Canadian Tire review: Windermere shop in Edmonton

On October 31, 2023, I visited the Windermere store to collect the tires and rims I had ordered, arriving around 12:45. To my frustration, both the staff and the manager insisted that I present an email for the pick-up, despite my repeated explanations. I stressed three times that I had not received such an email, but I pointed out that the online information of my order details clearly displayed my order status as "Ready for Pick Up," along with order number [protected].

Despite this evidence, they still refused to release my order, claiming that the online information was not considered valid proof. I argued that I wasn't responsible for sending the email, and it wasn't my fault that I hadn't received it. The online order details indicating "Ready for Pick Up" seemed like an unambiguous signal that I should be able to collect my fully paid order, for which I had made the payment on September 10.

I suggested that if the online account information didn't align with their email system, the company should consider discontinuing the online service to avoid causing confusion and inconvenience to customers. Canadian Tire, as one of Canada's most esteemed and trusted companies, has always prided itself on providing innovative products and services to customers nationwide, with a promise to make life in Canada better.

Regrettably, the manager's attitude was extremely poor, and he appeared to be indifferent to the customer's perspective. In my experience, his behavior did not align with the values of a trusted company like Canadian Tire. When I sought assistance in the shop, the staff treated me poorly, offering little help and instead creating obstacles for a customer who is also a member of Triangle. Eventually, the staff suggested that I try to pick up my order at the customer pick-up area myself. The entire ordeal took an hour to resolve.

A rather humorous discovery was made when I found that the order status had been updated to "completed" after I collected my order personally at the customer pick-up area. This inconsistency raises the question of whether anyone at Canadian Tire would acknowledge the unreliability of the online information. If this is the case, I am inclined to leave a review online and share my terrible experience on social media to inform others that the online information of canadiantire.ca is unreliable and has no connection to your account.

Finally, I visited the Common South shop to have the tires and rims installed, and I must say, the service there was excellent. This experience led me to believe that the subpar service I received at the Windermere shop might be somehow linked to the manager, who is presumably responsible for overseeing the shop.