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Bounty Towels Complaints 89

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1:35 am EDT

Bounty Towels bounty advanced select-a-size paper towels

11 September 2019

RE Bounty Paper Towel Bad Odor Complaint

I purchased Bounty 12-pack Select-a-Size paper towels from Costco located at 6100 Sepulveda Blvd. Van Nuys, California 91411 on 8 September 2019.

The paper towels have a very strong, distinctive odor that intensifies when wet but is noticeable even when dry. The objectionable smell is that of human/animal excretion (eg urine or similar).

The outer packaging and the individually-wrapped roll packaging was/is completely intact (sealed prior to my opening) and doesn't smell. The foul smell is coming directly from the paper towels themselves.

I have purchased a 12-pack of Bounty paper towels at Costco at least every couple of months for years and this is the first time I have ever noticed this suspicious, off-putting, and frankly disturbing odor.

Barcode: [protected]

Packaging Number Stamp: 9247U019210717

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Update by May Ally
Sep 18, 2019 10:36 am EDT

Bounty Paper Towels Stink Update:

Spoke to product support at Procter & Gamble (bountytowels.com) at [protected] who offered to refund the cost of the offensive-smelling Bounty paper towels in the form of a Visa gift card for the amount of $24.00.

If you purchased putrid-smelling Bounty paper towels, you should definitely report it to P&G (and at least get your money back).

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4:40 pm EDT

Bounty Towels bounty select a size 12 super roll pack

Purchased this pack of paper towels from the store got home and every roll in the pack is damp and smells. Even the cardboard tube in the center is saturated the store would not take the item back for a refund or exchange they advised us to contact the company directly. This pack of paper towels cost $18.98 and we can't use them.
UPC # [protected]
[protected]-S
[protected]-S

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1:36 pm EDT
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Bounty Towels bounty. 2 pack double-roll towels

Today, I received a grocery delivery from Walmart which included a 2-pack of Bounty double-roll towels. Upon inspection of the package, there was a "tick-like" insect crawling around inside the packaging. There are no tears or openings on the packaging. The insect is trapped inside and crawling all over the towels. This is a very disappointing and disturbing experience, as I have purchased Bounty towels many times in the past. I am now wondering howmany times I have bought tainted towels from Bounty.

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3:17 pm EDT

Bounty Towels bounty paper towels

Ugh, Bounty paper towels smell like mildew. How does this get past inspection and into our homes. This product should be recalled. It does not clean, rather it leaves a horrible mildew spell behind. Essentially, using this product negatively impacts health and hygiene. Needs to be pulled off the market and apologize to consumers for expecting payment for a defective product. Looking for suggestions on the best replacement product. If Bounty is being sold to consumers, what else is Proctor and Gamble selling the is defective that we are consuming.

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May Ally
US
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Sep 12, 2019 10:31 am EDT

12 September 2019

Yes. Bounty paper towels smell terrible (seems like) all of a sudden. I purchase a 12-pack from Costco every couple of months (for years) and this is the first time I've ever noticed this creepy odor. The smell intensifies when wet but the towels reek in a dry state as well!

I don't know how to say this without saying this, but they smell of urine... semen... some kind of excreted animal/human substance. I WISH that these towels had a chemical smell (as some commenters have noted) because I don't even want to think about why they smell as they do.

Judging by the initial online complaints, it looked like the foul-smelling Bounty paper towels were all purchased at Costco but I'm seeing more and more complaints from users that have bought them from everywhere. I wonder what a chemical analysis would reveal - gross!

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8:31 pm EDT
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I use Bounty paper towels in my kitchen, camper, pretty much anywhere, and have for years. I was filling up the water bowl for my cat and placed one between the bowl and the place mat beneath. The bowl was a bit wet when I put it down and I left the same paper towel under the bowl for about a week (with the water changed multiple times a day). My poor cat...

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10:02 pm EST
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Bounty Towels Chemical

Shame on Bounty paper towels. They release a terrible chemical that initially smells like Cheetos. After researching I discovered this is something they are adding to their product. I recently spent a lot of money thinking my saltwater fish tank had an electrical issue. I soon discovered it was really a result of using my bounty paper towels from drying off my hands. It smells like an electrical fire or stinky smoke. I will never buy bounty products again. Cost me a lot of unnecessary money.

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Joseph Paladino
US
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Mar 06, 2023 3:33 pm EST

Had to throw all out chemical made my eyes water.

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Kim Romero
US
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Feb 13, 2022 4:54 pm EST

A friend gave us a 12 pack as she is moving across the country. I opened one roll and they stink so bad even when dry like strong chemicals! Went to my brain! Ugh! We usually buy Costco paper towels which have no odor.

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3:51 pm EDT
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Proctor and Gamble's Bounty Paper Towels give off this horrendous smell once they are wet. I always purchase the 8-pack at Costco, but the last time I did, I started noticing a horrible chemical smell emitting from the wet paper towel. The smell is so bad, that I refuse to use them to wrap veggies in, or even to pat fruit dry. The paper towels ruined a...

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9:05 pm EST
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Sometime during 2010, BOUNTY Paper TOWELS got the NOT SO Bright idea to make the paper towels ONE HALF the size of a regular size paper towel that the consumer has had "forever"! After 20 years?, I am switching to another brand that does not have these tiny little segmented pieces of paper towel. FOR the life of me, WHY???? I end up using TWICE the amount...

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11:05 am EDT
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Bounty Towels advertised specials

My complaint is about twice in two weeks CVS has advertised
bounty towels in their ads. Today was my second trip to buy Bounty to be told they didn't come in. The clerk asked if I wanted a rain-check. I told her I already had one from two weeks ago. I have travel over 29 miles and feel I might just as well save the money I have spent on gas and buy the Bounty elsewhere and pay the price as it would be cheaper than all this trvel for naught

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D
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Dripping wet.
Boston, US
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Aug 20, 2024 3:40 pm EDT

The paper towels used to be excellent and now they match the cheap, lousy paper towels that are on the market. Looking for another paper towel now.

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chulo0516
bronx, US
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Jan 29, 2024 1:41 am EST

yes writing because i purchased a bounty paper towel and one roll was short of towels i purchased a 4 pack and one was smaller then the other one.

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Dawn M W
Fuquay Varina, US
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Sep 30, 2023 7:57 am EDT

On your commercials, it shows that the spills closer to item on table. Then it shows that when you use Bounty the spill is not as close to item. (plate, tablet).

You need to work on your commercials. At least make real. Ya'll are not the only commercials that are incorrect.

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Laura Schachtschneider
US
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Aug 15, 2023 6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been buying your paper towels for years. I bought a large package about a week ago (beginning of 8/2023) and they smell horrible when they get wet which is what happens when you use them to dry your hands. Why do they smell so bad?

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Marianne Sheckler
US
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Jun 18, 2023 3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have been using Bounty towels for a long, long time. The last 8 pkg of triples was not what we had ever expected. Thet were on single ply and almost useless in some cases.

Greg Sheckler

sheckz2@sc.rr.com

[protected]

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Alyssas118
Philadelphia, US
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May 14, 2023 7:26 am EDT

I recently purchased a big pack of paper towels that were completly stuck together and hard to tear. I had to cut the roll in order to use, once using them I realized they were not as absorbent as they usually are. This is very disappointing being as though bounty has been in my family for decades and only ever use your product.

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Vic vinegar
US
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Apr 02, 2023 6:48 pm EDT
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Recent dramatic decline in quality and thickness. Very very sad state of affairs. Will no longer be buying.

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Dissatisfied23
Aliquippa, US
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Apr 02, 2023 7:33 pm EDT

I’m not sure how or what changed with the paper towels. They are stiff, totally different texture. I’ve used Bounty for years, not a fan of this product change

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Onlyfour Al
US
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Mar 15, 2023 2:59 am EDT

I have been using bounty napkins for many, many years, this last package I bought were not as think and absorbent. I realize the count went down which I tolerated because I like the product. But now the product is not as good as it was. Go back to old formula and I may continue to buy them

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Jay W Keith Jr
Johnstown, US
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Mar 11, 2023 6:23 am EST

The texture has been changed to a courser cheaper material. You better change it back.

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Overview of Bounty Towels complaint handling

Bounty Towels reviews first appeared on Complaints Board on Jun 20, 2010. The latest review Bounty select a size paper towels was posted on Apr 15, 2024. The latest complaint Bounty paper towels was resolved on Oct 01, 2021. Bounty Towels has an average consumer rating of 1 stars from 89 reviews. Bounty Towels has resolved 1 complaints.
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  1. Bounty Towels Contacts

  2. Bounty Towels phone numbers
    +1 (800) 926-8689
    +1 (800) 926-8689
    Click up if you have successfully reached Bounty Towels by calling +1 (800) 926-8689 phone number 0 0 users reported that they have successfully reached Bounty Towels by calling +1 (800) 926-8689 phone number Click down if you have unsuccessfully reached Bounty Towels by calling +1 (800) 926-8689 phone number 0 0 users reported that they have UNsuccessfully reached Bounty Towels by calling +1 (800) 926-8689 phone number
  3. Bounty Towels emails
  4. Bounty Towels address
    2 Procter & Gamble Plaza, Cincinnati, Ohio, 45201, United States
  5. Bounty Towels social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
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