Playtika review: Withdrawal transaction not processed

I am writing to raise a serious concern regarding a suspicious and seemingly fraudulent transaction process I encountered while attempting to withdraw PHP 5,000 from my account. Here is a detailed account of the events:

Initial Deposit Requirement:
To proceed with the withdrawal of PHP 5,000, I was instructed to deposit a certain amount. I complied, assuming it was part of the withdrawal process.

Withdrawal Fee Payment:
I was then informed that a 3% withdrawal fee was required. I paid PHP 500 as instructed.

“Abnormal Bank Handling” Notice:
After paying the withdrawal fee, I received a system notification stating that the transaction was classified as “Abnormal Bank Handling” and that my account was considered “Personal Income.” As per the system’s regulations, I was required to pay 10% of the withdrawal amount. I complied and paid the additional amount.

Failed Bank Transfer Notification:
Following these payments, I was notified that the bank transfer had failed due to an incorrect account number. This was highly concerning because a separate withdrawal of PHP 20 processed successfully after I deposited PHP 200, yet the PHP 5,000 withdrawal remains unresolved despite fulfilling all payment requirements.

Key Concerns:

The legitimacy of the multiple payments demanded to complete the withdrawal.
The contradictory outcome where a smaller transaction succeeded, yet the larger withdrawal failed despite compliance.
The system’s vague and suspicious handling of transactions, including unclear regulations and excessive fees.
This experience has left me feeling betrayed, frustrated, and deeply suspicious of the process. I strongly urge your immediate investigation into this matter and request the following:

A full refund of all amounts paid, including deposits, fees, and taxes.
A clear explanation of the system’s handling and why the PHP 5,000 withdrawal failed while the smaller withdrawal succeeded.
Assurance that such incidents will not occur in the future.
Please treat this as an urgent matter and respond promptly. If I do not receive a satisfactory resolution, I will have no choice but to escalate this to the appropriate consumer protection authorities.