BellaVei
Reviews and Complaints

Dear Team,

My Name is Arun Kumar L, I am from India.

I was very interested with Follicle RX to purchase it online.

Today 02.10.2017 I have ordered Follicle RX through online but I made a mistake.

Instead of ordering 1 Quantity, by mistake I ordered 5 Quantity and Money for INR 10, 321.00 got deducted from my Bank account.

I would request you to kindly take order for only 1 Quantity and return the money for 4 Quantity.

I am really very sorry for the inconvenience.

Below is my Bank details:

Name : Arun Kumar L

Bank : ICICI Bank Limited

Branch : Electronic city Branch

Bank Account Number : [protected]

IFSC Code : ICIC0000360

my email ID: arunkumar.[protected]@in.bosch.com
My phone number: +[protected]

I am awaiting for your kind reply.

Dear Support Bellavie,

I have an order with information bellow:

Product Shipment: FollicleRx - 1 Pack
Shipment Website: https://asgtool.asendiahk.com/
Shipment Number: ASL20170815ID103463
Date Shipped: 8/15/2017
Order: 0C8CEC68E637463D8525817D00218C9B

But I did not received an update of this order deliverable.
Please help.

my email is : [protected]@yahoo.com

Regards
PManik

Until today 2017 September 18, I did not received my packed.

ASL20170814ID102212
Date Time Status
[protected]:58:11 Order received at SIN ASENDIA hub
[protected]:52:46 Order being packed at SIN ASENDIA hub
[protected]:11:55 Order dispatched from SIN ASENDIA hub
[protected]:26:02 Order has arrived at destination country - item has been transferred to local post and will no longer receive further updates

Where my order..?

I’ve ordered my FollicleRX on the 17th August 2017.09.11
And made my Payment of R804.00.
According to my tracking number, my order has arrived at the destination country on 2nd September 2017.
Today is the 18th September 2017 (16 days later), and I haven’t received anything yet.
Normally delivery in South Africa is within 48 hours.
They tell me its “Due to high demand for our product you may experience shipping delays”.
I know this is a system generated message. My order already arrived at the destination country on the 2nd September 2017, so there can’t be any shipping problems anymore.
And they won't or cant tell me where I can trace my order!
This is a order for more than R800.00, so I realy would like a decent
answer from your side right now ….
Thanks,
A Gous

I ordered a product and its been more than a month now. No one is bothered to care or respond to my emails with a proper answer. This is really a bad way of doing a business where a customer cannot approach anyone for his right. The product has to be delievered to door step and so why is the email saying me to visit my mearest post office. Very sad to do a business with BELLA vei

I have cancelled the ordered of FollicleRx hair growth tablets price Rs.10321.
i am been cheated past two months frauds are promising
me to return my money but still no such sign. Every time they will reply says within 3-4 working days money will be credited into account.
Don't know when i will get my money in account.

One time FollicleRx customer care called me from Number [protected]

Company: FollicleRx (bellavei support)
Order id: 560032E084
My Name:Anant SIngh
My Address: Pune 411013 India
eMail id: [protected]@gmail.com

Hello,
I placed order july 31st and as per committed not yet recd my Follicle CR package here within 21days. Continuously iam sending mail to customer support and they simple saying goods will reach shortly. When i ask the awb# and postal courier copy, which date shipped, where from shipped everything, but no response. They simply saying they dont have details of shipment. When i review the below customer comments i feel this is fraud company ..
if not like that immly response to me or send me back my money to avoid legal issues.

Note: Already Bellavei details given to some police officials

Rgds, Suresh.

sir,

i have ordered a bottle from follicle rx from bellavei against order no Follicle Rx Confirmation (#4D004421D1) on 28/06/2017. i have made the payment online of INR 4000 Approx but till date i have not received the product. every time i have contacted customer care the they told me that they have shipped the product but when i ask them about the shipping details like docket number etc they are unable to provide it . i have also tried to contact through live chat but the customer care executive has blocked me from asking question and he also had threaten me to block me out of the system .

when after some time i agani try to contact the customer care they told me that they do not have any details of my product and there is no information in the system.

Please help me in getting the product or in getting moneyy money back .

I had a order placed 6 July and keep getting the standard reply that it was sent. I was given a confirmation number #[protected] and shipping number (ASL20170707ZA54920), the shippimg number came with a link which just showed that the package was in the country. I was instructed to visit my local postal services (as it was mentioned via the email that some costumers parcels are sent there) and once in the country they do not give a tracking number. I did that and there is no record of my package being delivered.
Can any further steps be taken?
Regards,
A Panday

Hi, I placed an order with Bellavei and paid on 11 April. My card was debited straight away, but I still have not received my package.
No one bothers to find out what courier was used.
I mailed the "support" address on numerous occasions but I still have not received any positive results.

I tried to get a tracking no from this company, visited my post office on a few occasions, but no one has even answered my last mail from about 4 weeks ago.

I don't know what to do anymore, I even suggested that they return my money, but also no answer there...

I'm very disappointed, Lindi (South Africa)

Dreadful experience to say the least

I was about to confirm my FollicleRX order when I noticed that the card type was Visa instead of MasterCard. I went back to the order page and then when I tried to correct the card type, it prompted that the order went through wothout my authorization. I emailed the support team immediately at [protected]@bellavei.com with the subject line "Wrong Card Type on Order (14300-F5946).
They don't want to refund me with an order I never confirmed!

I ordered a Soleiglo smile kit at a promotional price of SDG 34.95 on 6 May 2017. However, my credit card statement shows an amount of SGD 200.96 which is unacceptable. I have already sent you 2 messages without receiving a reply. Please check your record and refund me the price difference of SGD 166.01. I bought the product to see if it works, ie as a trial.

I have a new Citibank credit card number as below: please refund the amount.

Looking forward to your reply.

Regards
Lim Siew Kim

I purchased bellavei product (Soleil glo) on 17 may 2017 that was advertised at r349 but when the transaction was complete, I received an sms from my bank stating that an amount of r2007 had been deducted.

I immediately contacted them by live chat to cancel the transaction. I was told by ethan that it had already been shipped. What bull! How can it be shipped already when the transaction was only done minutes before. I told him that they are falsely advertising the price and he told me to read the terms and conditions. There were no terms and conditions available to read? No telephone number to phone either.

I now note from other complaints that I am not the only unsuspecting purchaser to experience this problem, and they state that they still have not received the goods they purchased.

I want a full refund of the money deducted from my account - non negotiable.

How long is this company going to get away such unethical behavior.

Can the consumer council in this country not shut this company's website down?

Please do something about unethical companies!

Dear sir/madam
I ordered my initial package on the 20th july 2016, bellavei confirmation (#f6006e60da) via the internet and I received an e-mail it was shipped on the 22 july 2016.
Product shipment: bellavei - signature package
Shipment website: http://sgtrack.asendiahk.net/
Shipment number: asl20160722de25za
Date shipped: 7/22/2016
Order: d7e663a74a719e5685257ff6006e60da,
On 9 september 2016, I advised them that i'm still waiting and have not received it. they replied it should have been delivered within 4 to 7 weeks and requested me to confirm the shipping address. the postal code was incorrect. they said they will update my information and resend an order immediately.
It was reshipped on 15 september 2016:

Product shipment: bellavei - signature package
Shipment website: http://sgtrack.asendiahk.net/
Shipment number: asl20160915de30za
Date shipped: 9/15/2016
Order: d7e663a74a719e5685257ff6006e60da

I advised them again on the 24 october 2016 that I have not received it. they recommended that I check with the post office to see if they have not received my product. my local post office advised me that they could not track my package with the above shipment numbers.

I have been checking every week my post office and i've been sending several e-mail to them with regards to my parckage that I have not received up to date. they even advised me that it has been shipped through usps to my local post and that when shipment departs the us, no more updates will be given.

I even suggested that they rather reimburse me for the payment of r2065.40 done by me with my credit card. I even attached the proof of payment on my e-mail.

I feel strongly that last mentioned will be the best resolution to this issue, since so many months have passed.

Kindly, please reimburse me for the full amount paid by me for the product.

Regards

I made an order of Bellavei's multiple cosmetic products on February 22, 2017 and paid for the products using my BancoDeOro credit card # [protected] in the amount of Php 8, 073.00. I immediately received through my gmail account a communication (as attached) that my order was successfully processed.

However, until now the company has not sent me the products and have not been updated about it nor have I received any delivery tracking number. Because of this, I intend to withdraw my order and thus I am requesting that the full amount should be refunded back to me by crediting the same amount into my credit card account.

Thank you

I bought an item supposed to be 75900 COP but it was charged 349140 COP on my account, I asked for an immediate refund but they did not agree. This is the conversation:

Excuse me, do you still there?
Patricia says:
Thank you, one moment and let me check your records.
Patricia says:
Thanks for waiting. You have ordered BellaVei -Age- Signature Pack and you are enrolled to VIP subscription with 9.95 USD monthly membership fee.The order was made on 25-Feb-2017.

Customer says:
Yes I do not want the product
Customer says:
it is too much expensive
Customer says:
the image was showing a different price
Patricia says:
Please note that the price indicated in our website is price per bottle/step not per package and on top of that we have 15% IVAT or international sales tax since this products is from USA.
Customer says:
and I did not see anything about membership
Patricia says:
Would you like to continue your VIP membership? You can get 40% discount for every purchase. However, it has 9.95 usd monthly charge.
Customer says:
please bring me back my money and cancel that subscription, I do not want that, I did not subscribe any membership
Patricia says:
I can only cancel the subscrption but not the products you have ordered because its been shipped out.
Customer says:
But I have send an email asking for the refund the same day
Customer says:
that is not fair
Patricia says:
The order was shipped out it can no longer be cancelled.
Customer says:
You know I do not like this at all
Patricia says:
My apology but we can no longer stop the shipment.
Customer says:
I am going to complain to the authorities
Customer says:
somebody must do something
Patricia says:
If you do not like the products. Why did you purchase it then on our website?
Customer says:
your company is tricking people in Latin America
Customer says:
I told you the price was different in the picure
Customer says:
I have proof of it
Customer says:
I am going to complain about your company, seriously
Customer says:
for yo can not be so much money but here that is a good amount
Patricia says:
The price is per bottle. You may visit again the website ti double check,
Patricia says:
As requested, we have cancelled your account for the VIP premier. You will receive an automatic cancellation confirmation e-mail within the next 12-24 hours.

Customer says:
yeah sure, but it is written in small letters, that is not fair with people
Customer says:
What about If I do not receive the product_
Patricia says:
How about we offer you a 50% discount and you can keep the products once you receive it?
Customer says:
do I have rights?
Customer says:
Can I bring back your products?
Patricia says:
As long as you provided here the right information for your address you will be receiving the products.
Customer says:
or that laws you have in the USA do not apply abroad?
Patricia says:
Yes, But we will only initiate 85% refund.
Customer says:
That is better than 0
Customer says:
What do I have to do to bring you back that, I really do not wan that
Patricia says:
My apology but it's already on it's way to be delivered to your country. We can no longer stop the shipment.
Patricia says:
If you don't like the 50% refund, I have a second option; you may return the products for an 85% refund after the 15% restocking fee. Please note you need to return all the products back to us and once we have the tracking number of the returned products, that's the time we can process a refund for you.
Customer says:
Yeah but I am asking you how can I do to bring you back the items so you can give me back my 85%
Customer says:
OK, it is totally unfair but is better than 0
Customer says:
and I never ask yo to subscribe me to any memberships, I never ever rememberer asking to take monthly payments from that credit card
Patricia says:
Please return the products to:
Returns Department
PO Box 1201
Singapore 914034
Customer says:
somebody was borrowing me that card
Customer says:
so you just wanted to take the cash from that person monthly, what is that?
Customer says:
it does not have any presentation?
Patricia says:
You need to provide us first a tracking number for the returned products so that we can process your refund right away.
Customer says:
what kind of company is that
Customer says:
OK, I will
Patricia says:
We did not charge you anything for the membership. I already cancelled it and I can asure you there will be no furthere charges to you account.
Patricia says:
Are you asking for the shippign company?
Customer says:
yes but I did not now anything about that, if I did not decided to bring back the items you would just charge that person with monthly payments
Customer says:
Ah now you are telling me I have to bring the Items to Singapore
Customer says:
are you serious
Customer says:
that is quite expensive here
Customer says:
I can send it to USA
Patricia says:
Our return address is in singapore.
Customer says:
BellaVeì Arrowtex Services Limited Ioanni Stylianou, 62nd Fl PC 2003, Cyprus Company Reg. #HE 272587
Customer says:
I can send you to that address
Patricia says:
My apology but you need to return the products to the address in singapore.
Customer says:
so I have to make an expense of anoter 300000 COP to send you the Items to Singapore
Customer says:
Very nice
Customer says:
I am super super angry now thank you!
Patricia says:
Since yu want to return the products back, you will shoulder the shipping fee.
Patricia says:
I suggest to accept the discount of 50% and keep the products because less hastle and you will be refunded half of your charge.
Customer says:
Totally unfair tricky people
Customer says:
but do not worry I hope the authorities can deal with you
Patricia says:
What options do you like?
Patricia says:
No response from the customer within 60 seconds this chat will end
Patricia says:
Thank you for chatting with us today have a nice day ahead! Bye!

I have just spoken to your live support representative beth in south africa today 4 jan
Duration of call was from 8:14 - 9:02 problem not resolved
I asked for ref no of the recorded call - was not given it... Was told to send email
I suggest you listen to the recording as all the information is clear and relevant

I do not want this product
It is falsely advertised and the method which your company extracted funds from my credit card is illegal

I sent and email within the hour of receiving your confirmation order and shipping date
How on earth is that possible if I never confirmed the purchase. I immediately cancelled the order.. .10 min. Read the 4 emails below and take cognizance of the time emails were send

It's impossible that your company shipped it within 10 min
This is a underhanded procedure and I do not accept your tactics
I want a full refund!

Or the product @ r349 plus free shipping

Beth told me I have 2 options
50% discount or 85 % plus delivery charges which will only go through when you receive tracking no. This is not repeat not what I agreed to

I want a full refund and I do not want this product
This is false advertising and totally misleading

I asked to speak to supervisor which did not happen. Beth tried her best to convince me to take 1 of 2 options. This is not what I want

Your advert stated r349 plus free shipping
I entered my credit card details... Not once on the purchasing screen did the amount of r2007... Appear. Nor did the regulatory clause of "please confirm this purchase" appear

I am not prepared to spend one single sent on posting anything back to you
I felt forced to consider your 85% discount offer... Until it was made clear that I had to pay for the shipping!

My ideal is to eliminate bellavei & its products from my life completely
I want a full credit card refund without any penalties

In November 2016 I bought a pack of 4 skin products at a reduced price of R495 in bold red letters. Only to be charged R495 (South African Rand) for each product. They said they had dispatched the parcel already when I tried to cancel (but it was a Sunday) so I don't believe that. Only after threatening them with further action did they agree to refund 50%. To date (January 2017) I have not received my products AND they are deducting a monthly surcharge of R149.50 from my account. They just said I must follow up with my Post Office. DO NOT BUY ANYTHING FROM THIS COMPANY - it is a scam. I have learnt a very hard lesson but intend to take it further. I also do not believe that it is recommended by Dr Oz.

Marilyn Lawrie
South Africa

I purchased Bellavei products on the 01 /11/2016 that was advertised for R349.00 but when the transaction was done, I received an sms from my bank with a total of R2007.00 that was deducted.

I immediately phoned (+[protected]) them and sent an e-mail ([protected]@bellavei) to their support to give me a refund. I received a e-mail back saying they cannot assist as the product is shipped already. I asked but why was it shipped if I sent a e-mail to cancel the transaction.

They told me I have 2 options, either they give me a 50% refund or I ship the products back when I receive it but at a 15 % ship fee but yet when I read the T&C's after they have told me that in, it state you can get a refund anytime. Falls advertising

I have mailed them Numerous times but I still have not received any order i would like a full refund.

I accidentally found this site and decided to give it a try. I was quite interested in Bellavei products and made an order. As a first time customer I purchased a promotional package and when I checked my bank statement I realized they charged me twice for one and the same order. I sent them a message and received a reply several days later, it was an automated message stating that someone from Bellavei will contact me as soon as possible. One week later I sent another message and received the same reply back. This website is a scam, do not buy anything from them!