Brach's
Reviews and Complaints

We bought a bag of Mandarin Orange Slices on the 24th of March and opened and began eating the wedges when I noticed a strange bitter sourered flavor! We have purchased all flavors of your candies for over 65 years without problems or complaints but this is hard and taste awful! The expiration date is March 20th, 2019! It has left an awful taste and I pray it doesn't make me sick!

It really brothers me that the businesses that sell these Brach's Marshmallow Easter Hunt Eggs are already out of stock. At Walmart they are approximately $2.48 per 7oz bag and they are out of stock! There is at least a month left until Easter. I think it is ridiculous that I can only purchase them now on Amazon for approximately $18 per 7oz bag or they can be purchased at Oriental Trading for about $4.50 per 7oz bag. It looks really bad on Brach. Its like you are selling them through the black market in order to double and quadruple your price. I will be looking into this further. I am curious to see your answer.

I purchased a couple of days ago a 20oz bag of Maple Nut Goodies with the expiration date of 10/23/2019, I've included a picture of that.
Well the problem is, the whole bag of candy is as hard as a rock. I thought I was going to break a tooth. Every other time I have purchased this candy they were soft and chewy. I am really disappointed with this bag.

I brought a 36 oz back of BRACHS. Party Time Mix Assorted hard candy as 9 varieties of candy in the whole bag there were two sour grapes no sour orange and no sour grapes in the whole bag and I don't think there's any sour cherries every red one I picked up seems to be cinnamon. My address is 17492 Gore in Reva VA [protected] maybe send me the missing ones. I've always love you candy.

I bought seven bags. I opened a bag and they were stale. I opened another bag and stale again. The bags have an out-date of October 29, 2019 with this above the out-date 8J30AR31100 and this below. 179925. It is a 6.5oz bag. What do I do with all the bags I bought? They all have the same out-date. They were purchased at Fry's grocery store (Kroger's).

Charlene Collins
9319 E. Kayenta Dr.
Tucson, Arizona 85749

[protected]

I'd just like to say that I absolutely love your conversation heart Valentine's candy and no matter what I'll never quit buying them !:) on the other hand this year my favorite candy seemed harder and stale and actually hurt my teeth at times... I've bought close to 300 bags just this Valentine's season and not all but alot of the bags were this way... Still an awesome product i just wanted to give a friendly heads up ... Thanks for your time !

I purchased a 14 oz. bag of Maple Nut Goodies from Wal-Mart UPC# [protected]
Code # 8L18AA112 Best By 9/17/19. I am requesting a refund of $3.14. The candy was very hard and had spots on it like it was old or something. I have attached a picture of a piece of the candy. Not sure it this was just a batch of candy that wasn't
handled properly or what. Thank you for your time.
Angie Beckham
PO Box 1003
Cedar Key FL 32625

Valentine's Day is tomorrow and my 3 daughters are very excited about Card/Candy exchange on tomorrow; however, we didn't receive the state amount of candy per bag. I purchased Brach's Exchange Mix Candy - 44 Count from my local Walmart in Lithonia GA Store#01340. Below is the exact count per bag. I have enjoyed Brach's candy for years, my favorite are the Conversation Hearts (Original - so good) and will like to the missing candy to be replaced.
Bag 1
24 Trolli Sour Brite Crawler Minis
4 Chewy Lemonhead
1 Tiny Conversation Heart
6 Now and Later Sweet and Sour Reds
2 Trolli Sour Bites
37 Total 7 missing pieces

Bag 2
16 Trolli Sour Brite Crawler Minis
7 Chewy Lemonhead
8 Tiny Conversation Heart
5 Now and Later Sweet and Sour Reds
3 Trolli Sour Bites
39 Total 5 missing pieces

We will like to have our missing candy replaced.

Warm Regards,

Ms. Jones and Girls
[protected]

I bought another bag of my favorite maple Nut Goodies and was disappointed once again. For a year or two now every bag I buy is so hard you can not eat them and the maple coating is horrible! I am asking for a refund and some free candy coupons at least. Please go back to the original recipe. This was also my mother's favorite candy and she shared it with me.
Now it is awful
Disappointed
Yvonne Berry

On Saturday, February 2, 2019, I purchased a bag of Brach*s cinnamon hard candies for a project that I was completing. I would say at least half the bag was a mixture of cinnamon and cherry flavored candies! this was not acceptable as it was not noted of the different candy flavors until it was too late.

Product info:
cinnamon hard candies
8k21vr1062
11/11/20

Jamie jay
PO box 244
Lyndon, Ks
66451

purchased at Walmart on the corner of U.S. 41 & Jacaranda Boulevard in South Venice Florida, 34293 on 01/05/2019 when opened this evening it was totally stale, I could not eat them. Even the peanuts were stale and there was a bad odor. 14 ounce bag. I am requesting a refund on this purchase. the best by date on the package is 09/17/19.
I used to love eating these snacks but the taste was just terrible. I tried a second one from the bag but it was just as bad as the first. This used to be a great snack. I do not think I can try another bag after this.

Michael L Hadsall
1003 Betsy ct
Venice, Fl 34293

email = [protected]@hotmail.com

I have been a lover of the Maple nut Goodies for over 50 years. Recent purchases have left me very disappointed. My complaint is similar to others filed by customers in that the product is no longer chewey, but like a hard candy. Is this because of the "crunchy toffee?" I will no longer purchase this product until notified that the quality has returned to what it was before. This product number is 8F14BB182, best by: 03/14/2019. I would appreciate a refund of my most recent purchase.

I just purchased a bag of conversation hearts from my local Meijer, when I got home and opened it I realized there were no Banana flavored hearts.

Banana is my favorite flavor, and the only reason I buy these every year so as you can imagine, I was pretty upset to see that there were none.

The packaging advertises 6 flavors( wintergreen, banana, orange, lemon, cherry, and grape). As you can see from the photo, this package only contained 3-4 flavors.

To who it may concern, recently I bought a bag of maple nut goodies, I haven't had them in a long time and was really excited to find them. Well...I was very disappointed when I bit into one and almost broke my teeth! What happened to the soft filling that use to be in them? It was a huge disappointment and I will not be buying them again. Please consider bringing back the old filling!

I am over 50 years old and these have always been my favorite candy, the maple nut goodies. I have bought several bags over the years and they are like rocks! Thought they were just old. I have complained as instructed on the package but never saw any response. So what is the "guarantee freshness" mean? Chipped fresh off a rock? I give up finding a fresh softer piece of candy until I see recognition of this problem as is obvious from the many many same complaints I have seen about this particular candy. 😖

My husband and I just purchased a large bag of large conversions hearts and were very disappointed. We look forward to getting theses each year but something is definitely not the same. The flavor is off and they are hard to bite. Almost as hard as the small ones, which is why we don't buy them. We bought these at walmart in plainfield, il and the expiration date is 02/20/2020. They should be fresh unless they were manufactured a couple of years ago? Any change of getting flavorful, softer large hearts?

Sincerely,
Mrs. L. Schweitzer

I bought the small conversation valentines hearts.
when I went to eat them they are plain not writing on them.I bought them because they are suppose to have sayings on them that the whole purpose. They were purchased at Walmart on Juliet blvd naples Florida, I am very disappointed and would like my back .I believe I paid $2.69 .Plus a new bag on hearts with the sayings on the them. Amy Duprey
my address is 7766 Bristol Circle
Naples, florida 34120
[protected]

I have eaten these candies in the past and enjoyed them. This year I purchased 3 bags.
Perhaps, as I've gotten older, my taste has changed but the Cinnamon ones are too hot for me. I put the Cinnamon ones aside and ate the others. Yesterday, I opened the second bag only to see a large amount of Cinnamon candies. When I opened the third bag, to my dismay, there were two or three Peppermint candies the rest were Cinnamon with a few pieces of Wintergreen. Since I can't eat the Cinnamon ones, I'm left with very little.
Is it possible to send me a bag with more Peppermint candies than Cinnamon?
I would really appreciate it.

Purchased at Walgreens 12/18
Bar code 41420-11445
Best by 07/16/19
8G174J10105

Thank you,

Shirley Pettus
4557 Windsor Oaks Ct.
Marietta, GA 30066
[protected]

I purchased a 400 piece bag from Amazon but when I received it on Saturday I was very disappointed to find there was no butterscotch discs in the entire bag which is very upsetting because it's one of my favorites in the bag .

I was totally shocked that the bag had none. I have never had an issue this is why I am so surprised. Please help me in this matter.

Sincerely
Debbie

I bought 8 bags of maple nut goodies said best buy 06/26/2019 sku [protected] another number, 8x25bb182 . Every bag was hard as rocks i used to get them soft and eatable what happened to quality instead of quantity . Would be nice to have a great candy that was eatable instead of rocks for the drive way ! will not have to worry about me buying any more . This is for your information