Burger King
Reviews and Complaints

On Sunday, we visited Burger King for an after-hours have lunch. Huge mistake! After waiting for more than 5 minutes for someone to take our order/money, the Burger King experience only got worse. We were dine-in customers, one employee brought us the kid meals in to-go bags. Then, TEN MINUTES later, our meals were brought to the table & guess what? We were given spicy chicken instead of crispy chicken. By this time, our kids were finished eating so I politely ask for a refund instead of waiting another 20 minutes. The cashier was hesitant about allowing me to see a manager. Once a manager came to the front, she explained she had no knowledge of how to issue a refund...really? A manager that is not knowledgeable in all operations is a disgrace. So, the manager gets "Gary" on the phone and he is walking her thru the steps, she prints out a receipt which says she is refunding the cost of our entire meal, however, she was only giving us cash back on the two crispy chicken meals & wanted me to sign. I explained that the amount she was refunding was not the amount printed on the receipt. Meanwhile, at the drive thru, another employee states, "I don't know what size fries this truck ordered, I'm going to give them this and not worry about it". I commented on her display of quality customer service while I still waited for a refund...20 minutes have lapsed sine my initial request for a refund. The manager could not get the receipt to print the corrected amount, a crazy employee from the back throws a $20 bill at me and says have a good day. I have never been treated this way by anyone, especially not in front of my children. These employees need to be reprimanded, if not fired. Hopefully this is not the image Burger King wishes to portray.

As i went to the burger king with my Niagara falls location and we order some sandwiches and drink but after paying for order the respresentative still didn't told as about that they are short with the ice for the drink and when i asked about the ice he laughed on us and that was the embarassing moments for us. This is the worst experince of my life

I order food periodically at 7150 e Lettsdale Dr in Denver Colorado and my order is always wrong my kids cannot play in the kids area as there is no circulation of air the tables are always dirty and the employee Flora is rude I asked for fresh french fries and she proceeded to give me old fries from another order they messed up on in Drive thru and when I reiterated that I wanted fresh fries she snarled at my and said I KNOW! I also have ordered food like a spicy chicken sandwich and received a dried out regular chicken sandwich and food not given to me iny order as well this has been on going for the past 6 months

On July 20, 2018 at 01:57 hours I visited Burger King # 4806 in Georgetown, SC. I ordered a chicken sandwich with bacon and cheese meal. I had to wait to have it cooked (which was fine) but once the food was given to me the chicken sandwich was NOT fully cooked and really upset my stomach. I know that there were other customers also waiting for their food so I am not sure if they were trying to rush or not but the chicken was definitely not cooked all the way. I have eaten at BK for many, many years and have NEVER had this problem before and wanted to let someone know.
How many other people have been given food that wasn't fully cooked?
I paid $ 7.29 for a meal that I could not even eat.
It was disgusting.

Thank you

I went thru the drive thru last night 07/23/18 I stopped at the speaker and placed my order I was told to wait a minute which I did then I had to repeat my order not once but twice. I was then told to go to first window which I did. No one was at this window and I waited and waited and no one came to the window. The car in front of me had gotten their food and left so I thought well maybe I am supposed to move up to the next window. I pulled up and immediately a woman started Yelling at me and telling me I had to go to the first window. I told her no one was there and she said well we are short handed. She kept yelling at me and I finally said just forget it I don't need food from there that bad to listen to someone rant and rave like that. She said oh I apologize but I had had enough and drove off. I will not go to any business and be talked to like I was talked to. I drove clear across town to another Burger King.

Hi there I'm complaining about them opening late like they have no care in the world because yesterday on 7/23/18 at 09:37 they wasn't opened and I seen a staff member outside and asked him why they not opened he said because they was short on staff but that's not a reason to opened on their own schedule and today on 7/24/18 I went there at 07:20 and they wasn't opened again so don't know what else to complain about besides everytime I go there they're closed

I was at a Burger King in Torrington, CT and thought I will get Oreo Chocolate shake since it was very hot yesterday. The lady charged me $3.00. I saw her making the shake at which she put some chocolate syrup which you buy from a grocery store and mix it with vanilla softy. I refused to take it. Then she added some more syrup and with regret I took it. I tasted it and threw it out right away. This is a scam. You are charging people $3.00 for $0.50 worth of good. I was very disappointed with the product. I am hoping to hear from someone regarding this.
Abe

I went to order a two 4 $6 whopper and chicken sandwich. I got my chicken sandwich and was fried so hard and shrink so bad it wasn't even ediblealso the onion rings I ordered was not fresh u can tell they been sitting. I called Burger King customer service and made a complaint was promised a coupon for another meal never received it. This isn't my first time having issues with this location about food not being fresh. All I want is for them to keep their word.

Ordered to go, two whooper with just onions & lettuce got home & guess what, it had everything but the kitchen sink on it. I thru it in the garbage because I am allergic to mayo & don't eat tomatoes or pickles. Thanks a lot Berger king. I did not go back because I had to unpack groceries & I live two far. and it was raining cats & dogs, also the entrance door was jammed for 2 years I even hurt my back when tried to open it. I told the manager finally after two years it was fixed. I always preferred You over McDonald But I think this branch is going down hill. They are also not very friendly. They do not greet you with a smile or an hello. I remember when I used to go there I always was greeted with a smile & a real how are you. Now it's, can I help you, with a look like Y are you here. This branch needs a shake up from the Corp. office. You need to screen your hiring practice better. They want $15.00 an hr. please they are lucky they have a job at all. Can't get a simple order right. Sorry to be so negative but it's the truth. John D.

I went to Burger King. in poplar bluff mo on July 17 2018... I specifically made it abundantly clear that my kids are allergic to onions... Well get home with food they dig in to it well guess what onions from the onions I was up with 4 sick kids with hives and diarrhea... The 10 piece nuggets never did get them... I came up to ur store after calling and they made me out as I was a liar in which I'm so pissed about ... This is not the first time this has happened .. I work hard for my money so I don't have it to just throw away .

Visited the Hermantown MN location. The meat in the whopper jr was cold and gray in color and the skinniest meat patty I have ever seen. Absolutely no seasoning on it. The survey validation code could not even be read because the printer they use is either poor quality or needs ink/ribbon. You should really go to Culver's and taste a hamburger. They are always hot and tasty.

I ordered the bacon swiss sourdough king. I noticed an onion sticking out of the bun which i don't like. Took the lid off my sandwich to get the onion off and there was an inch length of a grease pencil stuck in the cheese. To top it off, when i brought the sandwich back to the counter the lady told me i looked tired and should go home and take a nap!
Very rude and unprofessional.

I completed the survey for the free whopper; however, once completed the validation code was supposed to be provided but for some reason it didn't show. Rather the page went directly to the log off page. I tried to recall the validation code page without success. Therefore, I'm in need of assistance to retrieve the validation code or instructions on how to do it, please.
Your help is appreciated. I look forward to hearing from you very soon.
Again, I thank you!

Hello Burguer king Corporation.

My name is Jhojan Calderon and I want to report evidence of poor customer service and bad quality of the product. I'm a frequent customer of your food and I don't have any complain about your food and how good it is. But two restaurants of yours make to feel the customers a really bad customer service as bad attitude and bad attention. The restaurant located in 730 NW 36th St, Miami, FL 33127 has one of the worst service of the whole area, the attitude of the employees is really bad when I try to make an order and also It's always out of service between 10pm to 12pm, even when they have to close at 12pm. I'm really sure that if you go between those hours you'll be able to see it. The last time I went to this restaurant was on July 22 2018 at 11pm and I tried to make an order because the drive thru was open and illuminated, but nobody answered it, then I went to the window but nobody was in the restaurant even when the lights were on and the computers were working. Because of it I had to go to the next restaurant located in 1309 NW 20th St, Miami, FL 33142 and I were able to make the order and everything was good, I asked the girl for some ketchup and mayonnaise but she answered me "no ketchup, no mayonnaise" in a really bad attitude. When I arrived to home I opened the burgers but they didn't have vegetables and it was something really different than I was expecting and for the same price. I really like your food and I think you have a good quality but your customer service in those restaurants is the worst in the whole area. I'm sorry to say this but I don't want to have another experience like this. That's why I can say that I won't go to Burger King like an option for food. I will add evidence of these experiences and I hope you can do something for us, the customers. Thank you!

I visited the Dekalb, Il Burger King located on 38 and had a horrible experience. It was Thursday July 19th 2018 around 5 pm. I ordered the 2 cheeseburgers and double quarter whopper and they were very warm the cheese was barely melted. My daughters had ordered chicken nuggets those weren't very warm too. The pop machine was also down and they did not have any coke products. The bathrooms were disgusting (dirty toilets, toilet paper) and the floors throughout the entire place were sticky. It was an overall horrible experience and i wanted to inform you all what is going on. I hope you get this resolved or I will never be returning again. Thank you
Olga Nambo

Stopped at Burger King in Rawlins Wyoming on Sunday July 22. The restaurant was horribly filthy, the service was sub par, we had to ask for our food. I have been a restaurant manager for over 30 years, if my crew ran any of my restaurants this way, I would fire every single one of them and bug bomb the store, rehire obviously a more intelligent and caring crew before re opening the restaurant. Where is the area manager? Where is the restaurant manager. If this is how Burger King corporate allows their restaurants to operate, you can be sure I'll never step foot in another one again. Store #17794.

The wife and I were looking forward to our whoppers with "Large Fries", this was a drive through purchase, damn glad I did not order kid size fries. Where the Fries running low?
So to say the least, Extremely disappointed with the pathetic excuse with the 12 to 18 fries in each order.
OMG
So... Now according to your complaint form, my complaint is not long enough, are you messing with me?
I'm very sure I'm not ever eating your food products again, it's no longer an option. Please be sure of this, the situation will be now shared with each and every person I may converse with when it comes to Burger King.

The manager at Burger King on 184th Halsted name Red, has been and still antagonizing my daughter and other workers as well as customers. Red's attitude is horrible towards her workers and customers. She talks at people and not to people and is at times very disrespectful. She called herself terminating my daughter due to the fact that she didn't feel comfortable signing a write-up that she didn't agree with. That is mot acceptable. We all have that choice. I am very disappointed in Red's leadership skills or lack there of and feels that she NO longer needs to be in that position. Workers have quit on her as she has called them out of their names and belittled them. This is and should be unacceptable behavior and she should be reprimanded for her behavior. I am looking to speak with a manager named Denise and or the district manager Maria.

Sat, july 21, 2018, 11:30 am
I just ordered a whopper jr meal at your wyoming, pa location. Took one bite & the largest blackest hair I have ever seen was inside my sandwich. I took up to the counter & gave it to the manager & she never said a word to me. No i'm sorry - let me get you another one - let me reimburse you-nothing!
I walked out & will never return to a burger king again!

Arleen thomas

Why cant I contact anyone from corporate? I just get a call center that can never help me with a very simple issue. Ive called about 4 or 5 times now in a 2 month span and been told the same thing every time. My issue is that I dont eat meat and would like double egg instead of the meat but they cant do it because on the computer theres no option for it? But theres an option to substitute the meat for another type of meat? And if I choose no meat im charged for the meat anyways? So they are forcing people to eat meat. If I wanted extra meat or extra anything they charge for that. So if I dont want the meat why should they be able to charge me for it? Like I have had the same issue with jack in a box and mcdonalds and they both was able to resolve this issue when I called corporate. But with burger king they cant do anything after 4 or 5 of me calling them?