I am.loosing business and credibility here. Very disappointed. This is second time happening with me and I am not going to spare it like this. I regret I decided to.mkve to Bell from Roger's as I never had this issue with Roger's and such insensitivity. I cannot even call back bell support centers in any toll free. It's completely handicap situation for me.in my business trip.

Ram ID # ez30809 was the most UNHELPFUL person I've EVER encountered in the history of Bell Canada. Called to get my network unlock code and she's asking 50 questions which you can get by automated 611 without entering a code. Frustrated and HUNG UP because she's useless. Called back, got someone that actually knows what she's doing, NO QUESTIONS, not even my name network unlock code in hand. Because you HAVE to give it to me. Ram, get a new job!

I live in a neighbourhood about 15 minutes from downtown Montreal. I have been waiting for Bell to bring Fibe to the three streets in my area that were missing the service. I have written to George Cope multiple times to get it resolved and so far all I have done is get the other 2 streets Fibe Service and they installed brand new Fibe Lines on the pole for my street but for some reason they cannot be connected. That took me 5 years to get that done.

Calling Bell technical service they said, we don't have a date. After multiple people checking various departments within Bell, they gave my an ETA of 2023!

Seriously!

It is not as if I live in northern Quebec or some remote area.

Bell is a joke. They claim to have the best service, the best this or that... but they can't even connect the cables that they installed on my pole 2 years ago. But I keep seeing commercials that you can now get Fibe in these remote towns north and south of Montreal but not in the heart of Montreal.

Wow...

Bell Canada keeps calling my house for their business even after I told them about 3 times already that I do not want their business, and I told them I will making a harassment complaint against them. They stopped for about 2 weeks and now they are calling again. Is there anyway of getting them to stop calling my home. My phone # is [protected]. my e-mail address is [protected]@videotron. ca

I am very frustrated with Bell who contacted my cell phone line after my device was stolen over a year ago now. The person who answered the phone was not authorized to have a new device mailed. Bell however shipped a new device to a different address without my authorization. After having spoke with numerous agents who all confirmed the mistake was rectified and i would be able to upgrade my device at anytime without penalty, I was denied an upgrade today. I have been a loyal client for a very long time and now I want nothing to do with this company. I never received the device that was sent without authorization. I had actually inquired myself at the same time with Bell about upgrading a decide but the only option was an iPhone which I declined and instead purchased my own device. I have been using this Samsung device ever since.

I've been with Bell mobility for 6 1/2 yrs now, and added tv and internet 3 yrs ago, they've always been super helpful and worked with me if I was behind on my bill, that was until this year. I've always paid my bill, never let it go past 2 cycles, and always stuck with my promise to pay and would notify when a payment was made. However, now out of the blue, that is no longer acceptable. I'm behind and told them everything would be paid up in a week, and all I get is nope that's not do able. We "can't" go beyond the first of the month or youre account will be suspended. I've never had this issue before and I've become really disappointed with their customer service. Just going to try to ride the year out and once my contract is up I'll be going with another service provider for all three services. I don't even recommend Bell to anyone anymore! I tell people to steer clear, and also the prices are ridiculous. For tv Internet and 2 phones I pay a ridiculous amount and I have the bare minimum! Just become very displeased with them as a whole.

Sixth Attempt to Communicate with Bell Canada - this time via online chat (Twitter support was absolutely useless):

Bell's customer service is absolutely abysmal.

I accepted an unsolicited sales call from Bell on July 22 and was given misleading information about a promotion. The promised text message to confirm the details and provide acceptance of the promotion was never received. The next day I received a service notice that contradicted what I had been told over the phone, and I called Bell to complain. I was told to simply reject the delivery and the device would be returned and everything cancelled. I received confirmation via tracking the device had been delivered to Bell at 8:30 am July 31. Since then I have called Bell five times to clear the device from my account and have the charges reversed. Although Bell confirmed the device had been received, and sent an internal e-mail to shipping to inquire about the delay, it is now August 25 and the device still hasn't been removed and a refund hasn't been credited to my card. Bell did not get authorization from me to ship the device (no text confirmation was sent to confirm the terms or acknowledgement given) and certainly not to charge my credit card for the amounts. Calling Bell has been a useless waste of time and the agents have no authority to do anything. You can't complain to sales as they don't take customer calls - they just call customers.

Bells Reply

We're sorry to read about your experience. We'd like to take a closer look into this matter. Can you please provide shipping related details such as the tracking number?

For security purposes, please provide the account name, 9 digit account number, last amount paid (nearest dollar and date of birth on file. ^MS

My Response

Bell Mobility .. (tracking number Xxxxxxx, amount $xxx.xx, and birthdate xx/cc/xxxx)- Purolator Express Tracking xxxxxxxxxx - delivered to "HARVEY" at Ship Dock at 9:37 am July 31, 2019 - note: package was not delivered and was returned unopened.

There is no excuse for taking 26 days and still not clearing the account - particularly given I have communicated with Bell five times (now 6) and the fact the device was returned was confirmed by a Bell agent on August 4th

Bell's Reply

Thanks for the details. I'll go ahead and escalate this to our back office to check on the warehouse and have it cleared as soon as possible. I don't have ETA on this but rest assured that we will follow up on this.

My Response

What is most irritating is the unsolicited cock-and-bull sales pitch call I received from a Bell agent who, granted, clearly had ESL troubles in communicating. I patiently listened and then repeated what he told me three times during the conversation as the offer seemed so unusual that I initially thought it was a spam call from someone claiming to be from Bell. It was also strange he was calling in regards specifically to one of the lines on my account (xxx-xxx-xxxx) and seemed confused when I pointed out that the cell number he was calling was not that Bell line number.

In summary the agent stated - I was selected as one of a number of Bell customers to be offered a "free" Samsung Tablet worth around $200 if purchased retail .. it was being offered free recognizing I had a large amount of data (20 GB) shared data between 2 lines and the tablet had been discontinued by Samsung - it would arrive ready to be used without any setup charges and would not alter the current contract duration, which still had 18 months - and he confirmed twice there would be no monthly charges. Although a strange offer, with a value of $200 it represented a $10 per month "bonus" on an account with $215 per month in charges plus taxes and add-ones - so it seemed legit and I accepted subject to receiving confirmation of the details.

The agent said he couldn't send a text to my cell number to confirm, but would send it to the xxx-xxx-xxxx line account number referenced earlier in the call. I agreed, but no text was received on that line. The next day I received a Change of Service Agreement from Bell stating I was to be charged $15 per month for 24 months plus setup fees. I immediately called Bell to stop shipment and notify I was not interested. Why would I agree to pay $360 for a discontinued 32GB tablet worth only $200? I was told it would be cancelled, but if the device had already been shipped I only needed to refuse to accept delivery and it would be automatically returned and cleared from the account. That was July 23, over a month ago.

I have called to also make sure the sales agent would be communicated with so he would be aware of this situation and would get his facts straight in the future. I was also told by a Bell agent this is not an uncommon problem, as sales agents commonly use the term "free" to mean no up-front lump-sum payment. However, I was particularly careful to ask whether there would be any monthly fee and repeatedly was told there would be no cost whatsoever.

Bell should not have shipped until the order was confirmed, and should not have billed against my credit card on file without such authorization. Further, Bell's telephone sales staff should require a better grasp of the English language and should be better trained to both communicate clearly and follow through with confirmation of the details and authorization before entering an order. I was never asked for any account confirmation information during the call and the agent could be talking to anyone who answered my phone.

I tried to call Bell Canada sales .. but they don't take customer calls nor do they have an e-mail address for customers to contact them.

I keep getting assurance regarding receiving a followup each time I have communicated with Bell on this issue - but it never happens. Aside from neglect and lack of care for customer service, there is no reason this shouldn't have been cleared by shipping after 26 days.

It's now August 30 th, 40 days since I made the mistake of leaking a Bell Canada sales call, and the tablet is still on my account and no credit had been issued.

DO NOT EVER accept a Bell Canada sales call - it's not worth the aggravation.

I got a package without knowing about data and they charged me 2 times more than what I expected during this 8 months .yesterday when I asked them to cancel this plan they told me that I have to pay something about 373.33 which is not fair but I said it's ok because I don't want to be worry about that in future !
when I talked to someone in this branch for first time I told her and I insist several time that it's so important for me to not pay more than 40 dollar a month .my pervious plan was only 28 dollar .I just wanted to know how does it look like to be online later on ..I didn't know about mobile data and this is not fair .that person didn't mention about that ..although she was Iranian !same as me ..please let me know how should I do in this situation ?

Thank You
Atifeh Ahmadi

Hi my name is Natasha Palmer and on Aug 8, 2019 one of your Bell Technicians came to my home to install my cable, phone and internet. Upon him installing my cable box he was left alone in my master bedroom and he helped himself to my wedding ring. It was placed in my top drawer in the corner before he arrived after he left it was gone. I've been in touch with second tier and they were going to look into it. It has been over three weeks and I spoke to some one only once and no one is contacting me back. I called a few days ago and one of your reps let me know that they closed the ticket. That got me quite upset as I still haven't found my ring nor have they contacted me back. I have a police report going on and at this point I'm demanding that some one contact me back and let me know what's going on. I really don't understand How Bell Canada is sending thieves to their customers home and not taking any responsibility for their employee's action. Where does Bell Canada stand on theft?. Can some one please contact me back as soon as possible.