Brach's
Reviews and Complaints

On 6-11-2019 I purchased a 4oz package of Brach's Maple Nut goodies in Russellville, Arkansas at a Dollar Tree store located at 1108 West Main St. I did not open it right away.

Upon opening the bag a few days ago sinfiund that these nuggets were so hard they oukd not be eaten. Although the Best by date says 09/04/2019, these nuggets are too hard to eat. Even after trying to allow them to disslove in the mouth, they stay hard.
I cannot chew these.

I am expecting you to give me back my $1.00 +tax for this inedible item.

Product number is: 0 11300 18021 7

A couple of pictures of your product are attached along with a copy of my receipt.

Use to be my favorite and even hard to find and now I've almost broke a tooth this was my 8 bag trying to side if I just kept getting old ones or bad batch what's going on was my mom's favorite and one thing that always makes me think of her she would be so disappointed and definitely couldn't chew them hard things ! Would love a nice soft bag shipped to restore my memories !

The last 3 bags I purchased were inedible. They were hard as a rock and they no longer have that wonderful smell. Why did you change these candies if you can't make them right don't make them at all. These candies were perfect for many years and you have destroyed them in a very short period of time. Correct them or sell the rights to them to someone who can.

On 5/25/2019 purchased 1 bag of maple nut goodies with a BEST BUY date of 07/16/2019. The candy was not chewable as it was rock hard. I am reporting it to you per the FRESHNESS GUARANTEE on the package. Please either replace it item or refund the price of the item. Please either replace it item or refund the price of the item. Please either replace it item or refund the price of the item
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I got jelly beans from Amazon they were smashed up shells then the bag was loaded with black jelly beans I mean I don't like licrish so I feel I got gipped ok I love my jelly beans pay good money for them now I go to buy same bag 33 ounces now it went from 9 bucks to 17 for same bag I need my bad jelly beans replaced and kicked out my order for 9.98 put it back in my cart for 17 bucks not right my jelly Bird bag I go threw two a week of not more not fair my address is 686 township road 376 toronto Ohio 43964 I'm sending this because I was told i need to call !manufacture about product sorry ok then I want my jelly beans I should not have to pay 17 bucks for a bag that was high @ 9.98 33 ounces now 17 bucks please help well I went three my bag before seeing photo option went to reorder only to have it say 17 bucks [protected]@gmail.com

I bought this bag of candy at walmart yesterday, they taste awful. Not only do they taste bad they are as hard as rocks! the upc# is [protected] they costs me 2.50 plus 6% tax. best by date is 09/17/19. I want a refund. Send me a postage paid box and i will return your trash to you, you can eat it! Do not send me any coupons to use on other products because they would probable be just as bad. i know your chocolates are terrible, i stopped eating them several years ago. I think you should just close up and stop gyping the public buy offering garbage in the form of food.

I have been eating Maple Nut Goodies my entire life and they were my favorite go to candy. A couple of years ago the recipe/process was changed and now they are overly soft on the outside and dry and hard on the inside. There have been posts by the company that they are correcting the problem. I recently tried again but no change. You have lost a dedicated customer and it's just my guess but you have probably lost the next generation of fans.

Hello I bought a bag of maple nut goodies they are hard as a rock can't eat them, I used to buy them all the time but if you have changed something I will no longer buy them I have bought them for years. the best used by date is 09/18/19 the bar code is. 41420 05149. I would like a refund or some coupons for products thank you, I hope you put them back to the way they used to be they were my favorite candy and also my sisters

Cindy Murphy
Po box 5232
Massena NY 13662

I purchased a bag of Brachs maple nut goodies. I haven't bought these in quite some time because the last bag I purchased was bad. Once again the candy is very hard and the maple coating very thin and lost its flavor. I have eaten this candy for 50 years, and the product you are putting out today is not good. Usually you could bite into a piece. Now you can't bite into it for a few minutes because it is so hard. The lot # is 9A24BB182. BB 10/24/19. I don't think it's a freshness thing. Candy is just not the product it use to be.

Bar code : [protected]

Best by: 10/27/20

I just wanted you to know I purchased 4 bags of these and I threw out the first three but I only have the code from the last one . I've been a huge fan forever and they are the worst I've ever experienced, what happened ?
Now I can't find them in the stores and I'm black jelly beanless !
Any suggestions ?
Thank you in advance !
Lisa M . Panzone
8 Gere Terrace
Cherry Hill, NJ 08002
[protected]

Purchased 4/20/19 for BJ's Baltimore, MD

This bag contained an excessive number of broken and unwrapped pieces. I through out the pieces before I saw you Satisfaction Guarantee on the bag. I've been purchasing this candy from the same store for years and this is the first time that I've had the volume of broken/unwrapped pieces.
Resolution : replacement or refund.

The bag says it have all of these wonderful things but when I open it doesn't have a lot of the things on the bag for instance it didn't have trolli or jellybean or sour now and later what it did have was a lot of super bubble and sweet tarts and it wasn't 70 pieces to say I'm very disappointed I grew up on your candy in Chicago and now I live in Florida and buy it for my grandkids anyway I think if it says it on the bag it should be in the bag

I love the black jelly bird eggs. Probably only a few of us that do. Anyways, I was eating my candy when I got a hard crunch. I spit out whatever it was and it looks like some sort of plastic. I'm going to attach a photo of the bag it xame out of and a picture of the whatever it is. I just wanted to let someone know incase of more issues.
Angela Scott

A year ago or maybe two I wrote to complain about the "hardness" of this candy. I was informed that a 'new' formula was being used and because of complaints that the 'old' formula was going to be re-implemented. Well, today my hubby bought me a 4oz. Bag of goodies, and they are as hard as can be. Has then formula been changed back? I guess it will be another year or so before I make another purchase of a brachs product.

I bought the 14oz bag of your maple nut goodies today at Walmart in Fayetteville Ga. I'm almost 80 years old and have enjoyed your products for at least 60 years, the candy I bought today was so hard I couldn't eat it, I thought it was just me and my age, but I asked my grandson to try it and he couldn't eat it either.
I've never complained about your products before, always loved everything, I don't want anything and will probably just throw these away. Thought you would like to know. Had a best by date of 09/17/19.

I bought the variety pack for my son's egg hunt. I am very poor, I bought everything off brand except this. I bought this bag because I am a sucker for the green apple gum as well as the leamon heads and I wanted to stash those away for myself. This bag advertised: leamonhead, now and later extreme sour, super bubble sour apple flavor, trolli sour bright crawlers, jelly bird eggs, sweet tarts, now and later original, and chewy lemon heads. Much to my disappointment this bag consisted of about 50 original now and later, 8 bags of trolling sour bright crawlers, and 2 measly box of the chewy leamonhead and friends. When I saw the list and the "70 pieces", I thought it would be worth the money. I am highly disappointed. My nephew just had teeth removed and cannot eat now and later so out of 70 pieces I can only use ten. I buy a bag of leamonhead heads once a week for work and never have a problem, I am not mad by any means. Just disappointed. Thank you.

I recently purchased two bags of the kitty mix party time 315 pieces. I'm attaching photos for proof. This bag mainly is filled with gum and to be honest I don't think there's 315 pieces in total I have two empty bags of the trolley candy and in total there was only eight other than that it was just mainly gum and now and Laters and Lemonheads I believe there should be an equal part of I recently purchased two bags of the kiddie mix party time 315 pieces. I'm attaching photos for proof. This bag mainly is filled with gum and to be honest I don't think there's 315 pieces in total I have two empty bags of the trolley candy and in total there was only eight other than that it was just mainly gum and now and Laters and Lemonheads I believe there should be an equal part of Candy.
I'm beyond disappointed as this was supposed to fill goody bags for my daughter's sixth birthday

Let me start by saying we love, love, love your Cinnamon Hardy Candy and so do all
our patients. We leave a dish out in the reception room and patients always take one and one or two to go!

The last month or two we are finding many of the disc unwrapped and loose in the bag. Its like one end is not being securely wrapped.

REGINA
SALINE AUDIOLOGY
810 N. EAST St
BENTON, AR 72015

I have two bags of maple nut goodies that are stale expiration date 8/13/2019 lot #8k13bb183. growing up maple nut goodies is one of my favorite candy, but over the last year every bag I purchased has been stale. no matter where I purchase them commissary, Walmart or local grocery stores I have purchased at least ten bags with the same result .

derry smith

[protected]@yahoo.com