biBERK, A Berkshire Hathaway Company review: Insurance

Aug 31 2023 we received an email from Biberk insurance with good news about your insurance policy rate will be change from $510.00 to $1250.00. After this message I call the company via phone listed on email to try to obtain information about why our rate get a sudden change. As usually I stay on hold for almost 30 minutes. After I get to customer support I got a message this is new policy rate with no further information. I ask to get in touch with the manager or supervisor representative let me know they will call you back when they get time. Moving forward get better I have called from company support from another representative on my question are manager he let me know that he is insurance agent. I let him know that I requested to get call back from the manager and he said they are not available. On my question why he call me back I got information from the previous representative which was unlicensed agent and he is official license representative. Move forward get better on my concern why my insurance was increase for $750.00 per months he let me know this is because our underwriter team make this design. I ask to get copy for this report he let me know this is for company internal team use only. My next question was how can I get in touch with the manager and discuss my concerns he let me know the manager is not available and no one can help you to change rate. I ask him why rate was change $510.00 to $1250.00 per month is any specific reason for this big changes and he start provide me with this information:

1) You limousine company. Answer we was before when you buy policy.

2) You work with uber and lyft. Answer same as before when we signup with you.

3) This is require by state of California to increase our rates to all limousine companies and charge more. Question can I have copy of this information? No you have to get in touch with state and ask them all you question.

I have simple question to Biberk insurance why I have to spend half day on the phone with official company representative who can't answer any questions. All information related to my policy confidential for internal team use only. What type of professional business you advertise. For more information I never ever received any respond to my email.