Burger King
Reviews and Complaints

I traveled to the BK Store 10243 on Broad St. in Salamanca NY a few days ago. Ordered a Salted Carmel Shake at drive thru, as I was on my way home back to Erie. After driving about 20 miles down the road, I tasted the shake. It was just a plain shake, there were no chocolate pieces or pretzels in it, as advertised. I feel like I got ripped off. I could not go back as I was on the interstate and it would have taken me around 40 miles out of my way. I paid $2.89 for this useless shake. I don't know if the workers had no idea how to make this shake or what. Very disappointed.

Went to BK for a cup of ice. Guy on the speaker told me a large cup of ice was $2.00. Oh, ice is $2! Ended up he said $.54...after he had to ask someone. I waited in line for almost 15 minutes. Pulled up he said $24.--...i said no I'm the ice. They handed me a small cup of ice. WTH...this BK is so poorly run. Because it is close to my house I keep trying...no onion rings...no catsup...get a team in thete that has more than a 2nd grade education and zero social skills.

Today myself my wife and our 2 year old son and 5 year old son where flying from Palma airport in Majorca.
We decided to purchase some chucking wings from the Burger King at the airport after waiting a while for them I received them upon biting in to one I realised that the outside was cooked and the inside was still frozen solid.
Fortunalty it was myself that tried them first as if it was one of my sons that would not of realised and could have been seriously ill.
Upon realising this I took them back to the counter where I told the girl behind the counter who last at me and walked of the next thing a man I believe to be the manager came round. And was surprised when I told them I didn't what fresh once I wanted my money back I can't give you an order number as he took my receipt and put it in the bin but I paid by card so I have a bank statement to show my purchase. I think it needs sorting before someone is seriously il from this.

I ordered two 20 piece chicken nuggets. I was told that I had to wait for the nuggets to cook. Fifteen minutes later when my number was called, I noticed that my food was not hot and one order was very visibly old. I waisted time waiting for cold nuggets and I was also cheated out of my food, 16 nuggets in one bag and 14 nuggets in the other. When I complained to the manager, he refunded my money and told me there was nothing else he could do for my inconvenience. So no comp meal, no remaking my order, just INCOMPETENCE from employees and a COMPLETE WASTE OF MY TIME. First of all just for doing a survey, you get a free sandwich, so for the manager to tell me sorry I can't do ANYTHING ELSE for you is COMPLETELY UNACCEPTABLE. With this formal complaint I'm expecting to get several complimentary meals for my inconvenience and for the lack of empathy from the manager for wasting my time and cheating me out of my food. Thank You

My contact: [protected]@gmail.com

I want to compaint one of burger king store at 213-215 E Fordham Rd, Bronx, NY 10458, which always delay openning everyday.
On June 14th 2018, I went to there not open yet until 7:20am, the door man open the door, but the manager rejected customers to get in, and said they have to close the store without expaination!

Very terrible service and more terrible experience at there!

But I am still burger king fans who always eat breakfast 5 days a week. This store is closest one to me, no chice...

Today, I went to the Burger King located in Alamosa, CO. I placed an order for two cheeseburgers, a small fry, and a small coke. The lady rushed me through my order and told me to pull up to the first window of the drive through. Since I was being rushed, I could not complete my order (which was for no mustard to be added to my burgers). When I asked the lady at the window if they could leave out the mustard on my burger, she told me that they could not change my order because it was already sent back to the cooks. I asked her if they could remake them without the mustard because I am highly allergic to mustard seen. She told me that they cannot remake the order because they have been "wasting" to many burgers, and that I would have to take them as they are. With my allergies, I absolutely cannot eat mustard. At Burger King, your motto is "Have it your way." Why did this employee tell me that I had to pay for a burger that I will not be able to eat? If I were to have eaten that burger, I would have had an immediate allergic reaction. Since she could not make my order the way I needed it to be made, I drove off and told her I did not want anything. This cost the company $ 20 and also the food that has now been wasted. I should sue this franchise for telling me that I have to take the burgers that have mustard on them because she didn't want to waste the food. ARE TWO CHEESEBURGERS WORTH A PERSONS LIFE? I don't think so. Burger King obviously does not value their customers.

On Tuesday May 22nd, I ordered breakfast from Burger King at 2256 Ambassador Caffrey Parkway, Lafayette La. with mold on the bread. I was told that someone was going to contact me about this matter, but never did. So it seems to me that serving molded bread is not much of an issue to Burger King, nor checking dates on the products their selling. Attached is a sickening photo of the molded bread. The public really needs to be aware of this disgusting type of operation!

If she a manager she should not a been arguing with a employee and she on the front line in front of customers .Store 349 Tryon RdI something really needs to be done about this, she's not very professional to be a manager at anybody store acting out the way she did today. I will never return to that location ever again to know that a manager reacted the way she did. All I know is the manager name was Octavia

Every time i come to this location there is always items missing from my order! Mother of 4 so on my 30 min. Lunch break i run my kids some lunch.. Once again today i go by. Drive thru at the, Lincoln ne Havelock location, the girl at the window broke the lid on one of the drinks and still tried to hand it to me.. I asked for a new lid. Then hands me a kids meal bag and 2 others.. I said Is this everything. She says YES.. I believe her my own mistake!.. i drive all the way home and am missing a chicken sandwich.. And the fries looked like they were dumped in the bag! So i call the location to speak to someone the phone rings for 2 min straight work no answer! For almost $10 a meal you'd think they would double check what going In the bag!.i know lunch hour is a busy time but come on get it together not everyone has time to run back and forth.. Now how do i get reimburse for my time and $?

*Tuesday June 12th, 2018 11:44am order #42 lane 1.

I got to store # 9865 every morning at 710am, I purchase a sausage biscuit and a sweet tea .. I was told when I was over charged that this was the new price and the manger would be taking the signs down and she tells me she's the manger. I clearly got their today the sign are still up . I purchase my regular breakfast and I'm charged the correct price. This is not the 1st time someone new has lied to me and thinks it's ok. They just built a chick filet new to the buger king I'm going to start going there to try it out to may things going on at store # 9865 .

Bought this double cheeseburger for my daughter at Burger King On Davis St San Leandro CA. The burger patties were burnt and they had no problem serving it to customers. I've had many complaints about this place in the past, about their customer service and their food. Most of the time the food is not fresh. I only come here because it's the only drive thru fast food place close to my house. Worst Burger King ever.

I have been there several times this month. The burgers I got every time we're just thrown together. They looked absolutely disgusting. The cheese was hanging halfway off of one and the ketchup and mustard was in the center of the bun not spread around and there was very little. On the other burger I ordered no ketchup and add mayo, there was so much mayo it literally covered the wrapping and just covered the entire burger on the top of the bun. I wish I would have taken a picture to show. On top of all that I went back and ordered a whopper, it didnt look to bad but it tasted a little funny. I was hungry so i finished it probably not even 15 mins later after eating the burger I threw up and was sick for the rest of the afternoon. So i decided to give this place one last chance. I went today and ordered a 10 piece chicken nuggets because I was tired of the crappy burgers the chicken nuggets were even worse! I'm pretty sure they gave me old chicken nuggets. They were cold and when I tasted them that had an awful taste and I threw them away. I won't be back to Burger King again not for a while until I get enough courage to try again. Hopefully burger king's corporation will handle this matter. Possibly send someone through the drive thru and see for yourself how disgusting this place has become.

I get breakfast almost every morning and I have officially stopped getting the $0.79 sausage biscuits as of today because more than half the time the biscuits are old and hard I do not have time to get out of my car and go inside and complain every time this happens because I have to get to work you can tell that they've been made in bulk and left it sit there which I think is completely unacceptable very disappointed

me and my went to burger king #11437 on 6-9-18 at5:02 p.m . my wife order a bacon king and it wasn't done right when the sandwich out the second time it was the wrong sandwich. staff said they would make a new sandwich we waited over 30 mins for my wife sandwich and it was not made at all. we asked for our money back and the staff wanted to argue with us.

2 days in a row i came to the burger king on delware ave in south Philadelphia 8 asked for no mayo, today explaining t9 the casgier i am deathly allergic to eggs please please please please please do not put mayo on my sandwiches. Get my car go to bite the sandwich and there's Mayo on it. When I go back in the store they holler at me and cursing me telling me there's no mayo on it I opened the sandwich in front of them they told me why can't I scrape it off. This happened at 6:50 p.m. as I'm walking out I hear one Jen would say next time I'll spit on his sandwiches

My mother in law when to the Burger King drive thru located in Donna Texas. Once home, we realized we were not given drinks or fries. We drove back and complained and asked for fresh burgers and the lady gave us a face. We watched her take the old burgers out of the bag place in a new bag with fries and hand to another customer in the drive thru! We hands us the drinks to fill ourselves even though we went through the drive thru and once our meal was ready she tells us here are your "fresh burgers". Not a single thank you and we apologize for the inconvenience was given!

The cleanliness of the restaurant I went to Burger King in Hudson I believe it's on I don't know the exact address but it's across from Market Basket in Hudson New Hampshire so as I go when I noticed there's only three people in the restaurant and it is completely disgusting food everywhere all over the floor behind the counter bags the fryer area is completely coated with Greece and salts is just completely disgusting the tables 10 of the tables in the dining area have never been washed salt all over them It just was not up cat I asked her why it was like that and she said that she was understaffed I advise well if you were understaffed maybe you need to get somebody in here to keep it staff to keep it up to code because it's just completely disgusting I took a video and some pictures to show you I am a palled and I don't think I'll ever be attending a Burger King again

date: 6/10/2018
store# 11525

incident: I went thru drive-thru at Kingstowne VA Burger King on Kingstowne Road.
I was crystal clear telling the attendent I wanted the 2 for 4 Mix or Match with one croissant with bacon and one biscuit with sausage. He obiously was not listening and repeated the order back to me, all wrong, so I repeated to him again.
I was given both breakfast sandwiches with bacon, not one with sausage, and both were stone cold, obviously made earlier in the morning. Nothing was heated or melted or even a little bit warm.
Burger King should be ashamed to serve this to a customer.
I drove back again thru the drive thru and told the manager. To my surprise the manager did NOT offer to replace it or give me any consideration for their mistakes. I was extremely polite and did not raise my voice. But nothing was offered to me to make up for my inconvenience.

I stopped at the Burger King on 3 Weston Road tonight at 11:10 pm to order a frozen coke for my daughter. I waited in the drive thru for a few minutes. Nobody said anything. I said hello a few times and nothing. I then drove to the pickup window and saw they closed at midnight so knew I had time yet. I saw one guy kneeling down behind the counter doing something and another guy walk by the window twice with a headset on. No one stopped and acknowledged me. I said hello a few times and then tapped my horn to get their attention. Still nothing. This was very frustrating to watch. My wife witnessed this with me and my daughter who is 17 was in the back seat. This location customer service is getting worse and worse over time. This is close to my house so I frequent it often but will start to visit other locations as this is not the first time I had issues here. Call me if you want more. [protected].

Shandell Simmons

On June 9, 2018 I l ordered food from location 4782 Raeford Road. My complaint is regarding the wait at that particular location when I ordered a vanilla shake and 4 Dollar Deal. The cashier at the drive through window, first prepared a different flavored shake than I requested in my initial order at the drive through display order board, when I corrected her, the manager then started fixing the vanilla shake and asked if I wanted any whip cream, I then replied no. The shake was fixed and then the bag handed to me through the drive through window. I waited at the close window and had to get the cashiers attention to get Ketchup and was given some through the Drive through window and the window was closed once again. I drove from the drive through window and noticed that the cashier had not yet given me my vanilla shake. So I backed up and went through the Drive through again and had a 2 car wait to get the vanilla shake that was still sitting at the shake machine. The cashier handed me the shake and asked are you good and I replied yes and drove away. I am writing this because I feel I could of been provided greater customer service.