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I ordered a bag that was scheduled to be delivered March 18. At no time was I told there would be a signature required for delivery. When I checked my email on the morning of the 18th, the post office had sent me notification that no one was available to sign for the delivery. I contacted blue fly to tell them that if a signature is required for delivery this is useless to me as I work and won’t be home to accept it. I work during all the post offices business hours. The post office won’t allow me to send someone else to pick up. As a result I advised them the item will be sent back to them. Rather than attempt to rectify anything at all or change the delivery instructions on the package, the reply was seemingly from a child who told me how I hurt their feelings with my very professional and polite email. At no time was there a personal attack or profanity. I simply stated that due to their failure, this item is worthless to me and will not be delivered if they don’t change the delivery instructions. That’s it. And what I got in my email was whining and childish behavior. Appalling.
Claimed loss: $278
Desired outcome: Refund and apology
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I’ve been told by the post office supervisor that this package requires a signature. There are large parcel lockers available as well as a secure location at my home to deliver it. They have confirmed a signature is required which - again - my complaint is that there was no disclosure by Bluefly that a signature would be required for delivery. If this had been disclosed I would not have made the purchase. As you can see from the response they haven’t even read my original complaint and seem dedicated to not addressing it and blaming others rather than take accountability for their failure to communicate to their customers. If they told the post office a signature is required but don’t know it then they should invest in more organized business practices. USPS is not out randomly asking for signatures on packages unless the sender requires it. It’s a paid service, they aren’t giving it out for free at random. So clearly, either whoever shipped this made a mistake or the company failed to communicate this at the time of purchase. At this point customer service has emailed me so many times and such irrational and irrelevant emails that I’ve had to explicitly tell them not to contact me again as they have risen to the level of harassment. Their replies are in no way related to my complaint, they clearly did not even read the original issue and they continue to harass me after I’ve explicitly advised them not to message me again. I will file a police report if they contact me again and hire legal counsel to handle the complaint if I incur a financial loss of any kind. This company has no integrity, the most appalling “customer service” I’ve ever witnessed and talking to them is akin to talking to my son when he was about 12 years old. No one listens, and everyone has a childish response that points fingers at everyone else instead of owning up to their part in the problem.
