Bell
Reviews and Complaints

Over 4 years ago I closed my wireless account with Bell Canada as I was moving to another carrier. That was when I found out that they had locked my phone to their network and refused to unlock it unless I paid them $42.00. I owned the phone. I had no choice, they gave me the code, and later sent me a bill for the $42.00 which I refused to pay.

The account was closed and written off as a bad debt. I thought that was the end of it until last week when they reopened the account and posted the bad debt to TransUnion which caused my credit rating to plunge over 250 points.

This is a mean and spiteful thing to do when they were the ones that tried to extort money from me.

Well done Bell Canada, Well Done

Donna Ames, 35 Wentworth Dr., Grimsby On L3M 5H9; Home ph: [protected]

Complaint is about a Bell prepaid cell [protected]. Cell is not used but we have it in case of emergency. I just discovered messages from Bell re $5.00 fee being taken off each month. So if I paid $100 for 1 yr and they take off $60 for year that leaves me getting $40 of service. Explanation was phone was meant to be used and they give 10 minutes free per mo when you use the phone for the $5.00 fee. Again, the phone is not used. It is for emergency only.
If you buy a prepaid card at a store with so many minutes you get full value. I don't agree with Bell's policy of charging you even when the phone has not been used.

There was an account added to credit which is not mine. My name is not matching, i never used this number, address is not matching. Still they put it under my credit. I never had an account with bell. Due to this my credit score really went down. I am stressed now because of this. The name on the account is munai mohammed and no is [protected]. I tried calling bell to solve this but they are not ready to help. They keep telling someone will call me back. But i never received any call back from them. My credit score went down from 730- 620. How can they issue a connections without showing any piece of id. I have no idea what to do next. Just my last name is matching. So they put it on my credit. Even I never received any call for bill payment.

Bell Canada visited my area in Trent Lakes, Ontario promoting their new and improved services. Since rural internet can be a problem we invited the salesman back to review packages and were persuaded to go with a complete switch of 3 products to achieve better, faster and more generous WHI internet. Our install date of may 27th was a nightmare when we learned internet would only be installed a month later and they had already removed our own Xplornet dish to replace it with theirs for tv reception. More horrifying was finding that the internet was essential for ALL the services to work correctly. The phone was the first fiasco when it had to be replaced with a new telephone number and ancient analog technology to even work! For a full month we were cut off from our mail, banking, work and other features that we require to function properly. We called and called but were given the run around, told to wait or just ignored. My sister even involved the police when she couldn't reach us which was humiliating. Then on the 27th of June when everything was to come together we found they could not give is internet in our location. What a sham. Why didn't the net go in first? Why a month long wait for an integral service to make the others function? Why sell something you can't provide? A failed install it was termed and we were assured of no cost to return thing s to their original state. Hah! $100 plus to cancel they said! For a service they couldn't even give us and an analog phone service that kept failing and wasn't what we were told to expect? Shame Bell Canada, shame on you. Never again, I'd rather use two coconuts for a phone, bunny antenna ears for a tv and return to letters with snail mail than use you again. And tell your Marketing Reps. to get the facts correct first and stop saying they are going to "make a few calls" to resolve things but never call back.

Leah Battaglia
Trent Lakes Ontario

PS After screaming at numerous phone agents and dealing with the evasive Marketer we demanded and won a refund of the $100 plus cancellation fee. Talk about Gunboat Diplomacy. It would have been easier to negotiate the Trans Canada Pipeline Deal!

Good evening,

We set up a "contract" with bell on May 28, 2018 for transfering our services to our new home (as we were with Bell for approx 4 yrs prior on this home and almost 10 yrs on our other home). We were advised of our rate not changing for a guaranteed 2 years. During the past year our bill kept increasing as we had to call in and wait on the phone for over an hour to find out why. We were repeatedly told that the rates will change throughtout the contract and they would remove discounts. We asked how is this possible with a contract guarantee the price. When we moved we had to down grade our bell services from Fibe to a lesser bell service and asked to pay more. After contacting Bell numerous times to fix our bill, which was never brought to the original agreement price, we decided to cancel our services with bell and were advised we would be charged $75 for a termination fee as per our "contract". I asked how can we be charged for this and never have it disclosed and that Bell never honoured the agreement on the services we had. This became an argument with the call centre and even requested this go to a manager instead of reading a script to me. All calls should be recorded with Bell to state how many times we had to call to question why are services were going up when there is "contract" in place stating a guaranteed price for 2 years of our services. I'm requesting to have this $75 fee reversed due to the issues of not being guaranteed the pricing that was sold to us. If we had a contract guaranteeing pricing and Bell never honoured then we should not be charged the $75 to cancel when Bell doesn't honour the contract. We've been with Bell for over 5 years and this completely unacceptable. I would like to receive an email or call back regarding this matter. We contacted Bell on July 4, 2019 at 9pm, my account #[protected]. My name is Yves Lavallee and my wife is Raedah White. My number is [protected]. My email address is [protected]@gmail.com

The desirable solution is waiving the $75 cancellation fee.

I look forward to hearing from you,

Yves Lavallee & Raedah White

I am having trouble adding the youtube app to my upstairs TV. The downstairs TV has the main router.

The first woman on the phone was often difficult to understand (her accent was very heavy), and I am hearing-impaired. As I tried to ask what I thought were coherent questions, she became progressively more annoyed at me. Her tone was very off-putting, and I told her so. I had to hang up.

The second woman I spoke with was less confrontational, but she was unable to answer my query. I told her the original installer placed some apps on my TV, but not the youtube app, which I managed to add to the downstairs TV with little difficulty. This woman kept suggesting that it could only be possible if your unit was a "Smart" TV or "Apple" TV. I told her that neither of my units were of these types. She seemed unconvinced.

I don't know who to call next. This kind of customer service is shockingly bad. I am very disappointed in today's service.

Hello, I switched from Rogers to Bell. The call display which was offered in my package is not working and the technicians have not been able to resolve this issue. I have spent a lot of time talking to the technicians who have failed to resolve this issue. I am really not a happy camper and I regret switching from Rogers to Bell. Regards, Malini. [protected]

After years of paying $190.00 a month, got a better offer from Rogers. The harrassment, by phone even unannounced people showing up at my door.
Blocked all attempts to switch, somehow blocking Rogers appts, don't kmow how.
went on for a month.
Treated so shabbily, regret dealing with Bell, regret giving them thousands of dollars
for years. Terrible experience.

We had been a Bell Family for a long time and put up with a lot of issues when we moved into our current home. It is an older neighbourhood, granted, but if you cant service an area - don't sell the service. It took about 3 months to get the service working properly - at least 10 visits, cables hung through our neighbours trees like christmas lights, and countless days with no service. We stuck it out, we were excited about the FIBE TV and the promises kept coming.

Fast forward through 6 years of mediocre service, interruptions and many more home visits and our patience stretching thin. Calling would always be a 2hr experience that left me frustrate and angry so after a while you give up calling and learn to live with it to some extent. A year ago I called to cancel, had finally had it. I was given a "customer retention package" a new bundle which ironically included a home phone line (we dont own a home phone nor did we want one) but as it included 3 services it brought the price down to something I could live with. I chatted with the rep at great length and was reassured that when the promotional retention package expired I would simply need to call in again, if they didnt contact me first, and I would be given a new comparable package. At the time we had FIBE (which we were barely using0 and the internet (which we needed) and this home phone line we had ZERO use for.

A few months ago I got a bill which was more than DOUBLE what it had been previously. Like a [censored] I called in fully expecting to figure things out and get something similar. Not the same, realize that the price of all things goes up, but an acceptable increase - not DOUBLE. The rep kept me on the phone for a long time and came back all proud saying that the best she could do was $10 off of the doubled amount. Still being naïve and assuming they wanted my business, my loyalty, something - I argued that there must be some mistake but was told it was the best they could do - no effort, nothing.

Well that was it for me and I made arrangements to switch to another company, who assured me that though they used BELL lines there would be no interruption as they have an arrangement with Bell and the switch over is almost always seamless.
The thing is, I WORK FROM HOME 3days a week so it is imperative that I have internet, and the reason why I had been afraid to switch even earlier. The day came, Bell cut my serviice and nothing happened. I called the new company, they called Bell and told me that Bell did not have a line available to me, only my "old line" but that was reserved for BELL customers. The lines that they "rent" to other companies to sell to their customers are often in disrepair and it can take weeks to fix as it is not their priority. I had no internet for OVER A WEEK. I had to take vacation time and work from Starbucks, friends houses and using hot spot on my cell phone which cost me a data bill that made me cry. During this week Bell was of course sending me correspondence promising all woudl be well if I just came back, call us and we will make it right, over my dead body at that point.

I finally got Cogeco to come out and set up my internet service. They discovered that Bell had cut all of the regular lines to my house (something they said happens a lot) so they had to move heaven and earth to get me set up with service but at least I can work, and dont even mind the high bill for the extra work of running lines that should have been there - because I HAVE to work.

I then got a final bill for more than a month of the new rate they tried to gouge me for and that I never agreed too which once again, is DOUBLE what I was paying.
Great way to treat a long standing customer - NEVER AGAIN!

In a nutshell, I am out 3days of vacation (I get 15 a year and have small children so you can imagine how impressed I am), the cost of switching, the cost of line repair, the countless hours of calling and frustration. My file at BEll must be 3inches thick but if they didnt want my business - they could have just said so, they have to stop negatively impacting families with their horrible customer service, broken promises and shoddy workmanship and training. If you dont get the answer you want just keep calling back and ask someone else should be their new moto.

After using Bell my wholelife (I'm 56) I just could not bear it any more and cancelled my account. So overpriced and under serviced.
We tried many many times to get resolve through Bell but the customer service forlks in India don't care and can't soeak english so I gave up and went wiht a new provider.
Wow, as soon as my new provider cut off my account with Bell they found time to call - funny how that works.
Bell you really suck (I won't call you Bell Canada because you dont give a crap about Canadians.)
Now im working with my new provider to have my 92 year old mother in laws service with Bell cancelled - they roped her into a service she doesn't even use - shame on you BELL. YOu may also want to rethink your CS outside of Canada, they do you a disservice.

I bought a phone on kijiji 16 months ago and put in my bell sim and all has been fine. Then i was tired of Bell and its issues so i switched providers. After purchasing my new sim i find out this cell is locked to Bell and a male account holder who has a high outstanding bill. Now myself being female and a Bell customer over 10 years on a month to month account called Bell and a woman named Manila said it cant be unlocked until the males account is paid in full? Why is it my responsibility to pay that? It has been 16 months and i refuse to pay someone elses bill.

Worst of all, my client experience with bell. Nightmare. First they should be trained how to communicate with client. It is very hard to understand or make understand when calls are going to philippine. Even the supervisors are with heavy african accent, don't know why. They are even worse that their reps. Instead of helping justifying their unjust charges. When I rejected their offer they put additional charges to my account. Even though I paid what showed in the my bell website. When called them they acted so unkind and cold, like they don't care. After I paid the previous bill, they change website info. Put additional charges! Both supervisors and csr are mean... How do you expect to get back to this type company, never ever.

Account # [protected]

I cancelled the internet services at both addresses (135 Shelborne Ave. & 326 Lytton Blvd.) on May 17, 2019 at approximately 5 pm and I was speaking to, supposedly, Joe from the Philippines, his employee number E246076. After I stated my intention to cancel my services for the above account #, he hung up on me. This telephone conversation is, reportedly, recorded as stated at the beginning of the telephone conversation, and, as per the contract agreement, which states the only way to cancel is by calling the Bell Canada phone number and no other way and, as I performed this item properly by calling, as I was deliberately hung up on, I consider that my services have been cancelled as of May 17, 2019.

I called to see about going from PAYG to a serviced plan. I was migrated to a person named Phil at 1-888-466-2453. The individual was rude and condescending to me in tone and manner. We did not have a clear connection. This dudes tone was not friendly or helpful and I ended up dropping the call as no one needs to be treated like that especially a long long term customer.

Perhaps Phil needs to find a new place to work if he is not able to be polite and helpful.

my name is Annette Bering Accnt #[protected] address 234 Delusion Road, Moshers Corner, Nova Scotia. DOB july 28, 1949.
Have spent now almost 3 hours on phone and in my bank trying to resolve this issue. Apr 8 made a payment of $110.34 at my bank with teller and bank posted to wrong Bell account, to an old Bell mobility account I had. Bank has contacted Bell mobility to reverse this back to my bank account. So I thought this was paid until last week when I discovered this issue as our TV was cut off. Tues May 14th went to my bank and made payment of $110.34 to supposedly bring our account up to date and that is when I discovered the Aprli 8th wrong posting by the bank. So May 15th called Bell at 1 888 759 3474 and made another payment of $110.34 (replacing the incorrect Apr 8th payment) to my VISA card so now I am current with my bill. But when I checked with Bell if they have received both my payments of each $110.34 last week they cannot find my VISA payment. So called VISA got an approval code 097742 for Bell to trace my payment. Have contacted Bell yet again and asked them to trace this payment as I have confirmation from VISA that the payment is posted on my VISA account on May 15th the same day I spoke with Bell and made the VISA payment. I have just been on your chat line trying to fix this and am running out of patience. I have spent almost 3 hours on my valuable time trying to get confirmation from Bell that both the payments of $110.34, one at my bank with the teller, one on my VISA have been received by Bell. Please contact me via email [protected]@sympatico.ca or call me [protected] to confirm this trace has been done and that my account is up to date. I was left on hold for 15 minutes yesterday waiting for a response to a trace of this VISA bill. I am a busy person like every one else and need your attention to this matter asap. Thank you Annette Bering If you need any documents scanned and emailed to you I have them from the bank.

Last fall we found extra wires coming from our house. We did not give permission for anyone to be on our property to install anything. We are not Bell customers and there is a good reason for that.

Recently Bell put wires in our neighbourhood. First they pained our newly paved driveway and the they damaged it AND just left it like that without advising us. There is a 2' crack on one side and a 6" whole on the other side. Now you are likely thinking that the crack is as a result of the frost heaving . WRONG! Our driveway is 7 months old. This is the first winter it has gone through. We walk our dog at least 2times per day and the damage was not there before BELL started damaging peoples property and driveways.

Two nice young gentlemen just came to my door to ask me to purchase Bell. One was named Ishmael Khan. He was lovely, polite and professional. I told him about the damage. I also told him we would not be going with Bell.

JUST SO WE ARE CLEAR, I WILL NEVER USE BELL SERVICES EVER! Your prices are outrageous and your customer service is abhorrent. Just out of principle alone I will not provide Bell with any of my hard earned money EVER! Even if you tried to give me tv, unlimited internet and phone for free for the rest of my life I would not accept it.

BELL should be attending my residence with my permission and repairing the damage to my satisfaction with no cost or inconvenience to me.

Someone from your office should hire me as a consultant to teach professionalism, team building, customer service and more. I work for a large organization and I am appalled at the way this business is run. You people should be ashamed of yourselves.

I want this resolved immediately!

The green plate is not at all safe. It is slanted, deeper down than grass level. This is a walking hazard for our family and my neighbour's. It will also cause damage to our lawn mowers.
Also, the large holes were filled with sand/gravel mixed - this may be fine lower down in the ground, however there was soil and grass there prior to digging and we would expect it to be the same once project is done. We can't grow grass in sand.
So the dug up area is in between 11 and 13 New Deighton Cr. We would appreciate the green plate adjusted to be flat and flush with the grass level as well as the sand/gravel removed (or buried) and replaced (or topped off) with soil and sod to look as it was before the dig.
Thank you for your attention to this matter.
Sherri & Steve Brush
13 New Deighton Cr.

I originally owned a prepaid cell phone acount with Aliant but Bell Aliant Mobility took it over many years ago and I continued with them. The account number is 5463551. I have 4 cellphones each with a different nickname. I am the only account holder and have all the 4 cells listed under my name and account. I wish to terminate service to one of the phones which is the one my mother has (she's 93 and doesn't remember how to use it anymore). It currently has over $470.00 prepaid on it which is carried forward each month along with any funds that are not used from the present monthly prepaid charge. I was told today 30th April, 2019 that "since the phone is under my Mother's name and account, Bell Aliant Mobility will not credit the balance to my cell phone" account. I pay the bills for the 4 cell phones and am authorized with Bell Mobility to serve as my Mother's agent. They state that "since her name is on the account, they won't transfer the balance". I am the principal and only account holder and all the cell phones are on my account. Nowhere does it state that the account is in my Mother's name. There is only one account number for the 4 cell phones and I and only I am the account holder. When I started service originally with Aliant, each phone was given a nickname and when Bell Aliant Mobility took over, nothing was changed. The Bell Aliant Mobility web site even states on my account that all the cell phones have nicknames and are under my account. They are not seperate accounts. The manager of customer service stated today that "because my Mother's name is on the account, then no refund or credit. The only way to get a refund is if my mother dies" (what an ignorant thing to say). I asked to speak to her boss but she abruptly told me: "she couldn't do that, my phone call had been noted in my file" and hung up on me. At no point was I rude to her or the customer rep but I was insistant that they were wrong and that something could be done. My Mother does not have an account with Bell Mobility. I am the only account holder.
I would like to have a refund cheque sent to me or a credit to my cell phone or to my Bell internet/cable/home phone account if that is possible.

In october of last year i switched from Rogers back to Bell. I requested that i keep my same telephone number.
Since that time i have been unable to receive calls from a Rogers lan line - the call receives a message stating ""due to telphone facility provider trouble your call can not be received at this time"
I have called Bell many times and each time they send out a tech and call back saying the lines are fine and the phone is working - yet i am still unable to receive calls from anyone calling from a Rogers lan line. Each time i call i am on the phone for approx 1 hr and have to explain the entire story - but to no avail. The most recent person i spoke to was Dominic - he assured me he would take care of the problem. I have now left a 2nd message on April 23 and still no response.
In the meantime i have been paying for a service that i am unable to get.
I am sending this email with serious doubts it will be answered or that the problem will get fixed.
I have issued a formal complaint with CCTS who i am sure you will be hearing from. Next step is i will need to seriously consider cancelling my services - although i am sure that matters very little to Bell.
Please check my records and advise what is being done.
thanks
LouAnn Birkett
[protected]