Bluegreen Vacations
Reviews and Complaints

Recently purchased ownership with BlueGreen Vacations. First time to use it was a nightmare. We DID NOT receive the type of room that we were promised! I had no choice but to rent another hotel space for my family, costing me a large amount of money. It took me 3 weeks to get someone to talk to me on the phone. BlueGreen has made no effort to make things right. They breached our contract, but refuse to refund my money or reimburse me for my the out of pocket expenses I incurred due to their mistake. They are slick salesmen who make things sound really good, but their product and their customer service after the sale is lacking. They don't care about their customers, only care about making money off of innocent, hard working people.

We were told to park in the lot behind the resort after our vehicle would not fit in the parking garage. The vehicle was broke into and was booted. We have paid almost $400. For parking and had to file an insurance claim. No response from blue-green and their emotes giving miss information.

I spoke to the resort manager and she was going to file an incident report with risk management. This was 2 weeks ago and still no response.

Dissatisfaction. I would like my time share bought back.

we "ve stayed @ this place several times in branson Missouri. we stayed this week our condo was so dirty . the floors your socks was black & they were sticky hadn"t been scrub. I don"t recommend this place @ all!

Tried to extend my Sampler Vacation Points but was denied even during this COVID epidemic .

That's just wrong !

My husband and I bought a timeshare through Bluegreen in Orlando Florida the resort was called fountains condominium on 08/15/2020 for 8000 thousand points a year if not a year. With Jose Cruz a specialist agent, we also have RCI bonus weeks that I have not been able to use every time I call they tell me that you have no availability! We were definitely fooled. We pay super high interest to a mortgage company owned by Bluegreen, Conflict of Interest. No lawyer was present at the closing of the loan. They did not give me the contract so I could take it and analyze it. They recorded me when the agent read some parts of the contract to me, but I told them that I also wanted to record and they did not allow it. They told me about the maintenance fee that they charged me a month before my anniversary and it was not like that, they charged me six months before claiming that according to them I had to pay when signing the contract, which they never told me. I don't know how much longer we can hold out. I don't have to continue paying the monthly payment. I need to get out of this contract as soon as possible. I tried to sell our timeshare back to bluegreen, they refused, He referred us to a real estate company (Pinnacle Vacations) owned by Bluegreen ... But I have to pay a monthly membership until they sell the timeshare and still sign another contract that does not I understand nothing. And I do not want to fall into the same thing I just want to get out of this contract I hope you can do something about it please I need your help. Thank you.

My wife and I bought a timeshare through Bluegreen in orlando Florida on 08/15/2020 for 8000 thousand points biennial, With jose Cruz a specialist agent, we also have RCI bonus weeks that I have not been able to use every time I call They tell me you have no availability! We were definitely fooled. We pay super high interest to a mortgage company owned by Bluegreen, Conflict of Interest. No lawyer was present at the closing of the loan. They did not give me the contract so I could take it and analyze it. They recorded me when the agent read some parts of the contract to me, but I told them that I also wanted to record and they did not allow it. They told me about the maintenance fee that they charged me a month before my anniversary and it was not like that, they charged me six months before claiming that according to them I had to pay when signing the contract, which they never told me. I don't know how much longer we can hold out. I don't have to continue paying the monthly payment. I need to get out of this contract as soon as possible. I tried to sell our timeshare back to bluegreen, they refused, He referred us to a real estate company (Pinnacle Vacations) owned by Bluegreen ... But I have to pay a monthly membership until they sell the timeshare and still sign another contract that does not I understand nothing. And I do not want to fall into the same thing I just want to get out of this contract I hope you can do something about it please I need your help. Thank you.

My husband and I bought a timeshare through Bluegreen in orlando Florida on 08/15/2020 for 8000 thousand points biennial, With jose Cruz a specialist agent, we also have RCI bonus weeks that I have not been able to use every time I call They tell me you have no availability! We were definitely fooled. We pay super high interest to a mortgage company owned by Bluegreen, Conflict of Interest. No lawyer was present at the closing of the loan. They did not give me the contract so I could take it and analyze it. They recorded me when the agent read some parts of the contract to me, but I told them that I also wanted to record and they did not allow it. They told me about the maintenance fee that they charged me a month before my anniversary and it was not like that, they charged me six months before claiming that according to them I had to pay when signing the contract, which they never told me. I don't know how much longer we can hold out. I don't have to continue paying the monthly payment. I need to get out of this contract as soon as possible. I tried to sell our timeshare back to bluegreen, they refused, He referred us to a real estate company (Pinnacle Vacations) owned by Bluegreen ... But I have to pay a monthly membership until they sell the timeshare and still sign another contract that does not I understand nothing. And I do not want to fall into the same thing I just want to get out of this contract I hope you can do something about it please I need your help. Thank you.

I've been an owner of Bluegreen since 2015. Then I bought more points in January 2019. I was not shown the maintenance fees accurately disclosure. I was contacted by a third party timeshare lawyers pretending to be Bluegreen invited me to a meeting about explaining the new benefits. Spent 5 hrs listening to what Bluegreen did not disclosures at the time of sale. If I had that information I would not have bought more points. Then they offer to dissolved the contract for $10, 450. I had like 10 mins to make the decision. I didn't take it because I did not have enough information to make this kind of decision.

I got a call from someone claiming that the trip that I did not take that I now owe more money. When I went through the trip with my wife we went to the dog and pony show and said no at that time but they wanted us to try it again and we were told that we could buy a trip for 900 and change. We decided to try it and were not able to make the trip due to my wife changing jobs and not having the time to take this trip. We did not take this. Now I get a call telling me that we are now going to owe money.

It's such a shame that our country is going through a crisis right now and Bluegreen Vacations won't give people their money back after canceling my reservation due to the coronavirus. The news was right. They're bailing out the big companies and the companies is screwing us. I wouldn't recommend them to anyone. Y'all gonna cancel my reservation months ahead and not refund me. What kind of world are we living in that you can be ripped off this way.

My wife and I attended a free three day weekend at one of the clubs, in early 2019. For this we had to sit through a presentation for the purchase of a timeshare. After we sat through the time share, we then spoke to several people providing us with a deal.

One of the first things I was told and now learn was false, was i could deduct the mortgage interest on my Taxes. WRONG this tax deduction i learned later was removed in 2018.

Second was being a part of blue green, allowed me to stay in their Sister hotels for no more than $69. a night, regardless of price. I thought this would be great as my wife at the time traveled alot. This to was WRONG. We would receive a discount, which was never anymore than 10 dollars a night.

We were also told we could Resale the deed back. AGAIN wrong, my wife was laid off from work so we began to research on how to sale it back and was told there is no resale in Blue green.

We were told out maintenance fees would be Minimal and quoted one price. And learned that to Was WRONG.

We purchased in May 2019, we have never used it, nor have we ever been to the orientation meeting.

We signed up with BlueGreen at a sales presentation some years ago. They represented that we could stay at a property in Manhattan, but it was never available, same thing with Wisconsin Delles. Every time we visited one of their resorts, we were subjected to high-pressure sales pitch. Last March, 2018, we said we wanted to sell our interests, which they represented there was a market for. However, they said we would be more likely to find a buyer if we upgraded to silver, so we paid an additional $7000. I also paid another sum to be part of a special Labor Day sales promotion. Nothing came of that. Last week, I was contacted by an "exit specialist" who said our ownership had no market value and could not be sold. She offered to help us "exit" for an additional $4500 and referral to a lawyer, but she never called back. I asked if we could just stop paying maintenance fees, and she said than BlueGreen would hurt our credit rating.
Marilyn and Jerry Mitchell, Detroit, MI

Bluegreen was the worst company I ever dealt with. They told Us numerous lies just to get us to sign the contract. We ended up owing 45, 000 before we knew what hit us.
So I went on all the Bluegreen forums and asked what to do. Numerous people referred me to a firm that had a lawyer that helps people get out of fraudulent contracts.
So 8 months later we are now free and clear of our contract and debt. I hope this class action works.

I bought a two-night vacation on 9/19/19 but cancelled shortly after. They did not follow through with a refund like they said they would, it is already 10/27/19. I expect my money back into my debit Visa card. My name is Carolyn Pierce. Adress : 7668 State Route 97 Mansfield, OH 44903. E-mail : [protected]@gmail.com. Phone: [protected]. Please respond as soon as possible regarding this important matter. I have bills to pay and am highly upset that this has taken place.

They use anything they can to sell sell sell, we were told as far as maintence fees if we didn't add points to our ownership then the maintence fees would remain the same through out the length of our ownership, it has continuously increased and our points are still the same we started out paying 350 and now it's at 843: we were also told as long as we had the points available we could get in and stay anywhere they had a resort that too was a lie, they have over sold and we have never even got reservations at 90% of their places, also told they would buy back any unused points, lied, tried to sell they prevented that, by saying that we had to sell at market value and that would be determined by them . Maintence fees are suppose to go for upkeep the units are getting as little done to them as possible they aren't clean, there's tore up nasty furniture, lumpy mattresses, but yet the fees continue to go up, , I'm so fed up I'm refusing to pay another dime to them

I made reservations months ago for a vacation in Wisconsin Dells. I booked it through RCI because I had a week banked there that I needed to use. I had gone to Bluegreen's website to look at the resort accommodations and thought it looked like a very nice resort. I reserved a 2 bedroom cottage. Unfortunately there were no pictures of the cottages on the website. After we checked in on September 22, 2019, we located our unit, which you have to drive thru a campground to get to. The unit (612) was the nastiest, mustiest, worn-down unit we have ever been to. I called the front desk and told them we are extremely allergic to mold and could not stay there. I was told there were no other units available and they would send someone to spray freshener in the unit. We waited 20 minutes and then decided that freshener was not going to fix the moldy smell. We went back to reservation center and told them we could not stay there because of the mold. Immediately they found us another cottage (600) and guaranteed it would not be moldy. There was no mold that we could smell but the unit was the same run down unit as the first one. We decided to try to make the best of the situation - until we went to bed. Both beds were so worn out that you rolled to the middle because there wasn't any support left in the mattresses. After 4 of us got up with backaches and extremely tired from not sleeping, we felt we had no option but to leave. When we checked out (after only one night) the man at the front desk asked if there was a problem. When we told him, his comment was "yes, we have been getting a lot of complaints from those cottages". He asked if we wanted to speak to a manager but at that time we felt so worn out and upset that we should just leave. I am not really sure what a manager could have done since they had no other units available. We have been Bluegreen owners since 2001 and have never been put in a unit that looked and felt like you were in a slum area. The rest of the resort looked just like the pictures on the website and had I seen pictures of the cottages I would have never stayed there. I would like a refund of the money I spent with RCI to get this reservation and returned the points that I had booked with RCI to make the reservation. I would also like to see pictures of the actual cottages put on the website so no one else is misled.

Called to reserve before expiration date. Paid $130 for 2 night stay, selected Smokey Mountains, TN. There is a $200 cancellation fee if we can't make it, my husband is a lineman and could be called out. Won't allow reschedule or refund our money, want $25 to extend for 2 months. Wicked scam. Shame on Bass Pro Shop for allowing them to set up in stores.
Has anyone actually successfully received a refund?

In February of 2019, my wife and I (senior citizens) attended the Bluegreen presentation at the facility in Tennessee. We were detained there 4 or 5 hours. After seeing the cost of ownership, we said no, this was not for us. Three different people rotated showing us one offer after another. We said no multiple times, tried to leave to go eat lunch but it was always one more thing. They beat us down mentally and emotionally for over 3 hours. To us it was harassment to no end until we relented. We were never allowed to make a phone call to ask our kids and never allowed to take time to read and ask questions as finance man said he needed us to sign because we had been there long enough. None of the details of the contract were fully explained. We did not know there was a cancellation period as it was never mentioned. My health is failing now, so most likely we are going to move in with our daughter and file for bankruptcy. That may impact our credit, but my retirement is protected by federal law and may not have a choice. I feel that this company is unethical, or at least the Tennessee office is. I believe there is a class action suit against Bluegreen in Tennessee that was amended at the end of August 2019. The law firm associated with it is Abrams, I think, if anyone wants to check.