Menu
For Business Write a review File a complaint
Burger King Customer Service Phone, Email, Contacts

Burger King
Reviews and Complaints

www.bk.com

Learn how the rating is calculated

1.2 22 Reviews 4590 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King Complaints 4590

ComplaintsBoard
D
11:13 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 7, 2020 I was flying home to Colorado Springs from Orlando, FL. After standing in line for almost 30 minutes, I was told that they were out of burgers... seriously, Burger King out of burgers. I know things happen unexpectly, but it would not have taken that long to have an employee walk along the waiting line and inform folks before the long...

Read full review of Burger King
ComplaintsBoard
J
8:40 am EST

Burger King play center cleanliness

Please review the cleanliness of the children play areas in the 27530 & 28365 area zip codes or Wayne County North Carolina. The play areas need some cleaning inside and out. Lots of dust bunnies, food (Fries/Nuggets) are under the play areas. Inside the tunnels are sticky and 1 smelled of urine. Our children do enjoy to play centers but they do need some attention. Thank you.

Read full review of Burger King
Hide full review
ComplaintsBoard
E
4:32 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on Jan 05, 2020 I went to Burger King on Shady Grove Rd, Rockville, Md to purchase breakfast which I do each week plus 2x weekly, and on Sunday I was treated with total disrespect by the manager. I ordered 2 sausage and egg and cheese breakfast with 2 coupons. I arrived at 10:15 am, and was told I couldn't use but 1 coupon with 4 children waiting to eat, so...

Read full review of Burger King
ComplaintsBoard
A
3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It was 11:10 when I came in and I was in line to purchase food and a female crew member was already mad at her general manager( Heidi) for giving her one day to than the general manager tells the crew member( sagine) why don't you go back to Haiti and she is born in new York as the young lady says her mother is Haitian what gives a manger the right to talk...

Read full review of Burger King
ComplaintsBoard
J
12:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The buns on the burgers were hard, nuggets were dry, fries were dry and cold! Paid for 3 5 for 4 meals and they were not fit to feed the dogs! Called the store and was told to bring the food back! Why do I have to inconvenience myself to bring back food that I picked up to enjoy at home?!? I want my money back and was told by David without returning the dry...

View 0 more photos
Read full review of Burger King
ComplaintsBoard
M
7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Burger King unethical behavior

I have left reviews online for Google. I have had issues at 2 of your locations with the staff refusing to make an order. The last location at Del City the manager Regina could not be the worst decision you guys have made. I do not like leaving negative reviews online so I chose to direct it to you guys. This facility definitely needs Improvement. Poor drive-thru poor management. And by the way my special order is a Club salad minus the chicken add a Whopper Patty. Please help

Read full review of Burger King
Hide full review
ComplaintsBoard
Q
6:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I Received a Burger King gift card as a Christmas gift from a friend, I have tried numerous times on the internet to verify the balance on this card... BK has made it so difficult or impossible to gain this information that I finally gave up and resorted to this forum, I have received countless gift cards from many other fast food chains, stores, service...

Read full review of Burger King
ComplaintsBoard
A
5:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Lack of inventoryI have a been to this location on three different occasions and they do not have what I want to order twice they did not have the stacker sauce and once they did not have the whopper burger I don't know who does the inventory and ordering but this location has to get their stuff together it's very frustrating when something is advertised and they don't have it available to order

Read full review of Burger King
ComplaintsBoard
S
12:41 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to this location for the first time in about 6 months. I went in to get lunch with my family. The manager that was on duty was extremely rude. The dining room lights were off so we thought they were closed. So my guess is that they wanted everybody to think they were closed. The drive thru had cones in it. So when we walked in when we got there they...

Read full review of Burger King
ComplaintsBoard
D
6:56 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order tonight for two Whopper juniors and a chicken jr. Sandwich to go when I got to the place that I was going I looked at my order and realize that my chicken sandwich was not what I ordered when I looked at the receipt I realize that I have been charged for a crispy chicken sandwich not a crispy chicken Junior I would like to have this fixed somehow as I am on a very limited budget and didn't get what I ordered.

View 0 more photos
Read full review of Burger King and 3 comments
ComplaintsBoard
R
1:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in to get my two free whoppers on 12 31 2019 at 4 pm that I had the coupon with me and also order Two more Whoppers. I had ordered the two coupon ones and she put the fries and drinks on the receipt. I then had to go back in after to order onion rings because I forgot to buy them. I got home and found only 2 Whoppers in the bag, not four as I had...

Read full review of Burger King
ComplaintsBoard
M
1:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It was a Friday, December 27th, 2019 and I was waiting for my food. A BK employee ca, e from the back kitchen and let the door slam in my face.It was really loud and piercing. I believe she did this on purpose. I had heart palpitations after she did this. I don't know why they were purposely trying to intimidate me at Burger King. I am very disappointed.

Read full review of Burger King
ComplaintsBoard
J
2:41 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My manager Sam called me and fired me because another team member said I was talking about inappropriate stuff to other staff members when all the other members were talking about sex and drugs and smoking vape in the back of the kitchen. I feel like I was lied on by other team members because im gay and I either want my job back or I'm taking legal action.

Read full review of Burger King
ComplaintsBoard
K
9:11 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Burger king... Wth. I go through the drive through this morning and order 3 waffle bread sandwiches, only to be told, sorry we don't have the waffle bread anymore and sold out of it yesterday!!! Still on the menu I am looking at, I am not only shocked but now angry. Why would bk stop selling the only thing that sets them apart from all the others? The...

Read full review of Burger King
ComplaintsBoard
B
7:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered an $8.99 meal for 2 and asked for large fries and they charged us for large but gave us small fries. The burgers were cold and my husband's tasted like they put jalapenos on it then took them off. The food was ready so quickly and I am assuming it had been sitting there for awhile since there were cold. The fries were also cold. The only thing they got right was the soda. The store number it #4745

View 0 more photos
Read full review of Burger King
ComplaintsBoard
A
12:09 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I go to the store on bluelakes blvd in twin falls idaho pretty regularly! I love the iced coffee! It is a big hit for me. I do not however appreciate waiting in the drive through to place an order for five minutes, nor do I appreciate waiting in the drive through line for 10-20 minutes depending on whether or not my order is ready when I get to the window...

Read full review of Burger King
ComplaintsBoard
S
12:01 am EST

Burger King tv advertisement

I am offended at the commercial with a man stating he is a "damn fool". I find this inappropriate and offensive for all ages. Why do you feel that it is necessary to include bad language to get people's attention? Please remove this from your advertisement. I will boycott Burger King until is removed, and I will encourage my friends and relatives to do the same.

Sandy Small

Read full review of Burger King
Hide full review
ComplaintsBoard
E
10:47 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dec 29, 2019 Eric Sears, [protected]@att.net, 954.274.3597 Around 10 am today, I order 2 senior coffes. When I pulled up for my order, I was told by an employee that I could only get one cup because I was by myself. He tried to scold me on this matter, telling me that BK does not make any money selling senior coffee and if people thought so it was in his word...

Read full review of Burger King and 1 comment
ComplaintsBoard
L
4:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every time I go to the Yelm WA Burger King, I am treated like crap, like they are better than I am. I went in this afternoon and even called to talk with a manager and complained and they brushed it off like it's no big deal for there employees to treat others like that. They have no costumer service skills at all. Thanks so much Michelle [protected]

Read full review of Burger King
ComplaintsBoard
M
11:50 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was appalled to enter a Brand New Burger King on Friday December 27th at 5pm in Gateway Commons Wake Forest NC Store # 27555, (I cant even enter the survey code because store # not in system yet!!!) in dealing with these horrible conditions for a facility not even open 3 weeks. Soda and melted ice was in front of Soda dispenser. I almost slipped. Table...

Read full review of Burger King and 2 comments

Burger King Reviews 0

Looks like Burger King has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
53 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Burger King contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.