Bristol West Insurance
Reviews and Complaints

I've only been with Bristol West for 5 months. I recently took a rock thru the left headlight of my 2018 Audi Q5. I thought I'd be able to replace the part myself but after trying to buy the headlight assembly from Audi, I was told, based on the VIN the part was not $1100 but rather $2500. I contacted the dealer and they quoted me $4900 to provide the part and install it. So much for DIY so I filed a comprehensive claim against my policy. The idiot appraiser I was assigned, Lisa Hannable tried to value the replacement part for $877. This idiot also provided an alternate part source which turned out to be a junk yard in California.I contacted a 2nd repair shop and they told me the part number this [censored] was originally quoting was wrong, it was for a vehicle with LED headlight, not an HID.

The shop called the appraiser so she tried again, again quoting another part provider, yup, from a 2nd junk yard, this time in Minnesota. My repair shop told me after speaking with the local Audi dealer, Lisa appraiser still isn't getting it. She wants my repair shop to warranty the junk yard part even though fitment, quality is not guaranteed. That will only come using an OEM part.

It's been 3 weeks since I filed my claim and I am no closer to getting my car repaired, trying to argue with a [censored] that doesn't know squat about cars. The appraiser, Lisa Hannable's job is to save the company's bottom line, not ensure I get an appropriate, timely and quality repair.

claim #[protected]-1

JOSE QUIROZ -INSURED /Policy #ZG012081107

Tara Mccallum & phone number [protected]

address 600 Freeman dr apt 111 hampton VA 23666

the date of accident 6/27/23 at 6:00am

The report says it all

The witness can speak for themself

I been in and out of the hospital

I have no car

! been renting cars

missing days of work

i have a been ubering

i call Mr.Harrison and Mrs.Laura everyday .

Here’s how this company operates. If you are on someone else’s policy. They come after you for any money that other person owes. They will lie and cheat to get the money. Even as in my case after 5 months of insuring me on my own policy. I either paid what was owing on my ex’s policy or they say I had a lapse in insurance and they will cancel my policy if I don’t now pay after 5 months of insurance the added fee of exactly the same amount as my ex’s policy bill.

did have a policy with bristol west was buying a new car put insurance on it 6 months, that was my big mistake

Financing fell thru

got another car

bristol west REFUSED to transfer the insurance

bristol west REFUSED me a refund

now 11 months later

bristol west still REFUSES to send an email on what exactly they need from me

now after 11 months tells me they are going to investigate the matter

11 months

and still they REFUSE to give me my refund

what will it take

another YEAR?

maybe be 2050 bristol west will make a decision

framers has been horrible in this whole matter

your REFUSAL to do any thing about a company that has your name on it

now what or anything are you going to do

send me another form letter

where you dont have anything to do with it

a company under YOUR name

give me a reply

hopefully it wont take a year

I chatted with 5 online chat agents, was rudely disconnected, my wife was mistreated as she in a authorized policy holder as well, we we both told to verify unnecessarily as we were both logged in, I was repeatedly refused a supervisor, and told a supervisor would not chat with me unless I verified to the rude agent's liking and after I verified all my personal information (which I was previously informed that I had to only verify 2 pieces of personal information, previously) the agent has lied and falsified statements in a chat after I told this agent I have verifying documentation stating otherwise ECT and asked this agent to please stop lying on me, falsifying statements about me, to me, during a chat initiated by me.

I obtained an FR-44 insurance policy on 3/17/21 paid in full for 6 months and Bristol West failed to fax over the proof to the DMV/Tallahassee. My license was suspended on July 8, 2021 because Bristol West failed to submit the required documents requested by Tallahassee back in March. I placed a call to Bristol West today July 27, 2021 and asked what was the reason for this error and how can I avoid going through this and get my license and re-instate they said it would take 7 to 10 business days which is unacceptable given the fact that my license is suspended now.

I bought Bristol West 1 year Auto Ins and made 2- 6 months payment each year At the end of 3 years I did not renew and bought from another co. In my 40 years of buying auto ins I never paid monthly (and so any carry over would have to be at least 1-6 month policy payment for the next policy year) At the end of each policy year I usually shop around for a better deal and then decide whether to move on or renew and I never had a problem doing so . I was shocked when a collection co. called about a passed payment for one month, claiming I owed for the first month of a new policy year which I never renew

Bristol west cannot get away with this scam, and other non insurance companies are doing the same renewal without consent...class action threat is our only hope. These companies have no respect for consumers.

I had recently used my bank account for payments EFT. After cancelling that option of payment and for two months had been paying check by mail. The second month i had paid my bill, was also in a three way auto accident. When I called my car insurance, they told me that my policy had been cancelled two days prior, for lack in payment. They wanted an extra $8.90 for the month that i was unaware of. However, they cashed my check that i sent them, and now i owe the other car insurance over 20K since my car insurance is not keeping up their end of service. I just want to know how can they cancell my insurance but yet cash the check that i sent to them?

I was told by the insurees claim representative Mr. Harrelson that he was not going to pay for all the days I rented a car because the car should have been fixed in 3 days. The reason why the car sat at the shop in pieces was because Mr. Harrelson refused to put new parts on my car, so when these parts he "approved" were ordered they did not fit my car. To quote the mechanic"the part was cheaply made".

From the very begining this insurance has given me the runaround about everything. Their "appraiser" did not write down that my car was pulling to the right when he looked at my car and so of course Bristol West is trying to get out of paying for that also.