Bharat Sanchar Nigam [BSNL]
Reviews and Complaints

what is happening with this network.. if it is there for 2 minutes then it is disconnected for 5 minutes.. its really irritating and not at all allowing to complete a task.. we would be thankful if these problems are solved immediately...

mene bsnl ka net 3 mouth above use that but very nice speed but hamko exchage mant par modem free cost than but bill me add ho kar aaya hai uski cost 1200 ke something aa gayi hai mere bill ko sahi karya jaye antha aap self epend hoge

bsnl services are known to be slow and reluctant towards complaints in landline services as well we would be thankfullif these problems are solved immediatly

i have been calling texting and roaming around the telephone department for router problems and have been charged even in the absence of network connection for quitesome time please clear the problems as early as possible thanking you

Dear Sir,

My landline no 044 [protected] is fault for past 1 week i talked to customer care but there is no response from them. please note BSNL Complaint No. [protected] – Dated: 15.06.2011. No response no response all the time same will be happened particular our area exchange.

Regards,
E. Elumalai

sir,

I have been facing the same problem since one year. Be happy I am also sailing in the same boat.

we console ourselves by paying bill to bsnl without using our internet.

Let god bless the bsnl officials for their good service.

Muzzammill

my duplicat sim which was issued 3 days ago is not activatd. kindly activate it.the no is [protected]. my name is haider imran rizvi.

I GOT A NEW SIM, UNDER ADD ON SCHEME STARTED BY J&K CRICLE IN LUE OF NOW BANNED PRE PAID, ABOUT ONE MONTH BACK. PLEASE HELP ME TO ACTIVATE IT .SIM WAS GIVEN UNDER325 PLAN
NAME=JAGER NATH KHOSA.PALOURA-JAMMU
NO=[protected] ADDON NO.=[protected]

Telephone [protected] only allowing incoming calls. Cannot make any outgoing calls. All bills are paid till date.

i have purchased a ausb modem of bsnl from phagwara bsnl office.
but after the uses of one month it's broke .
i could not know the reason for thios.
i was purchased this in 3295 rupees.
the official staff told me that bsnl is not responsible for uir modem.
u will have have 2 pay rs. 3200 more.then u can usethe banefit of modem.
i m tauseef zafar.
mob [protected]

Dear Sir/Madam,
I am Yegappan V residing in #167, Vinayakanagar, Hagadur main road, Whitefield, Bangalore 560066
I am holding a land line phone from BSNL since 1998 (080 - [protected]). Past one month almost all the time the phone was dead.After making complaint to BSNL office at Whitefield, once the lineman attended the problem.After that only one day the phone was working. Now again the phone is dead. The customer care phone (080-[protected]) also dead & I am unable to register my complaint.

Kindly treat the matter most urgent and solve the problem permanently. Without using the phone i am paying the charges. Hope for the possitive reply from your end

Thanks and regards,
V.Yegappan ([protected])

Hello All,

I am Srinivasan residing at #62/13, Sri Sumukha, 1st B cross, 5th bolck, BSK III stage, Bangalore - 560085.

Recently took BSNL broadband connection, after which the land-line connection (080-[protected]) is completely dead. I have been visiting the BSLN office everyday and the connection is active only to that moment.

Please do consider this as an serious issue and provide me the permanent solution for telephone and broadband connections including wireless.

Thanks in advance,

Srinivasan

please check our phone line [protected] & [protected] is dead since from 40 days thank you our contact no is [protected]

I just moved to Kuala Kangsar Perak Malaysia. One day I was approached by one of Celcom agent and they selling their broadband and convinced me that they have a good service and very fast line compare to other similar company. Furtermore, they have promised that if I have any problem on the internet line, they can always assist me and try their best to satisfy their user. As they are very convincing I have bought the package i.e RM45 per month.

On the very same day I have tried the broadband and I could not log in to the internet but thinking it might have a line problem I waited for a few days and tried to log in again but sadly I still can't log in the internet. After 1 week I go to same place and looked for the agent again but the booth that they set for promotion was no longer there anymore. Therefore I went to the Celcom shop at the Bgn MARA Kuala Kangsar and asked one of the staff. I was dissappointed when the staff told me that in Kuala Kangsar there is no Celcom line and if I wish to complaint or to upgrade the line I have to go to their IPOH or TAIPING Office to do so. As a single mother with 3 small children I have no capasity to go to Ipoh or Taiping to do so.

It was really rediculious and I immediately asked them to terminate my account. As a consumer, I felt cheated and Celcom is truely unethical in doing their business. After a few month I receive a lawyer letter on the arrears bill. Again I was so extremely surprised because I have terminated my account. In addition I have received a few calls from Celcom Ctre and every call I received I have told them on the unethical thing that they have done to me but whatever I have told them was not delivered to their upper management and until today I still receiving reminders and threaten message from Celcom which is really unethical.

For me I have no contract bound with them as they have sold the undelivered services at the first place. How do feel when you bought something that is not as expected as per contract. Celcom is really unethical company which only think on their profit and benefit and cheating their customer and robbed their customer money as freely as they are living in a stone age country. As a branded company this should not happen and Celcom should know better their product before selling to consumer. In this case I was never use their service at all from the day one the broadband sold to me and how do you expect I will pay as I never enjoy any single cent of my money.

Please mind your management and services provider and please don't simply just think on your sales but you provide ### to your customer. I will bring this up to upper authority if Celcom did not do any rectification on my case.

Thank you
cheated.,

I have given Rs 3250 on 27th of Jan, 2017 for my new internet connection to the executive but my connection has not been started till now. Now the executive is not picking up my call. Instead he told me that I will be getting the refund.

I have customer enrollment form number (TBLR. CEF NO: 596297) as he had given me at the time of submitting the documents.

His name is Rajiv and his number is [protected]. Kindly take up appropriate actions as soon as possible.

RAJESH, from BSNL Broadband Service, Bangalore, BANASHANKARI 2ND STAGE, visits to residentail house having BSNL Internet connection, and says about Broadband offer. He comes in the weekdays and tells offer is valid forlimited period.

He connects the ordinary landline instrument from MICROTEL and says he connected the CABLE Modem and collects 2250 Rs for it. He gives the contact no as [protected] which is Temprarily Out of Service. He is not traceable and his mobile number is wrong one.

Be aware of such false BSNL Broadband Offer from FRAUD AGENTS!

Regards
Manju

Virgin Media is far and away the world's worst customer service company. It is not surprising that the company is up for sale again. Anyone mad enough to buy them can expect the worst. Whatever due diligence they have done on the company will not prepare them for what they find on the ground. My own experience was an install from hell.

I should have known what to expect when the VIrgin Media account generated and networld email address.

My partners name was spelled differently on different letters / contract etc. not the best start given the fact that email is not that flexible. The Install letter did not arrive until several days after the engineer called. I therefore did not have a PIN number. The install engineer was plain rude and gave me the wrong PIN number after using his laptop to receive it from HQ.

The serial number was wrong. It turned out the there was an error in the Customer Service manual!

I signed up for 4 Meg but was entered up as 2 Meg on their database. I was not given the £10 installation discount for joining online - they had me down as ordering by telephone. I was advised to ring support in 'India" and after a long time waiting they told me to ring 'England' who then told me to call 'India' ... India did not have access to all my details and so we had a completely impossible conversation. They asked me for my password. Two had been given by the Virgin Media sign up did not work. Later, much later, it transpired that he should have asked for a 'security word' - in-fact I had given that in desperation even though it was not a 'Password' but they would not accept it. It later transpired (from a supervisor) that the staff I had been talking too did not know about a 'security word' for security reasons!

I was continually refused access to a Manager / Supervisor. During one of the many calls it was revealed they I had been put down as £25 per month when it should have been £17.

I was then told that 'the best solution would be to go back online and go through the registration process again!' I was told I would get two bills, TV and telephone and just a Telephone. I had not ordered TV! In fact it the became clear that the £25 charge was for TV. So I 'may receive a £25 bill and a £25 credit'.

At the end of all this I just kept insisting on a manager and finally, after god knows how many hours, I got one. Santosh was OK, he was doing his best to sort through all these mistakes. He was able to increase me to 4 meg pretty much immediately offered and I demanded better, compensation. He finally agreed to upgrade me to 20Meg for a £25 per month. I was told that he would not be able to do this himself and that it could take up to 24 hours but promised to call me back after 24 hours to check it had been done. I was impressed that, somewhere, there was someone at Virgin Media that understood that the customer is still king, I trusted him. I thanked him and we had a laugh.

Some two hours later my 4 Meg died, I assumed that it was part of the 20 Meg upgrade. Sadly 24 hours later it was still dead. Santosh did not ring. Several days later I have nothing. I have a dead cable modem, a 4 port router I purchased to use with the service, and high blood pressure

It has cost me a small fortune in phone calls and a redundant cable modem but I have had enough, I can't take any more of this. The only problem is how do I get out of it?

Virgin Media are the biggest ###ters on the planet. DOING BUSINESS WITH VIRGIN MEDIA can seriously damage your health.

Basically after coming home from work, i put my computer on and there was no connection there. So called up for assistance, when i called up i explained that the engineer whom fitted the phone was to lazy to put it in the kitchen were the internet was, he put it in my front room, both being one end of the house to the other. I explained that i would need someone to call me on my mobile so we could go through the transactions together to prevent me running to and fro from one end of the house to the other, as well as the fact i was not impressed that the call was costing me 25pence per minute, which is ridiculous.

This request was refused, i then called another number were i was given another number which didn't exist, so i called again, and again and again, i was fobbed off lied to and in the end furious... eventually a supervisor called me and went through the transactions, he said it was my computer and not a fault on the line... three hours this all took me.
The next day i got a computer wizz in, who confirmed there was nothing wrong with the computer, that it was in fact a twist in the wire.

The people in the call center were all indian, and a lot were very difficult to understand, neither did they understand me so well, which made the call longer and frustrating.

Ortel communicaton ltd based on Orissa brodband and cable tv company. I am from kolkata and highly dis satisfied with this company. I took brodband coonnection from ortel 3 month back the with 584kbps unlimited plan at a cost 660 inclusv tax per month. But unfortunetly the connection is worst..even if i tried to reach technical guys, they never attend me. Even today when i asked them to cut the connection they are rigid to that. i am really frustated and want you to warn about this company. even they took 1000 as security deposite which is refundable but now they are even rigid to refund that also..

-
arindam

I am a old you telecom broadband customer. my relationship number is 465597. I have made the payment of 500 Rs for modem. this is refundable amount. I submitted the modem before 3 months. but still now i didnt get any refundable amount of 500 Rs. I called 1000 times to youtelecom customer care number. they escalated my call also. but they are cheating the customer. still now they wont arise any complaints. they are showing to the customers as arised the complaints. this is showing the worst service.

Frnds,

i am solomon prabhu..i wanted a broadband connection very urgently and i called up airtel and a guy named premnath([protected]) came down and took a RS 500 and told me that it is non refundable and you will get a connection in 24 hours as an priority case this happened on 23rd may but till today it is zero from airtel side and everyday i call up customer care i lodge a complint to the people but nothing has happened and it is full of false complint and people there in customer name like bonis, surya, vasnth, padma all say tomorrow tomorrow but i think aitel is never waking up still sleeping because tomorrow never comes up for them...and what happened to the commitmnet given bu the executive? what happened to the commitmnet given by the customer care executives ? is airtel working or still giving false promises ?...and if this is going to contnue people have a very good name for airtel but now if all executives from airtel gona do this then people are gona think 10 times to take up airtel..i hope airtel shd wake up and remove these guys for giving false commitments to do their daily sales.airtel do something or refund my money back at the earliest.

Dear sir,

Sir i have applied for internet connection provided by airtel .I have completed application form

and given them all necessary documents alongwith activation charge but they are not connecting internet.

They are claiming that previous connection is not disconnected in that address. What is my fault in that case?

I am a student and I need your help.

I have called at the number(+[protected]) provided by your employee then response was that it is my home
number.

please do whatever necessary.

my address is
52 indramani nagar
Gwalior(mp)

contact no-[protected]

We had applied for broadband connection but nobody respond from 10 days, i want to dis connect my phone. [protected].

BSNL is probably the worst telecom company in the world!...very poor services...ridiculously slow broadband and even worse is their "customer service "...it is more like customer harassment! !..the prices are too high for the service provided! ...moreover the service is so unreliable...like you don't know as to how long you will get an uninterrupted internet connection!..One sound advice: please NEVER EVER subscribe to BSNL!...There are a number of other options available these days!...In Pondicherry, Cherrinet provides excellent broadband ...at speeds 50 times that of BSNL even at their basic package! BSNL guys should be ashamed!

this has been one f the most pathetic internet connections i have ever recd in my travel around the world. the connection cuts off as soon as u enter a web address in the address bar.
had been to the BSNL office in Punalur and surprisingly one of the ladies mentioned that there wasnt anyone in the office to do any sort of work... they are either loitering around somewhere on BSNL expenses or out on an extended break...
India Rocks as they say... and this is one way it rocks...

I am having BSNL broadband connection since last 2 years. For the past 7 days, the broadband is not working and everytime my wife calls the office, she gets response "It will be done today" and that day never comes. We are now totally frustated with the service.

The tariff offered by BSNL is too crappy to be believed. The unlimited plan which offers unlimited 'download speed" @ 32 KBps for Rs. 900 is too stupid to be true. Even Pakistan gets a better service than we get here.
Take a look at this-
http://www.dsl.net.pk/HomePackage.php

Convert the rates in Pakistani Currency into Indian currency and then we get the difference.

This complaint was filed just to compare services provided in 2 countries and not to engage any feuds.

Respected sir/madam

I am using BSNL broadband connection. Past one month broadband is not working well in our home. so we are unable to use broadband regularly. I already give complaints to the local exchanges, but there is no response from your local exchanges. Please give attention to this complaints as soon as possible.

My Telephone No: [protected]
Regards
Jayaganesh
[protected]

I am writing from chennai.our no is [protected].Our internet broadband is not working for the last 1 month.Inspite of repeated complaints there is total irresponsibility on the service engineer's part.They have hardly looked into it.I tried complaining to 1504 -complaint no for broadband they disconnected the phone without giving our complaint number.I want an explanation to this.Is this the service Bsnl customer care offers to its customer.Kindly guide me in dealing with this matter

With Regards,
Sridevi

When finally BSNL Broadband arrived after a year had lapsed from the time of registering we were happy. But it was shortlived. It worked only for a day!. Repeated complaints have fallen on deaf ears. Now it is almost 6 months and yet no one bothers to set matters right. We pay Rs 250 a month to BSNL for their virtual service! What's more shameful is that the e-mail addresses and phone numbers provided in their website are outdated. E-mails keep bouncing back and phone calls land up at residences where one is greeted with rudeness. BSNL may kindly change their tag line to "Disconnecting India"!

Hi,
I am using BSNL broadband service at my home and I mostly have to face the internet disconnectivity problem. When I search for any site, “The page can not be displayed” message is shown & that’s why I am unable to open any page/site. I have faced this problem last 15 days too. And when I call for complaining about this to Mall Road BSNL office (Kanpur) then they always tells me to change the DNS server. So I only want this that if they change the DNS Server then please do inform us about it so that we wouldn’t face this problem again.
My Email id is, missritika2006@gmail.com.
Please inform me when the DNS Server has been changed so that I can use the BSNL internet service properly.
Thank you

I am following up with BSNL Ranikuthi, Kolkata to repair my faulty broadband line for months without any output. Every time I log a complain, I get a message/call from BSNL that the problem is fixed, but nothing happens. I'd visited BSNL Ranikuthi & Jadavpur offices several times and requested a permanent solution. I was also promised that the connection wires will be changed, which is pending for months.

Can something be done with this kind of poor service from BSNL ? My problem ticket number is X-8160.

Have taken broadband internet connection of BSNL, at Ahmedabad (Gujarat -India) since Aug 2017. But since its installation, I couldn't find proper service, i.e. connectivity. I am trying to access my business work from my home. I can't get connected & I can't prepare for my business assignments. I have taken unlimited Internet services of Rs 1350/- per month. I can't bare the cost if i don't get proper service. No one is responding on the phone.

Kindly take up the matter with BSNL authorities and oblige.

Dear sir

My prepaid mobile number is [protected] I want the call history from 01.09.2011 to 16.09.2011 please any one help me.

Dear Sir,

How can i get call history from my BSNL prepaid mobile.
My number is [protected] from 17.12.2009 to 15.07.2010 please any one help me.I have lost my mobile set so i could not retrive my calls and nubers.

Thanks

Sasi R.S

Dear sir,

My bsnl land line not workikg for the last 10 days. I made the complaint to the respective

office meny times. Pls do the neddfull as i need the land line very urgently.

My bsnl land line no: [protected].

Thanking you

Yours faithfully
R joseph

BSNL land line at Ramgarh (Jaisalmer) Telephone No [protected] down for the last 20 days and no effective action on complaint booked ad exchange office at Ramgarh Jaisalmer. Personal visits also have not resulted in remedial action

How to creat user id and password for dataone e-mail/sancharnet e-mail services. It seems to be necessary to view monthly usage and to change broadband password. Pl reply at bipinpandeybaba@yahoo.com

thanks
bipin(277715)

SUB: REFUND OF SECURITY DEPOSIT

REFERENCE: TELEPHONE NUMBER :[protected]

Sir,

1. This is to inform that my land line phone number [protected] has been surrendered w.e.f 28th Jul 09. As per Annx “A” to this letter all the accessories and other required documents have been surrendered by me in your BSNL office.

2. As per Bill No skt GG00339 DATED 04 Sep 2001 security deposit Rs. 2000/- was paid by me for taking new connection. Since my line has been disconnected and not in the directory I now request you to kindly pass needed order to refund my security deposit as early as possible. I am available in Phone number -[protected].

3. An suitable action in getting the SD reimburse will be greatly solicited.

Thanking you,

Yours sincerely,

Jayanta Roy