Bell
Reviews and Complaints

After almost 9 years with Bell-Mobility, this July I decided to terminate my cellular service. For years, I reluctantly accepted ever increasing rate plans and tolerated poor quality, of both incoming and outgoing mobility calls. Mobility devices, while important to many businesses, have become critical to some. Over the years, I've had many frustrated clients and colleagues comment on the poor quality of my mobile phone calls. Assuredly, I complained about it to Bell technicians for many years, but nothing ever improved even after changing phones every couple years. Anyway, I just gave up.
I recently purchased a smartwatch and linked its plan to my Bell-Mobility Plan. Bell's website at the time, clearly stated smartwatch plan could be selected ONLY if a Mobility Plan was active (or newly activated). So, in July when I terminated my cellular service, I assumed the Smartwatch Plan was also terminated, because I no longer had a Mobility Plan with Bell.
Yet, Bell continued charging me for a service I could no longer utilize. I wasn't notified nor advised that termination of the smartwatch plan must be requested.
I attempted to address the issue with Bell's contracted techs in the Philippines, August 24th. I managed to have the Smartwatch Plan terminated, but unsuccessful in having the Smartwatch Plan charges reversed retroactive to the date my Mobility account was terminated.
I feel Bell took advantage of the loyalty of customers like me, who were ignorantly unaware of being gouged by previously advertised Rate Plans.
I can only imagine how Bell executives scrambled upon learning TELUS was about to offer unlimited mobile plans at very competitive rates. The annual savings to my business will be substantial compared to Bell-Mobility.
Moving too slowly or being reluctant to act altogether, either way, Bell is late to the price war. Only now does Bell offer essentially the same mobility rate plans as TELUS.
What I would like Bell-Mobility management to understand is, I have absolutely no intention to pay anything further towards early termination charges, late charges, interest charges or plan charges for devices I could not utilize. Those charges are well covered by the funds gouged from me for the past 9 years by Bell.
And I have no issue to counterclaim should Bell decide to claim breach of contract. However, I'm quite certain the outstanding charges on my mobility account wouldn't amount to even half an hour of Bell's corporate lawyers' fee.

Trying to unlock my Samsung S6 to a new SIM card while travelling in the UK. The mybell.ca website provided one unlock code, customer service phone in gave me a different unlock code. Neither work. The only option they give me now is to send my phone away for 2-3wks to have them unlock it. They required a prompt to send a phone in place to use while mine is away. None of these options are useful to me while travelling. Bell is essentially holding my device hostage to their network, illegally, to charge their exorbitant roaming fees instead of allowing me to use a local SIM card which provides far more for a fraction of the cost. The customer service was 50/50 at best with two of their reps being quite civil and trying to help, and two of them being completely stand-offish. All in all, extremely unsatisfied

About the location of the fiber distribution box. It is right in the middle of my view of my backyard and close to where my kids play. It is in my view obstruction of the area and very close to the ground it is not secure for the kids playing around it. It should be moved to a better location bell Canada should move it to a better location and also keep it away from kids. They have new technology but old ways of installing it

BBBL8ZCW is my quotation. I'm more than annoyed at the fact that all I inquired about is getting a starter package with a movie package hooked up at my parents camp. Everything is hooked up -dish cable and receiver satelite dish is original and fush was purchased privately.. as my dad could not find the one he had before. He had services with bell in the past. His name BILL SOKOLOWSKI 212 PRUDEN ST THUNDER BAY ONT. My dad was a bell client before and basically we wanted to reactivate his account in a different location. ( Come by Chance resort) I dont understand why should I be paying for things I do t need I dont need anyone to vkmd out to camp and waste my time since everything is all ready to be connected with bell. If this continues to ve an issue I will go with someone else to get TV service at camp

I've been a loyal Bell customer for years now, I upgrade my phones every two years. This year, I went in to a bell store to upgrade instead of over the phone service. During this process, I was offered the insurance product, I was told that if there was a issue due to loss or broken phone, simply send it in and get a new one. There was no mention of a charge associated with the coverage. I was also put under the impression that it was a bell product, not a third party product.
One of the phones (we use them for business) turned up with a cracked screen, so I try to process a claim only to realize there is a charge of 400 dollars plus tax. I Called Apple and the cost of repair is 406.00 dollars.
My complaint is the tactic and the sales person not disclosing that there is a high deductible for any claim processed.
I called and spoke with the manager Husain, he insisted that the service was a in house bell service, I called Customer Service, spoke to Jerry who said that it definitely wasn't. I tried to explain my position only to have the manager talk over my voice on the phone. Thankfully, Jerry was patient and professional, and took care of me. I still have a cracked phone, however he did refund my premiums.
My problem is with the Tactic in which this product was sold, and the unprofessional attitude of the Manager.

In my opinion, Bell has a unmatched service, there is no reason to employ shady tactics to sell Bell product.

David Chase,

Mutual Motors.

Every month your billings CLIMB and the service fades.
I do not use long distance nor do I abuse your crummy system. But regular as clockwork, my bill keeps going UP!
I pay on time on line so as to avoid screaming at your reps.
My bill has climbed $10 a month in the last year and have not been advised as to why it is occurring.
The quality of your less than esteemed corporation leaves MUCH to be desired.
You are running a monopoly and are screwing your customers with the cooperation of the CRTC and we have no say in this matter.
It is time that the whole Communications field is opened up to foreign players.
You have gotten away with your attitude for too long.

Hi a couple months ago I emailed in giving a raving review about this employee. Since then I have received phone bills in the 250-350$ price range when I signed a contract for $180. After calling bell customer service I was informed that I had no data on my plan. When I signed my contract this employee LIED to me and told me I had 3GB of data. This is why my phone bill has been so high. This employee should be FIRED for luring to customers. I am now locked into a contract with NO data even though I was told when signing I had 3GB PER MONTH.

I have often had to call Bell to correct my bills. In June my bill was raised $45.86 shortly after being promised a bundle package at a lower price. The agent I initially called lowered the charge that month and asked me to pay the higher charge the following month. He said the computer would have time to correct the bill which I was to receive this month. My bill remains uncorrected. I did ask the agent for a receipt. It included the details of the bundle only which I have misplaced.

I have proof of the amount of the Bill in May and the adjusted charges in June agreed upon by the agent as well as his i.d. The agent, sounded disinterested until I asked for his i.d. He then passed me through to the loyalty department. I spoke to PAM EZ17308. She only wanted the receipt and would consider any other facts. To say the least, I know that they have recordings of past phone calls.

I am a senior and a Bell customer all my life, In spite of ongoing billing problems that were at least for fixed for a while, I did leave Bell. I am now totally disgusted at being so gullible.

I will not pay the full amount but the amount that was agreed upon.

Sincerely,
Jacqueline Damackine

I have called for over a year with Bell Canada. I have had not stop issues. Last year they replaced a satalite that fired my home reciever and did not pay to replace it. They then had to come replace wires, then a reciever that didnt work. Then this year it fried out again and had to replace there reciever equipment again. That reciever does not work brand new out of the box. They have been billing me for 2 months of service that I do not have. I have called every week to have them come out to fix iit and they say a time but dont show up to do so. I have been hung up on many times from them and refused to be given a manager to discuss this with. Over 6 days of tech service to come to my home. No one has been here. One lied and said he was calling me from my home and I had take the day off. No one was in my yard or on Camera.
I would like my money back and them to come get there equipment.
No call backs terrible customer service.

I've lived at 1500 rue De Padoue, Laval, QC since 1984, I've even worked in engineering at Bell for over 28 years...A few weeks ago Bell installed a new cable and terminal, the problem is and this I've asked all the technicians that came by to have Bell's records changed, because the simplest way to access the terminal is by going through my neighbour's yard located at 1610 Place de Trieste, otherwise there is no access to the terminal as my pool equipement is in the way of the ladder that they need to use. I am usually home to answer the doorbell when a technician comes by but sometimes I'm not home and my gate is always locked because I have a pool and I would be criminally responsible if someone ( child) comes and drowns, so I don't want anyone breaking my gate to come in my backyard only to realize that they'll have to go through my neighbour's yard to access the terminal. Today Aug 16th again there was a technician that came knocking to get access to my backyard and I've had to explain yet again .So is it possible to have the terminal address changed at the attribution centre please?

Bell Bill was much higher than original contract. Phoned in on July 17th to have bill rectified. Was transferred to a loyalty rep who satisfied the complaint and gave me a price that was acceptable. When the bill for August was received the new price plan that we discussed was not reflected on the bill. Phoned back in and there were no notes on file as if the conversation had never taken place. After spending an hour or so with the rep they said they could not change my plan and that they would have a manager listen to the recording from July 17th and call me back within 4 business hours. A manager or supervisor never called back so I called back a few days later. After explaining the situation yet again, a helpful rep said the only way to get the price lower is to do a new install. We set up a new install and the technician came. We showed the technician what the asked to see (phone line etc) and they left without saying anything (did not install or communicate at all). I messaged the bell technician and they said they were at the bell panel on the street. The after a few hours elapsed we still hadn't seen the bell technician so I messaged again and they did not respond. The bell technician did not complete the set up and did not communicate anything as they just left the scene unannounced.

On August 9th I received the order I had placed through my bell online account for two remotes for satelite receivers 3100 and 4100. The invoice is correct stating two 3.2 remotes but the items sent were not correct. I received two 6.4 remotes.
I am unable to use these items. I contacted the company and they are sending me the correct item at no cost and they gave me a credit for the purchase of the wrong remotes.
The company refuses to take the wrong products back.
I cannot use the product and it is in perfect conditon. It was wrongfully sent to me and the company made the mistake so I should be able to mail it back to them.
The company states they are mine and cannot send them back.
I feel very frustrated by this and I feel the company is being very wasteful by not taking responsibilty for their error. They are contributing to the amount of tech equipment that ends up in landfills.

I have been a bell customer for over 35 years. 

I still don't have sufficient bell services in my area.   I pay through the nose for internet service that is slow and limited.  My bell bill averages over $600 monthly for phone, internet and tv services.  By week 3 of the month, I have capped my limit on internet due to the fact that I have to use a "hub" service because my phone lines are so old and are NOT fibre optic. 

We had a bell representative recently visit to offer us "high speed-unlimited internet" only to be told 3 weeks later, that "sorry we were wrong, it's not available here" 

I have neighbours that have high speed bell services - by apparently "having jumpers open" so that they have "high speed unlimited service" yet I'm told it's NOT available in my area!  It's obviously a lie as my neighbours have it ! 

I also recently called bell to find out how to "stream" a tv show using my phone, only to be told it's unavailable... then I happen upon "Crave tv" which supports bell streaming ! 

I am not a happy customer! 

I want to be heard !   I want to start a petition in my area for all of us who have been lied to by bell Canada ! 

I want unlimited access to internet ! 

Please contact me ASAP to discuss my issues 

Brenda Doucette 
‪‪1408 Beiers Road ‬‬
‪Kilworthy Ontario ‬
‪‪P0E1G0‬‬
‪[protected]‬

‪[protected]@hotmail.com‬

Sent from my iPhone

We decided to switch a provider because of the Bell's high cost: our phone is used basically for receiving messages, since it is attended couple times a week only. Yet the fees go up and up about $5 every few months.

The porting of the number to another provider was a real and huge challenge.
We signed up with another provider on June 14 and
1. were told, that it will take 3 business days to port the number. In 3 days we found out that it was not ported.
2. Called the new provided and found out, that Bell rejected the request due to account information mismatch
3. Called Bell to verify the information they expect to see in the porting request and started it all over again.

Steps 1-3 were repeated nearly 20 times with addition of me contacting customer service reps online, getting the issue escalated to the managers levels of both companies, getting lawyer involved, etc. The mentioning of the lawyer requesting the copies of the requests and rejections is what did a trick! Highly recommended!
The whole process took almost 2 months - few hours every few days on the phone from my very busy schedule.
The requests were being rejected because of the mismatch of the information on the account.
I used the info from the paper bill,
I called Bell with a simple and clear request to provide me the correct info,
I asked Bell to give me what exactly they want to see on the request,
I asked to create a fault proof channel, like a case ID which could be used by the other side to get around the obstacles,
I asked for a conference call in hopes that Bell would provide the information necessary directly to the other provider and that it could be done interactively...

Nothing worked, despite my numerous complains and cries for help. I ended up paying 2 providers for 2 months for just being kicked around between 2 customer supports, being unable even to access the porting requests and refusals records and being unable to make any influence, feeling totally helpless. I spend so much of my precious time on the phone, that I would be able to feed and dress my large family if I would be paid for these hours. This is absolutely customer-indifferent and customer-ignorant practice.
I asked Bell to refund the fees for these 2 months, when we did not use their service voluntarily, we were forced, - but got no attention. I have no plans on spending a comparable amount of time again to fight for my money, simply because I can see that it will take too much time, which I can spend much more productive than this. But I do want to influence Bell's customer practice and get a message to the people looking to enter into the relationship with Bell, so that they can make an informed decision. BTW, this is not even my first interaction with Bell: I had a half-a-year fight with them few years ago over my payment not credited to my account and agent being very rude demanding me to pay the bill instead of looking for an error on their end, and me having a proof: hard copy of a cheque and bank's records of it being cashed. There is a very similar story on this board written by another victim.
Bell needs to change their behavior towards the customers who actually are essential to their business, who are funding their well-being and prosperity. I personally lost my trust to Bell years ago. When voicing my despair and distrust, I hear only similar stories of dissatisfaction. This is a scary trend for any business. I have no plan to look into any business with Bell simply because of my trust-killing experience.

Bell did not cancel my services!
Bell sent me a bill to pay for months, I did not use their service. I had closed my account on May 2019 with Bell and paid what I owed in full and they were to close my account. They did not do this and were billing me until now (August 8th, 2019). Bell claimed, I didn't cancel my services. Which is just a lie! I did give them 30 days notice and switched all services to Rogers on May 16th, 2019. When I spoke to them and explained my problem, the agents hung up phone 3 times. They also told me later that they would report me to credit bureaus and collection agencies. Bell is the WORST cellphone company in Canada. I uploaded a video about my story.
https://www.youtube.com/watch?v=UbLNe1Nqq4E

On Friday 19th July my remote for my TV stopped working.

On Saturday 20th I called Bell and was put through to their office in the Philippines.
I spoke to Mel. After 1/2 hour of trying to fix the problem on the phone she said I needed a new remote.
She said it would be despatched by Canada Post - delivery 2- 3 days
I asked to speak to the manager as I was not happy with this.
She said the manager - Mark was busy and he would phone me back in 2 hours or so
He did not call.

I called back later that morning and went through exactly the same thing with different staff.
Saturday afternoon I received a call from Bell asking me to rate their service - I said it was abysmal.

I called the Bell office at Gerrard St E. and explained the problem.
They said they could not help.
I went to the Source in the Beach and they could not help either.

On the Tuesday 23rd I received an email from Bell saying my new remote had been sent and it would arrive in 3 -5 days

Dear Wynne Giles,

Thank you for contacting Bell regarding your hardware issue. This email confirms the details of your request placed on July 23, 2019. Please keep a copy for your records.
Receiver replacement
Shipping of the replacement hardware will take 3 to 5 business days. If you are not home during the delivery, Purolator/Canada Post will leave a tracking sheet for local pick up. Please return the defective hardware, with the exception of remote controls, within 10 days using the box that was used to deliver the new one. You will find a prepaid shipping label in the box.
Primary contact number: [protected]
Hardware to be replaced: Remote
Receiver or accessory model: 2262
Warranty: In Warranty
Hardware activation:

I replied to the email and went on a chat line with Richelle.
No luck there - she did not know when the order would be shipped or where it was being shipped from
Why can no one tell a client where their orders being shipped from?

I then received a note asking if I was happy with the service.
I called the number - again the Philippines - and spoke to Hazel - pretty much the same conversation as on the 20th
I asked to speak to the manager - a Miss Gem.
I was told she was busy and would phone me back.
She did not.

Today Wednesday 24th a lady from Ottawa office called this morning Sarah?and said she was sorry things were messed up.
She said by Friday I would probably receive my remote.
I said probably really wasn't good enough. She said it was up to Canada Post.
I said no - Bell chose to send the remote by Canada Post - you could have used Purolater overnight service.
She said that was not their policy

This afternoon I got an email from Bell saying my remote had been shipped -
We have sent your
Bell FibeTM TV equipment.
Great news! We have sent your equipment. The details of your shipment are below.
Shipping address:
GILES, WYNNE
1813 GERRARD ST
2
TORONTO
ON
M4L 2B5
Your CANADAPOST tracking number: 7258622013126054.
You can track your equipment delivery by clicking on the link above.
If you have any questions, call us at 1 866 301-1942.
Thank you choosing Bell.

I went on the website and Canada Post said they had NO SUCH PARCEL but had been sent a request for a label.

Canada Post tracking number
7258622013126054

The sender has created a shipping label. When we receive the item, we'll update its status and expected delivery date. Track this item later for updates or sign up for email notific

I sent an email back to Bell saying my name was GWYNNE. Not WYNNE

I called the number 1865 301 1942 and got Will on the phone
Yes it was the Philippines again.
I explained everything again to him and said-
I was really ticked off that my remote STILL had not been shipped.
He said it would arrive in 3 - 5 days that is Monday 29the to Wednesday 31st July

I asked to speak to the manager and spoke to Mark Gazmrn - he was really helpful
He confirmed the remote has not been shipped.
I asked could you send me a new 2nd remote - shipped by Purolater overnight and I would pay for it.
He said no he could not do that.

My question is WHY

Why can they not do that. It is their remote - they have it in stock - goodness knows where - all you have to do is phone Purolater.

I asked him to pass my complaint forward and he said he would.

So. 6 days after my TV remote broke down it is still no nearer to being sent to me

I have no idea when a new remote will come.

No one in Canada can be bothered to speak to me.

So no more TV again for the indefinite future.

I am fed up.

Can you help please.

Gwynne Giles (Mr)
1813 Gerrard St E
Toronto M4l 2B5
[protected]

The customer service from bell Canada is ridiculous I spoke to 5 customer service agents in regards to getting an email informing my work that I cannot work because they are changing my line from copper to fibre. Instead they refuse to send this email and they also made me spend 5 hrs getting angry on the phone with the customer service reps that made me waste up to 3 days I lost 3 days of work and they only agree to send 12.99 a day for the loss of payment. They treat their customers horribly. I love the speed of internet and how it works well with the tv but they are horrible when you need something fixed. I don't recommend this service to anyone. I couldn't even work today because the technician is coming from 5-7pm.

They have increased the price of my monthly plan within 3 months of the contract. I specifically agreed to the contract based on the fact that my plan fee would not change as I was happy with my previous month to month service provider. They have charged me cancellation for the TV when they told me they would not. They had also removed the Homephone service because "I was not using it". They have told me they will rebate a months plan fee and remove the cancellation... They still didn't. Their customer service reps will drive a person insane. Please stay away from BELL. They have the most complaints in Canada and continue to rise.

On January 17 of this year, I submitted a complaint to Hydro Quebec, arising from an incident the evening before where a crew (I assumed from Hydro) came to remove an old hydro pole, after it had been replaced by a new one a couple of years previous.
In the process the crew snapped two phone lines and severely shook the remaining Hydro and cable lines leading to the house. The morning after this, I went out to check the damage and found that the hydro mast had been weakened by the battering of the old pole and that now it was leaning. That day I also contacted Bell to ask them to remove the two broken phone lines. They sent a technician who did that.
When I submitted my damage report to Hydro, they replied that they would get back to me.
I received a phone call today (July 16, 2019). The Hydro rep told me that, in the end, the crew that came to remove the old pole was not from Hydro but from Bell, as Bell has ownership of the hydro/phone poles in Val-David. As a result; they could do nothing:
Consequently; I am making this complaint to Bell: I would like you to send an inspector to verify my Hydro mast and to arrange to have it repaired or replaced.

Request submitted by email July 16, 2019.
19 July 2019
Phoned Bell and spoke to a rep, who put in a ticket no: 43070813. The rep said a repair person would be sent to the house Saturday, July 20, 2019, between 10AM and noon.
20 July 2019
Bell called me - said they would send someone to the house to fix the mast on Monday July 22 or Tuesday, July 23. Nobody came.
24 July 2019
I called Bell complaint number: 1-866-301-1942 and spoke with a rep, giving her the ticket number. She said someone would call me within the next 24-48 hours.
My question now is: how long am I expected to sit around in my house before someone actually shows up? Much more of this and I will contact the CRTC and any other organisation I can think of in order to get help in dealing with this.
Michael Averill
1086, Tour-du-Lac, Val-David, QC J0T 2No
[protected]
[protected]@averill.qc.ca

I was duped into signing a 3 year contract, it was very expensive, and as I found out later, unbreakable. I am on disability now and I am having difficulty paying my bill. I have asked multiple times to see if there is some way to reduce my bill. I have been ignored and belittled. They either refuse to listen, or they tell me that I will just have to deal with it. They gave me the option of breaking my contract at over 1000.00 in fees and phone payouts. I am having trouble paying rent and utilities but I have no choice but keep paying or they will send collections after me. I have no idea what to do.