C Spire’s earns a 4.1-star rating from 7 reviews, showing that the majority of customers are very satisfied with services.
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Mixed Experiences with C Spire
As someone who values reliable service and ethical business practices, my experience with C Spire has been a mix of highs and lows. While some customers praise the coverage and customer service, others have faced challenges with billing, cancellations, and inconsistent policies. It's concerning to see reports of unethical behavior and poor accountability. As a potential customer, it's essential to weigh these reviews carefully and consider your priorities when choosing a service provider.
Not trustworthy and employs generally incompetent persons
Followed seller specified return process, received no refund and cannot get my returned device back.
Seller has basically scammed me by misappropriating my returned device.
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Pros
- High-speed fiber internet
- Customizable mobile plans
- Advanced 5G network coverage
- Robust cybersecurity solutions
- Personalized customer service
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Cons
- Limited regional coverage
- Fewer device options than larger carriers
- Higher plan costs compared to budget carriers
- Customer service can be inconsistent
C Spire Complaints 1
Aren't honoring contract
I have been a cellular south/ c spire customer for 11 years. My kids have grown up with their service, and I have almost always had good experiences. Recently, my son joined the Army. We all have unlimited nationwide coverage, but c spire notified us that his phone would be turned off because he has been out of the calling area for too long. WHAT?! Isn't that what unlimited nationwide is for?! Now they are telling us that we have to pay the early termination fee. That is just wrong on so many levels. They informed us that they have the right to change the terms of the contract anytime they wish to. What is the point of a contract?
The complaint has been investigated and resolved to the customer’s satisfaction.
Is C Spire Legit?
C Spire earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for C Spire. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
C Spire resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of C Spire's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Cspire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up C Spire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Cspire.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from C Spire.
However ComplaintsBoard has detected that:
- C Spire protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About C Spire
In the wireless sector, C Spire provides a variety of mobile phone plans, including prepaid and postpaid options, along with the sale of smartphones and accessories from major manufacturers. Customers can choose from individual or family plans that cater to different data usage needs.
For home and business internet services, C Spire delivers fiber-based broadband solutions. Their fiber internet is marketed with an emphasis on high-speed connectivity suitable for streaming, gaming, and heavy internet usage. The company also offers home phone services and digital television packages as part of its residential offerings.
Beyond these core services, C Spire extends into the realm of business solutions, providing managed IT services, cloud solutions, and enterprise-level data services. These are designed to support businesses in their digital transformation and operational efficiency.
C Spire's service area is primarily concentrated in the state of Mississippi, with a growing presence in the Southeastern United States. The company has a network of retail stores and customer service centers to support its product and service offerings.
Customers considering C Spire should assess their specific communication needs and geographic location to determine the suitability of the company's services. C Spire's commitment to expanding and improving its network infrastructure is an ongoing process, aimed at enhancing the customer experience within its service areas.
Here is a guide on how to file a complaint or review about C Spire on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title:
- Summarize the main issue with C Spire in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the problem and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.
7. Review before submission:
- Ensure the complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint or review about C Spire on ComplaintsBoard.com.
Overview of C Spire complaint handling
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C Spire Contacts
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C Spire phone numbers1-855-CSPIRE5 (277-4735)1-855-CSPIRE5 (277-4735)Click up if you have successfully reached C Spire by calling 1-855-CSPIRE5 (277-4735) phone number 53 53 users reported that they have successfully reached C Spire by calling 1-855-CSPIRE5 (277-4735) phone number Click down if you have unsuccessfully reached C Spire by calling 1-855-CSPIRE5 (277-4735) phone number 48 48 users reported that they have UNsuccessfully reached C Spire by calling 1-855-CSPIRE5 (277-4735) phone number+1 (833) 711-1401+1 (833) 711-1401Click up if you have successfully reached C Spire by calling +1 (833) 711-1401 phone number 0 0 users reported that they have successfully reached C Spire by calling +1 (833) 711-1401 phone number Click down if you have unsuccessfully reached C Spire by calling +1 (833) 711-1401 phone number 0 0 users reported that they have UNsuccessfully reached C Spire by calling +1 (833) 711-1401 phone number
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C Spire emailsaskus@cspire.com97%Confidence score: 97%
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C Spire addressPO Box 519, Meadville, Mississippi, 39653, United States
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C Spire social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all C Spire contacts
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