Burlington Coat Factory Direct
Reviews and Complaints

I went to the store located at 6600 Middle Fiskville Rd on last Saturday October 27, 2018 around 6:00 pm . I was on the line waiting to pay and there was this cashier I believe her name is Sandra she was very rude since the beginning I was about to pay and gave her a $5.00 card discount that they gave me at the store when I took off a layaway and she just told me that I cant use it . I explained her that I'm a frequent customer at the store and always use them she refused with a rude manner . I have to recognize that I over reacted telling her that she didn't have to be so rude at me and said : Why just because I told you that you can not use this card it is my job and you wont use it this time that was her answer . My kids were scared of her because she was in really bad mood and I ask for a manager she was talking back to me and yelling me and I told her that I'm her customer and she said I DONT CARE who you are the manager asked her to calm down but she continued talking back to me and the manager asked me to stay quiet too. After that the manager read what it said in the card and told her that I will be able to use it she just said again that I'm not aloud to use it . The manager was very professional but now my kids are afraid to go to the store because they got very scared of the cashier been so rude at us . Again I don't have anything against the store and the manager but they way that the cashier acted was very disrespectful she supposed to have a best customer service not been rude or yelled to the customers.

I would be embarrassed to be a resident of Harlem if its BCF store is representative of its essence and pride. The shopping floors of the store are nasty and unsightly cluttered. Additionally, at time of check-out I and many others had to wait in an extremity long line before we are able to check-out. This is because only three registers, among nine or ten, have people working them. Shopping at Harlem's BCF store is a very bad customer experience!

The temperature at the Burlington Coat Factory on Antioch Road, in Kansas City, Missouri, has been unbearable the last few months. We have been experiencing unseasonably warm temperatures in our area and as such other establishments continue to use air conditioning. I have brought this to the attention of staff and management and have been told that the climate control is not controlled by them, but by "headquarters out of state." The last few times we've visited your store we left quickly without purchases because of the unbearable heat. It makes no sense to have the climate controlled out of state, unless they monitor the temperature in every city, which I am sure they do not. If you care about your customers and their comfort, please reconsider this ridiculous practice.

Sincerely,
Warren kelsey

I ordered a lot of invitations for my baby shower with Burlington listed as one of the stores for my registry. The app is HORRIBLE! I tried with multiple phones to download the app but the scanner on the app doesn't work and NON of your stores are able to accommodate your customers with a scanner in store. I went to 3 stores during the weekend which wasted so much time! This is ridiculous! I will be a first time mom I don't know what to order online. I want to physically select my items in store. I would of never selected Burlington if I would of known the headache that came with it. Target provided an enjoyable experience I was able to share with my mom and sister. This makes me not even want to shop at Burlington anymore because obviously providing good customer service is not a priority.

First and very foremost the Greece Burlington location is very disorganized I was told it was because of the new inventory but I been there quite a fews I mean how long does it take to remodel a store it's been like this for like 2 months. The problem wasn't on the floor the sales associates were very corporative while I was shopping it was actually the front end I was waiting for a very long time the lines are not very neat you don't even know who's next at the registers. My cashier's name was Hilda she was very rude she was talking to me like I was slow I had a question about one of the chairs that was for sale and I get what she was saying with no red tags but it was just blankly rude and very unprofessional and I didn't appreciate her snatching and slamming the items into the bags. I just think if you're going to be a cashier you have the right kind of attitude.

There's a new manager name Darren. Who talks to his employees in a bad way. I heard him curse at this young cashier. He was telling her to to ring faster. I don't see it fair for the cashier . Their trying the best they can do . It not their fault there's so many censor on clothing or the fact people group together and make a big purchase. Someone should talk to this manager because that's bad managing.

Last night I was going to purchase an area rug for $150. It was quite large and not likely to fit in my vehicle especially with 2 children in car seats. I asked an employee on the floor if that could hold it for 24 hours-I was willing to pay then. She said yes and told me to go to the front register which I did. I waited in line for 10 minutes and the cashier refused to listen to anything I said after she heard the word "hold". She cut me off and told me they would only hold it until closing that night-which was in 2 hours. This was my first time in this store and most likely my last. There are a lot of other places for people to shop in this area- not a very good start for a new store

To Whom It May Concern:

I was going about my day when I came across a post from a good friend of mine who currently resides in the East Coast. Please read the post below:

"Let me tell you about what racism looks like today. My brother and I were shopping at Burlington. Sure, I guess if I shopped at Burlington I shouldn't expect much right? But my frugal [censored] couldn't say no to a good deal. I never buy anything full price.
Anyway, I go on and try a couple of name brand dresses for my cousin's wedding. I asked my brother to find me the dress in a different size. Naturally, I talked to him in our native language. Then this old white lady who worked there stopped him and asked him where he was taking the dress I tried on. He explained he was getting a different size. She went on to say, "I know what you're doing. I'm not dumb." We let it pass, and thought maybe she was just rude.

But once I stepped out of the fitting room and made my pick of clothes, she literally was taking the clothes out of my hands and said, "I'm taking those." I was like, "I'm getting these clothes." She was like, "all of them?" I said, "Well I'm still looking." And here's the icing on the cake. She said, "Well I need you to take that off too, " as she was pertaining to my real clothes. She literally wanted to take away the clothes off my back. I was so shook, couldn't have imagined it happening to me. I was clearly profiled and accused of shoplifting. I got so upset, I had to buy 2 fancy dresses just to rub it in her face."

Although this did not happen to me directly. However, how did this become an acceptable norm/culture at Burlington? I am to follow through of the exact location this took place and to whom she had spoken with. This is completely unacceptable.

Maria Cherryl Catini

The Hamilton Place Mall location in Chattanooga TN 37421 states the after fully purchasing a layaway cash, you cannot return an item and receive cash back. Although the receipt which asks for my signature never once states that. And even though the manage then proceed to point me to a desk mat bottom bullet, that's stats something along the lines of "there will be no cash refunds on returned layaways" meaning a layaway that was not purchased fully in the 60 day time frame. I do not agree nor do I appreciate being told that when I spend my CASH, that if I no longer like the item or if the item was to big or to small, that I cannot receive my CASH back that I have proof of receipt for!

Hello,

I visit your Burlington store on 9/29/2018 around @ 11:00am
Store #556
12001 East Fwy, Houston, TX 77029

I am writing to complain on my shopping experience in one of your stores. While I enjoy shopping in your store, it becomes hard to shop when your loss prevention team are constantly are constantly in your face. It is ridiculous that the money I spend in this and I am not able to shop in peace. I remained in the store over an hour which should not be a problem as I am a paying customer. However, the loss prevention lady is constantly on ever isle I walk down. At this point, I go to check out because I begin to feel very uncomfortable on my way to the check out line, I stop in the jewelry section which is close to the doors and I see this loss prevention lady (Hispanic or Caucasian)standing at the front door watching me again. After leaving spending $150.00 of my money, I am upset to say this has been the worst shopping experience I have ever had and this trip has made me very uncomfortable in your store. I understand that there are thieves, but Loss prevention should be trained better on their job as this can lead to a law suit.

No more size large in & order Louisville KY. I called Burlington Customer Service no luck item not available online. They told me 2 call each store. I found the shirt in Nashville TN but I can't purchase or ship here in Louisville KY. So upsetting looking for over a week. Now found 3-4 hour drive away. Nashville TN has a Size PL (Petite Large) but told me I have 2 pick it up myself. Picture below. Item # JPPND56789. We $17.99, now Clearanced to $9.99. This was stolen from a bag in my trunk along with much more clothing & shoes. Please help

Date of Incident:
9-27-18

Description:
Security tag was left on an item by mistake. Alarm sounded as I departed but I was waved through from a distance. Elected to receive receipt by email but it never arrived, not in spam. Called to see how I would go about having tag removed without presenting a receipt. Was told by phone that anyone could assist upon arrival by verifying purchase with CC used. Returned to store and was told to wait through line behind other shoppers. There was much difficulty reprinting receipt by staff. I tried to explain that a reprint wasn't necessary... just needed the security piece removed and wanted to verify purchase. No one listened and they insisted on figuring out reprint even though they verified purchase without reprint. Finally got tag removed but staff was rude through entire process. Instead of receiving apology for driving a distance back and elapsed time I received only harsh, rude behavior from staff.

Desirable resolution:
I'm not sure. There is nothing to refund or repair in this case. I do think an apology is in order and believe the right thing is to compensate for miles driven, time spent, and an overall bad experience in the form of store credit. Perhaps the price of the shirt which had the tag left on of $15.

Thank you for listening .

I had the worst experience at Burlington in Austell, GA September 22, 2018. That evening I went shopping for a suit and when I got to the register I had a lovely cashier, Janessa. The suit jacket rang up wrong so she called for a manager to correct the problem. From what I understood there were 3 managers there, Tammy, Rhonda and Joshua.

None of these managers came or even responded to the cashier. They were blatantly ignoring her. She called for them four times and they never responded. The cashier proceeded to give me outstanding customer service while I waited for a manager. 45 minutes went by and I was still waiting. My cashier, Janessa then kindly excused herself to help a new cashier, (because the supervisor was also in the back nowhere to be found)with her transaction and she did that quickly and efficiently before returning to me. She again apologized for the wait and I told her that it wasn't her fault but the managers.

When the managers finally decided to respond, they wanted details on what the situation was instead of coming to the front to see what was wrong.

I felt bad for my cashier because she did her very best running the front, assisting not only myself but the other cashiers who seemed to be new, as well as their customers which she did outstandingly. When a manager, Tammy, finally came to the front her excuse was "we were all in the back wondering what you were saying. Our radios were all on and there was just feedback so we didn't catch anything you said." Really? None of them had the sense to turn down a radio so there wouldn't be feedback? And they heard she needed something so why did none of them head to the front to see what the situation was?

I waited a full hour for one of the managers, Tammy, Rhonda or Joshua to assist me with my purchase and they are all hanging out in the back ignoring their employees when they call. Absolutely disgusting. I feel for their employees, who knows how long they've dealt with that. I will never shop at Burlington again.

Greetings,

I was shopping in you store: 00959 on Sept. 17th and was assisted by your cashier Cynthia ( trans # 28796). Cynthia customer service or lack-of needs to be addressed. Before I approached her register she made a comment to herself that was unnecessary and rude. I did not engage in her rude behavior and she continued to have an attitude during the whole transaction. As the transaction was complete and I proceeded to walk away, she then made another rude comment. If you would like to make sure your customers enjoy their shopping experience this matter needs to be addressed. I work near by and visit this store almost daily. I have never had a bad shopping experience until I encountered her.

I was shopping at your store near Rutherford, NJ on Thursday 8-9-2018 around 12:00. I stepped on a security pin toward the back of the store near shoes. There was a cart with a container of other pins next to the one I stepped on.
I am writing with discontentment with the security and safety of the disposition of the security tags.
Would you please consider this security measure and possibly find another alternative.
I would like coorespondance and a possible payment or store shopping certificate for further uses.

Michael Lucera
1005 Cumberland Street
Lebanon, PA 17042
[protected]

Hello

I recently placed an order (#[protected]). It was shipped with FedEx but I never received my package. The driver made a mistake and FedEx admits that (FedEx case # [protected]) . They said that Burlington should create a lost package case. I called your customer service line and asked them to do this but they said no, they can't do that. I also asked if they can resend me my items or refund the money, the rep said no to that too. I paid over $230 and never received any items, you guys basically stole from me. This is not right. How can you be so dishonest and not care about others? There's a difference between right and wrong and you guys don't care. You just took my money.

You need to fix this because I won't let this go. You cannot treat people like they don't matter because you're a giant cooperation.

Your store in Sacramento, Ca. in Natomas is a pigsty. Particularly in the home goods department. Every time I go in there, the home department is a disheveled mess and is unshoppable. There's always employees walking around doing nothing. They need to be picking stuff up in that department and at least trying to organize it. Instead, they just walk around looking disgruntled and most of the time you don't know who even works there because they look sloppy and nobody wears a name badge. With the new TJMaxx opening soon in the same shopping center, I won't be going back to Burlington in Natomas. I thought Burlington had higher standards than that.

On August 5th I was returning some merchandise that I had purchased. One of the items I had purchased was a picture frame and on the back of the picture frame it was put together with particle board and ribbon. The particle board and ribbon had come apart so that's the reason I was returning it.
As I was walking up to the front check out area, I didn't see anyone at the registers, but I see there were three people at the service desk. So I waited at the front registers for someone to either tell me to stay there or wave me to come up to the service desk, no one did. So I proceeded to walk up to the service desk and mention that I had a return would I need to wait back at the registers or would I be able to be helped here, still no one acknowledged me. I heard one of the ladies say to (Natalie- who waited on me) "are you open?", she replied, " I'm the only person open but I'm trying to get other stuff done". I stood there waiting for them to tell me which register to go to. Natalie waved her hand at me like she was directing traffic to register 7.
I put my bag on the counter and said I have to return and no sooner than I set the bag on the counter, Natalie jerked the bag towards her and started opening it, before I could even get the receipt out of the bag and hand it to her which is normally what I do if I return something. I was a little taken back by her attitude, like I was bothering her, but I didn't say anything.
I said to her that I was returning one of those items because it is broken and she said "DID YOU BREAK IT?". Honestly I had to catch my breath before I said something. When I did speak back to her I looked at the other sales associate standing right beside her and then back at Natalie and said "did I break it?, no, it was broken when I purchased it I just didn't realize it". WHO SAYS THAT TO A CUSTOMER?
It was all I could do to not just walk away, but I proceeded to get her name from her name tag and ask who her store manager was which she told me was Jean Global. She finished returning my merchandise, and I purchased my new merchandise and had completed signing the receipt. As I went to pick up the receipt to hand it to her and she pulled it out from under me and hand and said "that's mine" and I said oh okay I was going to hand it to you.
Natalie never told me to have a good day, never told me anything about the survey at the bottom of the receipt that the sale associates always tell you about. I have always have had the best service and good interaction with the sales associates.
I'm very disappointed with the fact that this lady was allowed to treat someone that way. I know for a fact that there were two witnesses to everything that happened except for the receipt issue at the very end of the transaction.

I went in to Burlington coat factory today afternoon to return a brand new shirt never worn still has the tags on it. I brought the shirt in April and never got a chance to return it until today. The cashier began the transaction and she finished she proceeded to hand me a gift card (which is fine ) but on there was 7.41 dollars the shirt cost was 22.99. She told me even though they have the receipt online from my number that it has been over 30 days. I told her all the years I have been shopping here I never seen that on a displayed or back of the receipt. That I was always told if they don't have a recipt or can not pull it up by number that they have to refund the lowest marked price.

When the manager came down him and the cashier was talking and he looked and said to me that is our policy, I told him the same thing I told her and I told him I will keep the shirt and as I was informing him that the mangers and cashiers they refunded for the full amount and he cut me off and kept saying ok.

That was very rude of him. My mother return a never worn coat without a tag and the cashier found the recipt by her number in the system and refunded her the full amount. I brought a pair of pants that was never worn and they did the same gave me a full refund.

Instead of the the manager asking who approved it and when he cut me off and kept saying okay. And that he is the store manager. I never seen him I see an older male and a a older lady that are managers but never him so for him to be rude in front of others and then when I walk away laugh with the cashier. Was hurtful because I never raised my voice I was respectful and was trying to let him know that the policy he say was how it always was, was never followed if it was in place . But I could not because he was being rude.

I spent so much money at Burlington coat factory. Trust me I do not plan on going back buying anything. It is not because my shirt would not get refunded the full amount it was because the manager was very rude and did all that unprofessional in front of other customers.

Instead of him being rude all he could of said was " I am sorry that you have been getting the incorrect information and I will make sure all staff and other managers are aware of the policy." Now that would have been great customer service and still upholding a policy he states is in place.

I visited your Stockton store at approx 430pm today the 26th of July 2018. It will be the last time I ever visit your store. The security guards or whatever the two men that work right at the front doors were not only rude and condescending but they were more interested in talking to other people that worked there and each other then actually doing their jobs. I had to get one of the men's attention and I asked him if I could leave my cart right by the front door with the few items that I had in it while I stepped out for one minute to the parking lot and directly back in the store. During the time it took me to walk outside and directly back in my car came up missing and as I asked the security guard to help me locate my cart he started questioning whether or not I had anything in it to start with then the others ca I had to get one of the men's attention and I asked him if I could leave my cart right by the front door with the few items that I had in it while I stepped out for one minute to the parking lot and directly back in the store. During the time it took me to walk outside and directly back in my cart came up missing and as I asked the security guard to help me locate my cart he started questioning whether or not I had anything in it to start with then the other security man jumped in the middle of it and rudely continued to look through the video and suggest that again, there was nothing in my cart ... there were four items in my cart that they eventually found and they didn't apologize.
There was one cashier working when I attempted to check out and there were approximately 7 to 8 people in line with me waiting for quite a long time until I finally asked the cashier if she could call another cashier up. While I was waiting in line most of the other customers that were waiting with me all had something negative to say about the employees at that store. We all agreed that they were very rude, that they spoke about things that were not professional, that they acted like they were not at work at all and that we were bothering them if we asked for something. I will never come to your store again at that location and I strongly suggest that you get a manager in there to clean that place up because Burlington is an awesome store but those people are making it not so awesome.
Sincerely Diana Thompson McCulley