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On the evening of Friday 11/03/23, I visited Burger King, store #14210. Not only did it take too long for me to hear anyone address me at the drive-thru speaker, when I was addressed, I had to repeat my order over and over, in addition to asking the person speaking time and time again what was being said. I asked if either the volume could be increased or he speak louder because there were sound issues. Eventually, I pulled to the window and once there, I inquired about the issue with the speaker and received a condescending look from the associate working the drive-thru window. He said, "I'll let them know about it." I replied, "I will to", as I past him my payment card, which I am certain that he snatched. I inquied regarding that feeling and observation, which he, of course, denied. Once I received my order, the sandwiches were not warm and the two orders of onion rings were very, very skimpy. The associate closed the window and I motioned for him to reopen the window because he never gave me a receipt. When I asked for my receipt, he had to scroll through many receipts until he located mine to give. From those many receipts he shuffled through, it's obvious that he hardly gives anyone their receipt...another sign of poor customer service. I inquired about the onion rings. He told me that that amount was correct. However, I did not realize that my sandwiches were not warm until I arrived at home which is just a couple of blocks. Being heated properly, there is no way they would have been cold in 2 blocks.
I originally tried to call and speak with someone, like the website encourages one to do. Then I learned that complaints are only taken online now. I work so I have waited for my day off to prepare this communication. There have been some "not so good" response reviews regarding Burger King and am hoping that this doesn't become the case with me. Customer service is very, very important with any workplace who services customers directly and indirectly. Thank you for your time.
Desired outcome: 1)This associate to be reoriented on customer service and the importance of being focused and concerned with it at the drive-thru window; 2) To be reimbursed for my ill prepared order.
