Bob's Discount Furniture
Reviews and Complaints

In May of 2011, we purchased a queen sleeper sofa and at the same time, purchased the Goof Proof plan. We were given an informational sheet that has an overview of the warranty, which briefly described what would be covered in case of damage.

About two weeks ago, we noticed that the mesh part of the sleeper frame was separating from the springs which hold it to metal part of the frame. This mesh fabric is the part of the frame that supports the sleeper's mattress. I called Bob's Furniture at that time and scheduled a time for a technician to come assess the damage.

The technician arrived, took pictures of the damage, and called in a claim for the damage. At that time, I was put on the phone and transferred to Guardian Protection Products. After being on hold for an unreasonable amount of time, I was told that the Goof Proof plan does not cover our type of damage, even though the warranty overview clearly states that "Breakage of frames, springs, sleeper, reclining heating & vibrating mechanisms" is part of the protection plan.

I then called a Bob's Furniture representative, who was surprised that the claim was denied, and transferred me once again to Guardian. For a second time, I was on hold for quite a while and finally spoke to a woman who claimed that they have literature which states that the this type of damage is not covered. When purchasing the Goof Proof plan, we never received this "fine print". I asked to speak to a manager, and she informed me that they do not transfer calls to management. I requested to receive a refund for the Goof Proof plan, at which time she stated that I must speak to a Bob's Furniture representative.

Once again, I called Bob's Furniture and this time notified the representative that I would like a refund for the Goof Proof plan, as it is misleading. Instead of taking care of the problem, she once again transferred me to Guardian at which time I hung up the phone.

To make a long story short, I've now been dealing with this issue for four hours and am very displeased by the Goof Proof plan as well as the lack of communication between Bob's Furniture and Guardian. I'm not asking for a new couch...just a repair of the couch that we have as we rely on this piece of furniture when we have visitors in our home.

DO NOT buy from Bob's and if you do, don't expect quality and don't waste your money on their shady waranty!

i have constantly encountered problems with this company delivering damaged furniture. the first item i ordered was a bed from their E-Pit, and it took them 4 delivery attempts to deliver the bed in the appropriate new condition. The first time they delievered it the headboard was scuffed and scratched, the 2nd time the footboard. the third time it was again the footboard that had the finish off in several places, finally 5 weeks later they were able to deliver me a bed in good condition, and i say good even though there was still some finish off on the inside of the footboard but i just let it go. And bobs didint even bother to refund me the delivery fee, as if i paid to get it delivered 5 weeks later.

then comes the tax free weekend and i decide to give them one more shot, because their furniture is on the unexpensive end. So i order the quantum II for 2, 500 and two pieces from the sterling bedroom set, a dresser and mirror and a chest. This was the most expensive sectional in their store and one of the most expensive bedroom sets. i made the transaction in the Boobs Stoughton store and David, the manager of the store assured me that i will never go through what i went with the bed again. So the delivery was scheduled for the 18th of august and they guys arrive and bring the dresser up and there;s a quarter size spot of unfinished wood spot and several scratches on the top of the dresser, and the sectional had a 2 in by 2 in scuffed leather on the top corner of the wedge and scuffed leather on the bottoms of two recliners. I asked them to take it back obviously.

Comes the 2nd attempt at delivery on august 21st, and the guys deliver the furniture again. This time the damage to the items wasa even worse. The console divider with the cup holders, had multiple scratches on the silver of the cupholders, it had what apperes to be some type of either silver nail polish or silver permanent marker on the chaise and on the back of the wedge there was an actual dime sizewd hole at the very bottom. The chest that they unpacked, had the bottom drawer slightly crooked and it would not close completely. the dresser also had markings on the top edge as if someone with a sharp belt buckle kept leaning against it over a prolonged period of time while looking in the mirror. Some people would know what i am talking aboput, the markings that are made by such items right on the edge. the items hardly seemed new.

I had to send the items back again, and i was very upset. I felt like this was personally happenening to me. I couldnt imagine that such things were happening to people all over. The movers when they were leaving informed me that someone from customer service would contact me regarding rescheduling delivery, but noone did. i waited until 7 pm, and then i received a call from bobs furniture but instead of asking me for when i would like to reschedule i was asked how satisfied was i with the delivery that was made to me, as if the furniture was in my house.

This upset me very much because i spend a great amount of money and i wouldnt get another chance at tax free until next year s i call the store and ask to speak to David the manager from the stoughton store who originally guaranteed me that everything would be great and after i tell him my story he has the audacity to suggest that 'well it sounds to me like we might not be able to satisfy you, but we can always refund you your money". That is what the manager has the nerve to say to me. As if asking for furniture to be delivered without damage when i pay for furniture in new condition is me acting hard to satisfy. i would think that would me asking for what i paid for and what i deserve. And then David says that he can not reschedule my delivery until the 28th august, and That "your situation does not warrant special delivery accomodation for anytime earlier'. My situation may i remind, is that this would be the 3rd delivery attempt and i should have had my furniture on the 18th august. Then i tell david that i have pictures of the type of damaged furniture they try to pass as new on their clients, as i like to document everything and i would be contacting the Better Business Bureau, and all of a sudden he says a delivery spot opens up on the 25th august, on saturday, so that he says i would have to worry about taking time off work. How considerate i say it is of david to hold out on the delivery date until threatened with a report on their store to Better Business Bureau. And ofcourse noone offered to refund me for delivery, over $200 paid for sitting on the floor in my living room to watch tv for 2 weeks.

I am very dissapointed and upset with this store, i wish i enver gave them a 2nd chance, and i regret ever putting in a 2nd order with them. i guessd you really do get what you pay for. i just want to get my furniture, get it over with and i will certainly never ever order anything with this company again.

I have had the worst experience with purchasing a dining room set from Bobs Furniture store in West Springfield, Ma. My husband and I were excited to purchase a new dining room set so it was between Raymour and Flannigan or Bobs. We choose Bobs because it was exactly the color we were looking for and it was a 7 piece set. So we went on a Saturday afternoon and sat down with the sales rep, which was not too friendly. Then she proceeded to go over the delivery process, which is unbelievable, for some reason they seem to think that people don’t have 9-5pm jobs and just have time to sit and wait for a delivery truck. I did explain to the rep that we both work and we would need to know when to leave work to sit home and wait because the only person that would be home is my elderly mother and I would not feel comfortable with having the drivers there alone with her. She then said to me "well, they have on a full uniform on and there is a big Bob’s sign on the truck with his face on it, so she should be fine." I then said to her, I don’t think you clearly understand what I am trying to tell you. I just don’t feel comfortable with that. So she proceeded to go find another sales rep, his name was Luis and we explained our situation and he said that they would give a three hour window and we could also give a one hour call ahead as well. My husband and I were ok with that and so we then purchased our dining room set. Luis said the delivery date would be that next Wednesday and we would get a call on Monday to find out the window times. So Monday came and went without a call. I then checked the Delivery Tracker on Monday night and it said they would be there Wednesday morning between 9:36am-12:36pm. I received a phone call at work about 8:30am stating they would be there in 5mins. So I said to the driver, I was told I would receive a one hour call ahead, not 5mins. He said well we had a cancellation so were on our way. I said ok fine, I will let my mother know you’re on your way. My son did not have to be at work until 11:30am so I was ok that someone was there with my mother. The delivery truck came and my mother was a little confused because the drivers pulled up in a white truck, without Bobs face on the front, and the drivers had on a wrinkled Bob’s tee-shirt and looked like they just rolled out of bed, very unprofessional. When they began to set up the table and chairs one of the chair legs was completely broke in half. My mother then over heard one of the drivers say to the other driver I can go see if there is glue in the truck. My mother yelled at them and said you will NOT glue my daughters chair back together when no one has even used it yet. Then they tried to put the table together with the leaf and the table was broken and the leaf would not fit. By this time my mother called me at work and said I really think you should come home your table is not correct. Needless to say, I had to leave my job and run home to see what was going on. When I arrived I asked the driver who was he because he looked like a person living on the streets, clothes wrinkled, hair not combed a mess. Just think, the woman sales rep wanted my mother to be alone with what I saw...absolutely not! Thank God my son was home. After speaking to Samuel he told me a technician could come out to fix the damaged chair and table. I called customer service and told them I do NOT want a technician to come out when I purchased this set brand new, not from the Good Will and it has to be fixed! I want a new table and a brand new chair. They said ok, we can’t get anyone to come out until Saturday. I said that’s fine but it better be before 11am because we are going out of town that day. Susan, the customer service rep said she would put it in the notes to please have it delivered before that time. After the conversation with customer service rep Samuel, the driver, asked Susan should he leave the table and chair or leave it for the next drivers to pick up she said to leave the table and take the broken chair. So he did exactly that. My husband and I waited to receive a phone call on Thursday to see what time they would be out to deliver the new furniture for Saturday and of course we received a call on Friday evening stating they would be there between 8:30am-11:30am. I received a phone call at 7:30am stating they were outside my home. I got up and went to the front door, no Bob’s truck. I waited a few minutes more and then call the cell phone number that they called me from and said where are you, i'm standing outside my home. Santos, the driver, then said were in your home now. At this point i am furious! I yelled through the phone what street are you on because it is not mine. Needless to say they were down the street at an apartment building giving my new dining room table set away. They then said "OOOhh...Ok...Ok!" were on our way. They finally pulled around the corner with an orange Penske truck which this is the second time they showed up without the Bobs face across the front like the sales person had told me. And of course, they were NOT in uniforms. Santos had on jean shorts and a white tank top on, no Bob’s shirt at all. The other driver complained the whole time about how he was ready to go and that they needed to hurry up. Once they put the table together, I noticed nicks in the table and they brought a wobbly chair that was clearly unstable to sit in. He then asked for the broken chair that the other driver had already taken back on the last visit. We told him Susan from customer service told them to take it. So my husband called customer service and the gentlemen told my husband that they would not give us a new chair until we provided the broken one. My husband was furious he called ANOTHER customer service rep AGAIN and spoke to a woman name Christine who listen to the situation and said ok we will send out a new table again and a brand new chair. So that following Tuesday morning around 6:10am I had 3 missed calls. I called the number back when I woke up at 7am and it was the drivers. He said we already came to your house. I said well the Delivery Tracker said 7:40am not 6am! He said ok, we will be back in 30mins. 30 mins turned into 10mins later. They pulled with a yellow truck, no Bob’s logo and brought everything inside. The only thing I can say is these last drivers Brian and Elijah, even though Elijah had on a I Hate Yankees tee-shirt, they knew how to put the table together and make sure all the chairs were not wobbly. All I can say is thank you to these two drivers because the last four were just awful. Therefore, I would not recommend ANYONE to Bobs, ever. They have the worst customer service reps and drivers that I have ever had to deal with in my life. Nothing was heart felt, no concern, no emotion no nothing. Especially when they accused my husband and I of stealing a broke chair that we could not do anything with and did not offer any compensation to the entire situation, especially with me missing work two out of the three days of delivery. Next time I want to buy quality furniture and have excellent customer service I will make sure I will stick to what I know...Raymour and Flanigan.

Bought a Bob-O-Pedic Mattress less than 2 years ago for about $1400 as they say it is better than tempur-pedic at half the price. The mattress is ok, the cover on the mattress that has Bob-O-Pedic all over it shifts, that is the problem. Sheets do not stay on it, every morning sheets are crumpled under my body and the wife has to remake the bed from top to bottom on a daily basis. Numerous calls to Bob's customer service have been made, servicemen have been to my house 3 or 4 times, they call, customer service says it isn't Bob's problem. We have tried to change the mattress, even offering to pay for the swap to no avail. Customer service has told me to stand the mattress against a wall and pull the covering down and put it back on the bed, nice idea if i was 20 something again, but being two senior citizens I find it ludicris to even ask me to do that. Have looked around online and found over 1250 complaints with the BBB, numerous complaints here and many more at other websites. To me the mattress is a dead issue, I will not get any satisfaction from Bob's. My only recourse is to let people know that I think Bob's Furniture is a waste of time and money and tell everyone I know not to buy from them. Maybe if all those who have complaints banded together we could hurt them in their pocket. Me alone is just a meaningless blurb on the internet to Bob's and they can say so we lost a customer that spent $5, 000 over a 5 year period here, no big deal, there are thousands of other suckers who will never read this that will come to our stores.

If anyone know of a Bob's Boycott, let me know, I want to join. For now I can only send out a few hundred emails to friends and family and ask them to do the same. Now it's not the money, it's the principal. They Got me once, Now I want to get even.

After my purchase of a complete bedroom set and the purchase of their "goof proof" protection I was completely shafted. A foot off of my highboy broke when I moved it to clean. I called in the incident to bob's and they told me I had to call the goof proof company. The company made me take pictures of the furniture fill out a couple of forms then informed me it would take 10 days to process before they could fix my furniture. I called the company and told them that I was leaving town for three weeks and wouldn't be here when they called to set up a service call. I was told that wouldn't be a problem to contact them when I returned. I just contacted them and they said the would not fix my furniture because the allotted time for service had passed. I REFUSE and strongly encourage all to REFUSE to do business with BOB'S FURNITURE. He advertises complete customer satisfaction but it is a bunch of BULL. I am left with a broken piece of furniture and I am out the money I paid for his "Goof Proof Protection Plan". FALSE ADVERTISEMENT AND SALES PITCHES

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I call this my Bobs disount Furniturwe nightmare. i had ordered a bedroom set from Bobs Discount Furnitue store in Farmingdale LI, NY back in January 2012. After i placed my order i was told that there woud be about a 10 to 14 week wait before i would receive my furniture because it was on back order. I was a little disturbed by this but was willing to wait as i really had liked the bedroom set. Finally they deliver my furniture during the month of March 2012. The delivery person showed up to my address with the furniture but Bobs customer service forgot to call me and let me know they were coming. So when the delivery was made i was at work which is about 25 miles from my home. The delivery person called me to notify me he was there and was apologetic and he also informed me that my order was also incomplete. It was missing a headboard and 1 whole dresser. Needless to say now i am more upset with Bobs Discount Furniture. We (my better half and i) looked for furniture at other locations but could not find the same type of furniture for a similar price, so she convinces me to re order the furniture. Now this must be a popular item for Bobs because once again i have to wait ten weeks before it can be delivered. The furniture was scheduled to be delivered on a sataurday between the hours of 1 and 2pm. i had business early that day but would be back before they arrived so i set out to take care of what i had to take care of at 8 am. I receive a call at about 11:30am and its the delivery person for Bobs telling me he is at my address and waiting. I stop what i am doing and run back home. The furniture is out of the truck and half of it is already in front of my apartment door. I let the delivery people in to the apartment to set up my furniture. Now being they arrived so early i did not have a chance to move everything or secure al of my valuables. I was so excited to recieve the furniture after a 5 month wait. They finished setting up the furniture and one of the workers called to me to sign a receipt. He seemed to be in quite a hurry so i reached into my pocket to give hime a tip. He ignored me and walked right out the door. I found that odd but put it off. maybe they had a lot more work to do. I left my apartment to go finish what i had already started and returned home in the early evening. We my better half and i were going to a function that evening so i got dressed and went to go get my jewelery and watch to put on. I looked at where i had left them and they were gone. I put two and two together and realized that i had been ripped off by Bobs delivery workers. I reported this to the police and contacted Bobs to let them know of my displeasure over the situation and to have them come and take their furniture back. The custoner service rep for Bobs was very apologetic and refered me t there loss prevention department. I spoke with a Mr. Klein at loss prevention who said that he would investigate the matter and get back to me. I have yet to get anytype of response from Bobs to this date and have also contacted the credit divison for Bobs (Well fargo Bank) which is another nightmare. All in all i have been robbed of a gold braclet and watch whcih are appraised at $1400 and $5000 respectively. Now i have tried to contact Bobs to return the furniture and have disputed the charges for the furniture due to my loss. Bobs Discount furniture has taken no responsibility for the lack of character for there delivery people employyees or contarctor i dont know. Wells Fargo has paid Bobs for the furniture so there attitude is to bad for you pay me and i am out almost $10, 000 for furniture that only cost $1500. Would i reccommend any of these companys to anyone in the future. You decide

My wife and I purchased a bedroom set, and living room set from bobs furniture in feb 2011. After just a little over one year the sofa and love seat looks terrible and is so uncomfortable to sit on the cushions sag in back and the seat cushions have excess slack in the material, after bein told by the store when we purchased it it our not happen and if it did we would be covered by there goof Proof protection plan that we purchased for an additional cost. After three visits from good proof and countless calls to bobs corporate they say there is nothing they can do and tell us we need to buy new covers for the furniture.. It's terrible service and awful quality aswell.. We are disgusted about the experience and turn away all of our relatives and friends whenever we hear they are thinking about making a purchase there..

Very poor customer service. After waiting 14 weeks for a special order lving room set, I recieved a phone call that the furniture arrived and a delivery needed to be scheduled. I called Bob's and they proceeded to tell me that it was going to be another 4-5 weeks! During the past 4 weeks, I have made several calls to inquire about the order and each time they stated a sales rep would call back. Guess what, no call! We have been without furniture for several months and it is getting absolutely ridiculous now. All this and we still haven't received our furntiure yet. My assumption is that we will be even unhappier when it does arrive due to the bad taste we have up to this point. I could have special ordered a new vehicle in the amount of time it is taking for a simple couch. (5 months) DO NOT BUY FROM BOBS DISCOUNT FURNITURE!

On 2/27/2010, I purchased a Recliner Sofa and Loveseat from Bob's Discount Furniture on 835 Queen Street in Southington, CT. Within less then two years the stuffing in the fabric come out of the furniture and is all on my carpet flooring. The console popped out of the sofa. I went into the store and spoke to the salesman that sold me the recliner sofa and loveseat. I also spoke to the sales manager who was no help. They suggested that we contact Bob's Customer Service for assistance. I shouldn't have to purchase new furniture within 2 years. I paid $1905.86 for poor quality of furniture. Bob's Discount Furniture should replace my furniture or refund me my money. Your cooperation regarding this matter would be greatly appreciated

Never ever go here! Our couch broke after only 13 months, now the no longer make the same couch and will not replace the set only refund us for the one that is broken. Now we have to reselect a couch that won't even match the love seat! So annoying. The goof proof protection plan is horrible! You get what You pay for, and its horrible quality therefore cheap pricing!

I will never ever ever shop at Bob's again.

My husband and I bought a new bed, box spring, and mattress on March 24th. We were told at that time that the headboard and footboard were out of stock but were coming in within 2 weeks so we would get a call to set up delivery. That was fine..

We got a phone call mid- April saying all of our items were in but were not able to be delivered to where we live until May 5. I didnt understand if everything was in..why couldnt it be delivered. Well thats when they were coming to our area. I was aggravated by that- but accepted it. My husband and I both arranged to get off work May 5th.

The weekend before the delivery we brought our old bed to my mother who was taking it. It was the only time we could bring it to her and figured we would sleep in our guest room for a week.

I get a call Wed May 2nd from Bob's saying pieces of our order are out of stock and not able to be delivered until May 12. Well- we are both working May 12 AND need our bed asap, as we are now sleeping on a full mattress in our guest room!

I called Bob's and the conclusion of this mess was that I was going to get a loaner bed frame for the mattress and box spring...for 50 dollars! Furious that they would charge me for this loaner, I attempted to cancel my entire order. They then said that the loaner would be provided for free. I set up another day to have the rest of the bed delivered- a huge inconvience to have the bed delivered in pieces.

Saturday May 5th comes- they bring our KING bed and box spring with a QUEEN bed frame! This is just getting ridiculous now- I called the store, and the customer service representative recommends we drive to the store (40 min away) and pick up the frame. This was not gonna happen. She insists there is nothing that can be done, until Tuesday when the new loaner can be delivered. We set up delivery for Tuesday morning (today). Shortly after that phone call I had 2 missed calls from Bob's and a voicemail saying my delivery needed to be rescheduled. I called the store back and got a woman on the phone- who told me nothing needed to be rescheduled. I got off the phone and told my husband- I had a funny feeling she was lying...why would they leave me that message then she tells me everything is fine? I felt like she just didnt want to deal with it, probably seeing on her computer everything we had already been through- she lied to let someone else deal with it today.

Well...I was right. She was lying. It is Tuesday and I am sitting here waitining for the loaner frame. I called Bob's and they said our delivery is scheduled for tomorrow- Wednesday...my husband and I are both working tomorrow all day. We never would have arranged that. The customer service woman lied to us so that she didnt have to be the one to tell us our loaner frame wasn't coming...and we would have to continue to sleep on our bed that is on the floor in our room.

I am absolutely appalled by the customer service at Bobs- this is the most horrible experience we have ever had shopping anywhere. We spent a lot of money too, you would think they would care more- this isnt a 50 dollar item I'm waiting on. I feel like after everything we went through, a manager should have gotten in there care and brought us the loaner bed frame when it didnt arrive like it was supposed to.

Furthermore- when I finally cancelled the order and asked for a refund (like I should have a long time ago) the girl asked "do you really want to do that? Its going to take a while for that to be picked up too" seriously? you guys suck.

then I had to call the store and get a refund separately for the items that havent been delivered yet- this is just ###.

I went to Bob's furniture and bought a bedroom set along with a set of mattress and box-spring. They said it will take 3 days. When I called them to place the order they said 5 days. They came with the bedroom set, but "NO" mattress or box-spring, the delivery people, said they didn't have an order for a mattress or a box-spring. My husband called them early in the morning. When he called they told him 6 days, after already waiting 5 days. It took 3 calls to get a call back and an answer. Now our daughter has to sleep on on the sofa, because of they mistake.

Now our daughter has to sleep on the sofa until Tuesday, b. of their mistake

Purchased the most expensive bedroom in the store. Was told it was on back order for three weeks. Scheduled the delivery, got rid of the old furniture to make room for the new. On the delvery day they showed up with missing parts and could not put the bed together and the 2 night stands and a lamp was damaged. They scheduled a new delivery date, showed up with 2 new damaged night stands and no posts for the bed. Still sleeping on the floor and storing other parts for the bed in our bedroom. And then they call and say it will be another 2 MONTHS! I think they may be coming to remove everything and give me a full refund!

If I could give zero stars I would. Their furniture is of inferior quality, the delivery team damaged my hard word floor and door frames. Moreover, one of the items still has not been delivered more than a month after the original delivery date.

In regards, the repairs, bobs dismissed me and just told me to contact the delivery company and although I have tried to return my order, because of damage they will not communicate with me. I have spend hours and many many calls with their inept customer service department..

Like any business, they depend on referrals for a lot of business, I have my own business, and I will make sure that people know the facts about this company.

Danbury, CT Bobs Discount Furniture - Sales Rep misrepresented finance agreement and employees at the desk are "not responsible" for what sales rep says according to Bobs customer service.
Purchased furniture December 2011 with 12-month no interest or payment due financing. First bill received April 2012 with a $25 late fee already on it.
According to Wells Fargo (the bank that financed) there is no such thing anymore as "no interest or payments due" for any amount of time. Totally duped. Believed sales person and desk representatives. Read the fine print.
Paid off entire balance same day as receiving bill to be done with it.

We bought a sofa, love seat and recliner from Bob's Discount Furniture four years ago and we are very disappointed with the quality of the products. Starting from Year three, the 'leather' started peeling off and its all over us and the floor. We have to constantly keep sweeping the debris. We have the Gaurdsman Protection plan and submitted our claim a week ago and we are still waiting to hear from them. The sofas are very comfortable, however, the quality is very poor. We have bought furniture from IKEA that has undergone constant abuse and yet is still strong. Rest assured, we will not be going back to Bob's Discount Furniture and will be not be recommending them to anyone.

Purchased a dresser and picked it up myself. Upon unwrappping I saw a chunk broken off of the back. Called store right away and was told to call first thing the next morning and speak with customer service and they would have someone pick it up and and replace it. I was satisfied with that until I called the next day and they said that wasn't true and I would have to return it myself.Ii replied that I no longer could pick it up and that I was told thay would help me because it was their fault it was broken . After over an hour on the phone I had to pay 60 dollars for delivery because they were not willing to help me. HORRIBLE customer service! HORRIBLE quality! (particle board) I knew I wasn't getting top of the line but this is ridiculous! Will never shop there again!

They pride themselves on customer service, been waiting over 7 weeks for my furniture, they finally have it in stock and now i must wait 2 more weeks for them to deliver the couch, i paid in full for the couch. they just keep telling me, NO we have nothing. no sorry, no, no, no. like WTF... i dont even want the piece of ### anyway... they are rude, and have really no sense of time . it takes 7 weeks for a couch to be delievered /? WOW... DO NOT BUY FROM THEM !