Canada Post
Reviews and Complaints

For the past 2 days on the online tracking, it has stated my parcel is out for delivery. It is now the end of the second day and still no parcel. What are they doing with it? I tried to start a complaint ticket on Canada Post website, but they make it virtually impossible to complete the form. So I am complaining here! This is not the first time I have had a problem with Canada Post parcel delivery service.

My very urgent mail, which is supposed to be ready on Dec 23, was not ready for pick up until Dec 24. I had to cancel my flight due to that. Came to the office several times, every time took 20 mins to line up, and the staff there wouldn't give any useful information other than saying "it is not here"(they didn't even ask for my tracking number or check anything). The third time, after barely spoke to them for two minutes, as I was trying to know what I can do to get my package, the staff there said" you are not listening" "I'm done talking with you" then the yellow haired guy came out and yelled at me. So unbelievable bad experience here and the reviews on yelp and Google shows that most customer went there felt the same way. Btw, it turned out my package was at that office on Dec 23. It IS there, and I can't get it cuz the staff at the office were too lazy to scan. And I have to wait extra five days, with my holiday plans ruined due to their laziness.

On december 18, I sent a very time sensitive letter by express mail via canada post and was told that this would be guaranteed delivered on december 21. Upon checking the tracking status of the letter on december 23rd, I was surprised to find that the package was in transit. I followed up with canada post on december 24 and they were unable to track down the package for me. I repeatedly called canada post that day underscoring all the while that the package if not delivered would have financial implications which I will hold canada post liable for. They said they would create a ticket and someone would call me, but no body did. Instead they sent me a stupid email asking me to send them the delivery mail address. Are you kidding me? You should know the address you guaranteed delivery to on december 21! This proves to me that canada post has lost my letter and I intend to hold them liable for this. I am disgusted with canada post in that they are incapable of delivering on their core business which is delivering mail. This company is run by a bunch of incompetent, lazy slobs and everyone there should be fired.

I received a notice to go pick up my parcel yesterday so I went today only to be told that the lone postal employee was behind on sorting and I would have to go back tomorrow and hopefully she will have had the time to sort it! That's pretty poor customer support, especially at Christmas time...get with it Canada Post and hire extra staff during the holidays...my Christmas now relies on your poor lone, overworked clerk!

According to Canada Post my parcel was delivered on Dec. 4. Well I DID NOT receive my parcel, nor did I get a notice of a parcel pickup. Called and was told it was delivered, which is a load of BS! The told me to contact the sender, which I did and he in turn called and told them that he indeed sent me a parcel. Well Canada Post as usual said there is nothing they can do. So either the mail person or the drop off place gets to keep my property they STOLE and get away with it. Well this is the last straw. From this point on I will pay the larger amount of money and use UPS for any delivery coming from out of country. Screw you Canada Post!

No doorbell, no knock, and a delivery notice tag was left while 3 people were in the house. This isn't the first time I've found a tag was delivered while I was at home. I thought I was paying (a lot!) for a parcel to be delivered to ME, but that doesn't seem to be the case anymore; I pay AND I get to pick it up. Is this what you think is acceptable service? Maybe you should pay your delivery people more for DELIVERED parcels than those sent back for us would-be recipients to pick up. No doubt, ringing a doorbell does take more time and effort. The number on my tag is [protected], the tag was supposedly left at 13:41 and we were here. Dan Skakun

When I reported an issue on Dec 5th the support department told me it would be 5 days to do an investigation and that someone would be starting on Monday. On Wednesday the 9th there was no update from Canada post, but the recipient asked the carrier if there was a package for her unit. The carrier said there wasn't. I called the support department and reported the information to Canada post to aid their investigation. On the 11th there was no update or call from Canada post. On the 15th I called again to get an update and was told still no information. On the 16th I got a call stating that they were still working on it and that there was no update from the depot. On the 18th I got a call saying the carrier confirmed there was no package for the recipient, that the carrier didn't know what they did with the key on December 2nd, the day they claimed to deliver. I was also informed that since I didn't take extra insurance they would only give me $100.00. Not only did they provide terrible customer service, over the 13 days of investigation, they lost my property and think that is not their responsibility, but the onus is all on me. Canada Post has not provided the service I paid for. Insurance isn't for protection that Canada post do what they promise to do, its for insuring against unforeseen accidents, car/plane crash that causes damage out of Canad Posts' control, equipment malfunction or damage to items out of Canada Posts' control, fire and flood etc. Imagine a world one had to ensure every service and product to receive the product or service claimed. Companies small and big like Home Depot and Sears among countless others stand by their product and service, because that is how one insures repeat business. A crown corporation needs to stand by their products and services. A postal worker did not do their job. Canada Post needs to be responsible and hold employees accountable and do some serious work and lessons learned to improve their quality and service. If carriers can not deliver with 100% accuracy, there needs to be a process implemented to make mistakes harder to make. Suggestions for process improvement: Assign every address with a bar code, when items are delivered, scan the address and the package. Support agents, implied that there is no way to know who delivered the package or what building they delivered it to. Scanners should be assigned daily to carriers if they aren't already. Every time a package changes location it should be scanned. Community mail boxes are a black hole, with so many ways mistakes can happen, they should not exist. If I knew there was one at the recipients address I would have asked that the package be taken to the nearest outlet for pick up. I feel that if Canada post does not stand 100 percent behind their service they are accusing me of fraud I've attached all the correspondence regarding the package that was lost. I did not plan to defraud Canada post for the replacement value of the items mailed. I trusted Canada post with my property and I paid for a service they did not provide and now I'm out $300.00 and they say thats my fault. I'd like to know how that makes sense to anyone. I want a full refund of all money I spent on the artwork, shipping and customs. I also think they need to review there service policy, and would like a personal letter of apology explaining how they will improve in the future. Considering my current knowledge of how Canada post does business, I can not willingly use them and will do everything I can to use other companies who have better service, and I think people should be aware of the service Canada post currently offers. Just look at the Canada Facebook page to see how many people are receiving poor service on many levels. Its shocking that Canada post is still in business. I've read the Canada post code of conduct 5.1 We provide a positive customer experience Canada Post’s employees are proud to serve Canadians with pride and passion. We are committed to earn and keep our customers’ business. It is your responsibility to a) anticipate, respond effectively to and exceed customer needs and expectations; b) consistently provide prompt, professional service; c) display appropriate personal initiative and proactive co-operation with colleagues when you address customer needs and concerns; d) conduct yourself as a proud, professional and customer-oriented ambassador of Canada Post; e) refuse gifts from customers, competitors, contractors or suppliers that could be considered to obligate you or Canada Post in any way. 8.4 We protect physical and digital mail and our brand. The trust Canadians have in us to deliver their physical and digital mail is the foundation of our business. It is central to our brand. Every employee must safeguard that trust by diligently and proactively keeping secure all items entrusted to Canada Post. It is your responsibility to a) comply with all corporate policies about safeguarding the mail; b) ensure no one tampers with (opens, keeps, steals, destroys, abandons or retains) mail from the time Canada Post receives it until it is delivered; c) obtain and wear your employee identification card while conducting your day-to-day duties; d) notify your team leader or Security and Investigation Services if you suspect mail has been tampered with, or that some activity or person is jeopardizing the security of the mail. Values Transformation - We will innovate and transform to win in the marketplace. Customer - We serve Canadians with pride and passion. Integrity - We act responsibly and with integrity. Respect - We treat each other with fairness and respect. Safety - We are committed to a safe and healthy environment for all our stakeholders. I do not feel that the support agents I spoke to, or the carrier provided the service in the value statement or in the code of conduct. I don't believe Canada Post is innovating anything that ensures they can provide the service they claim they can. It is Canada Posts' policy to only offer the value of the insurance on a package they loose. I don't think that is in line with the code of conduct or their value statement. After this experience with their support team, I distrust Canada Post and am suspicious of their employees. There are only 2 things that could have happened to my package 1. the key was mistakenly put in the wrong recipients box and taken by that person, or 2. the carrier took that package and said they delivered it. There is zero responsibility being taken by Canada post and that is wrong.

We have had terrible service from Canada Post, including a package with a tracking number which says it was delivered last week, but it wasn't. We have also had a number of "delivery attempt" notices put in the mail box when several family members were home awaiting the delivery of an expected parcel and the door bell was absolutely not used. Apparently, Canada Post condones this practice. After complaining to Canada Post, I was called last night by a supervisor in Calgary by the name of Lana Mark, to discuss my concerns. She defended this practice and told me that all postal employees are trained to write up the Delivery Attempt notices before they start their shift to save time writing it up at the door. According to Lana, this is standard Canada Post practice for all postal employees. Can you believe it? Postal employees have no intention to delivery your package to the door because that means they must carry extra weight, ring the door bell and wait a minute for someone to answer. Apparently waiting ONE MINUTE is too long. They are counting on the fact that most people work and won't know that the "delivery attempt" was a farce. For those of us who are retired or work from home, we know with certainty that the door bell did not ring and that no attempt was made. We complained to Canada Post and were told bluntly by Lana that she did not believe us and she chose to believe the mail carrier's version of events. I asked her what the purpose of her call was? Was it an attempt to find out what happened and sort out the problem so improvements can be made? No...it was an antagonistic and confrontational phone call where we were called liars. Lana would be better suited working as a Union Rep at Canada Post as she is a poor fit for a position in Customer Service. We do our best not to use Canada Post, but some online shopping sites say that they don't have a choice, so the customer (that's us) is stuck with this crappy delivery service. ! Report Spam

I just wanted to sent a puzzle to a person I have not met as of yet. I live in Canada and she lives in Germany. I never imagined in a million years that you would charge me $148.71 TO SHIP A $20 GIFT! I will never never never use Canada Post again to purchase even a stamp. I will do everything electronic and I hope you go out of business because you are the greediest, disgusting company I have ever dealt with. You take the joy out of Christmas. If you ever wonder what as happened to our world, you can look in the mirror and see the greedy #@$#$% you are.

Seems a recurring theme with canada post, judging by the overwhelming number of posts highlighting the very same issue.in fact, I cannot even remember the last time I had canada post actually deliver a parcel to my front door. I work from home, so it shouldn't be too difficult to make a delivery. Fun fact: my front door is literally right next to the mailbox as well with only a hallway door in between. Mostly I find delivery notes in my mailbox, informing me that apparently I wasn't home when they tried to deliver. Odd, seeing how I generally don't recall the door bell being rung or a knock on the door although i, indeed, have been at home all day. All too often there isn't even a note left and only the tracking details on their website inform me of the supposed delivery attempt (That never happened) and a note (Which doesn't exist) left in my mail box. I wouldn't mind this all that much if I paid for postage to my nearest post office. But I pay to have my mail delivered to my home. It's about time canada post started to take their business obligations seriously and begin to perform the job they're paid for doing. It's mail delivery, not rocket science. It's not like I live in some abandoned village at the back-end of nowhere either. There's no excuse for this laziness.

All my deliveries arrive to the Canada Post at shoppers drug mart. I would absolutely switch my pick-up location if it was possible (which me and my brother have tried) because I have had only negative experiences. I have been extremely disappointed with the service quality received at this location since I moved into the Pinnacle Crescent area. Hours of operation are very limited, and every time I can make it during operating hours I typically have to wait 20 minutes to half and hour to receive service as all the attendants are on breaks or not available. I have complained to the shoppers drug mart clerks on several occasions having to request that they call the Canada Post employees, and apparently this is not an isolated event. They have problems with customers complaining on a regular basis as the attendants are unhelpful, often rude, and are not available during posted operating hours. On top of that I've been turned away with pick-up tags in my name even though I have 3 of 4 pieces of ID with my name, simply because I don't have ID that has a matching address. I have never had this problem with any other delivery services, and I receive a lot of parcels in the mail on a regular basis.

I collect postage stamps, many are mailed in from the US, I am sick of the postal employees scribbling across them to cancel them, if they look close enough they will see the franking made at the US post office they were mailed from. To me, they are raping my hobby.

Canada Post is saying my parcel has been delivered its been over 48 hours and it is still not at my local shoppers where it is supposed to be as of yesterday at 1 PM. I don't understand how the cost for mailing items with Canada Post keeps increasing yet the service level continues to decrease. Any other REAL company would be bankrupt by now. Canada Post needs to be privatized ASAP!

Re Tracking #[protected] According to the tracking information, delivery was attempted. As I was home, I definitely know that this was not the case. Instead of trying to deliver the package, a service which I paid for, the card was simply put in my community mailbox telling me where I can pick it up. Terrible, terrible service. This is not the first time this has happened either . I will also be registering a complaint with the company I purchased the product from in the hopes that they stop using Canada Post.

Canada Post offers you a tracking number so you can watch your mail crawl. The last two times I've sent a parcel on a Monday in Toronto, it has taken three full days for it to be processed before leaving the city! yet, the tracking says it's on it's way. It's only on the day of delivery that the screen changes to say it is still being processed! There is something seriously wrong at the processing plant and Canada post refused to recognize it. Just as we are getting into the Christmas parcel season. Terrrible service. Terrible excuses.

hello my fiancee sent me a gift from saint john news brunswick Canada to Banjul Gambia, which is suppose to be my birthday gift since on 29/08/2915 and i have not yet received my parcel, she was told the parcel will only stay for 2-3weeks before i receive it but it has been more than one month and some weeks now but i have not yet seen anything..its in care of this post box, ..please i want this to be looked into..my mobile is +[protected] name of mail box-- iheanacho obinna benson po box 2527 serrekunda banjul gambia her name the sender is mellisa de bell address 15 Culloden Court Apt 3 Saint John, New Brunswick E2L 3C7 mobile +[protected], i have a receipt which she scanned to me as the receipt issued to her for her payments of delivery and its attached for your view too, . please help me, she don, t have a tracker code as she couldn, t pay for a tracker then, .she only paid 25 cdollar for a normal delivery. she is so worried just like i am, .and afraid to send other package as she is not sure of the delivery as i haven't yet received the first one.

This is a seriously weak and overpriced service. The clerk at the Canada Post counter happily took $25 in exchange for a promise of 2 day delivery. Four days later, no delivery, and the website is stuck on "2-9 business days" as an estimated ETA. Call the "help" line, and... - I'm told that the letter DID get delivered to the US. Sure, not any particular address, but it's in the country. - I'm told that I can go to the USPS website for more info. Canada Post apparently abandons responsibility at the border. "It doesn't matter whether you're the President..." nothing can be done to improve the experience. Well, except for using FedEx instead, of course. Finally, "Bill" says "don't use our service." Where was he when Canada Post was collecting my money?

My Name is Larry Ross I live at 811 Wilson Road North, Oshawa, Ontario. This is Thursday 29th October. Three times this week alone, and many in the recent past. There has been absolutely no attempt to deliver small parcels to my door. Just a delivery notice left in my mail box, I am being left to find time and Brave the busy traffic to get to my assigned post office, approx. 1 1/2 miles away, (NOT THE CLOSEST ONE, WHICH IS ONLY 500 YARDS AWAY IN THE OTHER DIRECTION, WHICH I WALK TO EVERY DAY) and then make sure I have my wallet with me to identify myself, and then get back home again through the same traffic conditions. I don't want to do this. I have made purchases on line for a long time, and I get things delivered without any problems. The only time I have a problem is when I use the company I help to pay for (Canada Post). I have the delivery notice hanging on my computer to remind me to insist that vendors do not use Canada Post. If I knew who the delivery employee was I would Insist the lazy brat, be suspended without pay.

Tracking number provided by Canada Post from the Xpress Post envelope is useless. Canada Post lost track of my package containing my passport and visa. Their 2 business day promise is a lie and misleading customers to use their service where they could have used a courier service instead. Sloppiness, sloppiness, sloppiness. I need to cancel my flight because of undelivered passport and visa and delay my trip indefinitely. Multiple calls to Canada Post does not make them search for your package and they never return the calls as they promise.The package was put into the system by the embassy on October 14 and scanned in Montreal on October 15. As of today October 21, there is no information about the package on the Canada Post website or their customer care (who obviously do not care much). This is very frustrating, I will never use them again for this purpose. Larissa (Vancouver, BC)

Do they even make an effort anymore? This is the third time in a month I've wondered why my package is taking long to arrive & only after I ran the tracking information did I find out that it was sitting at the post office for over a week. The courier indicated that they left delivery notes each time but I never received any them. And one of those times I found my package smashed when the box was marked fragile all over. I've called to complain and was put on hold multiple times as the customer service representative who was struggling with English (not their fault & not the issue here) tried to understand what I was talking about; when I received the confirmation email regarding my complaint, she still hadn't understood what I was complaining about. I don't know where to go with this now.