Modo Casino
Reviews and Complaints

I'm not wasting much more time on this site. I have won almost 150.00 I went to redeem as I do weekly with Funzpoint and Pulsz. I did my verification with my I.D. and BTW has my accurate address on it. Then they say I need a power bill? My power is in my mother's name I rent from her. So power is included. Why isn't my ID and selfie enough? and how can I get around this to redeem my winnings? Thank you

My name is Scott bangle, I am messaging today may 6th 2024 in reguardless to a redemption I cashed out on. It was for 430$ and I did all the varifacation steps along with my account info. Everything checked out and was verified. Claim

17a10c28-b321-47fd-b14e-798ac1532da5 Was returned for what reason? I don’t know. There isn’t a reason. I have fallowed all steps. When I went to claim this money I agreed to certain terms and conditions. I then went to claim the money and fallowed all steps… u guys then returned the funds back to the account (not my bank) then changed terms and conditions. This is an issue for me because i put money into this for it to basically be a scam.

My account has recently been deactivated due to a mistaken dispute filed (my ApplePay was glitching and taking out double amounts). I have a redemption of $1900 that you are holding hostage over a dispute of $299. I need access to this account ASAP or my funds returned to me. I have so far haven’t received any response whatsoever to my open ticket.

I would like to change/edit my phone number & address on my profile because of my change of address & not having access to phone number associated wit account ... I'm in process of verifying account by submitting my ID & striving to make it easier for verification process on y'all end

I went to cancel a redemption I had placed for 633 SC coins last night, and when it cancelled, none of the SC coins showed back up in my account. I’ve reached out to support a couple of times now and still have not had any reply back. I have had no issues like this in the past and have redeemed winnings just fine before a few times; so this is unusual in my experience with Modo.us but also highly concerning me. Can I please receive a reply and help rectifying my account?

I tried to place a 1.00 wager on blackjack today March 2, 2024 at around 8 pm. The app (on my android phone) took my money but did not deal the hand. Instead it said it was disconnected from network. I logged out and back in several times but the money was not put back on my account. In this case, it was only a 1.00 but but I sure would feel better if I received my money back atleast.

I am a vip gold member and have spent alot of money with yall. I won 10000 and went to redeem and yall accepted it then sent it back to me because of provider I just what I won fair in square

I made a duplicate account not realizing it wasn't allowed 😕. I only did it because I went broke for a while and wanted to play the daily bonus again. I didn't read the terms and conditions, and I've never had an online gambling account before. I'm truly sorry. You deleted my account. I really like your casino. Please let me have my one account back 🙏

I'm pissed off because you closed my account after I bought gold coins and sc I only got to spend 2 of my sc when I won 1003 sc. And because you didn't want to pay me my redemption you shut down my account. My email associated with my account is [protected]@gmail.com I've already contacted and spoke to customer support but they quit replying to me. This is [censored] all I want is my redemption.

So i understand the verification process to help with issues down the line but when you submit the documents with name and proof of address and still get denied.. it’s VERY frustrating and Very irritating! Especially when your waiting for them to verify it and then one business day.. I’m a single parent who needs to continue providing for my daughter and by you not finding me my money after the verification documents were sent are making that difficult then it needs to be..

I have been playing on this site for about a week and a half and I have spent a lot of money, I finally went to do my first redemption after about a week. The first attempt was declined because the address verification document I uploaded was not acceptable. The second attempt was approved, but was returned by my bank because the account number I put in is wrong. I have emailed repeatedly showed proof, they just ignore the question saying that it shows settled. Doesn’t matter if it shows settled. My bank account info is not correct so I did not receive the money!

Jan. 2, 2024

The first day of my issue was on Dec 6, 2023 when I contacted CS to remove documents so I could upload new and make a redemption. After speaking to several CS reps and being assured this would be completed, I just assumed they removed the documents. Until today, I was making a redemption of $992.26 when I noticed the documents were never removed. No progress had been made. I again contacted CS beginning with the email from Dec 6th and asked again to please remove documents so I can redeem the 992$. I have. The only responses I have received are the standard "thank you I would be happy to assist"... but no assistance. Please, don't ask me to contact support as I have been since Dec 6th and today about the 992$ missing. I closed the app, reopend it and my balance was $0.00. I have spent $40 trying to trigger the game to put the money back to no avail. I don't understand what happened or why.

Please help me.

Thank you.

PLJ

Yes I'm filing a complaint for the fact of my identity was stolen I just recently got it recovered and for that reason I had to make a new modo account and I asked if they could delete my old account for said reason above and was told that I'm not aloud to have a me account because my older one was already verified, I do not even have access to the email that was linked to much less Anything else, my new account was just deactivated 30 minutes ago while I was also in the middle of playing on it, i have totally no access to anything that was related to that email, that is the only reason ia new account and asked for my pulls over to be deactivated

I recently signed up with this email adress [protected]@gmail.com and you guys locked my account after I verified it then sent me somthing back stating I have 2 accounts with I don't and I won 1313.00 that u can not get because you guys say I have another account I don't k ow if this is a scam you guys don't wanna pay out the money that is owed to me legally but I do not have 2 account I just made the account yesterday

My name is Lori oberg and I am trying to redeem my winings and then to verify your ID and then they want a bank statement and then they ask for a utility bill. Well I don't have utility's nor tht garbage I live with extended family . My ID and my bankstatement supply my address. I have mail if that's whts needed for my address it's worked just fine for chumba and any other sites that I've ever played and won on

I won 400.00 dollars on chumba and didn't have any l problems at all with my types of verifications. [protected] is my phone number and [protected]@gmail.com is my email I need some answered please

So I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They won’t respond they just keep telling me stuff I know isn’t true because my friend played and cashed out right next to me and got his money within minutes. They’re doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. I’m fed up with this place ignoring me and treating me very poorly as a loyal customer.

I deposited money at modo casino and won 125$ I can't claim without a utility in my name. I lease a apartment and utilities are paid for I don't have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money