Burger King
Reviews and Complaints

Your lastest Burger King commercial is absoutely, inappropiate. The commercial with the women shaking their sqauare butts, on the tv screen. Our children, would rather be interested in what burger king might have in a kid's meal and NOT "I like square butts". You tell me, what does that have to do with eating?

I will take my kids to McDonald, where they will eat burgers and not have to deal with the memory of "SQUARE BUTTS AND THE BURGER KING MAN.

I was in line trying to get a meal, when I saw the guy that makes the sandwiches using his cellphone with one hand and preparing the food with the other, I called the supervisor named: Heather, and I told her about this person unsanitary behavior, she ask me if I'm goint to order anything which I replied, of course not!.
The restaurant is located at 2122 E 10th st., Indianapolis, Indiana.
It's going to be along time before I come back to that location.

I purchased a $6.89 A1 burger today, and it was awful! I cannot belive you charge that much money for a horrible burger. There was no A1 for one thing--if thats what you call A1--you have no idea what the original A1 tastes like then. If I had time, I would have actually complained in person, but I was on my lunch break. I hope you take that burger off the menu, or at least make it like its suppose to be. I spent $19 there for lunch today for myself, daughter and husband. My husband and I pitched 1/2 our lunch cuz it was sooo nasty!

Lately, I have noticed a disturbing trend at BK, especialy in yrban laocations, I recently went to Rest. #2471 at 24th & Oregon in Phila., Pa. I ordered a Whopper meal and asked for 2 BBQ sauces. I was told that the 1st was complimentary, but I would be charged for the 2nd. I refused the extra charge, but it made me wonder about the charge for extra BBQ sauce. As I said this has happened before, and the price for the extra sauce has varied from $.25 to $1.00. Is this a legit charge? What is the set price for an extra BBQ sauce? Are there charges for other condiments? If so, where are they listed? As a lover of BK for many years I am very disappointed in this revenue strategy of charging for condiments. I would like someone from BK to clarify this for me.

Last night 3 of my friends and I went to our local BurgerKing (Deptford, NJ) and were told that they had no buns. About a month ago we went to the same BK and they had no burgers. How can a burger restaurant run out of hamburgers or buns and why didn't they close? Instead of fixing the problem the manager thought it best to get a nasty attitude with customers.

I have no clue if I am in the right area for this complaint or not, but I am so disgusted! My husband and I are in our early 70s and enjoy a Burger King (Whopper) we usually go thru the drive thru, but the lines were too long and were in a hurry, so we went in. The place was so full of teenagers, loud, swearing, and smoking in the back of the resturant. We were the only adults in the place, and could see why! we wated for our food for over 20 mins. when we were given our food, it was cold. there was one cook and one person serving or taking orders, plus a person at the drive thru. There were no napkins, ice for drinks, and now catsup or salt. The teens were yelling "NO CATSUP OR ICE" at the top of there lungs. No one came. the kids were all right from the school behind the resturant. This was a disgrace! Someone should check this place out. We had heard of this but could not believe it. Thanks for reading this anyway. Sandy Yeck

I was reading about how Burger King is losing customers. They think it's all about losing their "Super Fans" to the economy. Their problem is in 4 areas. #1. Marketing has gone mad! They run commercials that seem to compete with Hardees in the "idiotic" sense. What happened to "normal" people who like to eat fast food? Their ads do not represent me or even people that I know. #2. What ever happened to "have it your way"? Try ordering a Whopper with extra pickles or no onion and you'll get a look that could kill. If not from the cashier, from the cooks that can be seen from the counter. Then again from the person who calls out your order. "Whopper extra pickles and no onions"? It is as if they want the other people who have been waiting in line to know that it as "you" who slowed down the burger making process. 3. Kids. What happened to the days of the Kids Club? Where is the focus on children? Who do they think encourages Mom and Dad to go out and eat? 4. To me the most important influence as to why I eat at Burger King only 2-3 times a year (vs. when I used to eat there 2-3 times a week) is that they changed their french fry recipe. They did this several years ago and I tried to hang on as a loyal Super Fan. Now I have get my french fry fix at McDonalds. I later asked a Manager why they changed the fry recipe. He indicated the fries got an extra 3 minute hold-time and required less salting by the employees. So, they sacrificed me as a customer over cold fries that don't go limp? ... and a seasoning issue? I'm glad McDonalds didn't go drastic on us.

Burger King allowed an individual arrive to work when extreme weather advisory was out for travel due to road conditions. Area had 4 to 6 inches of snow to fall. When employee arrived and dropped off, District Manager informed the employee they fired them the day before and refused a seperatation notice. Individual had to start walking on dangerous roads until they were able to reach someone to travel again on the bad roads to pick up the individual. If they were firing the employee the day before they should have been notified then. Not after arriving to work on time under the extreme weather conditions.

Hello
My name is John Diaz, I am a District Leader for Quick Chek Food Stores and a Citizen of Kearny New Jersey...My Kids and I, we love to Go to our Burger King Location and we bought hundred's of dollars in Burger king meals for the last 13 years and today, my daughter and I, we were rudely treated by the staff or what I guess they call staff at the Burger King on Kearny NJ 07032 on Passaic Av.. I was yelled at through the drive thru window to "PULL AWAY ALREADY" and "WHAT ARE YOU WAITING FOR"! the cashier name is Patricia C.! I called to let the manager know and when she finished laughing she told me that she thought I was over reacting and I could call corporate but it meant nothing.YMy daugther is 11 years old only and she is afraid to go back to this location...I will go to Wendy's now...With this economy situation and the budget you are triyng to heat, I do not think that with cashiers like Patricia you wilkl be able to reach your customer count target...I will talk to my family my friends my coworkers...You are loosing not only one customer but more...
I will not return and either will family or friends. I am offering customer service for the last 7 years and the way how patricia talk to me and my daughter is not going to make me come back any more...I plan on posting something in our local news paper. Treating paying customers like this is unacceptable.
Please call me back my number is [protected] or e mail me ..my email address is [protected]@qchek.com
Thank You
for your time
John Diaz

My comment is concerning the Burger King in Dracut, Ma on Bridge St. I would like to see them clean up there act. Go in to the ladies room, you will see the toilet paper holder cover on the floor. There nothing to wipe your hands with since the electric hand dryer doesn't work and the water is as cold as the bathroom itself. I wonder how the workers wash there hands! On any given day around lunch time look behind the counter! You will see french fries, onion rings, cups, etc. all over the greesy floor where the food is being prepared. It's so bad that the employee's are sliding across the floor trying to keep up with the orders. My last question or comment is what happened to hairnets or tying your hair back when working with food? I guess you should ask the manager...Oh Yea! P.S. If you make a cup of coffee be prepared to put the empty sugar packets and creme containers in your pocket, there's no barrel to discard the trash over that side.

Around 7pm on January 24, 2010, my 8-yr old daughter and I visited the Burger King directly across from the Southland Mall, on 112th avenue and 211th street for a quick meal before heading to catch the next bus. We visit this BK quite often and have never had any complaints with the food or services provided...until last night. Upon entering the restaurant, it was quite noticable that there was no manager on duty. The employees, who ranged in age from teens to middle-aged, were laughing and playing around, joking with each other behind the grill and the counter. There were about 4 customers ahead of me still waiting on their food, and I observed the drive-thru was quite busy as well. I placed my order and moved down to wait. As we were waiting, the laughter escalated and I saw how distracted the employees were. We waited around 4-5 mimutes before our food was given to us. But before we received our tray, I overheard an employee mention to my cashier at the drink station that they had no milkshakes available. The cashier asked his co-worker "Bro, why didn't you tell me that earlier?". They began to giggle and debate over who was going to tell me, since I was the one who'd ordered a milkshake for my daughter. I loudly told them both to just speak to me directly and tell me what's going on so I can adjust my order, I had a bus to catch. I also told them that it was just wasting more time debating over it while they were already playing around enough as it is. The cashier then started to curse and say he didn't "give a damn about a milkshake...if I wanted to tell you I'd just tell you." The energy and tone of the employees went downhill from there. The female employee and the other male employee who were responsible for preparing the meals and placing them on the counter for customers began to curse and talk loudly to me with statements such as: "..we can laugh if we want to! What you gone do about it?! ###...you can't tell us what to do!". I responded that I was going to contact their manager and corporate about their lack of professionalism and horrific treatment of customers, and their response was a continual barrage of cursing and saying their jobs were not in jeopardy just because of my complaints. When I finally received my tray I checked my daughter's Kid's Meal and noticed they'd completely forgotten her double cheeseburger. I told them that and said having a good time is fine as long as you get the orders correct and stay professional. The same female employee then told me to "Shut the ### up, ###. I'm tired of hearing yo mouth. I don't wanna hear you no mo!". That is when I decided to call the police in order to file a report/complaint for their verbal assaults toward me. As a reminder, my 8-yr old daughter had to witness and listen to this constant display of 'ghetto' behavior. When the police arrived he suggested I file a complaint with their corporate headquarters and to get their names. He added that they are obligated to give me their names when asked. After the officer left, I went back to the counter and noticed none of the employees were wearing name tags, so I asked the same gentleman who assisted in preparing the meals for the tray what his name was. He turned his back to me and ignored me. When I asked what his female co-worker's name was, he said he was not going to give it to me. I noticed she'd moved to the drive-thru window to take orders and called over to her. "Excuse me, what is your name", I said. Her nasty reply was a wave of her hand at me, as if to shoo me away, and said, "### you, ###. I ain't listenin' to you!". I then yelled out, "Is there any employee here that will give me their name? The officer told me you are obligated to give your name when a customer asks". From behind the grill, counter, and drive-thru, each emplyee on duty looked at me then looked away, completely ignoring me. I have never in my life, at any experience at a fast-food establishment, been so disrespected and spoken to foully. It has always been my assumption that BK prides itself on giving the best customer service and brags about its standards in treating their customers with professionalism and dignity. I did not experience any of this. I am contacting the customer care department with this complaint and will follow-up on what, if any, disciplinary action will be taken on these employees. The world will soon know whether Burger King stands behind its promise to its customers.

I ordered a burger with bacon and found no bacon in my sandwich, so I went up to the front to get a new sandwich. The african american ladies said they would replace my sandwich, and then only one lady apologised for the inconvience. Then when the one lady fix my sandwich she apologised to me but I didnt say nothing to her and just walked away, she rudly started giving me attitude. She said I said im sorry for not making your sandwich the way you wanted. And I said if you are going to talk to me like that you can give me a new meal. Then her and her other co-workers started to come out and talk rudely to me while coming closer to me. And trying to start stuff with me, then they stopped when the manager came out. The manager asked what was going on and I simply told him how I was badly treated by this woman who obviously had no people skills and talked to me very badly. And all he did was give me a card that said I could get two free meals.

My husband and I stopped in Burger King for lunch today and was shocked that the employees making our burgers were not wearing gloves while handling our burgers. The young man layed the cheese on a counter and with his bare hands put the cheese on the burgers. At the same time I noticed he wiped his hands on his pants and went back to making our burgers. I asked the manager why they were not wearing gloves and she told me that they are not required to wear gloves as long as they wash their hands during the day. This is not acceptable for us. With the germs today, sanitation should be #1.

We also wiped our table with a disinfectant wipe before we ate and the towelette was black, telling me they are not doing agood job of cleaning. We will not go back there to eat and neither will our families, and friends.

Whopper is advertised on outdoor banners and menu for $2.99 (breakfast). After purchasing item, noticed I was charged $3.20. The manager, Tomasa, explained in broken English that it was an old sign and basically to go away. She refused to even go outside and LOOK at the sign.

I noticed that Burger King has no way to file email complaints and I waited over 1/2 hour on a long distance call before leaving a verbal message.

This is not the first experience I've had being treated rudely by a "Manager" at Burger King. I'm done and will be blogging about my experience as well.

Because my meal was well over priced, I asked just to have the burger and a water. The Manager, Ray, became upset because he had to do a void. Rudely and with attitude, he said, "What, you can't afford to eat here." I politely told him that I could, but I didn't want to pay a high price for a small meal. He continued to wise off until we were in a heated exchange. Poor ###--forty years old and managing a Burger Joint. Still, no class. Worse yet, Burger King is too cheap to provide a toll free number for complaints. I suppose they got so many it started to bankrupt them. Regardless, I won't being going back to them anymore.

Cheesy tots are being discontinued.
Nuff said.
### burger king.
You just lost a customer that simply picked you and ate at your resturaunt because of your amazing cheesy tots. Your done for.

I hope you plumet in the food chain business.
You suck.

Your truly,
Ex - customer.