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Product ordered: november 30th
Purchased by mastercard: nov 30th
Payment was received.
Order was suppose to be sent by fedex ground in 5-7 business days.
On december 14th, two weeks later, I called after not receiving the product. They said the order "got lost" in the system and usually they do not ever see the order come through. I felt very frustrated but I tried to calm, I felt like I had been robbed. The gentleman spoke with his supervisor after telling me that it could take about a week to ship to me because the product had just been put through and ordered to print. The supervisor said he would ship it for me priority in 2 business days.
My order at this point hadn't even been printed or shipped, I was so shocked at this lack lustre and ridiculous service. I paid regular shipping costs to have it for my family christmas gift. I emailed on december 17th asking them where my order is and they apologized and said that it would arrive before the christmas holiday. But that wasn't the issue or principle of the matter.
The problem is that it isn't here at all, still, after almost 3 weeks of waiting.
Today, december 19th, 2012, I called and when I asked about my order, he said "one moment please" and left me on hold for 30 minutes. I hung up and called back and spoke to a different person, she apologized profusely and helped me by giving me a tracking # and told me that my order will be shipped by tonight and has been put under priority overnight shipping and should arrive by the latest on friday.
At this point, I am hoping that it arrives but I still haven't received anything yet. I have recently read and seen many more complaints online about this business now and they should not be in business if they are just taking the consumers money and not delivering a service.
I have complained to the bbb today and many other places in order to not have this happen to someone else and to have justice in this society. This business is not a business, its a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
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Ordered 16 Canvas on Nov 15, got a fake shipping notice on Nov 18. It's been 3 weeks and nothing arrived so far. Tried to call them hundreds of times and no one pickup. Sent 5 emails and no replay. Had to call my cretid card company to stop the payment. They are a piece of $#%@#$^@#$^!
Same thing happened to me. I am reporting them to the RCMP, and suggest everyone else does too. That way maybe they will actually get investigated. Vengeance only works when you it is taken against ### like this.
Unbelievable. I was taken in and placed the order, but saw the "Florida" address in their notification e-mail. That was Dec 4. I was lucky enough to get a hold of someone the next day and cancelled the order. Had to call back again as I hadn't received the cancel notice/credit memo by e-mail, but they eventually cancelled it and I got the memo. That was Dec 5. Watched my credit card for a couple weeks with no charge, so I thought I was in the clear. Then end of business Jan 6 (over a month later), there is FedEx notification of shipment! I guess I'm watching for charges again... Never let your guard down!
Sent bad picture. Contacted to replace. BY phone and by email. Said would replace . 4 months no response. Phone numbers roll to mailbox full. Scam stay away.
Happy New Year
My name is Miss queen, i am just a simple lady in need of a good business partner, if you feel the same, you can reply me for a confidential discussions so that we can know ourselves better, hope to hear from you soon, queen_johnson55@yahoo.com
Thought this was a Canadian company, as is their domain, not the case. They do not respond to phone calls or emails, and have to date not shipped product when they said they would. Stay far away from these scammers.
Just Stay Away from this company... Their print quality is really sucks, i am totally frustrated when my order came.