Canada Post
Reviews and Complaints

the package with trucking #LP0050419238035 wasn't delivered in my postal box

when I trucked my order on line it show that package was delivered

it show that package was delivered on April 12 2022 today is April 29 2022

I never get my package

I moved. I went to Canada Post and paid nearly $100 to have my mail forwarded for one year. A few days after I did this I received a voicemail message from Canada Post saying:

"You have forwarded your mail to (the new address) but there is a problem and I think we are missing a digit or something. Yeah, please call us back and confirm or open a ticket"

That was the message. Verbatum. And I still have the recording on my phone. The person left no name, no phone number to call back, and no other pertinent information regarding the ticket process. The person didn't even have enough sense to leave a proper message. AND the address that she stated was correct, so in fact there was no problem with the forwarding address.

In any case I returned the call. Wow. Oh wow. I never thought the customer service could be worse until I made that call. Then I got another gem of an employee at Canada Post, who wasted my time going over and over the information and he didn't know what to do to help me. He verified all of my information again and said there was no problem. But there was no record of the previous call or notes put on the file.

When I complained about the poor service, he immediately got his back up and his demeanor changed. He became defensive and could not understand what my problem was. After all, there was no problem. But someone at Canada Post raised an alarm that there was a problem. They are the ones that called me!

Finally, I asked to speak with a supervisor. So, a ticket had to be opened and a "request" had to be made to speak with a supervisor. That only took 49 minutes on hold. The supervisor then confirmed all of my information again and again stated that she did not understand what was happening and there was no problem. By now I have wasted 2 hours of my precious time dealing with "no problem".

Canada Post is not fit to deal with. They are one of the worst offenders in the country for exceptionally poor customer service. When are we going to wake up and shut down this waste of taxpayer time and money? It is time for Canada Post to be put down. They have had a monopoly on mail service for far too long. Why can't we allow other companies to compete for our business and the ones that deliver the best customer service will be awarded the business? Not just give our hard earned money to CP because that is the only choice we have.

Abolish Canada Post. Canada Post - You Suck!

We have had several incidents with one particular employee at the Kemptville Post Office. We have a business box there and despite us always putting our box number on our accounts with suppliers, they do not always put the box number on our packages. This one particular employee an older lady with shoulder length bobbed hair grey/blond, and glasses had one of my employees in tears after she returned having been "yelled at". My own experience has been she gives a lecture in a loud voice about not having the box number, and when we try to explain that we do always add our box number, but can't guarantee the sender will use it, she argues with us in a very snappy manner.

My name is Daniel Mathieu at 152 Gareau Rd. Verner. Ont. P0H 2M0.

I received an Your Mail Box needs Attention. It said that my mail box was to

low. I phoned the local CPC office. The person that signed the letter was not very help full. I explained to her that we had been here 3 yrs and that when we moved here. I picked up a RMB brochure . I installed the box and had it verified by the said person on the phone. She said that it's to low and that her boss measured the height. I said must be because Township must of added gravel on the road. She said well complain to them. She told me that if I don't fix my mail box height my mail will be held at post office and I would have to pay a hold mail. If I didn't pay my mail would be returned to sender. I asked well my neighbor's have a box at Post office. No I would have to pay 200.00. I said well some neighbor's pick up their mail at a CMB next to club Amitie. No I can't have a box there. They have boxes at PO or CMB because it's dangerous. I said that we are on a straight road.

She said can't do anything and to get a hold of CPC customer service.

What customer service.

Plus some of my neighbor's are lower then me and they didn't receive a letter. I know our mail lady and she never complained about our box.

Somebody was looking for work or to cause issues on this road. I always tried to support Canada post being a retiree employee. We will now switch all our bills electronic and request parcel delivery by others couriers and red dot our flyers. Will drive to Purolator for parcel mailing.

Daniel Mathieu.

[protected]@gmail.com

Ph. [protected]

I try to avoid Canada post whenever possible. They are too lazy to deliver parcels. They break things in shipping that clearly say "fragile" they return items to sender because they are too lazy to write up a parcel ticket to leave on door. I will avoid Canada post at all costs. Used to be a good service. Gone down hill fast. I understand under staffing but maybe they could at least find reliable, honest staff. I don't understand how they are so unfair to the people who pay for their services.

Hello I am sending a complaint about a postal worker that stole my package in Whitehorse in the Yukon territory. It came from China, so therefore it should have had Chinese writing on it, but instead it was sealed shut with one strip of tape and it had a Canada post tag on it, it should have been delivered to my door in an Amazon box not a bag, this item was worth $150 it was a mystery BOX! And instead I got a $13 set of earbuds, this package SHOULD have been delivered to my door as was written on the email from said company and instead it went to my p.o box at 8:00 at night. No one else had access to this package but Canada Post. This is not the first time this has happened to me and I hear from my friends and others that the people that work for Canada post in the Yukon steal their packages all the time

I purchased a Canada Post Shipping label thru Etsy and did not realize it did not have tracking as there was a number porvided: [protected]. this label was bought in early January '22.

The customer still has not received her package in Autralia. I have tried reaching Canada Post by phone several times but the automated system keeps cutting me off when I cant provide a tracking number or provide the number above. The Australian Post has advised my customer that with the number above, you should be able to give me a "transactional tracking number" which will help them possibly find the parcel. I have a small business account and have been buying almost all my labels thru chit chats because a)they are cheaper and b) I ALWAYS get a tracking number! Had they not been closed the day I needed to ship, I would have gotten this label thru them, I certainly did not realize that this was not a tracked package as it was thru Etsy and they insist on us providing tracked packaging.

I can't believe in this day and age, that you can neither get a live agen when needed either by phone or Chat. This is such bad service!

The Mail Boy that delivers mail to my house, 870 Peachwood Street, Kingston, K7P 3H1, is causing problems.

Three times he has refused to deliver mail to my house and gives me a delivery notice to pick up at Shoppers due to my dog, a 20 lb 5 yr old Cockapoo.

My emotional support dog is cared for by my neighbours (son and family). When my dog is outside with my adult son, my dog will be put in the house so the mail boy can deliver my packages. The mail boy will deliver to my son's house but not my house, even when my dog is inside.

As well, this mail boy, called me a [censored]ing idiot to my son and his family.

It turns out my dog is an [censored] DETECTOR.

It would be advisable to remove this person from this route, before there is an altercation.

Each time this mail delivery person puts in a delivery notice, I will file a complaint against him... He started this.

Sharlene Simpson

[protected]

On Thursday, March 31 I received notification of a parcel available for pickup at the Royal York and Bloor Shoppers Drug Mart. Online Tracking ([protected]) showed the parcel available at 16:00.

On Friday I arrived at 10:30 and the Post Office had been shut down for the day for a system upgrade, come back tomorrow after 12:00.

On Saturday I arrived at 13:00 and the Post Office new system did not work, maybe tomorrow, maybe not, but call first!

Why should the Post Office ever be shut down? First, upgrades should be made outside of work hours. Second, there should be some form of backup, either computerized or manual, we are in year 2022!

I was going to this post office on YatesStreetVictoria BC, for the 3rd time, only because it's on my wa, but after last time ...never again qnd want you to taje action against enployee! None are friendly and 2 are quiet hostile, the men there was actualltly rude and seam iritated because I haven't done the custom form my self online, for a package, that is their job, they get paid fir that ! Other time almost hurrust me because poshmark put the wrong size, even so they are a business and the lable was prepaid for up to 2 kg. I was treated like crap..and I felt very unconfortable. The hostile guy come when I was at the door to go out, with a afresive atitude,asking what the other girl was doing, and now I am wonder if they will send my parcels l! Absolutely not acceptible, and never in my life I was treated so badly, almost everytime I go in. .. I will not put my foot in that hostile post office. Shame on Canada Post to hire these people to hurrass customers . I am doing them a favor and give them business, not the other way around!

Did not catch a name of the hostileguy but it's the only guy I seen there, so not hard to find out.

Today, March 29th, I saw the notice left status at 10:08 am using my tracking number, despite no attempt being made at delivering my package and no notice being left at all, thought I understand I'll likely receive it in the mail soon.

It's not the first time I order this specific product and have it delivered by Canada post, they usually ring at the door, ID me and give me my package. It's impossible for me to have missed this delivery, there was three of us at home, awake since 6am, in addition to my dog who reacts strongly to knocking or the use of the intercom buzzer which would have warned us if somehow we all didn't hear it, which is unlikely anyway. There is simply no way any delivery attempt was made. Had I known I would have to go to the post office anyway, I would have gone to the store myself to get it without paying a shipping fee and having to wait even longer than expected.

LZ613555265US

was the tracking number.

I was home all day waiting for the parcel the driver made a claim that I was NOT home when delivery was attempted... I was at home with another person ALL day... no contact was attempted by the driver, despite his or her claim that it was made... I live in a condo that has a buzzer... Also the driver has an access key to the building to get into the building where the mail boxes are. This driver could have easily buzzed the condo number or even walked up to my door and knocked... neither happened and I would hate to advise you that this in NOT the first time this has happened with Canada post.

keep putting my in wrong box and i keep getting other peoples mail just had to call government to send my t4 that were sent back also my bank statement was sent back and i had to call to get it remailed u people are hopeless this has been on going for years and i am tired of tracing my mail

Again like last year, the community mail boxes in front of our houses look like a mess from the tractor that has torn up the grass through the winter,

From sod being taken away to deep ruts from the tractor tires.

This happens every year from the same contractor. Not only that he does a poor job at maintaining the area through the winter.

The torn up grass and sod being displaced happens every year.

Hello

We received an abnormal charge on our company card/account, when shipping a display rack the team was quoted around $32 though when it came up on my credit card the transaction is now posted just under $370 this is a substantial change in the charge and we clearly would have explored other options for this delivery, why was the estimate and the actual so different?

Please advise

Thank you

On the 11th of February 2022 I mailed a cheque to my Triangle MasterCard payment centre. May my current balance in full. This cheque was clearly addressed to the Canadian Tire Bank payment centre.

On the 9th of March 2022 my MaterCard was declined when I attempted to make a purchase. When I contacted Triangle MasterCard I was informed my payment had not been received.

I immediately made the payment in full. I am concerned now my credit rating may be affected. As well I will have to make interest and penalty payments on the outstanding balance.

My neighbourhood is served by a community post office box. This is the third time in the past six months that letters mailed by me were not delivered to the recipient and on a least one occasion letters mailed to me were not received.

I am reaching out on behalf of our neighborhood postal box. several of the residents I know have already complained about mail pickup. I have experienced issues myself on many occasions where I would drop mail off and can physically see the overflow of the mail inside. this only tells me that mail is not picked up regularly or that way may need a secondary mail box but not likely. Please give this matter some consideration as you can imagine it can me very frustrating.

the address of the postal box is 2570 St Clair Ave E, East York ON M4B 1M3

(right in front of Presteign Heights School.

Thank you.

my package tracking #[protected] cleared vancover customs on mar1

since then other than to say package delayed for the last 5 days there has been no update on tracking and no expected delivery date.I wonder if Canada post still uses pony express because this delay and no tracking is not uncommon for Canada post I am not impressed to think my taxes pay for this substandard service.I hope to her something soon any help would be amazing.

before christmas i send 3 canadian calendars to friendo to itaty

as a present-it took more then 2 mouths to receive them,moreover

the receiver was charged 28-euro for custom duty.

i thot sending parcel for gift was duty-free

I applied for the PC Mastercard one month ago. My application has been approved, and I got an email saying that my card has been sent out, it should arrived in 7-10 business days. I contacted PC Financial two weeks ago, The agent said my card might lost in the mail, and sent me a new one. But I wonder why I haven't received my card in the mail so far. My postal cod is V5P 3N9