Burger King
Reviews and Complaints

My Name:

John Taylor
163 Coulee Lanoire Rd.
Arnaudville, La. 70512

I am associated with a Beagle Club in the Crowley area. When we host events, usually once or twice a month we will order food from the Crowley Burger King, Sometimes several orders. Today on December 31st. 2009, a friend and I stopped by the drive thru and waited about 20 minutes before it was our turn to give our orders. The cashier, or order taker told us to wait a minute and she would be with us, no problem so far. When she came to take our orders I told her we had two separate orders and she stated she would not take separate orders, she could only take one order. Reason for the separate orders was because of payment method. We drove off since we were refused our orders. At this time I do not plan on ever eating at a Burger King. In the past we have enjoyed eating there or buying carry out, but when I am told I cannot give two orders because they are to busy to prepare two orders it doesn't ring the bell right in my head. What happened to customer is always right and the slogan have it your way?

I do expect someone to give me a call on this situation, my number is [protected]. Name: John Taylor, Email: [protected]@ aol.com

The person with me on this day is Michael Gerace, he would like a call also and his number is: [protected], Email: [protected]@charter.net

He can verify every word I said, I was in wholesale and retail sales all my working life and was never in a position where I could refuse an honest customer willing to pay.

8/2/08 around 2pm I went to the Burger King located on New Haven Blvd that I have been going to twice a week for the better part of 4 years. I was in the drive-thru with my two kids. I ordered my two meals(Chicken Tender Big Kids meal w/ Sprite and a Chicken Fingers Meal w/ Sprite) and proceeded to the window. When I got to the window, I had to explain what the drinks were again. Then I was questioned as to what I had ordered. I explained that I did not order 2 double whopper meals and was looked at and smirked at like I changed my order from the time I ordered at the speaker to the time I got to the window. I had given the girl a $20 and received a $5 bill and some coins for change for an order that was $8.58. When the manager came to straighten out the situation she told me I owed them the $8.58. I still had the $5 and change in my hand hanging outside my truck window. The manager asked me what this money was, I told her this was my change I received for my order from a $20. She then snatched the money from my hand and was huffing under her breath. I did not appreciate the attitude I received since I did not do a damn thing wrong! When I asked why I was getting attitude she said something I couldn't understand. When I told her I come here all the time and I would not be back, she just snickered again and said something else I couldn't make out. What a P.O.S. company. No complaint tab on their website? Lucky for me a new Firehouse Subs just opened up closer to my house than the Burger [censored]!

I am really disappointed that they have chosen to discontinue the cheesy-tots. My entire family likes them, and it was the deciding factor that made us choose Burger King over McDonalds for breakfast every couple days.. Please, reconsider, guys, and make a large family with demanding toddlers happy!

In Salida we stopped a week before Xmas of 2009 and the manager there was yelling at her employee in front of all the clients there and was negatively putting her down that she was no good and it was so bad I wanted to cry for the employee that was only trying to do her best. Carol is the manager and she needs to be fired I saw her yell at her twice while I was there and no manager no any person should ever been spoken to in that matter never! She was treating her as if she was a dog! In this economy there should be much qualified people knocking at that door who would love that job in a heartbeat who would treat their employees with due respect. FIRE Carol the manager at the Salida Burger King!

We were pulling through a smallish town called East Wenatchee in Washington state during a road trip to the Gorge for a show. Stopped at the Grant's Road Burger King on a Saturday a.m. at around 7 a.m.

I walked in and the mats for the floor were up on the railings inside, there was NO ONE at the counter and the woman I could see in back who was pulling out boxes of food didn't even acknowledge me. I asked her if they were open yet and she said yes and called something out in Spanish to a guy I could not see who responded with only a GRUNT and did NOT come out to take my order. The place was COLD and clearly not open yet.

The breakfast menu wasn't up on the boards either. I stood for at least two more minutes with money in my hand and everyone in the car waiting for me and NO ONE came to take my order. I called into the back again to ask if someone would take my order or not and the jerk in back grunted again but did not make a move to come to the front.

What a RIDICULOUS appalling place this was! Shame on you!

We went to McDonald's where we paid twice as much for food that is half as good as Burger King but I had my order taken within one minute and my food (even with a few special orders of breakfast sandwiches minus the meat) were in my hands within three minutes tops.

My children and I have frequented the Burger King on Mt. Rose Ave. in York, Pa for some time. However, after today, it will never happen again. This establishment is well known for its slow service, and I was even spoken to very rudely in the drive-thru one time, but I still seem to give it the benefit of the doubt. That will never happen again.

Today, April 19, 2007, at approximately 6:00 pm, my children and I ordered our dinner. We were in line behind four other customers. As we all waited (which is common), we were treated to a show by the employees. The girl running the drive-thru window thought it would be appropriate to yell "SHUT UP" at an employee in the back. She also decided to dance around and tell everyone that she had only one more hour of work.

A male employee in the back (but in full sight of every customer)cozied up to a female employee placing his hands on her waist/hips and his face very close to hers (kissing?).

Another male employee in the back felt the need to yell that he wanted to go home. And finally, on the way out, one of the female employees was sitting ON TOP OF THE COUNTER WHERE FOOD IS SERVED. I was disgusted!

This place employs the biggest bunch of whiners I have ever seen in my life. There is no semblance of professionalism or customer service at any time. The employee who took our order was very nice and appeared to be one of two people actually working. Unfortunately, this is not enough to keep me coming back.

And now I find out that its like pulling teeth to actually make a complaint to this place. I think I have been turned off Burger King permanently.

My son and grandsons purchased 3 of the Star Trek glasses from a promotion that burger King had. Two of the glasses broke while I was washing them. The first one cut my hand and did not require stitches. The second one I washed broke in my hand requiring me to go the the emergency room to get 6 stitches in my left hand. Where these cheaply made glasses? I have been doing dishes for over 30 years and have never injured myself. And to be injured twice both time on these glasses makes me wonder?

i had ordered my food like normal! Ordered a #2(double whooper) w/cheese no mayo! also ordered a #6(dont know the actual name of it, but its a chicken sandwich shaped like a sub sorta) that one as it came! the #2 i recieved had mayo on it, although i wanted no mayo! recieved the cheese, but it could have been an allergy to mayo is what concerns me, along with the fact the food service was no good! the #6 chicken sandwich had a very tiny amount of lettuce, almost none at all, not to mention every bit of lettuce on any of my sandwiches was wilted! chicken sandwich also had very little mayo, but looked like it was old due to the thick amount of mayo! i didnt even recieve my reciept for what i purchased although i know what i did purchase! i ordered
6 piece kids meal w/a chocolate milk
#6 chicken sandwich meal large sized with a dr.p also no fries, 12 piece cheese tots instead
#2 whooper no mayo, add cheese large sized with a coke
4 double cheese burgers
and an extra 12 piece cheese tot

total was $25 dollars and some change

this bk is very new to the area and i'm not sure why the food service was no good, but i'm not very pleased with the food i had purchased! the bk address from which i had purchased my meal is 560 yopp road, jacksonville, nc 28540 accross from the new wal-mart!

you can email me @ goode.[protected]@yahoo.com

This is the only location of BK that i have gone to in several years mainly because it is so close to my home. Over the past 10 years, service has been AWFUL at this (Levittown, PA) location. Of course its mainly teenagers that work there during the hours that i usually went there. I am an understanding person and know they have other things on their mind. But hey cmon, if your going to work why not make an attempt to do it correctly? i've been shortchanged money and food on many occasions. A few times i went through the drive through but EVERY single time i did that, something was missing from my order. I would get home and not have enough food and my children being little would start crying. Of course i'd have to pack them all up in their carseats and return to the store, go inside and get what they left out. So i learned my lesson and started going INSIDE to get my order instead of the drive through hoping if i did that, my food order would be correct. As it turns out, it didnt matter. i still had to check my bags before leaving. Then with 3 kids in tow, i'd be lucky to make it to the car with my drink carrier and two bags which was no easy feat!

So, i stopped going to BK. As the kids grew older, we frequented the fast food places very seldom. But when we did, I always drove the extra distance (out of my way) just to get to McDonalds. Then one day recently, i thought well its been several years now, maybe i'll try out BK again and give it a shot. BIG MISTAKE! I went inside paid for my food and checked my bags there at the counter. 2 items were missing. I told the girl and she went and got the items and then said, "$3.59 please". i said "EXCUSE ME?, I just paid you BEFORE and now i have to give you MORE money? for what?" you gotta be kidding me...i was so angry, i grabbed my stuff and left. NO MORE BK EVERRRR! they never have any ketchup anyway. if it wasnt for the place being a hangout for the high school kids next door, that place would have been out of business a long time ago i'm sure.

Hi my name is judy im disable I went to burger king resturant on friday I brought lunch for me and my son and a friend and the cashier rang in the wrong amount and she clear it then charge my card again so I didnt think about it until I got home so then call the resturant and the manager I talk that night didnt know what to do so she said she would ck into it would call me bk so I stay up waiting for the call so saturday morning I call I was talking to one woman then another woman came online didnt tell her name but she was very rude she claims that she didnt see a charge for what I told her so I look at my bank statement they let it go thru so I need to talk district manager for this store its on main st in oshkosh I would like to talk to him personal tell him how I felt very miss treated the whole time not one of the manager said they were sorry that this happen, , , so please have the district manager of this store call me please or leave a message on phone I have answer machine... Very upset customer

I have heart problems. With exercise and proper diet, I am doing fine. However, when we travel we can get nosalt/low sodium entrees at the good restaurants (particularly Fish and salads). But it is impossible to get any low sodium item in fast food restaurants such as BK, MacD, Wendy's, etc. How can contact these people to start a movement to have AT LEAST ONE NON-BEEF LOW SODIUM ITEM ON THEIR MENU?

Please contact me at [protected]@yahoo.com or call me at [protected] or [protected]

1. ) accuracy of orders
I really love burger king food... When it is correct. I usually order a whopper with cheese, with ketchup and mayo only. The last several times in a row when I have ordered this from the burger king in vincennes, indiana, I have not received what I wanted.

I usually order from the drive-thru, so I don't want to hold up the line by opening up the bag of food, opening up the sandwhich, and examining it. I would want to think that I am getting what appears on the screen when I order.

Also, one evening after work, I stopped to pick up a tendercrisp value meal for a friend. I got a strawberry shake (Very similar sounding words?) , and when I returned it, I was told to pull forward, and it would be delivered to me in about 5.5 minutes. 15 minutes later, I had to park the car and go in to find out where my food was. After waiting for several more minutes for someone to come to the counter, I asked them for my order, and the employee said, "oh, you're still waiting on that? I thought we brought it out to you. " the girl who had taken the order at the drive thru looked at me and said, "oh, no, " like she forgot to put my order in at all.

Today, at the washington, indiana, burger king, I ordered my usual meal, and I received an incorrect sandwhich once again. The smell of it made me so sick I couldn't eat it once I took off all the additional, unwanted toppings.

2. ) speed of service
I can expect at least a 10 minute or longer wait every time I go to the burger king in vincennes. I can be the only one in the line, and somehow, it still takes that long. When I get the food, it is not hot, so they cannot say the wait was for the food to cook.

3. ) cleanliness of employees
When a cook takes off his hat, scratches his head, little flakes fly out everywhere, and he then resumes his job, you have to wonder what gets into the food.

I can go to a sit-down, mexican restaurant, order from people who do not speak english well, and get a better tasting/correct order in less time than at burger king, a fast-food restaurant, where the people who take my orders speak perfect english! Don't expect any more of my business, burger king. I've wasted enough money.

Sunday 25/10/09 I took my fiance and 3 daughters to the seaside for a drive, at around tea time we took the girls, aged 8 and 7 years, and 3weeks old, to the burgerking fast food outlet on the sea front, the 2 older girls had kids meals to which we sat down to eat, I returned to the counter a little later as my 3 week old daughter had woken up needing a feed, I asked the woman behind the counter if it was possible for her to warm the baby's bottle up for me, to which she refused in a very sharp and uncourteous way to do, I then requested for a second time if she could supply me with a cup of warm water so I could warm my daughters feed up, to which the refusal came in the very same way. I find it absolutely disgusting that we had purchased food from this takeaway to eat in but was refused point blank to get a baby's bottle warmed up, eventually, we got up and left, went next door to a shop that sells seaside gifts and the lady there very graciously warmed the feed up for me. Why couldnt burgerking have done this when other establishments provide this service? Including mcdonalds! I find it disgusting that such a large company would not provide such a basic and public needed service. Mr steven rees, rhondda valley, south wales.

Today I went to a burger king at least 20 miles away from my house. My son had a football game in that area and afterwards we went to Burger King to eat. I placed my order from the drive-thru window and I ordered 2 hershey's pies for my kids. I got about 10 minutes down the road and realized that my pies were not in my bag. I tried to call to this burger king store 7 times before i was actually able to speak to someone. They told me that i needed to come back to that particular store and redeem my pies. I asked the person who i spoke to the phone if they could call the BK restaurant closer to my house and arrange for me to get my pies there. He informed me he couldn't (without even checking) and they were part of a different franchise or something. He told me that I needed to come back to that particular restaurant to get my pies. I went to the BK restaurant near my house and they basically told me the same thing. I am still not satisfied with the service I received. My complaint is: My pies were $2.78. It would have cost me more in gas to go back to that restaurant than to just pick up my pies at the BK restaurant that is 2 minutes from my house. The lack of customer service that I had, it was unacceptable. Had these two restaurants been communicating with each other I could have possibly received my pies and been a satisfied customer. I am quite sure that it would not have hurt these two stores financially to have given me two pies, I had already paid at another restaurant!

I used a coupon for buy a Whopper get a free Whopper. I used it on a value meal, and they charged it as a single. So they got me on the soda and fries. A value meal is $5.39 plus 80 cents to make it a large. The way they did it they charged me extra on fries and soda. I explained that I always bought the value meal and got the free Whopper. It really not the money as much as the treatment I received.