Bravofly
Reviews and Complaints

Dear Manager,

I have sent off the below e mail at least 5 times to bravofly customer service, and no response. I was promised a cancellation and a refund for my flight departing Washington D. C this June. I have the records of the transcript in which the agent promises me to cancel my flight and give me a refund of 700 pounds. Following this promise, I was cheated out of my refund and cancellation. I was not responded to, I must have sent off this e mail at least four times. I have contacted my lawyer and we shall press charges, I thought I should like to write here as a last resort to settle this disagreement. I am looking forward to your kind collaboration.

Pls see screesshot of agent's pledge on refund.

Regards,

Dr. Zsuzsanna Lukacs

Dear Manager!

I should like an official letter from the manager in response to my claim below. I have cancelled my flight June 20th, verified in attachment, also see transcript. I have not received an e mail from you. I have just consulted with my lawyer, Lilla Kiss, in Arlington VA. We shall be taking further steps. I am attaching the transcript of the dialogue I had with customer service, I cancelled my flight officially during our chat and I was promised a refund. I do not care that this was a mishap on your part. It is misleading the costumer, as my lawyer said. Not to mention the damages that this has caused me. I have already made arrangements and booked an important appointment after my conversation with customer service following the claim I shall be getting a refund. You went back on your promise and this has incurred damages. Have my refund processed please!

My lawyer and I will initiate a procedure at your supervisory authority to evaluate the misleading conduct on the company’s behalf and then I shall seek for damages as well at court if needed (unless you offer settlement that is acceptable to me).

Thank you for your kind collaboration.

Susanna Lukacs

See attached the transcript.

A (z) Galaxy eszközömről küldve

we booked with bravo fly for our allegiant flight and NOWHERE on the site does it offer the Military Discount like allegiant proudly offers. our receipt is not Itemized so it doesn’t show that we paid $400 for our bags! allegiant said there’s nothing they can do (which i agree) and they said these 3rd party companies are greedy and scam people out of money. we are a military family and proudly served and have all of our documentation and they refuse to refund us for the baggage. STAY AWAY from this company, do not do business with them. You will never get ahold of customer service and they won’t write you back via email. please take my advice and stay away from bravo-fly.

under booking id [protected], i have purchased 4 tickets to qatar.

Alll details were entered correctly when i checked out. I was logged in under gmail account viola wee at the point of transaction.

However, when i received the itinerary, the traveller named MR SHUM CHONG KWAI with his passport details was reflected VIOLA WEE.

Your system has generated wrongly the traveller name.

Please see and make good of this ticket urgently as departure is due 02 July 2023. I have called qatar airways and said that only travel agent can revert this change.

I am reachable at +[protected] or [protected]@gmail.com or [protected]@seaquestent.com

On 13JUNE 2022, I received an email from Bravofly that my Lufthansa flight was canceled and that I will be refunded. Its now 1 year ago and I do not have my refund. Today I chatted with someone and they told me they had sent a voucher for 57.65 EUR. There was not voucher and my ticket from Kenya to USA was NOT 57.65 EUR. Then he said, It was refunded to the original form of payment on 27th October 2022. I never received the refund. I call the number and someone hangs up the phone. I am looking for help for my 100% of my refund.

The email read as follows:

Your trip has been cancelled

What happens now

Booking ID: [protected]

Unfortunately Lufthansa has cancelled its flight for Nairobi - Boston, departing 19/06/2022 for all passengers.

Go to your account area to find all the information about your booking.

You can check your refund options and potential alternative travel arrangements.

Go to My Bravofly

My email is [protected]@yahoo.com

I recently booked a flight for my family through Bravofly last January. The price was not the cheapest, but it seemed reasonable. However, 10 days before the flight, I received an email informing me that the flight was cancelled without any specific reason. I immediately called Bravofly, but they referred me to the airline KLM. Unfortunately, KLM was not any better during this whole experience and referred me back to Bravofly. It was frustrating because I found out on my own that there was a strike somewhere on the airport, causing one of the flights to be cancelled. But Bravofly had no clue about this, and the main answer I heard during many of my calls was, "I don't know!" What a terrible customer service, right?

Finally, Bravofly offered to reschedule the flight for a day later, which seemed like a happy ending to the story. However, until the last day before leaving, I still did not have a new ticket issued. I called them every hour that day to find out what they were doing and when I would get my tickets. At 7 pm that night, I received an email that was written in a foreign language, which I did not understand. I tried calling them, but they were not reachable for any phone calls. It was a frustrating experience, and I was unsure if everything would work out until we were in the plane.

Overall, I highly recommend not to use this company. They are very incompetent and sneaky. If I could give a minus star, I would!

I wanted to buy some tickets for a flight within Europe about 5 months ago. I went through the checkout process, but then I got a message saying that the transaction couldn't be processed. So, I left it. But, the money was taken out of my account, and I didn't get any email with the tickets. I was really upset about this, so I emailed bravofly. They took forever to reply, and when they did, they just sent me a generic response email. They said that it was their mistake, and that I would get a refund in a few working days. But, it's been 5 months, and I still haven't received my refund.

I've been asking bravofly about my refund, but they just keep avoiding my questions. They tell me to contact my bank, but I've done that many times, and there's no evidence that bravofly even tried to refund my money. I even contacted a lawyer, and we tried to get bravofly's information for their legal department or management team. But, they just ignored our request. We tried calling all the numbers on their website, but they were all disconnected. I'm really frustrated because bravofly took my money without my permission, and they didn't provide a service. They promised me a full refund 5 months ago, but they still haven't delivered it.

I'm planning to take legal action against bravofly because I want my money back. I'm glad that other people are also unhappy with this company because it gives me more support for my case. If you're thinking of using bravofly in the future, please don't. Save yourself a lot of time and avoid this terrible company.

Update: bravofly sent me an email after I asked for their contact information. They asked me to send them a bank statement showing that I didn't get a refund. This is ridiculous because I've already sent them my bank statements and details before, and I still haven't received my refund. I hope that everyone who wants to book with bravofly learns from my mistake. NEVER book with bravofly!

I gotta say, I'm not too impressed with Bravofly. I mean, I tried to change the date of my flight and it was a whole ordeal. First, I had to wait 7-10 days just to hear back from them about the change. Then, when they finally got back to me with the cost and I tried to use a different card, it was like pulling teeth to get them to process it. I must have called their care line like 20 times, and every time they said they'd escalate it and get it done, but nothing ever happened. And to top it all off, when I finally did get through to someone who could help, they gave me incorrect information about the cancellation fee and told me I couldn't change the fare even though they had already sent me a quote for it. It was a total mess and I wouldn't recommend them to anyone.

So, I had a pretty bad experience with Bravofly/lastminute.com. I booked a flight home to the UK for Christmas 2019, but unfortunately, my wife's mother was really sick with brain cancer. Her condition got worse really quickly, so we needed to fly home earlier than expected to be with her and the family.

I called lastminute.com to cancel my flight, explaining that my mother-in-law had days to live and I needed to rush home. The representative was sympathetic and I thought everything was sorted. But then, 3 days before the scheduled flight, I got an email from them offering me two options for a refund. They gave me only 38 hours to choose, but I was busy taking care of my family and didn't check my emails. I missed the deadline and didn't see the email until a few days later.

When I called them to explain, they said it didn't matter what my situation was - I was a "no-show" for the flight because I hadn't responded to their email quickly enough. They offered me a derisory 10% refund, which I ignored because I was so angry.

Honestly, I don't think Bravofly/lastminute.com care about their customers at all. They just want to make as much money as possible from each transaction. They're morally bankrupt and I wouldn't recommend them to anyone.

So, I had a really bad experience with Bravofly. I booked a flight for my friend from Hannover to Chennai with them, but just 5 days before the departure, they sent me an email saying that the flight had been cancelled. They said that they would refund my money if I requested it. But I told them that it was their responsibility to find an alternate flight for me. They said that they would find one soon, but it was just a day before the departure and I still hadn't heard anything from them. So, I decided to cancel my booking and get a refund. I called their customer care and they said that I would get my money back in 7 days.

But it's been more than a month now and I still haven't received my refund. When I contacted them, they said that I had used the ticket and the airlines would not refund my money. But I explained to them that my friend did not travel using that ticket and I had proof of it. The airlines acknowledged this and said that they had requested Bravofly to process my refund. But when I inquire with Bravofly, they come up with excuses and say that they are investigating my ticket. I don't understand what they are investigating as it is clear that they made a mistake by not conveying my cancellation request to the airlines.

It's been 2 months now and I am still worried whether I will get my money back or not. It's really annoying and stressful for me to contact them almost every day to make them refund my money. But what I get in reply is a really illogical and dumb reply. I hope they will refund my money soon.

Yo, I gotta tell you about my experience with BravoFly. It was straight up illegal and dishonest. I booked a flight from Copenhagen to Madrid through them and the night before my departure, I got a message saying my flight was cancelled. They gave me the option of taking a later flight with Ryan Air or getting a refund. I chose the refund, but BravoFly said they don't do refunds. Instead, they give you a voucher for a later purchase. I tried to use my voucher in January, but when I went to check out on their website, they added a huge agency fee that was almost half of my voucher amount. I called them up and asked to book without the fee, but they said no. I even threatened legal action, but they still refused to give me my money back. I'm not the only one either - I've seen other people with the same problem. I've posted this warning on TripAdvisor and I'm gonna keep posting it on other travel sites, blogs, and social media until they refund my money. I even contacted the Danish National Consumer program and sent a complaint to Momondo. I'm not playing around with these scammers.

I recently booked my holiday flight with Bravofly (also known as Last Minute) through the Cheap Flights website. Let me tell you, this company is a complete mess. They can't even get the basics right when it comes to running a travel agency, and their communication skills are non-existent. To make matters worse, they overcharged me on the advertised price of the ticket. I received three receipts from them, all for different amounts, and despite my repeated requests for an explanation, they never bothered to respond. Their customer service is absolutely appalling, and their website is a complete disaster. The automated chat feature is a joke, and the call center is located in the UK, but the person on the other end of the line is in the Philippines and not much help at all.

After waiting for 10 days and making countless requests, I finally received my ticket. The ticket had three legs, all with different airlines as advertised. However, one of the airlines on the ticket was not the one that was actually advertised on the website. The airline on the ticket was for an airline that went out of business in 2008. When I asked Bravofly for the email used to book the second leg of my trip, they refused to provide it to me. As a result, I was unable to manage my booking or even check if all the legs on the ticket actually existed as they claimed.

I raised my concerns with their 'Escalated Care Team', but they only emailed me once to assure me that everything was fine. Despite my continued attempts to contact them and raise a number of problems, this team only replied once about a week later to say basically nothing. I was so frustrated with Bravofly that I decided to cancel my credit card because I was worried they might make unauthorized charges. When I asked for a refund, they claimed they refunded my ticket (about 90% of the money) 'to the original method of purchase' - my cancelled credit card. I told them many times that this was not possible and asked for the money to be refunded to my bank account instead. However, they never responded to my request despite several emails.

To make matters worse, their emails are written in archaic, servile English and they never actually answer any direct questions. They always start with 'Dear sir, kindly be kindly informed...' and end with thanking me for my patience and apologizing for any inconvenience caused, but without actually fixing anything. I am still out of pocket and extremely frustrated with Bravofly.

Yo, I gotta say I'm super bummed about my recent booking with Bravofly (bravofly.com). I booked a flight for me, my partner, our kid, and our baby from Oslo to Berlin (Norwegian) on July 8th and 12th (return) on June 27th. But then, Bravofly took a whole nine days to cancel our booking. Like, what the heck, man?

Now, we only have two days before our flight and we gotta either pay three times the original price or cancel our whole vacation. And let me tell you, this situation has been super stressful. We gotta get Covid PCR tests before we fly and we didn't know if we should book something else or just wait for Bravofly to confirm our booking. And every time we called, they just said they "escalated" the care but nothing happened.

Honestly, I'm so angry. We were really looking forward to seeing our family again after not being able to for over two years. And some of our relatives have been going through some really tough stuff, like being in a psychiatric hospital or dealing with skin cancer. And now, we're in an even more stressful situation. I mean, I would say "NO-bravo fly" if I could.

I'm pretty sure Bravofly cancelled our booking just to make the prices rise. When we booked, there were still Covid travel restrictions between Germany and Norway. But now that those restrictions are eased, prices have gone up like crazy. It feels like Bravofly just wanted to make more money and put us in a really tough spot. Our kids were so excited to see their family, especially our youngest who has never met them before. And now, we don't even know when we'll be able to see them again.

The worst part is that the booking was delayed because Norwegian hadn't confirmed the return flight from Berlin to Oslo yet. But you can still book that flight right now. So why offer a flight for booking if you can't confirm it afterwards?

At this point, the least Bravofly can do is offer us the same flight at the original price we booked it for. That would be a start to making up for this terrible experience.

Sincerely,
FC

I recently had a frustrating experience with Bravofly when I booked a two-way flight from Stockholm to Düsseldorf in April. I called them a few days before my flight to add a check-in bag for 70. The outbound flight went smoothly, but on the return flight, I was told at the airport that no bag was added to my flight. I had to pay an additional 40 to add my bag, and the people at the information desk told me that this happens often with Bravofly. They gave me a receipt of the payment so I could reclaim it from Bravofly since they failed to register my check-in bag.

When I got home, I called Bravofly and explained what happened. They asked me to email them the receipt, and they said they would get back to me within 28 DAYS. After four weeks, I still had not heard from them, so I called them. The customer service representative said they had refunded the 40 and sent an email about it. I found it strange because I had not received any payment or email from Bravofly.

I later found out that they had emailed and refunded the wrong person. They then told me to contact that person to get my money back, but I could not reach them. When I called Bravofly again, they told me to email the receipt and a bank statement of the payment I had made to them, which I found to be terrible customer service since they should keep records of payments. They had already received a copy of my receipt in a previous email.

After a few days, the customer service representative called back and told me they were not going to refund the money because "it had already been refunded," which was wrong since they sent the money to the wrong person. To add insult to injury, they offered me a 20 discount if I were to book another flight with them.

Overall, Bravofly made several mistakes that caused me a lot of frustration and inconvenience. They failed to add my check-in bag after I paid 70, which resulted in me having to pay an extra 40 at the airport. They refunded 40 to the wrong person and put the responsibility on me to contact them. They also made me send the receipt of the 40 twice and a bank statement of a payment I made to them. Despite their mistakes, they refused to refund me the 40 I had paid at the airport because of their failure to add a bag, even though I had already paid 70. I am seriously considering taking legal action.

I'm sharing this review on multiple platforms because I want everyone to know about my experience with Bravofly. Let me tell you, their customer service is absolutely disgusting! They were so incompetent that my father almost ended up in a detention center. The staff was rude and unhelpful.

About three to four weeks ago, my father's flight from Sydney to England was canceled due to the coronavirus outbreak. Bravofly claimed that they had no other flights available and tried to blackmail me into taking a $300 voucher with their company to book another flight for my dad. They said that the voucher could decrease in value at any time, which made me feel like I had no other option. I was pressured into booking an alternate flight for my dad and paying more money. Shockingly, the person I spoke to was a manager!

During this fiasco, I had a mild heart attack and was unable to contact them for a while. When I finally spoke to someone else, they said that there were flights available and that they needed to contact the airline directly. They promised to get back to me on Monday, but I heard nothing. When I called on Tuesday, they lied to me again and said that there was no update. I was extremely annoyed because I only had a week until my father could become an illegal immigrant. When I asked to speak to a manager, Kamlesh was extremely condescending and unhelpful. He promised that a manager would call me back within 2-3 hours, but nobody did. He also promised to call the airline, but that didn't happen either.

Nobody wanted to help me or my father. The way they treated us was just shocking! What's even worse is that when I called the airline directly, they were lovely and changed my father's flights with no problems and no extra fees within 7 minutes. When I asked if anyone from Bravofly had contacted them regarding my father's case, they said no. So, yet again, Bravofly lied to me!

By the way, Bravofly, I have all my recordings and notes, but I'm still waiting for that subject access request. It's been almost three weeks now!

I highly recommend that you avoid this company like the plague. They won't help you, and they don't care if your elderly father ends up in a detention center. They mock you and try to bribe you. For your own good, JUST STAY AWAY FROM BRAVOFLY!

I used bravofly to book my next flights. The quote included one 23kg bag for each flight.

So I decided to purchase it. After receiving the confirmation email I checked the flight code just to find out they booked the cheapest flight without any bags. So they pocketed half the money for the flight. I called them via phone call. Their automated system is a loop of hell. The call gets disconnected all they time. That's fraud. I need a refund.

Bravofly has been the worst service I have ever encountered as far as flight tickets are concerned. Their customer service representatives are extremely rude and very unhelpful. It clearly states on their website terms and conditions that the refund will be completed within 2 months. It has been almost 3 months for me and I still have not received the refund. I reached out to LATAM airlines contact centre and they’ve confirmed that the refund was provided to Bravofly but they’ve refused to accept this. It is $2000 that Bravofly currently holds which is unauthorised and continue to say that they’ve not received it. This is extremely unprofessional and unethical behaviour by a company stealing a customers money and inaccurately promising, misleading people. Please DO NOT ever book with this aggregator. They are associated with Last Minute! So they’re all the same.

I made the mistanke of booking a flight through Bravofly (aka Lastminute.com) instead of through SAS airlines directly.

Cost to change a name for a flight booked with SAS = 65 EUR

Cost to change a name for a flight booked with Bravofly = 130 EUR + 35 EUR admin!

I asked Bravofly to clarify the "Airline fee" of 130 Eur which was double the SAS fee. They requested I send them proof of the SAS charge (I did) but despite sending a transcript of my conversation with SAS and the link to SAS website stating the correct charge, they insisted on charging double + administration fee.

*Initially I was told (incorrectly) that it was impossible to change the name on this type of ticket and that I would have to rebook.

Dealing with the customer service was convoluted and a jungle of automated replies. After finally speaking with a real person I was told the correct department would only contact me by email.

My airline (Flair) cancelled my flight yesterday and gave me a full refund this morning, but the credit card they had on file was from BravoFly, so they refunded BravoFly and now I can't get in touch with anyone to get my money back from them. It is impossible to reach a human being with BravoFly. If I don't get my money back, this company is literally a scam.

Most disgusting company ever. Airline cancelled and immediately refunded my flight on the day of booking which I reached out to and confirmed. I followed the funds and even confirmed that Bravofly had already received it from their processor, Travelfusion. They want to charge a $35/person cancellation fee for a credit card refund when they themselves didn’t do any work to chase or hunt down my refund. Been emailing their customer care, escalation line, and executives for a week with 0 response. 0 customer service and chat agent / phone agents are untrained and just repeat the same bs like a broken record - I feel so bad for them. This company needs to be shut down for the scammy hidden fees! Look at articles regarding how they failed to refund U.K. customers on time during Covid and their top executives got arrested and jailed for abusing covid funds - no wonder it’s the worst travel agency in the world! Do not book with this company!

They will charge your card and when you cancel your flight they don’t refund the correct amount. There are photos attached showing the discrepancy. This was booked on march 24, 2023 and canceled within 24 hours. My west jet pnr is EEWFUA and the flight number is WS0197. Bravofly used west jet for the airline and told me that this amount was what west jet sent them.