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extra charge
Ninety- five percent of the time I have toppings omitted from my burgers. This time, I asked for a little
extra lettuce, and I was charged $0.40 and I still didn't get the extra lettuce. Why is it that they don't discount the price of your sandwich when you omit items, yet charge extra for a few pieces of lettuce?
Also, why is it that the sandwich that you order, never looks like the picture on the board?
The complaint has been investigated and resolved to the customer’s satisfaction.
food quality, cleanliness
My family and I visited the Wells, Nevada, Burger King on July 5th, 2009. We had been traveling all day, and my children were hungry, so I relented when they cried for kid's meals.
The restaurant was completely empty, so there was no excuse for the condition it was in - which was filthy. There was food all over the floor in the dining area, and there were no clean tables. My kids had ordered the mac and cheese meals; when I went up to get a rag so I could clean off a table, I had the opportunity to observe the employee fixing our food open the package of mac and cheese, then drop it on the kitchen floor, which, decorated with old lettuce and french fries, looked like it hadn't been cleaned in over a week. Instead of throwing the package away and getting a new one, he picked the package up off this same floor and proceeded to fix it for my child. Needless to say, I was having none of that, and made him fix another one, which resulted in a whole stream of attitude and eye rolls.
If my kids hadn't been so hungry, we would have left. However, it only took a few bites for them to wish they had waited a little while longer; the food was so stale and old tasting that none of us finished our meals. We threw most of it out, and I swore to never, ever visit another Burger King again.
I did call the corporate office, and was told the issue would be dealt with. I also called the Nevada Board of Health, but to this date, have not received a return phone call.
The complaint has been investigated and resolved to the customer’s satisfaction.
oil change??
I started eating burgerkings in 1965, and they were one of the
best. Today I can eat a burgerking and for 6 hours I can keep
tasting and burping up the overly cooked smoke and the grease
that falls from the burger and the grease keep cooking and cooking..
Of course I didn't go back to tell them about it becasue I was afraid
there may have been an extra charge for all the burping I did.
I didn't eat bugerkings anymore nor will I ...this happens in most
any burgerking I went to... they need to change the grease at least
once a year or so...In 1965 the burbs didn't last 6 hours.
But I guess I got my moneys worth, a hamburgerr and all
that smoky grease for no extra charge... I'll bet the leaders of burger king don't eat at a burgerking... THey are smart...
Raw chicken
Last night I go through the drive thru at burger king on arden inside the mall parkinglot... I orderd 2 bacon tendercrisp meals, 3 pies.. When I got to the window I asked if I could add a 6 piece chiken fry.. He said you have to drive back thru I couldnt add on the window. Well it was late n there was like 3 cars in the driveway already so I was a little...
Read full review of Burger King and 2 commentsstore
We--me, my friend, and grandson had lunch at the Burger King in Marseilles, IL, today. It left a lot to be desired--cleanliness being at the T-O-P of the list. The sandwiches had by the adults were next.
I had the original chicken sandwich value meal. My friend had the fish value meal, and the grandson had the 6 piece chicken nugget value meal. My sandwich and my friend's sandwich looked as if they had been sat on. I should have taken them back T-H-E-N.
The number of the store is #10812. It is located at 295 Main Street, Marseilles, IL.
The manager, 0055, and the 'employees' seemed to care less about the appearance of the store and the quality of the food. I think we, the consumers, should get quality food in a clean 'fast food' restaurant. Needless to say, I will tell the grandson that Burger King is NOT the place to go the next time he wants to go there for lunch.
The complaint has been investigated and resolved to the customer’s satisfaction.
i love b/k but refuse 2 go 2 the 1 n marseilles, il even though i live here . orders never right, not cooked right people not wearing gloves or hair nets small town n always have 2 pull ahead of drive thru because they r so slow
condition of interior & temperature of food & employee conduct
drive through was temporary closed, interior was dirty, waited too long for food, employees were arguing, some not doing anything, employees were messy looking except one liitle queen that was going around with a crown on her head. after all the waiting the burgers were very cold. I will not go there again!
The complaint has been investigated and resolved to the customer’s satisfaction.
But you still ate your food, right?
bugs and over cooked old food
While traveling, my daughter and I stopped at Burger King, in Willows, Calif. The fries we were given, were from the bottom of the pan, hard, dry, and even cracked. The chicken strips were shriveled, overcooked, and chewy. We took a picture of the food we were served, unfortunately, the photo gave the the items more credit than they were worth. Also, outside the door, many bugs were flying around the lights, which does happen. However, I think some sort of bug zapper, would have been a great assest. Might have kept the the bugs from flying into the dining room and on into the kitchen. I will never again stop at another Burger King. Just a bit toooooo gross for my family!
The complaint has been investigated and resolved to the customer’s satisfaction.
commercial regarding square pants and bootie
How dare Burger King market commercials primarily to children showing graphic images of women with their butts along with the song takeoff, of "I like big butts...
Another one that is just a objectionable is the parody of Star Trek, where Burger King is pulling one of the "Kling-ons" nipples.
Who is making and passing on these commercials, is there no innocence anymore. Who do you thing you are marketing to? I don't have any grandchildren and I am not interested in buying from Burger King!
The complaint has been investigated and resolved to the customer’s satisfaction.
advertising
Burger King's advertising has crossed the line of decentcy. It is extremely inappropriate for children. Referring to "bootie" and "nipples" and other such things is in such bad taste that I consider myself a former customer. Burger King has lost my business forever. Linda Cristea [protected]@westpa.net
The complaint has been investigated and resolved to the customer’s satisfaction.
I just read that Burger King was removing their commercial and I was ecstactic because the Square Butt commercial is nothing more that trash. I was totally disappointed however to find that they were removing a commercial that offended someone from another country!
So, their Porn is going to stay as long as it isn't politically incorrect or as long as it does not offend someone from a foreign nation.
My grandson was off of school today and we took him and friends out for the day. The high point of my day was when I told one of the friends, as we passed a Burger King, "no, we don't buy food from them." The seven-year old said "Oh, the Square Butt commercial?"
We will gladly continue to NOT patronize any Burger King and we will continue to request that friends and family do the same.
Burger King has lost another customer. Their use of sexuality in their latest round of commercial is totally absurd. I don't know who the head of advertising is now but they need to be FIRED. You think you are capturing attention by all these controverial advertising - I'm sure with the thinking that controversial advertising is better than none. You are wrong. Between "i like square butts" and the latest nipple twisting "kingons" you've done nothing but show you lack of morals and your desperate attempts to compete with other fast food restaurants. Normally I am fairly quiet when it comes to others choices - but you have gone over the line. Trust me when I say I will be doing everything within my power to have your restaurants boycotted in the Charlottesville area.
I will NEVER eat at burger king again. This is truly disgusting advertising. I didn't think it could get much worse but this new one "It will blow your mind"...marketing reps and corporate officials should be arrested!
i also am a FORMER customer! i cant beleive a BURGER resturant would cater to the PERVERTS in this country and not the american family. What exactly is you advertising dept trying to do? How dare you try to influence small children in such a sexual manner! Sponge bob was really horrible but now your showing "whopper jr" in such a perverted manner! i will never go to burger king again!
Can't say I like the commercial, but kids don't see it as sexual. The ones I have polled (without putting thoughts into their heads) just think it's funny. It only seems to be adults who apply a sexual connotation to the commercial.
I think it's a dumb commercial, but I don't apply anything sexual to it either. We don't eat at burger king, probably won't either, but not because of commercials.
If you really dislike it you should also make a complaint at the Burger King official website, where I think they've received a lot of mail about this.
nasty employee & lousy manager
Burger king store # 2884 employee actually said to us: "ya'll take ur ### outta here !!! On april 28, 2009 around 7pm, I took my wife and my 15 year old daughter to burger king located at 5025 stateline avenue in texarkana, tx (Store #2884) and what an insulting experience that was! It felt like they were doing a favour to us for dining there.. We were...
Read full review of Burger King and 2 commentsapplication/questionaire
I applied for a team member position at this location twice online. The following morning I received an email from the corporate office I believe and was recommended to apply for a management position at this paticular location and so I did. I contacted the manager later on that evening to inform him of my resume and application. He instructed me to...
Read full review of Burger King and 17 commentspoor service/overcharging
I stopped at Burger King this morning for breakfast. I ordered 6 "shots" at a price of $1.39 for 2. The gal rang up 2 shots and 4 shots. The 4 shots totaled $2.89. At 2 for $1.39, math tells me the total for 4 should be $2.78. When I inquired about the overcharge I was told "oh, thats just the way it rings up". I then told her, in that case, I wanted 3 sets of shots and the overcharge back. The gal handled it poorly, yelled to the gal in back that I wanted 11 cents back, she would have to come up and give it to me! I was the only one in the store at the time and the wait was long that I started looking at the receipt and found this overcharge.
What is Burger King doing, overcharging everyone this way?
The complaint has been investigated and resolved to the customer’s satisfaction.
disrespect by asst manager
This morning as every morning my husband and I went to breakfast at Burger King in Eufaula, Al. We were treated very rudely by the asst manager. Her name was Cornelis. We have no intentions of returning to this place. There was no excuse for her being rude and embarrassing my husband. I will tell my friends of the experience. With the economy the way it is you would think that people wou;ld be much kinder and proud to have a job. This person is not what I would call a good example of an employer. If it is this way in other places I would think that your buisness would drop off significantly. We do not intend to return to a Burger King.
Jan Kennedy
Eufaula, Al
36027
The complaint has been investigated and resolved to the customer’s satisfaction.
numerous!
First of all I'm very rarely ever one to complain. Mostly because it takes too much time and more than likely nothing will will be done about it anyway. However, this time I am taking time to speak out. This incident occurred 5/12/09 at 9:25 PM . Burger King Store at 4525 NW 23rd, Oklahoma City, Okla. Store # 9532. My check # 8167 . Server # 00652/Tsosie. Store phone # [protected]. I'm providing all of this imformation because I'm hoping that changes are made at this location.
Drive thru. First of all the speaker was so loud that I had to roll up my window some to keep my ear from being blown out. So loud in fact that it was virtually impossible to understand the order taker. I tried to ask a question about my order and the lady started treating me like I was an idiot or something. I only asked because I couldn't understand her repeating my order back. I dismissed her behaviour because I felt sure that she didn't understand how loud she was on the speaker. I soon changed my mind when I got to the window and heard her say (to the next customer in line) "This lady did NOT just yell at me"! She was obviously being in an irrate and foul mood. She was acting very unproffesional. Showing everyone her bad attitude. My order had been packed and was sitting on the counter beside her, she took my $20.00 bill. ( The bill was somewhat wrinkled and had a tear in it. ) She tried several times to feed the bill through her bill scanner and couldn't get it to go. Meanwhile she's getting more frustrated because more people are pulling up to the order speaker and she's telling them to wait. After trying numerous times to get the bill to feed she went and got her manager. He told her to turn it off, wait, then turn it on and try again. She did this. It still didn't work. So she went and got him and he tried it. Wouldn't work, so he turned it off and on again, still wouldn't work. So he then took my 20.00 bill back to what I presume to be his office for a few minutes then finally came back out. He came all the way up to the window to me looked me straight in the face and told me that my 20.00 bill was a fake. I was mad. It was if he was saying "I'm holding this money till the cops come or he just wanted me to say "OH WELL, and just leave. I know this was untrue because I just got it from the bank at 6:20 and it was the only 20.00 bill that I got. I told him that this was BS. He gave in and admitted it. He said he was just kidding. Not Funny. Humiliated me. He handed the 20.00 back to the lady said it was fine, and she opened the drawer and made my change. She tried to slam her drawer shut and it broke. Instead of giving me my change, and my food, she proceeded to try to fix her drawer. She keep slamming it. It wouldn't shut. She then proceeded to take out all of the rolled coins thinking this was jamming it. Her manager came over and tried to fix it. All the while I just wanted my change and my food which at this point had been sitting there on the counter for almost 15 minutes. I didn't find any of my Burger King experience " ANYWAY I WANTED IT'. I drove four miles to get there. My fries were stone cold before I got off of the property. I was too mad to eat cold food and too mad to go back. I hope Burger King does look into this. Never been one to complain... Regards, Very unhappy customer, David Waters
The complaint has been investigated and resolved to the customer’s satisfaction.
David you say you are not A complainer most complainers do not realize they are habitual complainers if you were so mad you could not try to resolve this problem some of the fault was yours. I worked at this store .Some customers are rude and unreasonable do you fall in this catagory?
big butts commercial
I am with the rest of you about the new commercial for the kids meal at burger king. I dont know what they were thinking, did they really think that parents were going to run out to there establishment after seeing the commercial and get there kids a meal there? You would have to be an idiot. I hope they are losing so much business from this, I know that I am telling everyone I know and I do know a lot of people and I tell people I dont know. Are they trying to get little children to think of women as sex objects now? Even my 10 year old niece said it would have been funny if they has a bunch of sponge bobs with square butts. Now how is that for marketing? They should get kids to do there marketing instead of the idiots they are paying now, unless the marketers are trying to put them out of business, or they are a bunch of dirty old men or purverts. And nickelodon should be ashamed of themselves to, they are allowing this with there character sponge bob, what are they thinking. I will not be going to there establishment and I had to explain this to my 7 year old daughter as best I could.
Wake up burger king! You idiots!
The complaint has been investigated and resolved to the customer’s satisfaction.
I dont know what you other fellow parents are thinking by letting your kid watch spongbob square pants, you must be stupid. He teaches nothing but bad manners and rudeness, which explains why most kids act that way, either that or piss poor parenting. Not that I am saying that Sheila's daughter is one of those kids, I am just saying that most parents out there have lost the good old fassioned values and manners and now let there kids get away with ### that well frankly we would have gotten our butts spanked for growing up.
employee didnt wash hands after tossing off
i went into the bathroom at burger king in copperas cove texas i accidently went into a stall with an employee in it he was tossing off
i stepped back apoligised for barging in (the stall wasnt locked) waited for another to open up (i wasnt gonna use the tiolet this guy was using)
then this guy leaves the stall without washing his hands minutes later i see him on the grill cooking this is absolutly disgusting
i for 1 will never eat there again and i encourage no one else to ever eat there
naste manager help was fighting
Walked into burgerking to get dinner, ordered my dinner n gave the lady I think it was the manager a twenty dollar bill. She made comments under her breath about getting a bill to large. She kept going on n on about people giving large bills for a 6 dollar meal. I began to feel very uncomfortable an ask the woman for my money back with that she then tried to make a joke out of it. With that she starts to complain about an employee that went on break an never came back! Then two employees start fighting with a customer at the drive in window. There was no way I could eat my dinner at this time which I still didnt get yet so I firmly ask for my money back an left the store! Is this the way we treat people today, I will never go to that b/k anymore!
The complaint has been investigated and resolved to the customer’s satisfaction.
there's really nothing wrong with using large bills. you should have verbally attacked the silly sod and reduced her self-esteem to nothing in front of the other customers.
family unfriendly commercials
Very family unfriendly commercials, esp. Spongebob. Why do you corporate people think all consumers fallow the hollywood crowd, thank god we don't and now we will refrain from burger king fast food. We are finnaly taking a stand. Moran family, florida.
The complaint has been investigated and resolved to the customer’s satisfaction.
My complaint is against the Burger King on E. Hillsborough Avenue between 30th and 22nd Streets. This is the most GHETTO burger king i've ever patronized. The girls have dreadlocks, which are okay, but they dont tie them back off the face. They wear hair weaves that are "unbe-weavable"! and the overall attitude of the staff there is so non chalant and unprofessional. I go three miles out of my way whenever I want to eat Burger King. I'd just as happily drive 50 miles out of my way to keep from going to this particular Burger King. Is there anyone in Corporate reading these complaints?
Lillie, in Tampa, FL 33610
i see everyone one complain about burger king...
I just wanted to open up a whole new look on this stupid rant about the new Burger King ad about Spongebob... Everyone thinks its crude and that they are offended by it. Well I think compared to the Viagra and other ED drug commericals the BK ad is nothing to get offended about. I rather see square fake butts than have to listen to men complain they can't screw their wife of girlfriend anymore. BK ads will be short lived as for ED ads, they will be around as long as there are floppy men who need them. I don't think that men should suffer with ED but keep it off TV and between you and your Doctor.
I agree 100%
The complaint has been investigated and resolved to the customer’s satisfaction.
OOPS! I do disagree with the above comment! The pill commercials are worse than the alcohol ads! But then again that is my opinion! TO EACH THEIR OWN!
All of the Viagra and Cialis commercials have got to go! They are DISGUSTING AND ANNOYING! Whatever 2 people do with each other should be kept to themselves! Not the world--or whoever has to watch those disgusting commericials! The mute button helps! I tried to find someplace to write and complain how SAD they are! But unfortunatey I couldn't find any place else. I'm glad I found this site!
the Viagra and Cialis commercials HAVE GOT TO GO! THEY ARE DISGUSTING AND ANNOYING! I'd definitely rather see Sponge Bob--Burger King! I wish there was someplace to write and let them know how disgusting they are! Thank heavens for the mute button!
Not only do they complain about the inablility to screw, they SING about it! Not half as bad as all the alcohol commercials you see. People ### and raise hell with the tobacco companies because they thought they were marketing to children. Best I can tell, every bud light, captian morgan and ect.. comercials do the exact same thing.
square butt ad campaign an afront!
I have never seen a TV ad just kick off so in-your-face, "I like square butts!..." with the camera in tight, the audio up loud, and dancers shaking their ###, right after whatever good or sensitive TV show or movie segment we may have just been watching. What an ugly assault to the eyes, good sense and morals! Not just for my children but for myself and my wife. It's nearly or absolutely the most disgusting TV commercial I've ever seen! The mute button isn't enough. I switch TV channels immediately it's audio-visual appeal is so irritating. TV stations must love that.
Your stupid "Burger King" icon mimicking the hip hop rapper lowers, not elevates, his already stupid iconic status. Perhaps Burger King has changed their entire target audience to the hip hop set. Good luck with that. Good bye, BK. You are boycotted forever by my family of 8. You drove our choice allright. How stupid can your marketers get?
The complaint has been investigated and resolved to the customer’s satisfaction.
I hope this gets to you. You sir, are what's wrong with this country. Some god-loving backwards idiot. I feel sorry because families like yours ruin this world. I know that commercial. It's promoting SpongeBob SquarePants toys. Maybe if you weren't so busy sucking godcock you would be a smarter person. Go ahead and boycott BK, go eat at McDonalds, it's all the same greasy fattening fast food. Like they will miss you and your giant family. I don't think they will notice a decrease in sales because you don't know who SpongeBob is and take offense to a commercial. Wow, simply wow.
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Don't go there, don't buy from them. Fast food is killer food in most cases and if you do, don't bleat about it; you were not forced at gun point to buy one of their horrendous heart attacks on bread for goodness sake..
I light mixture of minced beef, eggs, onions, garlic, pepper and mustard will produce something you can pan fry in its own fats, (add a slice of cheese when the second side is just cooked), place on a bread roll, and, if you really must, add mayonnaise and chunky salad and there you are!
Much better than a BK, Big Yeuk or any other commercial brand and prevents bleating about "This time, I asked for a little extra lettuce, and I was charged $0.40 and I still didn't get the extra lettuce". Aww, shame, diddums; and the picture wasn't the same as the food .