Bovada
Reviews and Complaints

For the past week to a month the online slots are off- they freeze/ glitch/ arent in sync/ dont pay out/ i have played hundreds of hours and know when something is off…i remember the dos attacks or dds whatever… and its exactly the same thing, they are in denial and wont refund me or acknowledge this is a thing. 11/8 maintenance is when is started

I have played at bovada for quite sometime. While user friendly as far as cash outs, the site itself is full of glitches and experiences far too many freezes on live dealer action. Live deals are usually dealt off camera which indicates a potential for a “stacked deck” while a gambling site would have any reason to cheat is beyond explanation. The house edge coupled with the usual gambling addiction of most is enough to have continued clientele, something seems off. Let’s dive into the poker rooms where most jackpot sit and gos are set up for not play although not an indication of the site owner cheating it does pose a threat. Without proper licensing, this site gets less credible. Beware, stay safe and play with caution

On about 10 occasions between [protected] of which I have email transactions of, including reference numbers) I bet a tennis player +1.5 sets. On each occasions, said player won a set before a default came. EVERY TIME i would file an appeal with Bovada for them only to say that any default resulted in a void wager. I tried explaining to them that the outcome of the wager had been determined before the default came but anyone who I tried speaking or writing with in customer service at the time did not really understand tennis or its scoring system. In recent years Bovada realized the error of their ways and have since deemed such wagers as wins when the set win becomes before the default occurs. I try to bring their attention back to the wrongful rulings they made in my previous wagers but they just reply saying that their records only go back 18months. This too is not true because they have supplied me before with transaction files that go back years.

On September 1, 2022 I deposited $50 from bank card to your website and never used the money. When I requested the money back, you cancelled my account and kept my deposit. I screenshot my transaction with you and your company is claiming that you have no record of the the transaction. The reference number is: [protected]

My email address is [protected]@gmail.com and my phone number is [protected]

I have been trying to get this issue resolved now for over month and I would like to just have my faith restored with fair business. Thanks

Played blackjack on the site and the site would freeze and place auto bets with out me doing anything and EVERY glitch conveniently the dealer won. I emailed customer service three times no reply Then I see on my back account that they double charged me, filed a dispute and they banned my account and basically padded me from person to person when I tried to talk to them about it .

First off this sight is truly a scam. As much money I've spent and you barely win and they don't give cash bonuses to you for all the money you spend. The games have a lot of glitches that cheat you out your money. Customer service sucks. I think you all will do better with other casino apps. Because bovado is one of the worst. They scam.No matter how much you've played they only offer match bonuses which are a rip off because you have to meet a 100% requirements before you get the money.

A deposit that was made in April was deducted from my account due to "Deposit Cancelled." This makes no sense since the deposit posted to my bank in April and was not in dispute. The funds were deducted during the time when their system was down for maintenance which also does not make sense. Since they are unable to adequately explain the problem, it is either an issue during system maintenance or outright theft. Neither my bank or I have had the funds returned, thus, I am out the funds that was deposited.

I signed in and saw I had a balance. I then sent an email requesting a refund and the acct be closed. As soon as I did your CSR locked me out of my account lied to me and told me I had to play all the money I had left in that acct for over a year. I followed up with several emails telling them to give me access to the acct and I kept getting back you can change your password or put in your DOB and pin. Which I had done with each email and they never acknowledged it ever. Then the last email I was told oh that's not your pin. So they changed that as well. I want the money I have in the acct, I want what was agreed upon after 6 months I woudl not be charged any fees for removing the money. Now not only can I not get my money they refuse to give me access to my account. Your chat doesnt open anything. NO one at your csr will assist me other than lie to me. Send me my money. I filed a complaint with [protected]@gamingcommission.ca who oversees Kahnawake gambling commission. I want answers from someone.

So it's been at least couple months now that it is impossible to win anything on slots and it started to happen right after their so called "maintenance". I won maybe couple times before but after their "maintenance" about two months ago absolutely nothing no winnings and I have spent hundreds of dollars on slots at least couple grand and couldn't win nothing now when I contact bovada support they assure me that machines are not rigged and they all set on random winnings or something so after playing for while I tried to contact them again and they shut my account down for now reason just shut it down so it took me a minute to get ahold of them and to sit on hold forever just to unblock my account. Now they say it's not rigged but this is what happens every time on every slit machine the moment you win two or three in the row the slot starts to spin little longer than normal and when it stops after that you can't win nothing you loose everything and that happens every single time on every single slot machine same thing you start to win it spins little longer and you will not win after that every time same thing and I don't know what to do I lost lot of money and they simply don't care to address thee issue so I don't know what to do

Support is next to impossible to get ahold of. When I did finally get ahold of support I was told they would not compensate my losses to yo the glitched site because I didn’t report it at the time of issue. What? I tried hundreds of times.

How has Bovada flourished this long when they clearly are corrupt and knowingly steal from there customers.

Now that I’ve read others issues I feel fortunate to have never won big as it would have just been taken anyways m.

I am a legend member at bovada I have been for years I have spent tens of thousand dollars on this app the company has been having serious problem with glitches cyber attacks so I called to complain about a glitch issue will I texted them during that conversation with some random representative as I'm frustrated about how the conversation is going he asked me how the weather is there I stated I don't know I have not been outside I am a degenerate lol. It was a joke as well as a sarcastic remark. Now I never stated I want my uncle's or or that I have a gambling issue and I want my account close never did those words get put in my text I screenshot all the text messages now I want money and have money in my account they close my account with all good reason it will not open it again this company has been falling apart as of late it is losing numerous customers I'm sure sarcastic Carmen where I did not even make the statement close my account would not be happy with this now at this point I have money in that account and they are not giving me the option of withdrawing it as they can take my money whenever they want right away but when it comes to withdrawn now I have to figure out and I don't think I'll ever see that money I recommend nobody going to this company and I hope they a go out of business and be the federal government goes after this company cuz it is illegal all the money they have stole from me over the years they have deliberately made sure that the customer loses all the lines to the bedding are off when you put a wager in the system glitches and it takes your money with a different spread that you originally did not pick it has Arizona casino it probably has bought in their poker this company is totally rigged and I hope the government please read this message and goes after this company I am not the first I am not the last there are many thousands of players and people that have complained about this company please someone make it an issue and have it looked at and I hope one day I will get all my money back that I've given to this company after they have robbed me over the years

So, I played the numbers game in Bovada. I place a bet where there is a 60% of winning and I lose 8 times in a row. I have my friend FaceTime me, we watch the numbers game live and the it's on Sync. However, we both placebets, and we both lose. And this time it's not synced.

Hello

On May 22nd 2022. I placed multiple wagers on a live event with 2 teams.

During the live event i was offered multiple times cash outs on my active wagers.

I accepted multiple cash outs for a total winning of 13.300$. I also placed other wagers that were lost.

The following day i tried to cash out 9.500$ through wire transfer and i received an email with all my winning wagers voided due to line error.

After my email inquiring further explanation, i was told that all the wagers were voided due to the same issue (only the winning ones), but the ones that were lost of course were not reimbursed.

I’m writing in the hope i could get some support, because i seek legal advice

I have been playing online and live poker consistently for 13 years and have won huge tournaments. I can say without a doubt that Bovada poker uses house bots and card algos to determine winning hands. The way they do it is in the beginning of a tournament every table has at least 3 bots playing for the house. These bots win ALL the big hands and syphon off profits for the house while causing players to lose all their chips so they will buy back in and thus also increase the house profits. As the tournaments continue, the bots are gradually turned off so by the time the blinds are getting very large there are no more house bots so for the final 1 to 2 hours of a large tournament it is real poker but everything before was completely rigged.

The problem with anything online is it is too easy for the games to be rigged.

Bovada proves that online casinos cannot be trusted.

On 4/4/22 I received an email from Bovada stating that my $4,700 wire transfer withdrawal had been processed, and that I should receive the withdrawal within 10-15 business days. Today is 4/30/22 and I have not received the wire.

I emailed Bovada on 4/25/22 explaining that I had not received my wire.

Bovada responded: The withdrawal request has been processed since 16th of March, can you please check with your bank and ask them to provide you details regarding this withdrawal that they received since March?

I contacted my bank and they have no record of the wire. I emailed Bovada and let them know, and they responded with: We are sorry to hear this issue with your withdrawal, after checking into your account, we can not see any issues in our hands, we sent the withdrawal funds into the information that you provided, you can change all the information by yourself into your settings or once you can request the withdrawal again.

I have received numerous checks and wires in the past (all for lesser amounts), with zero issues. Clearly there is an issue with this wire and Bovada is beating around the bush trying to avoid accountability. I am not letting this go until I receive my money

This app is definitely a scam from another country. They do not have a Google account they have all fake reviews on unknown sites they are fake reviews I hid a lot of one star reviews of them not paying out bets

I was playing online black jack and it would let me bet but I could not hit or stand I lost 70$ how do I get my money back?

I had an old account with bovada that I forgot the password to. I opened a second account that I used for years. At one point I called their customer service and actually told them about this. After accumulating about $15000 and wanting to cash out my account as suspended. When I called I was told the account was suspended and funds confiscated because I was only allowed one account per household. They would not back off on this and did not payout.

I signed up my friend for a bovada account. Now they disabled my account until my friend verifies his account. He does not have an ID. I have 700 worth of bets on my account. They disabled my account until my friend verifies his account. He is not answering my calls. There is nothing I can do about his account. Basically I’m losing 700 because bovada wants verifications.

I have played poker for over 22 years, I have deposited small amounts over the last 3 days and tried 6 different tables with different buy ins, they all got beat out by players calling cards no person would ever call with and winning. Example I had aa bet all in 4 players before payouts player called with 7-4 offsuite, all the losses were from similar plays, there is no proof and when I sent customer service an email I was suspicious of foul play they replied I have bad luck... Do not play on this site it is completely rigged and will take your money.

By the way this is after I have spent over $7,000 on this site I now am cutting my losses and gonna only play live games in person where at least if I get sucked out on they can say sorry...