Brach's
Reviews and Complaints

I was given a bag for Christmas, They are so hard that they can not be chewed up. 8k30aa212 exp. date 08/30/19 Complaint date Jan.1 2019, They were my Favorite candy until now. It is the center portion that is hard as a rock. Very disappointed in this product. I have eaten these for years and never had such poor quality as this. I know the Brack company can do better than this. Shurly am disappointed.

I am so disappointed that this wonderful candy has been changed to a non-edible gravel that I am filing a complaint on a product for the first time in my life. This has been one of my favorites as long as I can remember and has been something my parents bought for us over 60 years ago and now it has been ruined. I first bought a bag with the new (damaged) recipe you seem to have gone to a little over a year ago. I threw them out after not being able to eat them and thought they must have been stale from my local store. So I bought another bag at Walmart that I knew would be fresh and same thing--coating was like some slick undercooked icing and the nutty portion had the same consistency as the rocks in my landscaping. I even tried three other stores in hope of getting a decent bag of candy, all to no avail. I checked with other family members and it was the same with everyone so we thought it must be a bad batch and decided to let it rest for a while. I finally a year later decided to give it another try this Christmas because it is one of my childhood memories and I have realized it was not just a bad batch of candy but a bad corporate decision apparently to change the recipe. I see on your customer service site that I am by no means the only person disappointed and upset who has decided to no longer purchase this old favorite. I hope you will reconsider this bad decision your company has made and go back to the original recipe. Otherwise you probably just need to stop making this pitiful excuse of a historical treat.

Purchased candy on 12/26/2018 at family dollar at store306 Jefferson st Jackson North Carolina 27845. I opened the candy that has an expiration date of 06/06/2019. 8x06bb182. Bar code [protected] 7. This candy is so hard that I tried to chew this candy and I bit my tongue on the tip and drew blood so now I can't eat or drink anything but water right now. This candy is reall hard. My phone number is([protected] and my email address is [protected]@gmail.com. How can I return it to you so you can figure out why it is so hard

My husband ate one of these candies that were purchased recently. While chewing it he bit on something very hard. He spit it out the washed the nougat off and it was a molar cap. We immediately inspected his teeth, but it was not his tooth. It was in the candy. He was very distressed as was I due to the possibility of transmitted diseases and the chance of injury, besides totally grossed out. Beware of this product. I would like an explanation as to how a tooth can be imbedded in their candy

Big bag of assorted sour candies, supposed to contain Lemonheads, Chewy Lemonheads, Lemonhead Pops, Xtreme Sour Smarties, Super Bubble Bubble Gum, Trolli Sharks & Worms, and Extreme Sour Now and Laters. How is it possible that I spend ten bucks on some candy, specifically because I want the sour Now and Laters, and there is not ONE SINGLE Now and Later in this bag. I love Lemonheads, dont get me wrong, but if I wanted a bag of almost strictly Lemonheads, I would have bought those and not a variety pack. Come on. Cant return them since I've already opened the bag. And I'm not buying more because of a company mess up. Please get Quality Control or who ever to pay a little more attention, this is a really stupid problem to have, ie, buying a HUGE bag of candy for one specific kind, only to have everything EXCEPT that ONE candy. It's the same problem I had with McDonalds when I asked for a cheeseburger with extra pickles, onions and add bacon, and they put everything on the burger except the actual burger patty. Just. Come on. Seriously? NO Now and Laters? Not even ONE. For the love of Willy Wonka, people, pay attention!

You advertise these as Maple Nut Goodies, they are not what I remember.
When I was growing up my favorite treat was Maple Nut Goodies, now that I am 58 years old. My wife tried to surprise me with a treat my mother and I shared.

For some reason Brach's changed the formula, Why?
One unsatisfied Brach's consumer.
UPC [protected]
8J03BBH182
Best BY:
07/03/2019

Nate Marbrey
[protected]@gmail.com

We bought a bag of Maple Nut Goodies at Big Lots on Thursday Dec. 20, 2018. It was only a $1.00 plus tax. The whole bag of Nut Goodies was so hard we couldn't bite into them, I thought it would brake my teeth. I have purchased these before but the last 4 bags we have got has been the same, so hard. We love this candy but until Brachs goes back to the way they use to make it, I'm afraid they have lost a consumer.
Gail

I bought two boxes on 12/28/2018; both said they were best if used 1/20/20. They came in boxes that have no cellophane or plastic. Both were horribly stale. The part that's supposed to be liquid was nearly solid. UPC [protected]; a number on the "best by" label says 0020PX. They were bought out by Ferrara in 2012; the quality has been deplorable ever since. Ferrara says distributed in Oakbrrok Terrace, IL 60181, but there's no telling where this is made now.

I bought a bag of Maple Nut Goodies at the Fred's Dollar Store on Sunday Dec.9th. It might have only cost a $1.00 but some were soft and chewy while the others were so hard I couldn't bite into them. I have purchased these before( at a different store) and they were really good. Can't say that about this bag. I thought it could be that they were out of date, but the Best By date on the bag is 05/01/2019. So I'm not sure what happened to this bag.

I was so disappointed to hear that you were no longer making the Neopolitan Coconut Sundaes as of June, 2012. What could possibly have possessed you to discontinue one of the mainstays of the Brach's brand since its inception? That was one thing that reminded me of my childhood and you took it away. Shame on you! You should start producing those again as soon as possible!

We purchased a 24 ounce of maple nut goodies at Menards in Salina Kansas. Usually we buy two bags but this time we purchased one 24 ounce bag and two bags of 16 ounce chocolate covered carmel peanut . The chocolates were fresh great tasting. The maple nut goodies were hard and tasted old. Hurt you to try and chew them. Have always had great tasting maple nut candies until today. The numbers on the maple nut are 8X25BB183 dated 06/25/2019. Terrible. Look at your bag and numbers. Do Not Buy...….. Brachs I WANT MY MONEY BACK... $3.69plus 8.75% tax in Salina.

I purchased a bag of Christmas Nougats at my local CVS and was very disappointed. More than 3/4 of the nougats were deformed and were only half the size they should be. The number under the expiration date is 8F254J10105. I would like to have two replacement bags since I did not receive what I expected when I purchased the product. The candy tasted good; there was just not enough of it.

I purchased a small 4oz bag of Brachs Maple Nut Goodies while shopping for Christmas gifts yesterday. The expiration date isn't until 04/01/2019. Actually all but one person in my family bought a pkg as this has always been a tradition while Christmas shopping to hold us over for lunch. We all put these in our mouths and all of us raised our voices about the horrific change in them. A few (including me) had noticed it before but was sure it was just an old/bad bag wed gotten. Well this time we knew they were fresh and never dreamed we'd have the same experience! Personally I never even thought about it. However They are absolutely, atrocious.They're actually dangerous to eat bc they're so hard. Why would you change them? Why would you think itd be a good idea? They're not even chewable. Please tell me why you done it? I've seen tons of others complaining too. Why whould you change them so horrifically?
Please tell me,

went to Cracker Barrel for lunch today 11-29-2018 before leaving I purchased 2 20oz. bags of maple nut goodies one for myself(these are my favorite candy) and one bag for our son as part of his Christmas gift. After arriving home I decided to have a few pieces of my candy, it was so hard it could break my teeth. I was so disappointed, have to throw candy away(5.99). This was the second time this year that I bought this kind of candy and it was as hard as a rock. I bought this bag of candy from Menards. What is going on with your candy co.? Very disappointed, will not buy this candy again.Would like a refund, please. Thank you Margie 2260 Hartle Ave. Apt.218 Owatonna, Mn. 55060

I purchased a bag of Bridge Mix and it was mostly toffee and almonds. Out of the whole bag there were four of the malt balls and carmels, that's it. Brach's has changed their production of the long time Bridge Mix. I don't care for it. If I wanted almonds I'd buy them but I wasn't expecting them in the Bridge Mix to the extent they were. Even though on the package it had "Now with almonds". It shouldn't have had all those almonds in there because then it wasn't BRIDGE MIX. Just saying...and I about broke a tooth on the toffee ones.

I purchased a bag of Milk Chocolate Stars yesterday, my FAVORITE, I only allow myself one bag a year, around the holidays and I make it last several weeks! Lol!

I opened the bag last night and they did not taste right, the chocolate was "flat" and there was something in the chocolate that had a crunch and was not smooth...

The expiration date on the package is 08/12/2020 and product number is 8H15CCQQ13101.

I would like a replacement or refund, please?

Thank you!
Heather Faeth

I purchased this bag of candy for my office. BEST BY 29/MAY/2020, 8F01VR2064. I run a training dialysis clinic and our patient love to have a little while they are here. The candy is fresh; no complaint there BUT there are supposed to be over 265 individual pieces and 9 flavors. When I opened the bag There was not ANY Sour Lemon, Orange, Cherry, Grape, or Apple. The majority of the pieces were Spearmint, Butterscotch, and Cinnamon. Very disappointing.

I purchased a 20 oz. bag of maple nut goodies from a Tuesday Morning store in Mt. Juliet, TN on Saturday, 11-10-18. When I opened the bag I noticed the candy had a rough texture instead of being smooth like other candy I have purchased in the past. The candy was kind of tough and tasted old. I checked the bag and the expiration date is not until January 2019. I paid $4.98 plus sales tax for this candy. I can scan a copy of the receipt if you would like to see it. Thank you for your attention to this matter.

Sherry Watson

The candy has changed. It is way too hard to eat and hurts teeth. The outside coating is different too. It used to be a thin candy coating, now it is more like a yogurt coating.

The inside used to be chewy, but now it is crunchy—really hard. It seems like it is old, but I checked the expiration date and it is not old. Gave me a headache to chew on.

Will they bring the original recipe back? Please?

My friend purchased the above referenced product for me as a Halloween gift. I opened the package today, November 8, 2018 and after eating a couple chocolate peanuts, which were delicious, I popped in 3-4 more and began chewing. I soon noticed a metal taste in my mouth and I spit out what appears to be a staple . Picture of packaging and and staple included.

I am highly concerned on how this could have happened?!?! I am sure your products go through detailed inspection prior to being packaged, but it still concerns me.

I am not complaining or am I expecting a refund. I just wanted to make you aware of what happened so that maybe this won't happen in the future.

Thank you for your time!

If you need to contact me, please feel free to do so at:
Terri Jo Bennett
[protected]
[protected]@gmail.com