Budget Suites of America
Reviews and Complaints

I have read many complaints on this review feed. Let me notify all of you... This feed means nothing, obviously! What you want to do is file an online complaint with the attorney generals office (in your area) consumers complaint department. It is easy to file online, and they investigate!
My complaint is:
Phishing! On cl, budget inn suites advertises a rate of 229.00 per week. However, when I spoke to "corporate line for reservations," I was told something bery different. The agent attempted to confuse me, however, I can add simple numbers in my head without too much of an issue! I was told the "up graded rooms," are all that are available at this time. 07/23/2019 @ 10:42 am third floor, with microwave and tv. I asked for a rate (monthly) I was told 1, 046.00. Including tax. The brake down would be 282.00 a week. What happen to the 229.00, I asked can I have a room without a microwave and tv, "no," was the answer. I asked what happen to the 229.00 per week, the agent explained, "there are no rooms that are not upgraded available." I asked, "are there ever rooms for the 229.00?" she said, "no that is the cl rate, but we don't have rooms for that rate!" I said, "so, it's phishing!" she said, "no we don't have that room, just rooms for 243.00 per week." I said well with tax of 2.3 % at the monthly tax residential rate it would only add up to 980.00 your quoting 1, 046.00 how is that working out?"she said,"we only have upgraded rooms and one is available on the third floor." so basically, the rate is 289.00 per week.$ 60.00 $ more than the phished rate!

When I checked into this place on 4/17/19 I was stuck with no place to go with not much cash. They told me I would get my deposit at check out depending on if I cleaned my room. The day I checked out 4/27/2019 I went to return my key which I cleaned my room from top to bottom (smelled and looked better than when I checked in) The girl told me I would get my deposit back in 4 weeks. Ok no problem, at around 4 weeks I called the lady I spoke to On this occasion said it could take 4 to 6 weeks. Again no problem I waited two more weeks called at 6 weeks they said still no check, the guy I spoke to said he would make sure it was submitted after waiting a few moments on the phone he said it was call the following Thursday that it should be there, so I decided to make a trip up there spoke to a manager she said we emailed corporate and usually in these cases refund can be expedited since we are now at 7 weeks. Ok perfect, just please let me know. She said I'll let you know once they email us back. A few days pass I received no calls. Monday morning 6/17/2019 I call finally speaking to the manager Darren he helps me NONE he says call back Thursday. I told him Monica (another manager) said they are waiting on an email and supposedly it could be expedited he says I'll check the email and call back. Still no call back. So I wait till Thursday which is today 8 weeks later, I go in he said it's been submitted to corporate, excuse me that was done over a month ago, he said I can't control that. I mean seriously it's been 2 months since I left that place I don't understand why it takes this long to get a deposit refunded. I have been nothing but polite and understanding to have this rude manager to have no empathy for his customers, this is not how you run a hotel, more, extended stay or whatever you call that dump.

I have lived at you property going on 9 months, I'm a pit boss at a downtown casino working graveyard. I also have had 3 knee surgery. In the time I've been here I had to go to office on 3 separate occasions once cause a truck was taking up 2 parking spots in front of building. Had the management tagged car the first time I ask it probably would not have happened again. It was never done. The 2nd time my next door neighbor was blasting his music on full blast while I was trying to sleep. This last time I just ask the manager if she could ask the new neighbors if they could ask their kids not to ride the scooters on the 2nd floor, it's very loud not to mention safe...I mentioned it wakes me up that's when the manager said they gotta catch em in the act then said I was probably making it up, then in her words "I'm a miserable [censored]en person" that all I do is complain. But like I said going on 9 months 3 complaints is not a lot. Especially for the 900.00 dollars I spend to get some sleep so I can work. Never been late paying rent. I have to go to her to put in complaint cause she is manager but I have never and I mean never heard a manager use such foul language...

Trying that budget suite act as a hotel should have a wifi internet for everyone to a single pressure but this place sells a code for each device you want to connect to the internet i only purchase two because they have to do it and the monthly value of $ 64.96 when a monthly is at least 30 per internet normal an abuse of nesecity that these people who address this place does not matter how to put a fee of $ 4 dollars to pay with a debit card for where that money will be stolen

Completely, completely, uncalled for, unwarranted, belligerent, and so, so, absolutely just so very, rude! I am a 25 year old female living in las vegas, my entire life. I have seen just about as much as every other local here; just about everything, dealt with just about everything. But let me tell you, these employees, especially the management. Is 100, 000% completely unsolicited rude, angry, disgustingly evil, just filled with so much hate. This woman, (the manager) has been so so so very completely evil! Every single time, anyone I know has had an encounter with her. I stayed one week. I very much hope that someone else in this company gets this message and actually hears me out. This woman was just so absolutely rude, exhausting, such a devilish woman, honestly I just can't believe it, how a grown, matured woman is able to act like that. I have no clue as to how she has made it to management and honestly, I hope to just inform someone, anyone on the higher level of this company because she does not warrant any company, any good, healthy business. This woman has hung up on me, several, several times... My sister, my husband, my brother in law; when all we simply asked was if we could come in and speak about our things, or any simple request from the manager at all, apparently it pissed her off at all to be bothered on any level? I wish I could record these phone calls! Are these phone calls recorded? Because this woman has turned from, literally beginning a conversation with such a great, normal, conversation, and within one, maybe two minutes, turned into a complete [censored]ing raging, disgusting absolutely hoooooorible [censored]ing woman. Honestly, I apologize for my language, I really do, but I am so effing heartbroken she, for no reason has been such an absolute [censored]. I was hoping to call this place my home away from home, yet it turned into such an absolute nightmare. I work, I have money, it's not an issue for me, I mean, we are not scumbags in any way, yet these employees; these people, who are just regular human beings as I am, they are not god no matter how badly they wish to be, they are treating people like they are absolute scum! Trash! Beneath her/them, she is a disgusting foul monster who obviously hates her own life. My number is [protected] or [protected] if someone could please, please contact me so I can just get the answers my brother in law and I have been seeking. Thank you, you are appreciated.

Live at your Budget Suites across from Wild Wild West on Tropicana I've had pet odor since I've been there they offer to move me to another room that was worse & the [censored] of a manager says it's Budget Suites deal with it he's a white guy not the Niger that used to be here [censored] I'm going to take you guys to court I work in a [censored]ing luxury apartment complex and I'm tired of paying $259 a week for a piece of [censored] guedel transfer me to a unit that does not stink or I'm taking you to court

My name is Hope Miranda I stay at the Budget suites of America San Antonio Texas for the pass 4-6 months my grandson of 2 yrs old. Has been taken 4 times to the hospital for the bites on his body from top of he's head to he's feet. Bites from bedbugs and roaches. I have told office muiltable times that my grandson has bites marks from the roaches n bedbugs they only spray one time sent I've been living here. For almost 2 yrs. Also they've been giving me warring papers for something other do. Can u please contact me at [protected]. Or email me at [protected]@gmail.com

Today 3/27/2019 I was given a warning notice for loitering which makes no sense because I have been residing here for almost 2 months now. That short white security that was working that night has already approached me in the past. This will be the 4th time that he asks if I live here and why am I sitting in my car after returning from the store, or why I am standing outside. I would completely understand if I was causing a scene or was was doing something illegal. I have been told as well by other tenants about this security about his very odd behavior. Upon reading reviews on this address there are numerous complains about this security, why hasn't this been addressed to him. Unless it is ok for this man to be harassing your customers who reside here. I have been residing her as I mentioned almost 2 months and wish to continue, but this employee is definitely going to make the customers feel bullied as it has been expressed on the reviews. I myself feel harassed and feel uncomfortable as if I can not come outside because this person is going to target me if I have been outside for longer than 2 minutes. I would really appreciate a follow up call. [protected]

I moved in to walton walker the blvd dallas, over summer, and stayed for 2 months,, received my taxes check but never received my deposit check! Just wondering who I need to talk to to get that back :) thanks my name is trisha gomez and christina miller was on the bill as well! You can call me at [protected] or email me at [protected]@gmail.com
We stayed in the month of july-sept in rm 3009! I have called that building on manyyy occasions and no response so here I am