Burger King
Reviews and Complaints

Hello, I this morning I went to your restaurant to get a ham crossissant and a bacon crossisant before heading to my doctors appointment. Both sandwiches were cold and both had cold slices of cheese slapped on them, but I didn't have time to return because I was running late. I called the number on my receipt and let them know I would be back to get a fresh sandwhich. When I returned I went inside vs drive through and the inside of this store was disgusting. Flies everywhere just gross. The cashier took my previous receipt (cold sandwhich) and my new order and went to prepare. There were 3 other people ahead of me and all of us waited 25 minutes to get our food. I checked my bag before I left but I only glanced didn't open until I got home. Again my food is cold and seems like it was sitting all morning and I did not get what I ordered. But the cashier forgot what ordered and took my receipt.

I visit this Burger King atleast 3 times a week. No longer will I do so. The woman at the front window was awesome, even recognized me. The woman at the 2nd window was horrible. She 1st tried to hand me the wrong food. She finally got my order, then when I asked 4 mayo she huffed n puffed with ..oh my god. I looked to see there was no straw in my bag, asked for 1 when she returned to the window only to have her start cursing. I guess I was inconvienencing her with my order! But never had I recieved this type of service when trying to purchase a meal!

Went to eat at your store on Belair rd in Evans Ga and ordered two of your sourdough double kings which would have been good if they had toasted the bread then when I asked about it being toasted they said that's the way it comes..well right next to my table in the window is a picture of your toasted sourdough burger...we haven't been to burger king in a long time and the only reason we came this time was to try this burger that looked really good...really disappointed ..

Every time i come to this location, wait time is 15 and sometimes longer. Its not even busy right now but i have waited 15 mins already. On top of short staffed. Nothing is offered for the wait nor acknowledge about the wait. I called the customer service number before and even they were rude so i am not call this time. I will never spend another dime at Burger King due to all the bad experiences

6/18/18 around 3:45pm I went to the drive thru of this Burger King. When you specifically repeat your order items and they still can't manage to get it right is pretty upsetting. The lady asked me if I wanted any sauce which I did say honey mustard. I never ended up getting my sauce. I asked if they had fruit punch Hi-C, which they didn't so I substituted it with mellow yellow. The mellow yellow tasted like carbonated water. I never go out of my way to fill a complaint but this was just ridiculous. I never got told my total, even when she said it would be told at the 2nd window. The person at the second window was completely rude speaking to a car that was leaving, who almost forgot to put ketchup in my bag. I come to this burger king many times because it is the most close one to my job. Such an unhappy customer! I won't returning regarding the actions of the workers there. If you can't provide good customer service I don't think you should be in the food industry as well as have a manager on staff who would take care of these issues. I would want a refund but good is that going to do if I would not return. What could be done about this I would love to know too.

This burger king has to be the worst I have ever come across. The managers do not follow any of the protocols(hiring, cashier, etc.). 60 dollars has come up missing without proper investigation . The register protocols are not being followed, multiple people using the same register. They have no respect for the workers who have bills to pay. Went from working 9 to 5 everyday, to working 2-3 days out of the week, to the managers giving me an entire week off with no explanation or regards to anyones livelihoods. This has happened to multiple team members and has resulted in them quitting. There has been multiple occassions where cups and food has ran out throughout the day . Team members have been training newly hired managers when they are not compensated for training anyone. This burger king needs proper management because this is unacceptable

I went to work on 06/18/18... As I walked in to clock in I was told that I was being let go and someone was taking my place until a new employee is trained.
I wasn't given a reason as to why I was fired but I was told by another employee that it was because I was chewing gum and took my time to complete my work which didn't make sense to me because I felt if I did anything wrong the manager should have said something to me himself . Which is also partially false accusations... I feel like 8 was fired for no reason ...Contact [protected]@yahoo.com

BK used to be a company that prided itself on "char broiled". There is NOTHING char broiled about your burgers or your chicken. The burgers seem to be infused with char taste but there is nothing char broiled about them. As a former sensory scientist I am looking for a fast food company that really wants to offer certain burger flavors that are no longer available anywhere in the fast food industry... char broiled means a crispy broiled exterior to the food. Also, grilled onions... what a joke. No one no longer knows how to prepare "grilled" onions. You need to figure out the old school char broiled and crispy GRILLED onions. This would boost your company immensly. You need to do a TOTAL MAKEOVER of your burgers. I suspect your sales are declining and it is because all of the fast food restaurants are preparing aweful aweful food. Would it not be more appetizing to see a plump juicy burger piled high with real grilled onions. And lets exclude the onions to see a plump burger with charred crunchy exterior! You need to figure out how to do that and then supply a promo that boasts the best fast food burger EVER!

Store# 10803, in McGregor, Texas
June 17, 2018
Went to drive thru was informed grill was under maintenance, so instead of ordering a burger, I ordered 3 orders of chicken fries, French fries and sodas. Waited in line, when I got to window I then was informed they were out of chicken fries. So just how hard is it for them to know that 9 chicken fries are in an order ahead of time, second time in 2 weeks they can't get it together. Will NOT visit again. Who ever was in charge needs to go to food manager classes or find them another job.

Every time I visit this one particular restaurant it's either they only serving whoppers or they don't have any Jr sandwiches mainly chicken I live around the corner from this restaurant on broad and canal I'm not understanding how come they can only serve what they want at night then when I asked her why she replied cause that's what we have i then ask was that every Burger King she then said look I don't know what everybody else doing just very rude and unprofessional I'll never go there again and make sure I tell other people about this place

We went to the Burger King in Roebuck, South Carolina, Sunday night. Our food was wrong, all the food was ice cold. Drinks were nasty. Our Sons wAited for 30 min. Or better in drive through. The woman read the order back and when the got it home it was not even the right food, food was missing, cold, wrong. We called and whoever we talked to she said we could wait and bring our food back in the morning and the manager would fix it, So let me get this straight, we are not to eat our food and bring it back in the morning? She said if you want it all replaced, Yes she said or you will not get any of it replaced! So we paid over 60.00 and our food was cold and wrong and the Tea was spoiled, The only positive thing was the Two Cokes. We had 6 whoppers, 5 fries, 6 drinks. I'm very disappointed in this Burger King, The women on the phone was very rude and very disrespectful.

There is a girl manager at the heber store, she has brown hair and wears a tie with her uniform. I have been in a couple times this month and everytime I order food, she is sitting in the lobby and not helping the staff. I have overheard her say she's is overwhelmed and can't handle working right now. She seems very short tempered and doesn't seem to care about her job. I am not sure if cooperate knows about her behavior but I would think not!

I ordered a chicken sandwich meal I wanted onion rings instead of fries I was told they had none. The fries were old and burnt my chicken was so old that there was hardly and chicken just burn breading. My soda had no carbonation and was flat. This is not the first time I have eaten there you all need to close it down before someone gets sicker than I did please I drive for a living and have eaten atany bk in Louisiana and this is by far the worst place ever and the teenie bobbers you have working there are extremely rude to Caucasians. They don't put the saying"Have it your way" it's "we don't care"! Praireville la on airline hey. I will be eating at McDonalds from now on in praireville sorry but you need to know and seriously look into it before you have a lawsuit on your hands.

On Saturday, June 16th, 2018 @ around 10:30 pm, I went thru the drive thru in Omak to order 1 item. There was 1 car ahead of me and 2 cars behind me. It took 40 minutes just to get my item. The employee (believe his name is Claiton?) didn't seem to care, and was very unprofessional and unapologetic for the time wait. 40 minutes in a fast food drive thru is unacceptable... I understand there's big orders, but 40 minutes is no excuse. I would like to see Claiton reprimanded, and the drive thru time at Omak drive thru cut down from 40 minutes to just a few minutes. This is not the first time it's taken this long to get an order.!

Norfolk, Nebraska. I stop for a chicken sandwich even though 75% of the time it's poor quality but this time takes the cake. The chicken was completely black the bun rock hard and the fries tasted like they have been sitting out over night. Worst fast food I've ever had. I wouldn't even give it to a dog. The only time you get fresh food their is to go over the lunch hour. Poor management and workers.

I'm a loyal customer of BK and order the same thing every time. Today I was utterly disappointed with the meal I received at the Burger King in Daveport Florida. I order the number 13 chicken fries and a spicy chicken jr.! The spicy chicken sandwich tasted odd and very different from usual but I thought nothing of it and moved on the my chicken fries . To my surprise they were literally burnt and tiny. They looked like thin burnt nuggets. It was ridiculous. I don't even know who would sell these. It looked like the crispy parts left at the end of the fry pan. I can understand if they were running low but then give me the option to choose something else. I'm upset I spent 10 dollars on a meal that wasn't edible. The only reason I didn't go back is because I'm a couple miles away and was already in my comfort clothes ready to eat my food. It would of been a huge Inconvenience if I had to go back. I'm so disappointed and will not be returning to BK unless this is made right.

This is the second time within a month that I've ordered burger king for my lunch. I don't eat out often, but I wanted to treat my family with something quick and tasty for lunch. BOTH times in this past 30 days, I ordered nuggets. BOTH times, I received no sauces for my nuggets. I specifically even ordered extra sauce so we could dip our fries as well. I'm not one to complain, but it's quite ridiculous that something so simple but crucial can be forgotten. I worked in fast food for 5 years, so I get it. Things happen and people make mistakes, but please please please, double check the orders before sending them out the window. I should've known better than to leave without checking the bag, but I really shouldn't have to. Thanks for your time.

I ordered 2 sausage, egg, and cheese biscuits in the drive thru at 6am. I was told that the biscuits had another 7 minutes to bake, so I was asked to wait. I waited 15 minutes until I had to walk in to find out where my food was and it was still not ready. It took a total of 28 minutes to finally get my food. This is exactly why I stopped going to McDonald's, and now Burger King has the same issues.

First of all theamager spoke to me and my fiance like we were some under educated get friends of hers. Second of all she was rude. We went thru the drivthu of burger King, Hiram ga around 10:35 pm on 6-15-2018. We ordered three meals, one of Wich was the bacon king combo. Well upon receiving my order I checked it and it only had the peices of bacon. Well we were instructed to drive back around and wait in line again. So we complied and once to the window we spoke to an employee and the took the burger back and piled a handful of bacon crumbs on the now cold burger and gave it back. We then asked for the manager and when she walked up to speak with us she propped up on the window and spoke like she was leaning on a bar top talking to some ghetto friends. We spoke with her about the burger and the amount of bacon that was on it. She then claim that they only put four peices on there bacon king. But the proper way to make that burger is with 8 peices of bacon. So she told us they would make a new one. When we finally received it 25 min had passed since she told us that so by now it is almost 11:20 pm. And once again I inspected the burger yet only to find out I just paid almost 9 dollars and sat there for almost an hour and still only got four peices of bacon. And so by this time the other two meals are cold and w had sat in burger King parking lot so long and was so distraught at everything we couldn't even eat. So it was either eat cold burgers or drive home and microwave them. Now if we wanted microwave burgers we would have stayed home. Now my total meal was almost 28 dollars for food we couldn't even eat. Now I'm asking that someone please look in to this situation for I am very unhappy with the whole situation. And another thing. I want to point out there was several people standing and waiting in there cars for food also and they couldn't get any of there orders correct either. And I also wanna point out that the gentleman running the drivthu winow and the gentleman running food outside to customers were very friendly and respectful. They should teach there manager a few things. So thank you for your time and please contact me at [protected]@gmail.com. thank you

BK has more flavor, etc. But this one, there were two cars ahead of us at the drive-thru. The one sat at the order thing for 17 minutes. The next car went and ordered right away and the both went to pick up their food from the window. It took 33 minutes for the same car to leave the pick up window. Meanwhile the line behind us grew and grew. We were at the food order thing and NO one took our order. Cars behind us were blasting their horns, etc. Finally the guy who held up everyone twice went and parked to the side so they could bring him his food, Problem is? Was too narrow for two cars.. the holded up time guy and the guy before us. By this time everyone was going on as if it was WWII, Everyone behind us wanted to exit since they were sick of waiting but they could not get thru... so more honking and swearing took place. But finally the quick guy ahead of us was able to move up and grab his food. But they still never asked what we wanted. Then everything happened. The guy finally was brought his food from inside to where the slow guy was and everyone was waiting to turn onto Telegraph during rush hour. Then the guy ahead of us moved and STILL no one came and took our order, So my caregiver said screw it and started to move up from where we were to exit the place. We quickly verved to the food pick up window to place our order and to get our food, Then the girl behind the counter started YELLING at us, yes YELLING saying we had to wait our turn, she could not accepted new orders at the window, and if we wanted to get some food we would have to pull around again and start all over.