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On September 7th, I visited the Burger King Store at 740 Academy Drive, Bessemer, Alabama 35022. I ordered the Family Bundle and an extra order of onion rings. After I returned home, I noticed that the onion rings were not in my order, and I did not receive a receipt. I called the store to report the issue and left a message on voice mail. I never received a call back. I visited the store the following week to resolve the issue and told the person responsible that I had not received all of my order or a receipt. She told me that was because they were out of onion rings that week (this was not disclosed to me). She also told me that she could not give me onion rings because the manager was not there, and that I would have to come back. I told her that it would cost me more than the price of the onion rings to come back. However, she reiterated that she could not resolve the issue. This is unacceptable! I have lost money already due to an error on Burger King's part with not even an apology. I'm sure that the employees probably drop an order of onion rings on the floor during their work shift, but refused to rectify their mistake. Chik-fil-A would have resolved this properly.
Desired outcome: I would like to receive an apology and my onion rings. I would also like to see a different process in place for handling customer complaints at the store level, and I would like to receive my receipt when I place my order.
