Cabela's
Reviews and Complaints

I placed an order at 10:23am PDT and learned from my mother-in-law that I'd ordered the wrong gloves for my father-in-law. I called customer service at around 2:05pm PDT and was told by the customer service lady that they were only allowed 4 hours to make an exchange after an order was placed. She said that 4 hours had passed and I'd have to just order a second pair of gloves (the right ones, this time). I tried to explain that it had been less than 4 hours since 10:28am, but she was insistent that it was 4:05pm (in her time zone, as opposed to mine), so it had been 6 house since I ordered and she couldn't help me.

I suggest that you either help your customer service associates with time zones and basic math or help them explain Cabela's exchange policy more clearly. In any time zone, 4 hours is 4 hours, and she was clearly unwilling to help, even though we were within the 4 hour window (and still are, as I write this complaint).

I buy all of my hunting accessories at cabelas. Drive an hour just to shop there and spend atleast $200 every time I go. Bought the safety harness for women which was $139.99 I wasn't satisfied with it so I tried to bring it back and they would not return it. I just wasted 2 hours of my time and gas and $139.99 and all they could tell me was they could not return it and they could give me a discount on another one. I am VERY dissatisfied and can guarantee I will not be going back to shop here again. Is it really worth it to them to loose a customer over something so silly? They totally acted like they could care less about me driving an hour just to return it and wasting $139.99 of my hard earned money. Also two lady's behind the customer service desk watching as I'm very upset over this and whispering to each other. I thought that was very unprofessional and felt as if I stood alone while everyone in the store stood there and watched while I am highly upset Over the situation and losing money. Very embarrassing.

On August 25th at 9:00 am I entered the Farmington store in Utah with the intent to purchase a gun safe that was advertised in their Fall Great Outdoor days ad. I had forgot my ad at home so I picked one up at the front of the door to make sure I had the correct sku/upc for the safe so as to be sure I was getting the correct one. I walked over to the area where the safes were displayed and could not see the on in the ad. I found 2 employees stocking shelves and I asked one to help me find the safe in the ad. They both were very willing to assist and walked the floor and could not see one either. One of the employees was from the warehouse he said and would go back to see if there indeed were any on site. He soon returned and said there were 2 available to sell. I then asked how I might obtain one and was told to take the ad I had in my hand to the check out stand, tell the cashier the ski and they would ring me up and I then could drive around back and load it up. I said great and started to head to the front. As I did so the department manager must have overheard my conversation and stopped me, and told me if I was looking to buy safe in the ad, he would not be selling it to me. I asked why not and I was told abruptly that the ad was incorrect and he wouldn't sell me the safe. The other 2 employees with me were silenced and walked away at that time, looking somewhat surprised. I saw the manager's name was Jeff and as we started our dialogue he was adamant not to honor the ad. I told him the misprint was not my fault or problem and that I came down specifically just for this safe. I told him he had to sell me that safe as advertised and his response was no I don't. So I found the manager on duty who was Nick Morales I believe and explained the situation to him and he said he would look into it and to give him a moment. 20 minutes later, after no return from Nick, I left. I checked back the next day since no one contacted me, to which both the department manager and store manager said they were not going to honor the sale price. I asked who made the ad and they said "corporate does". So I said then corporate needs to sell me the safe if you guys wont. There was no comment. I left at that point.

I have ordered an item from www.cabelas.ca and later they contacted me a said that my order was on back order because my item was no longer in stock. I really needed the product so I asked the lady on the phone if there was something she could do. She said she'll contact other stores and ask there. Later she contacted me and said that one item was left and I'll get it as soon as possible. Everything seemed fine until I noticed another charge! Contacted them right away and was told that it was a shipping fee!
When I placed my original order it was said FREE shipping!
I'm not impressed. These people are so unprofessional.

I ordered a vortex 6x24x50 pst scope from cabelas. This cost me a pretty penny, it is about a $1000.00 scope so you would assume that they would be pretty diligent about getting the product to me. NOPE they have yet to get the product to me supposedly they shipped it and it arrived but yet there was nothing there at my front porch when I got home so I called and they said they would ship it to again, seeing as the first one didn't show up you would think that that they would at that point take better care of actually getting the product to me...guess once again... same issue they said it arrived and I have yet to receive it. Now they are talking to UPS and saying its going to take a minimum of 8 business day for the to figure out what is going on. So as of right now I'm they have my money and I have nothing to show for it, this is outright Cabela's stealing my money I'm getting pretty darn impatient especially since i was suppose to go sight in my rifle with friends a while ago and now I'm waiting on this damn product. I told them I would just pick up the damn thing at the store if the shipping is the issue even though Cabela's is a damn hour drive from where I live... I would not recommend Cabela's to anyone after the poor customer service and the repeated loss of my package, oh and I will be submitting a complaint to the BBB about this.

I have ordered an item from Cabela's and paid over $250 for it. I was given a 2 year warranty, but when my item broke and I asked Cabela's for a replacement they refused to help and said that they only replace within 90 days! I told them that I had a 2 year warranty, but they really did not care and did not listen. They said no and told that it was their final decision. What a waste of money!

This is not a question, it is a complaint.
A few weeks ago I ordered some pants (4 pair). They arrived a week later, 3 pair were the correct size and 1 pair was not. The pants I ordered is for work, so it was important that I received them timely. Unfortunately Cabela's labeled the pants on the outside as 32W 30L, but the true size on the inside was a different size, this is why you sent me the wrong pants. This was the fault of the store.
I called to arrange to send the pants back so that you could send the correct size. No apology, no compensation very poor customer service, but what can I do? If a company is going to treat their customers with such disregard, I will simply choose to quit being a customer, AND I WILL MAKE SURE EVERYONE I COME IN CONTACT WITH KNOWS HOW TERRIBLY YOU TREAT YOUR CUSTOMERS. So I sent the pants back immediately as instructed. The date was FEB 4, 2016.
I tracked the package and it was received back at the store FEB 9th. But when I received two more return slips from Cabelas in the mail I became concerned about the situation being handled correctly. So when I was at work, my wife called about the pants. She asked when "My Pants" THAT I HAD ALREADY PAID FOR were going to be sent out. The "customer service woman's" reply was that she did not know. My wife explained the situation and the answer she received was typical of our entire experience with Cabelas...she said "maam, this is a big store!" She also added that it could take up to 5 WEEKS!
So, you people mess up the order, I have to resend the pants, but you can take as long as you like to resend and correct YOUR MISTAKE! This company has the poorest customer service I have ever dealt with and obviously you do not value your customers or care for their satisfaction.
I called customer service myself when I got home from work. The Rep. "Julius" was chuckling and very unprofessional on the phone. I told him the problem and he said he could not help because all the systems were down "call back in an hour".
Cabela's you act like you care about your customers with all your commercials and advertisements, but the truth is, no one is trained and no one cares to satisfy or resolve customer problems.
When we asked if we could speak to someone above the rep. their response was that no one was above them to speak with. Do you people not screen your employees? How could this company have grown to the size it is with this kind of terrible service or care. YOU PEOPLE HAVE MY MONEY AND I DO NOT HAVE WHAT I BOUGHT. After this is worked out, I will not ever buy anything or say anything good about Cabelas, Before this I was a Cabelas fan. I loved going to the store and I loved the products (when I could afford them). But now I feel very small and unimportant and the Cabelas has lost touch with what made them what they are today.
You all must have the worst training and management next to Kmart of the past. As of today, the reps best answer is that they do not know where or when the pants will go out. Just that it can take 5 weeks. They couldn't even tell me that they received the pants, I know it because used the tracking number.
PLEASE JUST MAKE THIS RIGHT SO I CAN GET WHAT I PAID FOR, OBVIOUSLY YOU PEOPLE DON'T FEEL THAT YOU NEED TO COMPENSATE FOR YOUR OBVIOUS AND RIDICULOUS MISTAKE. That is fine, but I do want what I paid for.

Sincerely unhappy and disappointed,

Recently i placed an order # [protected] and it shipped directly from frogg toggs. There was no return label in the package so i contacted customer service at cabelas because the waders were too big. I have been wearing hunting waders for over 20yrs and have always worn a size 9, yet these size 9s were like 10.5s. Customer service worker "Erika" told me it was my fault for ordering the wrong size, so i was responsible for paying for the return. All i had to do was lie and say the waders leaked and i could have returned them for free. Cabelas is a multi million dollar company and they are refusing to pay for a return on some hunting waders that were incorrectly made? Wow

I submitted Cabela's Gift Card Offer for purchasing a Cobra MR HH450 CAMO and was supposed to receive a $15 gift card. I submitted the form on 9/18/2015, and have not received the card. I called the number on the form (Cobra-[protected]) and was told the issue was with Cabela's. Cabela's is unwilling to meet the terms of the offer. I believe this action is fraudulent and warrants a class action suit.

Please report all unfair credit card practices to the FTC- we have a cabelas visa we have had for a few years and the limit was recently cut in half with no notification and the credit score information and details they provided was false. I've read many reports from others with this same type of situation. It's totally unbelievable they are doing this to so many people who are spending their money with his company. So everyone please report these unfair practices to the federal trade commission.

I ordered 2 whupping sticks they confirm my order put a pre authorization on my card and confirm they are in stock 12days latter they send email cancelled one and say I never ordered the other one 4days after I place order one was out of stock and charged my card again for29.99 and8.95 for shipping I tried to track my order and they say I never did such and on top of that the itch sincere 's and chuckles thinks it's fun I lost 6guide trips 6seat salmon charters and had to hand my best 10 and 15 year customer's to my top competitor and lost 10, 000 income which now I had to shut my service down for the year and flip burgers to pay my boat and insurance payments don't depend on Cabela's for ®hit they won't help solve any problem contact you or try to make it right they have (Cabela's) gone extremely down with all the other bottom feeders really I thought of Cabela's as Dream builders not Dream destroyers they are the worst at customer service and or support I ran your card again and we never have seen it in our system but yet they send me today ordered on the second 2am of October. Ten days later cancel order of only one rod with my card info but they never seen or I never used my card their so basically what I'm saying shop there if you want to get tucked over sorry bought the language but that's what they are doing to allot of people so if you want a slow screw against the wall with out for play or a reach around do business with Cabela's like I did and you'll REGRET it the rest of your life my personal experience I hope the don't ¥uck you like the did me my ### really needs stiches after that one thank Cabela's NOT! Stacey Patton this is no BS and or no exaggeration in my post or thoughts this happened guide one day burgers next great job Cabela's they have never been remorseful at all

Company enabling fraud and injuring merchants by not properly reacting to abuse of credit cards.
In situation where the company has authorized charges and verified the address through AVS and CVV2 Cabelas World Foremost Bank initiates a chargeback.
When the credit card processor supplies full information showing credit card AVS and CVV2 are accurate and the product is delivered with signature to the address verified by the credit card as the customers address showing the merchant has met the standard for a valid transaction. Cabela and World Foremost Bank refuses to return funds and reverse the credit card processors findings.

Banks and Companies need to be accountable as do merchants in financial transaction. Cabela's Club and bank Worlds Foremost show low moral standards. This seems to be a trend with this company on several fronts as they have had repeated lawsuits regarding their practices both in protecting consumers and merchants.

Cabelas in Richfield, Wisconsin once again ran a sales add and didn't have product. I went in first thing as they opened on day of sale, Feb 5th. I asked for the gun advertised, told by Steve it was sold out! "Sold Out", you been open 30 seconds and I am first person in store. I was told to come back later, had guns in back to check in yet. I returned later, this time finding Randy. I again asked for the gun, Randy told me, leaning in and whispering, "We don't have those, never got any in." WTF? Then this Randy begins this rant and rave about getting a Cabelas Club card. TO told him I have one, he pushes me to "You can have up to five in one household" I told him the reason I wanted the gun was to use my points, then tried to up sell me. I told him "No", when he suggested I go with him to the Club booth and get another card, while he fills out a "Special Request" for the gun I wanted. Is this the scam, advertise something, get you in the store, have Randy push you to club cards with promise of finding you a gun? I know for a fact that this type of badgering over credit cards is illegal, Cabelas needs to get control of this. No other employee has ever disgusted me with his sales pitch then this guy.

I don’t advise anyone to buy from the website www.cabelas.ca. I ordered twice from them, but these jerks haven’t provided my order. Both orders cost me about $450, but after I paid, the seller decided to fool me and hasn’t provided any info regarding my order. No updates, no emails, no communication. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I discovered a charge on my card to this company for $134.99. I had never heard of Cabela. I called my bank and they directed me to call Cabela about it. I was directed to Cabela's "fraud department" which is probably just another customer service rep or their supervisor.

She was friendly at first but when I started asking questions she didn't want to disclose anything. She kept telling me it was against the "law". I told her that if her company charged me, surely I have the right to know who I was supposed to have sent the order to. She kept telling me it was against the "law".

I kept asking her, if this was a company policy or state or federal law. She just repeated it was the "law" which is a clear sign someone is lying. She finally admitted it was a "company law" not a state or federal law.

In my opinion, Cabela apparently is an accessory to this crime of fraud since it seems to be hiding the criminal under a "law" it has made up. It has instructed it's employees to tell people calling in about fraudulent charges it is against the "law" to disclose any information. This was clear duplicity, in my opinion.

I have never heard of this company. I tend to deal only with reputable companies.

I have recently applied for a credit card with Cabelas Club Card. And they have denied me. When I phoned they claimed to show a monthly commitment that I do not have. I phoned Equifax, since they only work with one reporting agency, and they said my report does not show that information. After 4 hours of calls between both Worlds Foremost and Equifax, we are nowhere. I will be doing my shopping at Scheels! They were not willing to make any phone calls or contact my bank, or review another credit reference.