Brach's
Reviews and Complaints

BK02AA1261.I bought these at a Walgreens in Kansas on 10/13/19. I opened them to snack on at work today. As much as I LOVE this product, I just got a bad batch i think. They have grit and dirt and hair in them. Not on, but in. It's as if someone accidentally poured the dust pan into them before they were set. I absolutely love your sugar free products but in this case I would very much like a coupon so I can buy more please, thanks!

I have purchased more of your Brach*s Maple Nut Goodies that I can count. I'm 79 Years old and my dad introduced them to me. I have been eating them for over 40 years and plan to keep on. but now I squeeze the goodie to see if it is semi-soft and edible. They are addicting, but in a good way. September 24, 2019, I bought 4 bags of them from a Super H.E.B., in Sspring Branch, Texas. I opened one package and they were Hard, extremely hard. They were not semi-soft as they normally are. I even put a couple in the microwave to see if they would soften. They Did Not. Tried a second bag and same thing. Because it was a food item HEB woould not take them back for a refund and the fact that I had opened two of them.

When I was in the Military I used to by 8-10 bags and tank them on my manuvers.

Read the satisfaction statement on the package and decided to contact you.
Unfortunately I don't have the reciept any more.
This is the first I have encountered your candy in this shape.
My address: Larry L. Demorest Sr, 678 Deer Run Pass, Canyon Lake, TX 78133.

Thank You,

Larry

I purchased a large candy package, of Kiddieix party time, for a halloween cub scout party. I was extremely disappointed to find the following issues:
1) there wasn't a single piece of bubble gum as advertised on the package 2) there was 7 damaged boxes total of jaw breakers and lemon heads 3) the package only contained 302 pieces, and it is advertised on the package to have 315. And if you deduct the 7 damaged pieces, it only contains 295 pieces. I paid $13.94 dollars, plus tax. I hope you stand by your product.

I look forward to a response.

Regards - Krista

Purchased 7 oz package of Maple Nut Goodies with a Best Buy date of 11/19/2019. Candies were stuck together and hard as a "jaw breaker". Also coating on candies was not uniform. See picture attached. This package of MNG were definitely not up to standards of the candy that I have been eating for many years.
After reading other persons comments, obviously something is amiss with your receipe as I noticed the comments have not been very kind for quite some time. I would hope that Brach's is paying more attention to their clients and their products than what is indicated...
Byron

I bought a bag today in the seasonal section at my Anna, Illinois Walmart. The candy does not taste fresh. I was surprised because it always tastes so good and fresh at this time of year. I immediately checked the expiration which isn't until 07/01/2020. I won't eat these and I probably won't want to risk ever buying more in the future. Also, why can't i buy Brach's chocolate covered raisins at walmart or Kroger anymore? Where can I buy them?

I just bought a bag of your Halloween Kiddie Mix today and when I opened it there were no lemongrass in it at all. There was only one box of the Trolli Sour Brites, which is one of the reasons I bought this mix for. My daughter is going to be disappointed. There also was only 3 packs of Bottle Caps, 3 packs of Sweet Tarts and 8 Now And Layers. The bag consisted mostly of Chewy Lemonheads, Jaw Busters and Super Bubble bubble gum. Is there anyway you can send me a refund or more candy of the ones that were missing or not very much of? The bar code number on this bag is 4142003453.

I purchased a 7oz bag of milk maid caramels on 10-09-2019 from Dollar General. The bag has a Best By date of 05/02/20 and under that is 9e034j20203. The caramels wrappers come off in peices and the body of the candy is dry like fudge. It's not moist and if you pinch it it turns white like it's old? Hard to get the kids excited about caramels when it's like that. Is that what the product is now or is this supposed to be different?

I always buy the big bag which claims to have over 315 pcs. My complaint is that there are far too many pieces unwrapped and broken pieces in the bag. They are sticky and cannot be given to kids. Please check tooling to see that they are wrapped correctly. Also, is there a star brite with peppermint and coconut? I had some years ago and cannot find any.

The starburst were very hard and the paper has stuck to almost every pieces. The laffy taffy also stuck to the candy and was hard also and several boxes of nerds were empty. I paid $26.00 on the product and would like a refund. I do not want anymore candy. Here is the bar code is 41420 03767. VERY VERY DISAPPOINTED WITH THE PURCHASE

Denise Feazel
[protected]
[protected]@att.net

09/06/2019
124239
4 bags where bought at are Meijer
all the bags when open where kind of wet and all stuck to gether and had a metal tast to them .
My 87 yr old Mother loves them but was a litte disapointed .

At this time I will leave it up th Brachs to do the right thing that they feel is best for my mother .

best by is 12/16/20

8l9vr2073

let me know if you need ant furter information

Upc code is [protected] best by date 12/09/2019. Numbers under bar code above best buy date 9c11bb182. Little numbers on side of upc code is 134028, problem with the candy is after the coating comes off which is very good, candy is too hard to bite into and will not melt in mouth.
How are you supposed to eat it?
debra k dove
586 buffalo drive
cabins, wv 26855
[protected]

I had got the kiddie mix with super bubble, bottle caps, now and laters, chewy lemonheads, sweet tarts, lollipops, and regular lemon heads. When i had opened up my bag to sort it between my family I didnt get any of the bottle caps in my bag and it said there was suppose to be some. Some of the candy was out of the package and there were empty packages in my bag as well.

I bought this bag at Albertsons today. Half way through this bag, I've found the second piece of candy with a hair mixed into the candy.
Seriously this has never happened before, have your quality control standards changed? Are hair nets no longer mandatory?
These have always been my favorites, I'm not sure I want to buy them any more.
I had purchased this bag to share with my Grandchildren.
Margaret Lane

Not so much a complaint as maybe some advice your candy corn I think you should sell more bags that are individually wrapped inside most parents around this time of year will throw the candy away the kids get it's open but if you pack your candy corn you could sell a lot more beds because of candy is individually left you have any questions you can call me at
[protected]
Donna Cochrane

My husband of 35 years is 56 years old. He has dementia. His favorite candy has always
Been maple nut goodies. They were very soft and easy to eat. The last several bags I have bought are so hard he can't have them. I can't even bite into them. Did you change the recipe or am I getting old candy. I've purchased at different locations and the are all the same. Hard as a rock! They bring back good memories of childhood.

Over the past couple of years, every bag of Maple Nut Goodies I have purchased have been so hard I couldn't eat them! These are a childhood favorite of mine and I have eaten them my whole life. I'm so sad that they have changed the recipe on these...they used to be so soft and chewy. Now they hurt my teeth to eat! Please bring back the old maple Nut Goodies!

I purchased this candy corn at Michael's craft store in Beavercreek, Ohio yesterday, 8/19/2019. At $4.00 a bag I expect perfection…ginger bread house decorating perfection…but noooooooo…nearly every piece looked like a nuclear disaster. Air holes, cracks, most not even tri-colored. What a huge disappointment. These are not even candy dish quality. I purchased (3) bags and I should get a full refund from BRACH's/ Ferrara Candy. Michael's should not have to suffer because of poor quality. Back in the day you maybe had one or two confectionary challenged pieces in the entire bag. A pure disappointment this was!  Best by 3/13/2020 Bag number 9C15VR2113.

Contact me at [protected]@yahoo.com!

Maple nut goodies. I love these candies when I was younger. I bought a 20 oz bag of these at the Fontana Cracker Barrel looking forward to what I was sure were going to be soft and yummy candies! The entire bag were hard and I couldn't chew them. The expectation data is for November of this year.
I would like a fresh, very fresh replacement bag sent to me, 17656 Granada Avenue, Fontana CA 92335. Per your statement on the bag, freshness guaranteed or we will send you a replacement bag.
Thank you
L. Smith

but says freshness guarantee but were hard as a rock
USB code 0. 11300 18021 Best by 11/02/19
9B02BB182
Please send fresh bag to T Masser 5767 State Route 209 Lykens PA 17048

but says freshness guarantee but were hard as a rock
USB code 0. 11300 18021 Best by 11/02/19
9B02BB182
Please send fresh bag to T Masser 5767 State Route 209 Lykens PA 17048

but says freshness guarantee but were hard as a rock
USB code 0. 11300 18021 Best by 11/02/19
9B02BB182
Please send fresh bag to T Masser 5767 State Route 209 Lykens PA 17048

but says freshness guarantee but were hard as a rock
USB code 0. 11300 18021 Best by 11/02/19
9B02BB182
Please send fresh bag to T Masser 5767 State Route 209 Lykens PA 17048

but says freshness guarantee but were hard as a rock
USB code 0. 11300 18021 Best by 11/02/19
9B02BB182
Please send fresh bag to T Masser 5767 State Route 209 Lykens PA 17048

I love Maple Nut Goodies, however the last 3 times I have bought them they have been so stale that I could not chew them. Today I really wanted some and got a small pack in case they to were stale... and they were so bad that I almost broke my tooth trying to bite down on the candy and when I finally got the piece apart, it was stale tasting also... I don't see myself purchasing this candy anymore and I am really sad about that because they are one of my favorite candies