Camping World review: New camper haven't been able to use for over 2 months

Made an appointment with the GM to look at trading our camper for a larger one for 2pm on 7-19-23 at Camping World in Longmont, Colorado. Arrived a few minutes early and was asked to wait, that he would be right down, 20 minutes later someone tells us he can’t make it. We informed them that the GM had stated a certain salesman would take care of us. Turns out he knew nothing about it but we continued anyway. We found a camper that fit our needs and was telling them that we had plans to go on a multiple southern state trip in a couple of weeks. We were assured we could go camping when we pulled it off the lot. Took it out for a test camp on 7-25-23 before we left on our big trip, to say we had problems is an understatement. The fresh water tank leaked on all fittings so you would lose water, when you used the kitchen sink in a few minutes water was running all over floor, tried the shower and soon we had water coming out the wall/floor in bedroom. The vents were loose and one had fallen out of the side of camper, trim was loose, etc. Then that evening it rained and water leaked all over the bed. We made a list of everything we could test that did not work and brought it back to get fixed, I asked them then if this was a used or damaged vehicle as it seemed to me that someone left the water in it and it froze and with everything else thought it was used. They assured me it did not get froze and they would have everything fixed so we could get back to camping. Turns out now we have to deal with warranty/service to get repairs authorized as it is a sold/used camper. I was assured again that we would be able to go on our camping trip and that they would call either Friday or Monday on progress. I called on Tuesday as no one had called, the young lady told me that they were still trying to process warranty paperwork etc and that they would call me next week and it should be ready. We are now into August and we have to call as they do not call when promised, have been getting different stories every time I call (was told it just got pulled into shop several times or that they have been working on it and then I call the Service Manager who could not take my call so I left a message asking him to call me - left my cell number but his secretary calls my wife and tells them they just pulled it in the shop). This went on for several weeks and then all of the sudden it was finished. Went to pick it up (4 hour trip) and was told they still had not gotten warranty approval for all items but that everything else was done. Was going to test it out again so began packing it up when it rained, the camper still leaks so unpack it again and bring it back but in mean time more stuff had fallen off etc so list got longer. They asked if had plans to use camper soon and I told them were had plans to be down south by Sept 10 for a family function so tech said he would call next week, no call back and we go back to not returning calls, not getting updates etc. I tried to see the GM when I brought it back and was told he was in and that just have a seat and he would be right down, 30 minutes later someone comes down and states he is busy and cannot see me after all. I told them that I would try another time but that I wanted to talk to him not the people I have already dealt with. I tried several more times with same result, wait and then no GM.

I decided to drive up to Camping World in Longmont, CO a little before noon 9-21-23 to speak with the General Manager (have tried to meet with him 3 or 4 other times with no luck). Same as before the receptionist says he is in and to have a seat he will be down in a few minutes. 20 minutes later and man asks my name and then proceeds to tell me the GM is busy and has a meeting to go to and if he could help. I stated he might and then asked what he did there, he stated he was the manager of sales so I said you more than likely can help. I started to explain some of the problems we have had and stated I felt like we were sold a used/damaged vehicle. He started to walk away stating he did not know but would find out, I tried to follow to ask some more questions but could not keep up with him (I don’t believe he was a manager of sales he was in dirty clothes with a shirt tail hanging out but he was big at least 8 inches taller than me - I believe they were trying to intimidate me) as I am an older disabled man. 5-10 minutes later another lady comes down and tells me that my camper is done, hands me paper work and the keys and tells me I don’t need to stop at service desk, just go out to the lot and pick up your camper. I asked her if they were trying to tell me to leave, she shrugged her shoulders and looked at the ground. I asked if they found the roof leak, she stated that it was dry inside the camper and that they had sealed it again; and that everything else was done. Nothing was done to the inside, while it was on their lot in the process of them moving it the shower doors fell apart, I could smell the odor of silicone and seen that had just put a very large amount of silicone all over one of the front seams of the camper. Looked like they went up their 30 minutes before they asked me to leave and used a tube or two of silicone to patch a hole they did not think was there as they had spayed that part and it did not leak?

I then called the Camping World corporate hotline. They assigned me a rep and I thought just maybe something would happen, they realigned or something and I have a new rep, she called and I missed the phone by 2 minutes when I returned here call to no avail, replied to her emails no response until today. No answers to any of my questions just that all approved parts have been ordered. I had explained to her something was not right but it looks like their role is more of a messenger not anyone who has any authority to question store management. This is the worst customer service and I feel it could be criminal after all of the deception and lies but I am not a legal person and will let them with the proper knowledge determine if some fraud has taken place. I would be willing to take a polygraph test if necessary to show my honesty (doubt they will) but the summer has passed and we still do not have a camper therefore I would like a full refund and my old camper back. If old camper is sold give me sales prices less a commission.