Canada Post
Reviews and Complaints

I live at 1545 av Dr. Penfield, apt 209, Montreal, QC H3G 1C7. I am 86 years old.
Recently found a form to pick up some mail but I had to go to 1500 Ste Catherine St. West to get it. It was a registered letter.

I understand that I personally have to sign for this.

However, my building has a doorman 24/7. If the mailman needs a signature from me the doorman will call me and I will come down to sign.

It seems to me that this lack has caused me to be at physical risk, a: because of my age, b: because of the walk both down and up the hill, and c: because of the inclement weather.

Edmund Pearson

I was excitedly awaiting my package, I'm home and the mail man didn't even bother to ring the doorbell, just stuck a paper saying I didn't answer on the door. Ring the doorbell, it's not that hard.

I had a lot of errands to run today (Remembrance Day) and Canada Post is one of the stops. It was closed. It is in the service industry so why do they close on Sundays and public holidays? While other establishments are open - grocery stores, airlines, buses, hospitals, fire stations, etc., Canada Post considers itself privileged to enjoy down time. Its existence is to serve the public, albeit its horrible service even when opened. Now I have to waste my time with make one more trip to them. Terrible!

I had been living in Eyebrow, Sk, receiving my mail there. I was moving from Eyebrow, Sk and on Nov 2, went to the post office in Eyebrow to check for mail. I had just left the post office in Central Butte, Sk where I filled out forms to start receiving my mail there. Joanne, the post mistress, asked how things were going and I answered her. I had been living with a friend and the next day texted this friend to arrange a time when I could pick up some of my belongings. He responded:
I heard what you said about me to Joanne at the post office. You also took food that wasn't yours' from the freezer part of the fridge. You're are not allowed in or on my property. What you said to Joanne is slander and you can be charged.
I had been able to retrieve some of my belongings each day until this occurred. From this point on, police had to be called and a near lawsuit happened.

I have an parcel being sent to my brother in Ontario, Canada from Hong kong that I've been tracking. It arrived in on Mississauga, ON and made it to Ontario on Nov 8, 2021. The status change to verifying recipient address on the same day. My brother call the canada post customer service to ask about the verification and they told that the address was incorrect and need to verify. My brother told me about it and because of the time difference. it is alrealdy 9:00 pm in Hong Kong I would'nt able to talk to a customer service representative. On November 9, 2021, ​9:00 am I decided to call the hong kong post ask for a correction of the address and process the file for a request, but when I check again the status of my parcel it already change to "Item has been returned and is enroute to the Sender". My brother call again the Canada Post customer service to ask why they change the status to fast . They just told him it's to late and there is nothing they can do because it already on the way to return it to me. They did'nt even considere the time difference.

The first parcel, regular postage, was mailed in late Sept. and never arrived to me.
After a month, it was received as " return to Sender " ?
Then it was Re-packaged, and sent Registered Mail, and I received it in 3 days.

Now My Problem is, the ! st and Original Package, has the same Name and Address Label as I've always received from this Sender, and Never had a problem.
The Registered Package is with the SAME NAME and Address Label and cost the Sender an Extra $11.05 to resend it to me.

It should never have been necessary to do that, and I would Like a Refund from Canada Post for the Registration of this package.

I spoke with our Letter Carrier, that we've had for 6 years, and Never a Problem, he knows his routes and the clients and always knowledgeable and Friendly.
He said that he had never seen the original package, as my Sender put it inside the Registered package, and looks like it was sent to the wrong sorting desk.

I will include a photo of both the First bubble envelope, and
the second bubble envelope, that came Registered Mail.

Sons of Norway Foundation in Canada,
32412 Ptarmigan Drive,
Mission, BC, V2V 5R5

I would Really appreciate your prompt service in this matter,
and some clarification, Please,
Thank you,
Jette Denluck,
1530 Edgeward Rd.
Victoria BC, V8T 2J7

Hello, I live at 3786 st clair ave east Scarborough. The mailman has worn out a path on my front lawn. Today I asked him not to walk on the grass, he replied "ok I will run on it" He went on to say what was my problem getting all upset. He went further and recommended that I go f&ck myself.
My taxes pay his wages. I have never been talked to the way that he did.
Absolutely repulsive behavior.
I do not want him on my property.
Please follow up with this matter.

I want you to PLEASE tell the mailman to STOP walking across my lawn. I now have a pathway from my house the next!

Pauline Christian Laflamme
560 Wolffdale Crescent
Ottawa,
K1K 1N5
[protected]

PS i am sûre there are others customers experiencing the same problem. I live on the corner so it is easy for the mailman to cross on my lawn!

I have been waiting until 3:30pm then went to check my mail box and found a parcel ticket saying my parcel was delivered to landmark post office (ticket number [protected])
I now have to get a taxi to go get it, why? Because it is friday?

If canada post can hold my parcel in NB. Canada for 5 days why in the name of Jesus can they NOT have it to me on time... Never, Never, Never do these incopitent people have it on time. Canada post should NOT! have a courier service.. I know for a fact this complaint is going to fall on DEAF EARS once again.. I do not under stand why Canada Post has a complaint Dept. if no one from Canada Post is going to follow this up.. Glenn Janes [protected]

Hello,

I live on Nutcracker street in Cambridge and I park on the street in the summer which allowed by the city. I park on the street because my husband left me and I had no where to go and moved into my sisters house this year and they all drive so I am having to park on the street.

Our post delivery person has been weekly sticking delivery notices on my car window stating not to park there. Many work from home now and there is very little parking available and yes I park on the street near the post office box because on our side there is a fire hydrant.

They stick these notices on my car weekly and have since been coming up to the house questioning my sister and telling her that no one should be parking there and was very rude.

I am allowed to park there and feel that this has turned into harrassment and causing me extra stress on top of the pandemic and my relationship issues and having to move etc. Please I beg you to look into this and stop sticking these notices to my car and knocking on our door. They have started to leave those notices on other cars as well including my nephews and other neighbours.

Otherwise I may have to take this higher with harrassment charges when I have been very civil and even moved my car days where there are other spots available.

Please look into this matter
Thanks
Donna
[protected]@gmail.com
[protected]

On October 20, 21 I attended a the Kincardine Post office and mailed a letter mail Letter to 2047267, James Meldrum and Keith Battler by Registered Mail - with the Tracking Number RN [protected] CA, the letter was for delivery in that post office in Box # 451 - The Box Controlled by said Individuals and found on the Corporate Registration - Filed with the Ministry of Government Services.

I check the on line status with the tracking number at 8:00 pm and it said it was received at the Post Office and "In Route". I checked the status on Canada Post web on October 21st, 2021 at around 5:00 and the information now advised that he item was to large for the box and a Notice had been left for the individuals to claim the item.

I check the system today, as this matter is a litigation matter, and those records have been removed and amended to read"in transit" on Oct. 22 in Kincardine, rather than refused, and returned to sender as I believe it is given that the records now show the item to be in Stoney Creek.

This has to have happened because the box holder refused to pick it up and requested it to be returned to sender.

I believe that this has occurred as the clerk is a person who knows the sender, and understands that litigation is involved, and the records have be altered, and not properly updated to reflect the truth of the delivery, and receiving of a direction from James Meldrum to return the item in an attempt to defeat service of the documents.

My 96 year old mother is unable to get to the post office to forward her mail. No one lives in Calgary to help. I am her daughter, living in Arizona, and have power of attorney and take care of all her affairs. I am unable to forward her mail online because it doesn't like all the name choices I have used. I have been dealing with the service department since 10/19 and they keep sending me the same email saying they will send another email with instructions for epost. The following:

"How will we contact you?
Within one business day, you will receive an email invitation from epost Connect notifying you that a Canada Post Authentication agent ([protected]@canadapost.ca) has sent you a secured message. This epost ConnectTM message will provide you with further instructions on what you need to do to complete the Mail Forwarding Authentication process, including:• How to transmit your images to your Canada Post Authentication agent using epost ConnectTM• Scheduling a video authentication session with your Canada Post Authentication agent."

Patti Johnston, while sympathetic, finally told me yesterday, 10/25, I need to set up a mail forwarding. I had wanted the mail to be stopped 10/19 since she is leaving 10/27. Today I had to pay a service to take my 96 year old mother with dementia to the post office to take care of this. This is not good service! I am livid!

On September 13, 2021 I sent an Xpresspost item to Passport Canada through Canada Post, (Tracking # MW [protected] CA). When the envelope was mailed from the Redvers Post Office, the envelope was dry and in perfect condition. I received a call from Passport Canada that my envelope was wet and damaged. The moisture had damaged my passport application and the forms were unreadable, there-for they had to deny my application. My passport photos were also damaged in the envelope because of the moisture. I have to resubmit a new passport application and photos. I spent $23.84 to have my Xpresspost envelope delivered in a good and safe condition. I now have to spend $25.00 on new passport photos and resend my application Xpresspost, which will cost another $24.00. My email address is [protected]@hotmail. ca and my phone number is [protected] if you need to contact me.
Thank-you

All week mail delivered and mailman would not put the flag up on the mailbox at roadside.
So to catch his attention, I took my important mail out all week, but left the flyers in the mailbox.
Today I find my mbna credit card bill in the middle of the lawn as he walked up the street.
I yelled to get his attention. But he wouldn't turn around.
Never had this problem with the other mailmen/mostly mailladies.

What's the problem, with this guy. Can it be corrected?
my address is:
77 Lenox Ave.
Sudbury, On.
[protected]
Thank You
Neil Delorey

A Notary Document was sent to my address at Flat G 40 St Mary Road Walthamstow London E17 9RG from Plenipotentiary Chief Nanya Shaabu Eil (R) (C) TM Magister in Right of the United Kingdom, the Commonwealth and the Planet called Earth
Turtle Island/Atlan/Muulan/Land of the Frogs/Egypt of the West
[2111 104B St NW Edmonton AB T6J 5G8]
Why was my mail sent to France when the address is clearly for London in the UK? The tracking system says on September 29 the item was unclaimed by the recipient. Item being returned to sender.
My mail was returned to the sender and upon receipt, the envelope was damaged and filthy. I am extremely disappointed with your service.

On September 9, 2021 my Order was shipped from iHeartDogs. I have ordered from them several times before now with no issue. On September 13, 2021 at o224 my order arrived in Canada & was presented for review in Richmond, BC. On September 13 at 1056 my package was presented to Canada Border Services Agency for customs review Richmond, BC. It has sat there ever since.

According to the CBSA, all items, even those in the CBSA area are considered to be within the course of postal processing & that it is the responsibility of Canada Post to respond to client inquiries as to the status of a shipment.

According to Canada Post since it is being reviewed by CBSA, they can do nothing regarding the status of my package.

I am getting very frustrated. It feels like I am being passed back & forth like a ping pong ball. This package contains items that are essential for my dog's health. In addition, I placed another order with iHeartDogs on October 10, 2021 & it was delivered today October 19, 2021 at 1625.

Teresa Wright

I was of the understanding that if the postal code was correct on a mailing envelope it should be able to be delivered. I live in a rural area of Alberta and my regional post office is Bragg Creek Alberta. Recently Canada Post changed our address from Priddis Alberta to Priddis Greens Alberta and our postal code was changed from T0L 1W0 to T0L 1W3. On numerous occasions mail has been addressed just to to our address but used Priddis instead of Priddis Greens. We are the only address in the area that has a Sunrise Way address and the post office is well aware of the small community but still send the mail back to the sender for missing the Greens on the address even though the postal code is correct. I think this is just a money grab for the post office as the letter has to be resent. Please advise why when we are the only Sunrise Way in the area of Priddis it cannot be delivered.

Canada Post has "lost" my $1300 parcel from Europe. If I had known they would be handling my parcel when it arrived in Canada I'd have spent extra for a real courier. It has been sitting in un-scanned limbo somewhere in the bowels of Canada Post for 6 days now. It was due 2 days ago. They stopped scanning it and probably stole it as soon as it cleared customs.

I am sick and tired of Canada Post "losing" every parcel with more than $200 value. This has happened to me twice in the past two years, and now a third time. I order an expensive item online, usually from outside Canada. Canada Post gets their hands on it, it clears customs and then it "mysteriously" stops being scanned and disappears. Then the shipments are never received and I never find out what happened to them. Cheaper items always arrive, eventually. Not that I buy from anyone who uses Canada Post if I can help it.

I don't like to have to accuse anyone of theft, but maybe Canada Post should try doing their jobs to avoid such accusations. People pay them to TRACK and DELIVER shipments. They do NEITHER. They refuse to scan parcels because apparently it's too strenuous for their workers to point a laser gun at a barcode on a box. How do they expect to stop theft by employees (or prove they aren't stealing from customers) when they can't even find the parcels? Maybe they're not scanning items because it helps them get away with theft.

They refuse to deliver parcels to recipients who paid good money for door delivery, and force us to do their job for them by forcing us to schlepp to the post office to pick the parcels up. I'm disabled and I had to haul an air conditioner home last summer for 3 km on foot in 40 degree weather because Canada Post are too lazy to do their jobs. I'm sure they're proud of themselves - fat profits for not doing what they're paid to do, deliver mail. Well, I hope they are proud of the fact that I now ask every online retailer who they use to ship, and if it's the clowns of Canada Post I find another place to place my order or pay extra for a real courier. I even got Amazon to stop shipping my orders with these clowns.

And then there's the abusive arrogance I've endured from Canada Post's "customer service". Today when I tried to ask for my parcel to be traced, all they did was continually repeat the same "parcel missing for days with no explanation" tracking information that I could see online, lie to me over and over that it would arrive today, and then they started making snide remarks and jokes when I told them I will file a claim for the value of my shipment plus the shipping fees I paid for nothing. They, and Canada Post, don't give a rat's behind about losing and stealing people's valuable parcels, or how frustrating it is to pay for tracking and then get your un-scanned parcel stolen, whoops, "lost" - again.

I know perfectly well that I'll never see my parcel. I hope your thief/employee in Richmond BC chokes on the custom made item I spent over $1000 on. And, I hope you enjoy being charged by my vendor for the full cost of my shipment and the $40 I paid for you NOT to do your jobs.

I will have my item remade and shipped using a professional courier that tracks and delivers parcels. I will make sure the retailer puts a warning on their website for Canadian customers from now on, so they won't waste their money and lose their expensive shipment like I did. They also have a customer message board which I will be plastering with another warning for Canadians to avoid having their items stolen. Anything I can do to drive your potential victims away to your competitors is my pleasure.

I am a legal courier, I am deaf and have a government-issued exemption from wearing a mask.
I am fully vaccinated yet my local post office phoned my employer and informed them that I am banned.
Is this legal?
Lawrence Tilley.
[protected]@telus.net.