Camping World review: Service for warranty work on my trailer

One star is too good a rating for Camping World in Uxbridge.

I bought a new camper in October 2022. There were problems from the beginning. Although the salesman was pleasant, there was no communication with anyone else. The manager did not pay attention to what I said and when I called back a week later, I was told that the financing hadn't been checked into yet. After that, the service department did not totally fix the issues I found with the camper prior to delivery. The man who delivered the trailer was lovely.

When I signed the financing papers, I explained that I would not be able to bring the trailer in for service and was told there is a mobile technician who would come to the camper to deal with issues.

At the beginning of the season in May 2023, I found an issue with the awning and immediately called service who did not respond or call me back. After numerous calls to service, an appointment was made for the mobile technician to come to the trailer. The morning he was to come, he called and said that he wasn't coming and asked me to send him pictures of the issue. I did so and nothing happened for about 3 more months. When I called back to see what was going on, I was told, oh the part is here, the technician will be there on a certain date. He did not show, nor did I receive a call. In their favor, I was told that he was on another call and may not be able to get there. Again, no call. When I called back to service, I was given a runaround. An appointment was made and I arranged for a neighbor to be available. The technician did not talk to her or explain what he was doing. In fact, after he left, the awning was worse than before he came. I spoke to service again and was told that there was a different issue but the technician did not take the appropriate pictures. I was asked to take pictures. After I opened the awning and finally found the area to take the picture, I started to put the awning back in and the cylinder fell off the side arm. Fortunately, my neighbor was able to help. I sent pictures of the fallen cylinder. It was now about 3 weeks before the manufacturer's warranty was ending. I was told that I would need to pay mileage for the technician to come out and that it didn't matter anyway because the damage was obviously caused by weather so it wouldn't be covered anyway.

I asked that all communication with the service department be provided to me and I have not heard anything back from them.

Promises made and broken. They want your money and will not live up to their warranty or promises to be available.