Budget Suites of America
Reviews and Complaints

I have been a guest here for 6 weeks as of tomorrow. Upon check in I asked to rent a microwave as advertised on the website. They had none available and said they would the 2nd week. They did not. I called for it the 3rd week and the attendant asked me how long I would be staying because they did not like to "issue them to ppl who weren't staying here for a long time". I was unsure so I asked about it again the 5th week. Then they took my payment for the microwave rental, but in the same visit told me I was unable to rent again (past the week I was in the office paying for) because I had an unregistered guest "living" with me. I do have a frequent guest that I have since registered, but that is an entirely different complaint I will submit. Now that it is settled, they no longer have microwaves again.

Also, upon moving in I was charged a fee for HDTV. I did not notice the re-occuring charge until the 3rd week. I was never told I was going to be charged and do not want HDTV, so when I called, the attendant told me that everyone was charged that fee because HDTV is in all rooms now. That would be fine, except it is not advertised anywhere that this is the case, nor did the attendant (Rose) tell me this upon check-in when she charged me. The irony of this is that my tv has not had HD service since the day I moved in. Maintenance has been here the 1st and 4th weeks to work on the tv. They actually changed out tvs and still no HD. When I told the attendant that it was probably the cable, not the tv itself, she (Gina) rolled her eyes at me and took the charge off for that week (4th). I was still charged the first 2 weeks and never re-imbursed. My tv is still not in HD.

I lived at 8150 N. Stemmons FRWY #G1089 for 6 weeks from the end of Feb. to the Beginning of April. The lady in the office said I was going to receive the taxes I paid on the room and receive the $150 deposit I had to put down on the room. I never received any of that. I call the office and nobody wants to talk to me. They always put me on hold and never return back to the phone. My name is Laci Johnson and I was in room number G1089. I would greatly appreciate it if someone would reach out to me. My number is [protected].

I need Victor the manager to send my mail back to the post office so I can receive my packages I am tracking. He will not let his staff return my mail. I moved out Sun April 1 2018. I lived here with my 2 sons. I have had nothing but harrassment from Victor since Dec 30, 2017 and when I could move he immediately had me locked out during my move so some belongings were locked behind. He bugged me for 4 months every Sunday which was my rent day asking "Are you moving out this week. When are you moving? I need you gone." I had rented there for a year. Although, my surroundings were not in the best conditions I kept to myself and my sons didn't cause any trouble. I would like my deposit and my back taxes for renting more than 5 months but I received neither. On Dec 30 2017, my ex kicked the door and was trying to get in so bad with such rage that I called the office then 911. Gppd came and when they asked Victor if he wanted to press charges they said no and the ex was still allowed to live on property. The CO even helped him get a basket apparently he left there while I worked nights my 11 yr old had opened the door for him. I had no idea he even knew where I was. My sons didn' t tell me either. Also, Victor didn't have the door repaired right away so I had to place a chair to hold it close. No one came till next day Dec 31 @ 11:30am to just put screws in it so it would close. Why didn't they do that the same day? I mean I could not sleep because I was worried that the ex would return to cause me harm becauae he was enraged that I called the police.
Then come to find out the lady below me who was there a week told me she saw him on property. Victor and he were speaking and laughing about who knows what.
Victor should not be running any property.
I need my mail forwarded. The tracking on my products say they have reached Budget and yes I did an address change but these were already mobile coming from China.
Forward mail to post office so they can deliver to me. 4144 Gentry Dr. Dallas Texas 75212.

I Christine Houston have been living at the budget suites of America for almost a year and a half. Today is February 8th 2018 this occured at 12:30 until 2:00pm. I pay my rent on time faithfully I do not cause any disturbances or problems. I stay to myself and work everyday. I had totaled my car (Pontiac grand prim) about a month ago and I had moved it and parked it on property in a parking spot in the rear of the property in-front of my hotel room I asked the office manager of the property for more time to move my car until I had the money (when I pay rent, when I get paid) and she agreed to let me have until Wednesday to have it removed from property. My mechanic ran into some issues causing a delay and when I told her of this she said "That's not my problem its yours, my problem is making sure that the non-running vehicles are removed from property" I also I informed her that "I had already paid for and had a tow company on the way to get my vehicle" she then stated "why would you do that when I told you I'm not going to tell them to not take it" I literally begged her to give my tow company 20minutes to arrive and she very rude replied "no there are towing it" and hung up on me when I replied to her "well thanks I guess ill be contacting corporate office"... even the there are literally 6 to 8 other vehicles on this property that haven't moved in months before my car was totaled and parked and their vehicles are still on property not being messed with at all. Its sad that I have to endure this lose cues of a humans decision to take anther's property

I stayed at the budget suites on rancho in Las Vegas from the end of September until end of October 2017 while we were waiting to close on our new house. While my boyfriend, my 7 month old baby, and I were staying there my daughter kept getting red bumps all over her. I called the office and told them and they sent maintence out to spray the room. After we moved into our new house we found bed bugs in our bed, I went through our entire bed couldn't find anything so I thought maybe it were just one and then some time would go by and we would find another. I finally got so tired of it that I called an expert bed bug exterminator. He came out to our house and found bed bugs in our bed frame, and in the baby's pack and play which was the original source of bed bugs. The pack and play was the only thing besides some clothes that we took to the budget suites with us. We bought the pack and play right before we moved to the budget suites so we wouldn't have to take her crib and we did not have bed bugs before we went to budget suites. The exterminator said he can pin point the time frame just by how many different spots they have moved on the pack in play which is exactly when we moved into the budget suites. This is a HORRIBLE HORRIBLE thing to have to through. My poor 6 month old baby has been getting eaten up by bed bugs for months because the problem was not taken care of properly when we were there. We now have to through away a $3000 bed because of this now! The emotional distress that I alone have gone through not including the rest of my family is also horrible and I pray that no one has to go through this. I didn't know much about bed bugs before but now I do and spraying alone does not kill bed bugs! And I do believe this company knows this but chooses to take the cheap route out of properly exterminating bed bugs.

Been here since Dec 29th. A/c hasn't worked since we been here. This is the 5th a/c unit in the living room either they freeze up solid or shut down and just doesn't work. Get hot in apartment specially after dinner cooked. Paying good money and would like a/c problem resolved. We're at the 3655 w Tropicana las vegas budget suite. Room 1133. The bedroom ac has no problem I don't know why the living room a/c has such a problem.

In December of 2016 I was refused a room and I had my nieces and nephews and my grandmother. I understand there are policies forbidding felons to stay in your establishment, but I'm disabled from stroke and I was trying to keep my family warm. I did my time for possession of marijuana and it seems that I'm not yet through serving time. I made that mistake 10 years ago and I still have to deal with it daily. I have stayed with family at your establishment on Forrest Ln in Dallas, TX. That was one reason I wanted to do business with you all, but it was a cold night of bundling together in a truck. I hope you all will work on your policies to better serve your paying customers. I thought that my paying in cash was the problem, but later learned that a handicap felon was not welcome in your establishment on I-35 in the marketplace district in Dallas.
Yours truly,
Anthony Lewis

I am currently staying at lake mead rancho location and my unit has bedbugs not only did I tell management but they refuse to move my two children and myself.. management sucks by the way.. they tried to get me to sign an agreement to of 3 days comped and that I would go after them legally. I don't think so.. my children and I now own nothing everything destroyed and I have to move for the safety of my children... I have reached out to attorney and the news anchors I will tell this story until. And get this they still haven't came to treat room.. lied and said I didn't give them permission to enter. how dumb is that why wouldn't I! thank you for screen over a single mother. I won't stop until this is resolved.

I stayed at the Budget Suite on Rancho Dr in Las Vegas on 11/10/2017 and 11/22/2017.
I had to put down a $450 deposit the first time and $425 deposit the second time. I stayed in the hotel/apartment for one week. I checked out and they told me they would mail my refund within 2 weeks. I called, went up there and even spoke with Sue, April, and a slew of others liars saying they mailed it. I told them, I have been waiting over 5 weeks for my money and I have read about how they keep people's money but it is Christmas how could they steal on Christmas. Sue apologized said due to the holidays they are running behind on returning deposits but promise she was mailing it that day. Oh and she wish me a Merry Christmas.
I called back a week later they still lying saying they are mailing it. What kind of heartless person would take people's deposits and continue to stay in business. These people are crooks and they will continue to steal our money until we band together with a lawyer and sue the [censor] out of this company. I am sure they have stolen millions from people and they are sitting back laughing. Shame on these [censor].

she is rude.and very disrespect.and has a miss use of power.we are late on are rent she said to us that she does not want us here.and is charging us late fee plus a extra day on top of that.she does this all the time.we always pay are late fee so why does she charge me for the extra day too.if you could fire her.retrain that woman with her cos.service.she has none.

My family and i are currently staying at the Phoenix location 611 w. Indian school rd. #269 for months now the above tenants have a tendacie to wake up around 10pm -3am making noise and what not ive broaght this to the managers attention many times and seems like nothing is getting done about them soley because they have been here for awhile i am going on 1yr here with my family i complain they stop only for a moment then start back up again i dont know what else to do thank you for your time.

These people are crooks! They misrepresent their prices and then on top of that, they never return your deposit they say they will "mail" to you. My wife and I stayed there when she was visiting from England. They said it was $209 for one week but when it was all said and done, we ended up paying $309.66! Then to top that off, they never returned our $30 deposit, even though we left the room cleaner that it was when we moved in. The manager there, some guy named Dan, was so rude to me on the phone that I finally hung up. He gave me a number and told me to call "corporate" course the number he gave me was nothing more than a dummy number with a computer message that says, "enter your code". I have filed a complaint with the BBB and the Attorney Generals Office, as should anyone else who has had this type of treatment or been ripped off like we have been. These people who run this hotel need to be held accountable for their shady business dealings and rip off scams. DO NOT STAY THERE!

Stay away from this company.
Suites for Rent published pricing is False Advertising, and misleading. Posted price of $$ does not state nor mention additional fees for A. Internet. B. Flat Screen TV, resort fee's ( This is far from a resort)
A. Condition of unit was in the lowest level I have ever witnessed in over 55 years of travel. Upon checking in called office regarding mattress cover, condition of carpet, rusted sink drain and overall dirty condition of floor. David the Manager ( refused last name ) stated they are not responsible for any linens. This is a mattress protector furnished on all units. I was charged for internet service. No service after the 3rd day of a seven day stay
Upon close of phone conversation, visited the office and talked with David. He flat out refused to replace mattress cover. Said the room was in pristine condition ( pictures taken ) and upon request of a change of room stated their were no rooms availble absent an upgrade of over 100.$ per week.
Requested non smoker room then stated Budget Suites do not offer non smoking Units. I then asked to cancel the contract within 3 hours of checking in, informed BS required 48 hours cancellation, and a check would then be processed which is up to 30 days.

This rude conduct by the Manager, David is beyond that which I have ever encountered. With unsavory characters sitting in the lobby walking up to the desk to discuss this with David the Manager in an attempt to intimidate me. How childish and scam oriented is this operation.
I have stayed the entire contract time, due to time restraints on my part, and appointments. I have spread the word at every opportunity regarding this operation and shall continue on U Tube, & Facebookl
In addition, because of the attitude and the encounter during my attempt to cancel, voided my Credit card so as no additional charges could be charged.

STAY AWAY FROM BUDGET SUITES. LAS VEGAS

$5./wk for internet service doesn't seem like much. Other area hotels charge $5. per stay, or include it free. The free service at Starbucks, down the street is faster. The service here at Budget Suites of America in North Phoenix is horrible. Page loads take several minutes and 8 out of 10 times TIME OUT! Some times it takes me a half an hour just to pull up my email, or just get to google's search page! With the proliferation of laptop computers, it is estimated that this hotel location takes in a few thousand dollars a month for internet service. And yet they provide to cheapest level of service available from the local cable company. That seems very greedy and thoughtless. This is the worst internet service I've had, ever. Worse than dial-up. With most web pages filled with flash elements these days, old hardware and service that was once adequate is now obsolete and poorly inadequate. Shame on you, Robert "Buck Rogers" Bigelow. Wise-up and do the right thing. Increase the bandwidth of your internet service here. Taking in so much money and providing so little in return seems quite greedy and selfish. Perhaps you are unaware. I dare you to come here with your own laptop and work for a day on this garbage service. You would be amazed. I hope. PS: It took me almost an hour to post this complaint!

I would never ever stay at a budget suites again because the manager came by the room because he thought that my mother didnt pay, when in fact she did 24 hours in advance before it was even due, so then he found me sleeping on the couch and he kicked me out because i wasnt on her "registered list!" So then she called the office to complain about that and they told her why they came by the room so she told them that she did pay but they kicked her out to just because she was complaining of what happened!