CB Unauthorized Charges Brazzers Prepaid subscription not fulfilled

Brazzers review: Prepaid subscription not fulfilled 1

Tweek861 of Lindale, US

Nov 03, 2023 3:49 am EDT

Verified customer

Review updated: Nov 08, 2023

Featured review

I have supported Brazzers for a very long time. Long ago, they started offering access to other subscription websites through their portal for a one-time fee, provided that you maintained your subscription to Brazzers. It was only a matter of time before they started breaching that promise, and several things I had paid for began disappearing.

When I called to complain, I was offered the chance to pay for 10 years of subscription for a discounted price, despite the fact that my subscription was current. They proceeded to scam me, creating an entirely new account and login password rather than adding time to the account that I had already paid for.

Now, less than 6 years since the creation of this 2nd account, my subscription to Brazzers is no longer recognized. I am cut off from all the content that I paid for, and my password is no longer accepted. They are attempting to rob me of 4 years of subscription, on top of the time that had overlapped with my last account.

I have attempted to contact support *twice.* I have received an automatic message saying support will respond within 5 days. Those 5 days have now passed without any response.

Claimed loss: $240.00 (40% of my 10 years for $599.94)

Desired outcome: I want my membership and subscriptions re-instated. If they refuse to do so, then they should at least refund me for breaking the terms of the sales contract that we had for the period of service not fulfilled.

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You can see for yourself what happens every time I attempt to contact them. This is now the THIRD time I have been told to contact someone else and received zero assistance.

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ProBiller.com admin

18 comments

ProBiller.com admin

Nov 08, 2023 9:56 am EST

Greetings,

We invite the user to reach out to a tech support representative who can assist with getting the account back up and running.

Our contact info can be found at https://support.brazzers.com/

We hope to hear from you

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View all Brazzers reviews and complaints

Brazzers Contacts

Brazzers phone numbers

800 5566 0000
800 5566 0000

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51%
Confidence score

International

1800 634 549
1800 634 549

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10%
Confidence score

Australia

1800 817 134
1800 817 134

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23%
Confidence score

Ireland

+1 (877) 237-4215
+1 (877) 237-4215

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56%
Confidence score

USA and Canada

+54 800 345 1150
+54 800 345 1150

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38%
Confidence score

Argentina

+43 800 802 398
+43 800 802 398

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44%
Confidence score

Austria

+32 80 026 678
+32 80 026 678

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42%
Confidence score

Belgium

+357 80 077 344
+357 80 077 344

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67%
Confidence score

Cyprus

+420 800 088 442
+420 800 088 442

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30%
Confidence score

Czech Republic

+358 800 552 050
+358 800 552 050

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61%
Confidence score

Finland

+33 805 080 556
+33 805 080 556

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70%
Confidence score

France

+49 800 723 4933
+49 800 723 4933

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45%
Confidence score

Germany

+30 800 848 1101
+30 800 848 1101

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29%
Confidence score

Greece

+39 800 176 871
+39 800 176 871

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37%
Confidence score

Italy

+81 800 100 0005
+81 800 100 0005

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60%
Confidence score

Japan

+31 800 580 2501
+31 800 580 2501

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14%
Confidence score

Netherlands

+64 800 001 175
+64 800 001 175

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71%
Confidence score

New Zealand

+47 80 024 653
+47 80 024 653

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83%
Confidence score

Norway

+351 800 180 263
+351 800 180 263

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47%
Confidence score

Portugal

+421 800 601 135
+421 800 601 135

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40%
Confidence score

Slovakia

+34 900 861 784
+34 900 861 784

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57%
Confidence score

Spain

+46 20 889 251
+46 20 889 251

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36%
Confidence score

Sweden

+41 800 009 944
+41 800 009 944

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65%
Confidence score

Switzerland

+44 800 098 8221
+44 800 098 8221

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29%
Confidence score

United Kingdom

+357 22 662320
+357 22 662320

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+357 22 343282
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More phone numbers

Brazzers emails

billing@brazzers.com

100%
Confidence score: 100%

Support

privacy@aylopremiumltd.com

100%
Confidence score: 100%

Brazzers address

2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States

Brazzers social media
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Nov 20, 2024