Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unclean service employee
Front empolyee handling money, taking orders, then moving to kitchen area and handling food, no gloves, no mask, everyone else has them on, moves back to register, never cleans hands, even took outside and order and came back without cleaning hands, likes to stroke his beard and sweat from face while working. Nasty so now you know if you care. This store is in jefferson city tenn.
Bad odor in dining area
I went to eat a burger yesterday 5-12-20 and the stench was so bad I knew that I could not eat there. It smelled awfull and turned my stomach. The employees looked like it was their enviroment. I left before I got sick.
Read full review of Burger KingDrive thru customer service
This afternoon I went to the Burger King in Salinas California. The one located on 1589 N. Sanborn Rd. I was in the drive thru and made my order. When I went to the window to pay it was over $45.00. I asked the cashier why was the amount so high. She began to tell well your ordered 2 crispy chickens and I was like ok. And during the time she was telling me...
Read full review of Burger KingMobile order issue
Isn't the point of a mobile order to be able to order and avoid the lines of people that did not pre-order using the mobile ordering app? Today, 4/1/20 I used mobile order order #25 at 6:07pm at 1420 East 72nd St Tacoma, WA 98404 location. The app said they call my name so I waited in the parking lot since no one is being let inside. I waited 20 min and...
Read full review of Burger KingYour family meal ads for $12.99
At this time of crisis. People are looking for cheap deals to feed them selves. I personally loved BK but this is ridiculous. I've been reading a comments about missing a food on delivery. I never thought it will happen to me. I've ordered a 12.99 deal for 3 whoppers, 3cheeseburgers, 3 small fries. I only received 3 whoppers 2 cheeseburgers, 3 small fries. I mean, it's not much but it adds up if most people doesn't get their order correctly. It really disappoint me especially while we are stuck with quarantine. Shame on you BK.
Employees
My daughter works at BK and during this pandemic the owner is not providing a face masks. First of all, I am furious that you are making them work, but is so, at least provide them with some sort of gear to wear to protect themselves!! Or don't you create about your employees?? I feel like the managers don't care because they are making money keeping the doors open. Jennifer from Cleveland< OHio
Read full review of Burger King and 2 commentsCleanliness/Employee Actions
Burger King on Robbins road and 31 around 6:30pm in Grand Haven, Michigan.
Today, 3-29-20, I went thru the drive thru and ordered two whoppers, large fry, and vanilla shake. Love all three! But when I got to the window the male employee filling the bags, not the window cashier, was picking things out of his teeth and wiping it on his pants, multiple times. While drinking out of a white plastic bottle. There was a good line of customers so I took my food and left. I threw out my food and drank the vanilla shake since it was handled by the window cashier whom I watched wash his hands twice while I was waiting in line and was very friendly. Normally I would not be so picky, I was hungry, but with Covid-19 in our midst I went hungry. Please try to inform your employees about how important sanitation is always and especially now. I understand workers do unsanitary things but they should try NOT to do it in front of customers.
Thanks for your time
Tender crispy chicken sandwich with bacon
On March 20th around 9pm I ordered a crispy chicken sandwich with bacon, with onion rings with a sprite and a vanilla shake, I paid 12 dollars and 54 cents, I then went home and ate my sandwich towards the couple of bites left I noticed the chicken having a pink color to it, I didn't think to much of it, then drank my sprite and my vanilla shake, then I...
Read full review of Burger KingEmployee
Very rude female in the drive thru every time i have been to location #237. She is very pushy for you to end your order, has even totaled my order in the middle of speaking and told me to pull forward and wouldn't let me continue with my order. You get to the window she is rude. You can tell her thank you and just get the window shut in your face. Tonight i...
Whopper meal
Ordered 2 Whoppers with fries, was very pleased to see that young man who took my money on drive thru was wearing gloves. However, I noticed that after taking my cash payment he walked over to the French frie window and used those same gloves to fill my order. I asked him to change his gloves because he shouldn't be using the same gloves to handle money and...
Read full review of Burger KingRaw food
Went through drive thru, paid for my order. Was asked to pull to the side to wait for my order. manager came out to bring my order and said the impossible burger had been freshly made. Left came home, took two bites of my burger and realized something was'nt right. Open up the burger and found that I had a mushy red uncooked burger. I called the restaurant...
Service declined
My son has been a regular customer for over 3 yers at the Wahpeton, ND Burger King.
He is a truck driver and his truck will NOT fit into the drive through.
He was denied two breakfast sandwiches and not allowed to walk up to the drive through window. Why is it not ok to serve people through the drive through window? He is not homeless or begging. He has cash to pay.
How are the truckers arriving with your frozen french fries and buns going to get a meal? Aree you going to deny them service also.
This policy needs to change to fit the situation. We depend on our truckers for our daily needs and they need to be fed when they are on the road.
I find this policy extremely customer hostile. Please change this discriminatory practice as soon as possible. Thank you.
WHat is with these grown truckers who are too weak to fight their own battles? One cries to his wife and the other cries to mommy.
attitude of worker
place order and wanted to add a drink they would not do so said had to go around again just to get a drink and I was talking to the lady that was taking the order and no one else was in line. her attitude was no customer friendly and I haven't even paid for my order yet. And I was talking to the lady that was taking the order. so I paid what I got and went next door to another restaurant for my drink. so the next time we want to place an order with burger king this will be on my mind not to stop because of customer service. I should have canceled my order and went somewhere else. I would understand if they were busy and lots of customers but that's not the case.
This is the drive thru. IF you forgot to order the drink at the time of ordering you have to go back. Gosh you are old enough to drive but act like you are ten. THe other restaurant you went to would have the same issue.
never contacted about bad service
I used the drive-though at store 7360 in Avon Lake, OH on January 11, 2020. I gave the person - turned out to be the manager $10.14 on a 4.39 bill. She gave me 5.70 change. I questioned it and she got snotty and told me to drive away. I parked, came into the store and requested the manager. Turns out she was the manager. She insisted that the two nickel...
Read full review of Burger Kingdrive thru window
female employee i assume was on break but sitting on the curve on the phone right by the second drive through window where i had to swing out to make sure i dont hit her and smoking a cigarrete with the second hand smoke coming into my vehicle. for us non-smokers this punches you in the face. i am sure coorporations like you have designated areas to SMOKE.
Read full review of Burger Kinguniform and sanitary
Went to drive thru and was told to wait for two meals and to pull forward. Noticed the milk I received was expired (not the first occurence of this at a BK.) I went in to the store to exchange and discovered three people running the store; none of the persons was wearing a uniform. One person, in the lobby, heard my complaint about the milk. He shook his head when I confirmed it. I asked if he worked here. He did not answer. He entered the employee area of the store. The man had a cigarette tucked behind his ear that appeared to be ready to slip out.
The person at the counter exchanged the milk after finding another that was also expired . He needed to go to a rear counter fridge to find a replacement. Something I noticed about the 3 staff members on duty is that none of them were wearing gloves. The front line and back persons had no gloves. Don't know what the policy is in your restaurants, but with the current events being what they are, should not everyone be wearing protective gear? The front line person opened the hash brown container with his open hand.
I need to note that the counter person was friendly. His attitude about replacing the milk was apologetic. All in all, I would suggest that the staff seemed unprofessional with regards to appearance and healthiness, but was friendly and responsive. I thought you ought to know.
Over charged for Whoppers and"Luke" mger told me that I was given wrong receipt .. owes me $6.36 for not giving/applying coupon for buy 1, get 1 ..
Mgr reminded me that I must tell them B4 placing order that I have coupon's even for mix & match 2 for $6 Whopper ..I apologized and ended up paying for all 4 Whopper'z .. $1.00 for cheese and then NO CREDIT for coupon's resulting in paying extra $6.36 .. guess I'll pass by burger king from now on, "Luke" informed me that they had many orders.. Store #6462...
Rude behaviour by the store manager, and wrong product delivered.
March 12, 2020 I went into this store yesterday morning and ordered a Bacon Egg and Cheese Croissandwich, I got back in my truck for my drive to Nashville, TN and went to eat my sandwich and realized it was a cheese ham egg busquit? It was cold, greasy and terrible. I threw it away when I finally stopped for the day. I need to know what you intend to do about this and how I will be compensated? Blake Rindahl [protected]
Read full review of Burger Kingjr whopper
I've ordered a Junior whopper meal all i received was the bun, burger and mayonnaise. I didn't have enough time to return to the location due to time restraints of my lunch break. I am very disappointed on the service I received this was on email I am in nine hours of work
Impossible Whopper
I ordered 2 impossible whopper meals and both were over cooked and burnt. You cannot burn or overcook these burgers or they are completely ruined. They take less time to cook than regular burgers since they are plant based. Also, since being plant based they should not be cooked on the same grill as the chicken and beef it is misleading to customer...
Read full review of Burger KingBurger King Reviews 0
If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Burger King
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King Contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 22, 2024 - View all Burger King contacts
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
KFC
3461 reviews
In-N-Out Burger
45 reviews
Togo's Eateries
11 reviews
McDonald's
2874 reviews
Joe's Crab Shack
91 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.