CanvasDiscount.com
Reviews and Complaints

Terrible service. Got a refund after a month of trying to get my package. Their greatness begins and ends with their eye-catching website. If only their service matched its quality. Read my story if you want to know more details...

Dec 4th, 2011 - placed my order for my wife's christmas gift (Was told I should receive the package within 2-5 business days)

Dec 13th - no package and no sign that the package will be coming soon, so I first call the company and get the busy tone the first 5 calls and finally on the 6th get the answer machine only to find out their voicebox was full. So, I resort to emailing the company about my situation and gave them all my contact info, and I got an automatic response back saying one of their workers will email me back with details within 1-3 days

Dec 15th - no package, no phone call, no email... I try calling the company again. Get busy tone for the first 20 calls and then to my surprise a human being picks up the phone. She asks for my name and order number and tells me she recognizes my name and just made a fedex label for me and that I will be getting a tracking number in an email immediately. And sure diddly doo I got an email when I got off the phone with a fedex tracking number and on top of that she upgraded me to priority overnight shipping. Too good to be true? Yep

Dec 18th - no package. Call up fedex to see where the package is and they tell me best canvas made a label but never gave fedex the package! I try calling best canvas multiple multiple times but never get anything more than a busy tone.

Dec 20th - no package. Call at least 30 times getting a busy tone and finally get an answer by an annoyed worker. Gave her my name and order # and got put on hold for 9 minutes! She comes back to tell me my order got lost somewhere in the mix and her boss will immediately print and send my order as soon as he gets off his break and I will have my package before christmas. Soon after, I got an email with a new fedex number and another overnight priority shipping upgrade. Also, I finally received a response to my email sent on the 13th restating that I have a new fedex number.

Dec 23rd - no package. Call up fedex and I hear the same story as before: best canvas made a label but never gave fedex the package to ship.

Dec 25th - no package. I am not surprised and expected nothing more out of this company. I give up hope on ever seeing my wife's christmas gift in 2011.

Dec 26th - no package. I don't care for dealing with best canvas any longer. I call them up and shockingly get an answer on the first ring. Gave the lady my info and she says my order somehow got lost, but could get it to me by the 30th. I told her that I no longer believe what the company tells me and I want a full refund. She says that is okay and that I will be getting my refund in 1-5 days.

Dec 27th - the one darn thing this company actually followed through on. I got my money back. Oh happy days!

Please don't use them. They should not be getting paid for false advertising and false promises.

I am so irritated by this place. I placed my order before Thanksgiving to make sure I would get my canvas on time, they emailed me saying that the size I ordered was "back ordered" and would take longer to receive then expected. Weeks go by and I hear nothing from them, I tried emailing and calling numerous times to find out where my order was and no one answered or got back to any of my emails. I finally received my cheap looking canvas 1 week before Christmas rolled up in a box (which was not what I expected at all) and not only was the size WAY off, it was damaged. Part of the picture was rubbed off smack dead in the center of the photo and there are spots all over the top of the photo. I tried emailing the company once again and heard nothing back, the photo was so bad that I had to pay another company to expedite a new canvas for me so that I would have it in time for my dad's Christmas gift. I still have the canvas sitting here and still after the 3rd email now, have not heard back from anyone. I will be filing a dispute with my bank tonight after reading all of these reviews. This place is a rip-off, I do not recommend ANYONE buying from them.

Damn, I wish I had seen these reviews before ordering. Same process for me: Order, do not receive package, get busy signals when calling, receive bogus tracking numbers, and a month later still no package.

I am going to do what I can to get my money refunded, but it doesn't sound like that is going to be easy. Please stay away and don't make the same mistake I made just to save a few bucks!

We also ordered two prints for Christmas. Never received our product. We did get a confirmation email but never an email saying it shipped. Sent out two emails never received a reply. Every time you call their customer support number you get a busy signal no matter the day or time. This company is a complete scam avoid at all costs.

Avoid this company! They soaked me for over 500 dollars. I never received anything from them. It has been over a month since I ordered. They charged my credit card. The company does not answer their phone and I have emailed them 30 times and I have received no replies. These people are crooks and need to be prosecuted and thrown in to prison. Will be contacting my credit card company tomorrow and hopefully they can recover my funds.

I ordered my canvas on 12/9/2011. It was delivered on 12/19/2011 in a box with a very cheap, not yet assembled frame. Are you kidding me? Your website specifically reads, "ready to hang". I am very disappointed in this transaction and my bank will only process the charge back if the merchant acknowledges the returned item which I doubt they will do. This website needs to be shut down asap! Do not order from them unless you want to be disappointed!

This company changed their name from "bestcanvas" to this, "discountcanvas" I'm guessing because the bestcanvas name got called out for being a SCAM. Obviously, this was done to fool people into thinking that this company doesn't have a history of bad reviews. It's kind of silly, what are they going to do when the bad reviews start piling up for their new name? Change it again?

Anyway, I placed an order a month ago and immediately received an order invoice confirmation stating that my order would be shipped within 5-7 business days, and a shipping confirmation email would be sent. Well, it's a month later and I never received my shipping email, no tracking, and no product either. This was supposed to be a Christmas gift and even if it is shipped tomorrow it likely won't get here by Christmas. I called their customer service number and as it is a Sunday I got no answer. Emailed as well and am awaiting a response, if I ever get one at all. (Based on the horrible reviews I probably won't).

I can't comment on the quality of the product because I never received it.

My concern right now is how I'm going to dispute the charges with my bank. I used a debt card to pay for this transaction and it that's equivalent to using a checkbook.

Ordered from Bestcanvas.ca over three weeks ago. The site says dispatch within 48 hours. I began to get concerned a week later when I had not received anything. I emailed them and got an automatic email stating they would get back to me within 2 days, they did not get back to me. I have now called and emailed countless times with no answer to my calls (the mailbox is full) and no replies to my emails. At this time I wish I had checked out this company before ordering. The only thing that makes me feel better is that i only ordered one canvas and was going to order 5. Best left alone for sure. The price is good but they are cowboys for sure. Now off to call my credit card company...

1.  The website does not make it clear that the canvasses are unframed. The site states "

Solid Canvas Frame
Canvas prints can get wrapped over 0.75 inch or 1.5 inch thick, solid frames. All frames are of high quality and manufactured in-house."

2.  The canvasses came rolled up but NOT in a protective tube.  The canvasses were flattened and creased within the box.  How much could a cardboard tube cost?
3. The website images give the impression that the printed image wraps around to the side of the frame.  It's not true.  All I got was a series of straight lines albeit in the same colour as the image on the front of the canvass.
4. The frames are trash.  Simply stapling two pieces of wood together does not work. One piece of wood would have made more sense but if they had to use two why not dab a bit of wood glue between them?

I was aware I would need to stretch the canvas. No problem, I went to art school and have done this many times. The 24" x36" print came and was not very good. I sent a very large file, but much of the detail was lost and the colors a bit muddy. I paid extra for the 1.5 stretcher bars, but instead was sent eight 3/4 bars. No one answers on the customer service phone number. I wish I had read more reviews before placing this order. Because it's for a client, I will now have to eat it and order a print from elsewhere. Please don't make the same mistake. AVOID canvasdiscount.com LIKE THE PLAGUE!

I sent in a black and white photo and ordered it to be on a canvas with a 1.5" frame. The site led me to believe that the canvas would be sent to me on a frame (many other services do this).

Instead I received a green and white photo (a portion of it was black and white, but mostly green and white). The canvas wasn't packaged well so it had damage done to it. The canvas wasn't set on the frame. Instead I just had frame "parts" that I needed to assemble. I ordered the 1.5" frame, but instead just got two 0.75" frames that I was supposed to stack together when I assembled the frame.

Tried to call into the customer service center and got a busy signal. E-mailed them, and received a response two days later. I sent the frame back, but didn't get a refund for two weeks. Finally I called my credit card company and had them reverse the charge.

How do you get a hold of these guys?! I just ordered something that I was charged 55$ for, then realized I should have ordered it smaller and Googled a contact as there is none on the website! now I find this blog saying they are total scammers but I see some people have called them or emailed them?! I am so mad now! I was ordering a gift for a friend and not it's 55$ down the drain...

The website is 100% scam, there is a phone number with area code in florida, but its pretend to be a Canadian company. And when u call, there's nobody. They said product should be receive in 48 hrs, but when I called and send some emails, no response back.

Here is another complaint I found from other people:

BestCanvas.com Complaints - Horrible quality canvas transfer
Review all BestCanvas.com complaints
BestCanvas.com
Posted: 2010-10-08 by Ageniire
Horrible quality canvas transfer
Complaint Rating:
Company information:
BestCanvas.com
United States
bestcanvas.com

Instead of receiving your canvas on professionally stretched frame, you're sent 4 cheap pieces of wood you put together yourself; their website doesn't tell you that you build it yourself, of course.

My photo on the canvas was off center and not large enough to cover the entire front surface of the canvas such that the "edge" of the canvas was visible on the front. Very horrible looking, too horrible to do anything but toss in the garbage.

I phoned them and left a voicemail message to complain about the above; no call back received. Ironic considering on their main page they promise a "money back guarantee."

I also emailed them with my complaints, included photos I took of my pathetic looking canvas and I received no response whatsoever.

Here in Canada, they have a Canadian website, with a Canadian domain. So you're left to believe they're a Canadian company. High shipping charges reflect items being shipped from FL. You don't realize item ships from FL until you receive your order confirmation email.

I ordered 3 canvases for $208. After 4 weeks, I hadn't received it. Since that time I have called them, over 15 times. The answered twice giving me excuses and even tracking numbers for the shipment, that hadn't even been processed. When I went to track the shipments with the tracking number I was given, the site said it was only initiated (that was March 13th) and never shows that it was actually shipped. I have cancelled my order online and there is no response. My credit card company (who I called to reverse the charges) actually said that the merchant told them it had been shippped! I WOULD STAY AWAY FROM this company. I can't believe that they are in business, it is a big scam. The two times I actually talked to someone, she told me she was the shipping department AND the customer service department. No wonder no one answers the phone. Don't even go there!

STAY FAR AWAY from this online merchant! The .ca website domain is a SCAM; they are SO not a Canadian company, in fact, they're located in Miami. The canvas I received was wayyyyyyyyyy too small for the cheap, 'put-together-yourself' stretcher frame (flimsy, piece of garbage, impossible to achieve a tight stretch/fit when you DIY). Nowhere on their website does it explain that YOU will be the one to stretch the canvas and staple it onto the cheap wood frame that you put together yourself. Tried to contact them, given that they adverstise a "100% Moneyback Guarantee" on their website; what a joke; no response to emails, tried calling to no avail. TOTAL AND COMPLETE SCAM of a COMPANY.

Why, oh why didn't I google reviews for this site before I spent $78 to get a canvas made?! Someday I will learn. Yes, count me in with the other ripped off, angry people who were scammed by a pretty website! I ordered mine a month ago, still haven't seen it. Phone rings and rings, no pick up. One email answered a couple of weeks ago apologizing for an equipment breakdown. I filed a claim with PayPal today. Hopefully they can do something to restore my trust in humanity! At least I feel like someone is in my corner.

I ordered a canvas last month and it was supposed to be horizontal, but it turned out to be vertical (and the image is completely off center). And the thing cost $74! Well, so I thought...they actually charged my credit card $2 more, which sure, is only two dollars, but my invoice said $74.00 even. Also, it shows up on my bank statement as some German company, which at first alarmed me thinking someone had stolen my credit card. It turns out this German company sells canvas prints too, so they must be connected somehow. I am appalled by the service and the FALSELY ADVERTISED "100% money back guarantee." Sure, maybe they'll refund you if you can a hold of them. They don't respond to emails and their phone number is a fake (it either rings and rings or you just get a busy signal). Absolutely ridiculous, this company should be shut down.

Ordering was easy, delivery was slow. Ordered 4 for Christmas presents; ALL 4 canvasses were TOO SMALL for the frames. Website has now not responded to 4 emails and phone number provided does not answer...ever. was fooled with ".ca" site suggesting Canada. Actually, apparently Miami based so they don't... care about Canada. This is a scam, rip off site. DON'T GO NEAR THIS OUTFIT.

This is a poorly run operation. I'm not even sure you could call it a business. I ordered a Sepia colored canvas 20x20. Sepia is a brownish antique look, WELL when it arrived it was green and white and gray. So I immediatly notified them and told them I wanted to return it for a refund. George wrote and said they were sorry for the defect could they redo it for me, sure I said. Well thats the last I've heard from them. The canvas is cheaply made! So needless to say after they won't return emails or nobody ever answers the phone number they provide, I went to my bank and disputed the charge. I refuse to let these rip off people take my family's hard earned money. My best advice to anyone thinking about this place is...pay the extra money for a quality print, and STAY AWAY FROM BESTCANVAS!

Instead of receiving your canvas on professionally stretched frame, you're sent 4 cheap pieces of wood you put together yourself; their website doesn't tell you that you build it yourself, of course.

My photo on the canvas was off center and not large enough to cover the entire front surface of the canvas such that the "edge" of the canvas was visible on the front. Very horrible looking, too horrible to do anything but toss in the garbage.

I phoned them and left a voicemail message to complain about the above; no call back received. Ironic considering on their main page they promise a "money back guarantee."

I also emailed them with my complaints, included photos I took of my pathetic looking canvas and I received no response whatsoever.

Here in Canada, they have a Canadian website, with a Canadian domain. So you're left to believe they're a Canadian company. High shipping charges reflect items being shipped from FL. You don't realize item ships from FL until you receive your order confirmation email.