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i have constantly encountered problems with this company delivering damaged furniture. the first item i ordered was a bed from their E-Pit, and it took them 4 delivery attempts to deliver the bed in the appropriate new condition. The first time they delievered it the headboard was scuffed and scratched, the 2nd time the footboard. the third time it was again the footboard that had the finish off in several places, finally 5 weeks later they were able to deliver me a bed in good condition, and i say good even though there was still some finish off on the inside of the footboard but i just let it go. And bobs didint even bother to refund me the delivery fee, as if i paid to get it delivered 5 weeks later.
then comes the tax free weekend and i decide to give them one more shot, because their furniture is on the unexpensive end. So i order the quantum II for 2, 500 and two pieces from the sterling bedroom set, a dresser and mirror and a chest. This was the most expensive sectional in their store and one of the most expensive bedroom sets. i made the transaction in the Boobs Stoughton store and David, the manager of the store assured me that i will never go through what i went with the bed again. So the delivery was scheduled for the 18th of august and they guys arrive and bring the dresser up and there;s a quarter size spot of unfinished wood spot and several scratches on the top of the dresser, and the sectional had a 2 in by 2 in scuffed leather on the top corner of the wedge and scuffed leather on the bottoms of two recliners. I asked them to take it back obviously.
Comes the 2nd attempt at delivery on august 21st, and the guys deliver the furniture again. This time the damage to the items wasa even worse. The console divider with the cup holders, had multiple scratches on the silver of the cupholders, it had what apperes to be some type of either silver nail polish or silver permanent marker on the chaise and on the back of the wedge there was an actual dime sizewd hole at the very bottom. The chest that they unpacked, had the bottom drawer slightly crooked and it would not close completely. the dresser also had markings on the top edge as if someone with a sharp belt buckle kept leaning against it over a prolonged period of time while looking in the mirror. Some people would know what i am talking aboput, the markings that are made by such items right on the edge. the items hardly seemed new.
I had to send the items back again, and i was very upset. I felt like this was personally happenening to me. I couldnt imagine that such things were happening to people all over. The movers when they were leaving informed me that someone from customer service would contact me regarding rescheduling delivery, but noone did. i waited until 7 pm, and then i received a call from bobs furniture but instead of asking me for when i would like to reschedule i was asked how satisfied was i with the delivery that was made to me, as if the furniture was in my house.
This upset me very much because i spend a great amount of money and i wouldnt get another chance at tax free until next year s i call the store and ask to speak to David the manager from the stoughton store who originally guaranteed me that everything would be great and after i tell him my story he has the audacity to suggest that 'well it sounds to me like we might not be able to satisfy you, but we can always refund you your money". That is what the manager has the nerve to say to me. As if asking for furniture to be delivered without damage when i pay for furniture in new condition is me acting hard to satisfy. i would think that would me asking for what i paid for and what i deserve. And then David says that he can not reschedule my delivery until the 28th august, and That "your situation does not warrant special delivery accomodation for anytime earlier'. My situation may i remind, is that this would be the 3rd delivery attempt and i should have had my furniture on the 18th august. Then i tell david that i have pictures of the type of damaged furniture they try to pass as new on their clients, as i like to document everything and i would be contacting the Better Business Bureau, and all of a sudden he says a delivery spot opens up on the 25th august, on saturday, so that he says i would have to worry about taking time off work. How considerate i say it is of david to hold out on the delivery date until threatened with a report on their store to Better Business Bureau. And ofcourse noone offered to refund me for delivery, over $200 paid for sitting on the floor in my living room to watch tv for 2 weeks.
I am very dissapointed and upset with this store, i wish i enver gave them a 2nd chance, and i regret ever putting in a 2nd order with them. i guessd you really do get what you pay for. i just want to get my furniture, get it over with and i will certainly never ever order anything with this company again.
The complaint has been investigated and resolved to the customer's satisfaction.
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this store is the worse, and i would love for anyone who has dealt with the nightmare like me and my girlfriend, with terrible customer service and product, to join me in taking them down.. email me at gonedrumin@yahoo.com.. only for those who have dealt with losing time with work and recieving poor delivery and product more than once.. we should not let them get away with it.. email me and we will discuss what we can do..
I ordered the Super Bob's Sofa and Love Seat for $1399 plus paid an extra $249 for the Goof Proof Protection Warranty. My cat damaged both pieces and Guardian (the underwriter for the Goof Proof Protection Warranty) told me that I could get a new Super Bob's Sofa and Love Seat to replace the damaged ones. All I had to do was contact Bob's to schedule the delivery.
Bob's tried to deliver my replacement items twice, each time I rejected the deliveries because the replacement items were heavily damaged with pin marks, fluid stains, tears, rips, etc. So I called Customer Care after each delivery attempt to complain. After waiting on hold for upwards of 25 minutes each time, all the customer care rep did was reschedule another delivery. The first rep I spoke to after the first delivery added a note to my file telling the warehouse in CT to inspect my replacement items before shipping them out to me because, according to the rep, Bob's doesn't have time to inspect furniture before it leaves the warehouse. But even after all that, on the next delivery attempt Bob's still delivered the sofa and love seat to me damaged with stains and pin marks.
Yes folks, Bob's normally does not have time to inspect furniture before it leaves their warehouse! So you may think you're getting new furniture after you've paid the full price for it but you're probably getting damaged furniture! Even the delivery guy told us that Bob's usually just cleans up the damaged furniture they take back and resells it to another customer at full price. He also said that he had to deliver replacement furniture to customers 6 or 7 times before the customer finally got new furniture. We thought it was weird for the delivery guys to ask us to come down and inspect the furniture before they brought it up to our house but it makes total sense now!
Bob's is cheap for a reason and I guess you get what you pay for. I would NOT recommend buying anything from Bob's Discount Furniture! I've requested a full refund since Bob's cannot own up to its promise to replace damaged furniture with new furniture under their Goof Proof Protection Warranty.
i had my cat pee on the couch a few weeks ago. I was told it would be covered and they would come right away when needed. Called the goof proof people and they had to mail me a claim form? Then I had to mail it back and wait for them? My wife is six months pregnant and needs the couch. The come and " clean it" it smells so bad we still cant use it. I call bobs and ask about the goof proof plan and they said cat pee is covered. I said even the smell they said yes but they would most likely replace the area. Call back goof proof they say no not covered. Only cover outside of the fabric not whats inside! Bob will not like me tomorrow when I come down.
Good luck getting in touch with a human being if you experience any problems. I hung up after 45 mins. waiting on hold. Do yourself a favor and spend a little more money at another store and save yourself alot of aggravation!
I bought a $3500 bedroom package and it's been a nightmare ever since! 4 redliveries and still having problems with poor quality and defective merchandise
Thanks to everyone for the reviews. We were thinking about purchasing a bedroom set from Bob's but after reading the horror stories there is no way I'm ever setting foot in one of those stores. Sounds like a nightmare! So thanks for the warnings.
i bought a bed at bob's on 2007. they never brought me the headboard that I paid for and now the box spring broke and they told me that it was customer doing and they are not replacing it. This is ridicules and I will never buy another thing from them again.. They don't know how to honor there furniture and they find excuses and blame the customer..
You got what you paid for. Did you really think the furniture you bought from Bobs would last over 6 months? You fell for the gimmicks and bought cheap furniture that was most likely staple gunned together. Consumers like you who want to pay pennies for furniture is what keeps Bobs Furniture in business. You shunned the mom and pop furniture stores who actually service furniture and issue warranties by furniture manufacturers and you run to Bobs thinking you got a better deal. No hun you did not get a better deal, you got a piece crap furniture, the amount that you paid for.
Your lucky and smart to research before you buy. You get what you paid for. If you pay pennies for furniture expect to get damaged furniture that will fall apart within months.
Bob's delivery just left my home and once again I am an unsatisfied customer. I will never purchase from this company again. We waited for over a month for furniture only for it to be delivered without all the pieces. We went it to buy a bed and mattresses and decided to add on a dresser and chest. We were told at the time of delivery that the bed was in stock but thee mattresses and thee chest was not. We said we would wait until all the pieces where in to have everything delivered at once. We also expressed that we had white carpet and wanted to be assured that the delivery team would either remove their shoes or have something to put over their shoes. We were told by our salesman that this was a reasonable request and it would not be a problem. He said to just ask thee delivery team to remove their shoes upon arrival and it should not be an issue. Anyway, Tuesday, September 25the was supposed to be our delivery day. We took off work to be here for the entire day. On that day, we received a phone call making us aware that the Chester drawer was not delivered in time to make it on the truck. I was told they could deliver that piece on Saturday. I was disappointed but agreed because I was excited that the furniture we'd been waiting for was finally arriving. When thee delivery team arrived, the first red flag was that they did not remove their shoes. Because we were excited about the furniture and it was a pretty dry day outside, we sucked it up and let them begin to bring in our furniture. Shortly after entering our home they informed us that they had thee dressers but was missing thee rails to thee bed. I was so disappointed because thee bed was the main thing that we wanted. They wanted to leave thee bed parts in our home until they could bring the rails back but we would not allow them to leave thee frame of thee bed and thee mattresses unless they could put it all together. We explained to customer care that we had waited for a month to have this furniture delivered, only to not get thee main item we ordered. We had taken off work and could afford to keep doing so. We made arrangements with customer care to have the items delivered first thing thee next morning. We expressed that we would have to leave for work around noon. However, the next morning we receive a call that they would be delivering between 1p-3p. We told them that we had to go to work by noon. Customer care once again rescheduled thee delivery promising that we would be the first stop the next day. Well when the next day came it was thee same story. The delivery was schedule for 1p-3p, which is after thee time that we told them we would have to leave for work. We also asked about compensation for taking time off work and was told that they could discuss this once all tee items where in the home. When we said they could just come pick up thee dressers, we were then told they couldn't refund once the items were delivered to the home. At this point, I started to think this was a game. On one hand you can't talk to me about compensation until everything is in the home yet on the other hand there are no refunds after thee items have been delivered. It was starting to sound like a trick to me. After initially being told there were no other Saturday deliveries, we were finally added to the schedule as one of the first stops. HOWEVER... on thee say of delivery it was wet and rainy outside. When thee delivery drivers came we asked if they could either take their shoes of or use something to cover them but we were told they could not. At that point we were done with this purchase. We decided we did not want to have thee bed delivered at all. To top it off, customer care once again... was a joke. Unless someone at Bobs contacts us to make this nightmare right... We will never deal with them again AND we make it our business to share our story with anyone who will listen. So this comment is the first of my Internet campaign against Bob's...
Subject, name-manjinder Singh home address-95 92 112th street 2 floor south Richmond hill, oueens, ny, 11419
My compliant,
My sofa seat is peeling off and black cloth is show that is looks very bad.the color of my sofa is coholate and you can see the picture .
Mr mike
They sent me or delivered me peeling sofa, I recognized it after a week of the delivery, am really up set of it, I feel some thing incomplete!
Demage in my sofá # of referens 4321702
A few weeks ago, 5714926 so when we press the button for the sofa to expand it doesn't work
fbz05348
Hi my name is Jose Calcerrada i buy a kitchen table 2 weeks ago and the table and the chair have a lot of holes and damage mi phone number is [protected] thank you.