Cabela's
Reviews and Complaints

I spent 45 minutes selecting a pair of boots that I liked, when I found the pair I wanted to buy they were displayed at $199.00 found directly under the display price. Upon checkout the price was $15 more expensive. When I asked for the price to be corrected, I was told it was my responsibility as the customer to verify the Lot # on the display vs the box label. When I asked to speak to a manager two separate employees refused to call for one. When an employee finally did call, the on duty manager refused to answer. This level of customer service is abhorrent! The store manager is Brian Crawford of the Hamilton store in Indiana. I will never shop at this store again. I loved this store but will never be treated in such a fashion again. I am very picky about what I spend my money on and where I spend it. It is clear that cabelas is not a store that desires my business enough to provide the same level of customer service as any other retail outlet. I will also be spreading the word through my cirlcle of friends and associates that this store is not one that deserves their custom. I hope this reaches a corporate office and this situation is rectified promptly. This event has lost a lifetime customer, and if I have my way everyone I know will follow my example, as we can find comparable equipment and apparel at any one of their competitors. The only reason I am listing my complaint here is their corporate office doesn't have a direct complaint line. Figures...

My name is Maurice Miller & my Cabelas credit card has been missing for over 24 hours. Customer service has been far from helpful in my attempts to simply deactivate this card. I have spent easily over four hours on hold & the two times I actually got a person on the line I was hung up on both times. This is ridiculous! At this point I am quite concerned with your security measures. It should not be this complicated to report a card lost/stolen. I would like to be contacted ASAP. [protected]. I am not trying to be complicated. This should be a simple task. Thank you for your time & consideration over this matter.

The web page said any order over 50.00 dollars you could get free 2 day shipping so i placed my order then she said i dont get it in two days because i ordered after 4 p.m. eastern time and my blind didnt qualify for two day shipping. Maybe im wro8ng but when you advertize free 2 day shipping on any order over 50.00 dollars them it shouldnt matter what it is it should be there with in two days this is our first dealings with cabelas and looks to be our last.

Dear anyone who wants to buy a boat at Cabellas:

I don't know where to turn to have had literally the worst experience of my consumer life with Cabellas in Woodbury on the largest purchase outside my home of my life.

1. Purchased a Nitro ZV18 in June of 2018
* When we picked up the boat the first thing the service guy said was, "thought you had a truck, playing that a Toyota wasn't a truck." Then went to explain they had to order us a new seat because they put a big gash in one of the chairs while setting the boat up for pick up.
2. Asked to have the electronics switched to Humminbird ( my pre-purchased units from Cabellas)
3. They charged me for install and a new 300 transducer- I paid
* They refused to install my Vexlar stating" Cross-talk" as an issue. Total BS
* They mounted the SI transducer 3 inches above the bottom lip of the boat… had to lower it myself. Otherwise sonar goes out at 8 mph…. total crap.
PS they drilled the ducer plate too high, so it's still not great.. What technician drills into a 60k boat too high, you can just google install on that...
4. After first trip out in boat:
- Speedometer stopped working
- Auto Bilge wouldn't turn on
- Trolling motor wouldn't even turn the boat unless motor turned up to 10
- Wiring fell out in my lap from under dash the minute this "Big-Water Walleye Boat" hit waves on Devils.
- all the locks on the compartments were spinning freely inside their housing
- The middle windshield wouldn't shut, had to duct-tape it closed...
5. We let Cabellas know via email and scheduled an appt. July 2018
6. Brought the boat in and literally this is the quote from the service guy." You don't need gauges, your speed is on your GPS unit anyways!" Then he went on to explain he couldn't fix any of the gauges. They gauges and bilge still don't work.
Can you imagine if I went into Lexus and paid near $60k for a car - what would they say if I went into their service department with a car less then a month old with a list of issues?
7. The service wouldn't address the under powered trolling motor, stating "I would need to contact Minnkota". So I purchased a new Ulterra from Cabellas. Another 3k.
8. September-Asked Cabellas to install the new motor. They charged me again for installation…. to put a plate onto the bottom of the motor.
9. While installing my new ipilot link trolling motor the Service department broke one of the network pins on my Helix 10 G2n SI/DI Mega (purchased from Cabellas). They again denied fixing it, saying I needed to send it to Humminbird to fix.
>> Cabellas service department then left my boat outside of Cabellas in the parking lot, that night with all my head units, rods, and gear unlocked with Keys in the ignition……..Just left it there and went home.
10. I paid 150 bucks to overnight the unit to Humminbird (had a week's vacation on MIlle Lacs scheduled the following Monday).
11. Humminbird fixed it and sent it back in four days, stating the dangle had been forced into the back of the unit and snapped the two of 8 network pins off inside the rear receiver plate.
12. Got to Mille Lacs, the new Ulterra trolling motor deployed and died in 3 minutes. I had to manage huge water with drift socks for two days after just spending 3 grand on a brand new trolling motor to replace the brand new trolling motor on the boat that wouldn't work...
13. Called Cabellas, escalated to a manager, that manager took my info and said they would refer to other manager.
14. Next day, Cabella's Service department called me back.They literally handled the escalation by sending me back to the problem.
15. Called Minn kota - they referred me to authorized service center 50 miles from my home.
16. I took the trolling motor to the service center that afternoon. When they opened it up they saw 4 washers where there was supposed to be two. Which burned out the motor. They replaced all parts and told me either the service tech who installed the engine was, "incompetent or intentionally trying to burn my unit out.

In the end after buying countless guns, gear, coolers, tents, boats, bows and two boats now, a Nitro and Ranger from Cabellas will NEVER, NEVER, do business with this company again. I seriously don't think I could have made up a worse experience. Makes me want write to my local congressman, news channel, you name it, something I haven't even ever considered before. Not sure what you can do, this is just a last ditch effort to get someone's attention at the company that controls Cabellas now.

Sincerely, the worst boat ownership experience ever.

AO

I walked into store and needed some assistance looking for an item. I saw a employee and asked him to help me . He was very rude he literally told me he was on break and walked away. I saw his name badge his name was Vince. I am very disappointed I shop at Cabela's at least once a week to get hunting equipment. This has never happened employees are usually very helpful. After this incident I don't think I will be shopping at your store anymore.

Went to buy a pair of shoes 2 years ago and they told me lifetime guarantee on workmanship and so I bought them and they ripped out in 6 months and they exchange them and now ripped out again and they said it was normal wear and tear cause I wore them everyday...what? Will never go back to cabelas again in Lacey Washington ... working in the tire industry and have a lot of friends who hunt is not very good for them

Was in Columbus Cabela's in June, looking at shoes at 9:30 am. Two employees, one a manager ( mike or mark and Richard ) walk past me a minimum of five times without acknowledging me, they were discussing resetting displays. I pondered this for a day and decided to contact Cabela's corporate. Contacted a very nice lady who was disappointed at what I had described. Said she would contact the store manager and have him reach out to me, and would mail me a $50 gift card even though I didn't ask for it.
12 weeks, no follow up, no gift card, no feedback. I shudder to think if I had an order or product problem.
Cabela's doesn't care about me, I'll go to someone who does.

In the sales brochure that ended on Sunday, August 26, you advertised the CuddeBack digital camera, E3 black flash, 20 mp, 21 LED for $75.00 regular $149.99. When I went yesterday, August 26, to the store in Garner, NC they were out of stock and I asked for a rain check. I was going to purchase 2 of the cameras. I was told they could not issue a rain check and no where in the advertisement have I found that it stated that it was limited to in stock only. I have 2 different sale papers and none stated that it was limited.

I purchased an On Time Fish Feeder(purchase order number [protected]). the litem number on line is IK-118577. The advertisement states as follows: "The Fish Feeder combo comes ready to mount to any 4 x 4 wooden dock post. The unit is equipped with a 150 lb capacity barrel, a steel band with welded brackets and your choice of Lifetime Elite or Solar elite Timers." The price was from $149.99 to $219.99 . I chose the $219.99 that was with the solar timer. Today I received a solar timer and so I contacted Cabelas to determine when the barrel would arrive. After waiting several minutes on hold I was told that On Time Feeder company was out of barrels and they did not know when any would be available and offered a shipping label to send the solar timer back. They also stated that the combo wasn't ordered when clearly it was.

I contacted On Time Feeder company and was told they most certainly had barrels.

I then recalled Cabelas and spoke with a different young man. I explained what the first person told me about On Time and no barrels and what On Time stated that they did have barrels. He then said well we only get a certain number of barrels and we cant get any more. He further stated all I had ordered was the solar timer. I read the description from the online catalog for Cabelas and it clearly states its a combo. He did not offer any assistance and was very agitated. I was not especially happy.

I have now ordered the barrel from On Time and was told they will have it here in short order. I feel that Cabelas has misrepresented what they are selling and then when a customer calls and inquires they lie and state the item is not available. I would have expected much better customer service from Cabelas. I have done business with this company for years but I do not, after todays lies, intend to do so again and I will inform all of my friends about this disaster.

What should have happened was for Cabelas to order the barrel and have it send to me. I am now out another $100.00 due to the false advertising. I should have received what was advertised and what I paid for.

I purchased a compact pistol online from cabela's. I went to pick it up the person that helped me was very rude. I hand him my proper I.D. and my conceal carry permit. He asked me did you drive here? I said yes He asked me where's your Driver's licence I told him I don't have one on me ..then he askes me did you know that's illegal? I said i know i just didn't have no one to drive me here.
He looked at me with the dirtiest racist look.
I'm a latina married to a Caucasian. I guess he couldn't handle that I got that last name my looks olive skin and that I'm picking up my pistol.
I was trying to understand him I work customer service too this is why I try my best to be nice. I asked him how many magazines my pistol has .Then he gives me his degrading answer: ONE that's why is so cheap.
I told him I had already purchased a pistol in the past. He made a backroundcheck which was already passed and he made me wait and looked at me like if i was some kind of criminal.
Finally I paid for the background check and a case of bullets purchase compleated.
He Smurks laughing and says to me "Don't get pulled over"
Only there at Sun Prairie WI.
Someone needs to fire this person. I don't know if hes a policeman with a side job but is none of his business how i got there to get my purchase. Then he's so racist so sad that that's happening still in this millennium.
I would put his name here. But that will only make him famous.

We were at the Springfield, Ore Cabelas. We walked up to customer service, and a lady was ahead of us waiting, she had a bigger dog, once we walked up, we stood several feet behind her, she had absolutely no control over this dog. This dog jumped at me and grabbed my hand with its teeth, I am disabled, and had been in the store for awile while my husband had to wait for a background check, I was trying to wait patiently, and did not appreciate being grabbed by a dog, and the owner did nothing, we had to keep moving. the dog kept barking uncontrollably at us at others, jumping at customers, jumping all over the counters, and the lady said she could not control it, and she probably should not have brought in. Not one time, during all this, did anyone ask her to remove the dog, except, several workers came up and asked to pet the dog. When the customers in front of her left, the dog jumped at them, and tripped them, again, the lady did not even say sorry, did not try to control dog. In fact the customer service teller kept saying how the dog was misbehaving today and laughing, and how it would just out grow it some time. Noone asked how the customers were that it affected. We will be shopping in another store with the way this was handled.

On the 5th of June of 2018, I were at the Cabela's in Hamburg PA about 1:30 pm to purchase a fishing license with for military with I bought my license the for the past 3 yrs now but never have any problems but this time I got refuse from the customer service department and believe I do not know what they was doing and the supervisor turn me down for the fishing license which I clearly tell her that I have been bought my license here for the past 3 yrs and she still refuse to give me a military discount even when i shown her my military ID and my PA veteran ID card and my DD214. She was telling me because I have a Texas driver license so I would have to pay a none resident for that and later she's telling me that she cant even do that also due to the system would not let her do so. I drive at least an hour to get there to purchase my fishing license and come back home with empty handed and waste more than two hour of driving back and ford. I just dont get it I have been buying my license for the past 3 yrs, never have any problems or issue I always paid $2.90 for my license until 2 days ago. A big disappointment with the customer service and the supervisor said that she have work the for 15th yrs. I get because I'm Vietnamese.

My boyfriend bought a pair of Oakleys Sunglasses a few months ago. After the sun came out and he started wearing them, he realized that they do not stay on his face. I contacted customer service via email May 20 2018 and explained that we cannot find the receipt and asked if we can do an exchange or store credit, we do NOT want our money back.

Their return policy states online:
If you are not completely satisfied with your purchase, we will provide a refund or exchange the item within 90 days of purchase.* Whether you made your purchase online, from a catalogue or in a Cabela's store, you may return or exchange it by mail or at any of our Canadian locations.

With receipt: Items returned in accordance with Cabela's Canada guidelines, accompanied by a receipt and in saleable condition will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. Items returned with a gift receipt will be refunded in the form of a Cabela's Canada gift card.

Without receipt: Items returned in accordance with Cabela's Canada guidelines unaccompanied by a receipt will be processed at the lowest selling price in the past 60 days, plus applicable sales tax. Such items may be exchanged for the same product, or returned for merchandise credit in the form of a Cabela's Canada gift card.

After a lot of back and forth via emailing, the customer service guy I have been dealing with emails me back today (June 4) says to me that "items can be returned without a receipt as long as it is the next 60 days after the item is purchased, and since we do not know when the item was purchased he needs a proof of purchase to do a return." NONE OF THIS IS CORRECT, he doesn't even know the policy!

I am so mad and will not be shopping at Cabelas ever again. Clearly if I could find the receipt I would know when I purchased it...

Seriously not happy with the lack of knowledge about their policy as well as the rudeness I have had to deal with over the past 2 weeks. He even told me that because the box had the red sticker on it, it was a bargain cave and final deal... I pushed back and said that it was not bargain cave when we bought it! He looked into it and realized that means a display box, not bargain cave, so again, he didn't know how the store and policies work!

I will drive 3 hours to Calgary or Get my stuff at Canadian Tire going forward. This is so frustrating!

I had the rudest encounter with a store personnel I've ever had. I will never buy at your store again I will bad mouth you the rest of my life. Im canceling my card asap. None of my family or friends will ever buy off of you again. Even this complaint board doesn't work right. Your company is trash you will eventually go under and I will help. Just my walking away cost you $500_$1500 a year. I ever see that man on the street I will punch him in the chest as hard as I can... What a piece of trash.

Ordered boat seats online, to be shipped to store(Kansas City, ) on 4/15/2018. Online, it states that the item will arrive in 4-7 business days. So on 4/27(10 business later, ) I called Customer Service to check on the order, and was told they would look into and call me back by the end of the day. Since I never heard back, I called again on 4/30, to be told that they can not locate the item. The woman said that she believes it was shipped from the vendor, so it must be sitting on the dock, at the Cabela's store. She advised me to call the store and ask them to check the dock. So I did so, and was told that they will not check the dock for me, and if it is not in their computer as received, then they do not have it. Called Customer Service back, was told that they will get in touch with the vendor and the Cabela's store and get back to me. AGAIN, never heard back, so I called today(5/3, ) and was told that no one can reach the vendor(via email) and no one can locate my order. The Customer Service Rep then told me that I may want to just request a refund at this point, because she can guarantee when I will receive my order. So I asked her to just cancel my order altogether. Then was told that a refund check will take 6-8 weeks to get to me! I went ahead and called the vendor myself(Wise) and reached a person right away, who told me that the purchase order was NEVER received from Cabela's, until 5/1. So therefore, they guarantee that my order will be shipped by 5/9.

So...
#1- It's ridiculous that I can reach YOUR vendor right away, and your company can't reach them for almost an entire week!
#2- YOUR company messes up a purchase order, and you tell your customer to request a refund, but it'll take 6-8 weeks!
and #3- Why is it that I spoke with 3 different supervisors thru this ordeal, each promising me to get back to me, yet NO ONE has ever reached out to me. Always me initiating contact!

We are Cabela's Club members and always order thru Cabela's. because they are so close to home. But we are fed-up! This is not the first time, that we have had a HORRIBLE experience with Cabela's and the "Customer Service" department...if you'd call it that. Thank you so much, but we will be moving our business over to Academy going forward!

I just found out today my order has been cancled! No Email! No phone call! Nothing until I checked the order status myself and had to call the service line. They confirmed that they did not have enough of the item in inventory to fill my order.

When I submited my order online the website gave a status of "available" for the product. Nothing on the website said that this was a discontinued item and that there was limited quantity! I recieved a confirmation email with the instructions that I would recieve an email when my item was ready for pickup at the store. It also gave me a date of when I should expect my item. I kept checkiing my order status and found that the week it was to arrive at the store it had now been placed on backorder. It was expected to be in the store on 26 Apr 2018 but still showed back oredered. When I checked the status 2 buisness days after expected arrival I see the staus chanfged to "Cancled".

My order was for a Smith & Wesson M&P Compact pistol. Item number IK - 291627 Modle: M&P CMPCT 40S&W 10+1

They have other variations of this same pistol in stock but offered me no alternative other than that I wouldnt be charged!

What a screw job Cabelas! How can you sell products that you dont have in inventory!

Hopefully I cool down before I get home from work so I dont light up the firepit and burn all my Cabelas shirts and hats!

I will be ranting on social media!

I waited over 2 months for items I returned for exchange. Everytime I called no one could help me because they had no idea what they were talking about. All they could tell me is to" call back". You held my money and continued to tell me you would be in contact. Why does it take over two months to tell me you no longer have a product? This has been the worst service I've had online and the worst I've had from Cabela's. Horrible service!

I was told by 2 associates they do not carry woman's hunting attire in the store only catalog. I think this is unfair and sexist. I was in utter shock when I was told this twice. I would like this forwarded up to a hire command and someone to contact. This is a huge blow in my love for Cabela's. my cell is [protected]. I would like this to be addressed.

Very concerned Shopper,
Rebecca wilds
800 Becky dr Richmond, KY 40475

Purchased this item on January 7th 2018 (order # 6137238).
I purchased this machine with the expectations that it would shorten/simplify the amount of time it takes to grind meat and stuff sausages. However this was not the case. Using the machine made the process much lengthier than when doing so with a manual machine (which is 30 years old). I am completely dissatisfied with this product.
I contacted the customer service for Canadian clients and they were not able to help me whatsoever. They basically explained that this product is a final sale and there was nothing that could be done about my dissatisfaction. They referred me to BlueSky in the case that it was a manufacturing defect. Bluesky says there is no problem with the machine however it clearly was not well engineered for its purpose.
What is even more dissatisfying is that your return policy is so hidden. Never has this type of problem with any other retailers. You should specify beside the product or before the final purchase that it is a final sale (rather than having your clients search through the return policy after the fact).
After having been a loyal client of Cabelas for many years I plan on taking my business elsewhere. Retailers such as Amazon, Costco, Walmart do not have these types of policies for online purchases and I suggest you follow in their footsteps if you plan on keeping your clients.
I intend on taking this complaint a step further if I am not contacted. I have included my order number therefore you have my coordinates to contact me.

Drove 200 miles to shop the Boise Cabelas for a new laser/light combo for a couple of Glocks. Five associates [censor] behind the sporting goods counter and I am the only customer. After a couple minutes one asks if he can help me, I say yes and told him. I had drove 200 miles and what I wanted he pointed to an isle an said "that's what we got. You probably should shop online"then walked back to the associate [censor] session. I was shocked at the absolute lack of service and fully plan on taking his advice and shopping online, just not at Cabelas again, ever...