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CB Photo Services CanvasOnSale bad quality and poor customer support
CanvasOnSale

CanvasOnSale review: bad quality and poor customer support 7

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Author of the review
4:13 am EDT
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Like many others I had a terrible experience with CanvasOnSale. Too bad I did not check the reviews online before I decided to try CanvasOnSale.
So I made an order there and purchased canvas print as a birthday present for my girlfriend.
It took a long time to get my order and delivery was way to slow. I received my canvas two days before the birthday.
When I saw the print I was very disappointed with the quality, it looked terrible, so I had to search fro another present.
Later I contacted CanvasOnSale and asked for a refund but they did not reply.

7 comments
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Gator Mom
US
Aug 14, 2018 8:44 pm EDT

Print arrived dented, the number they give for customer service is out of operation. I can't get them to return my email. Order # US4A3601196306.

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Frank Garcia
US
Aug 28, 2018 6:00 pm EDT

Just received my order today via UPS, the driver knocked at my door and left it there. I got it as he was driving away and noticed immediately that the box had two dents on it, I opened it immediately and found that the frame was damaged in two parts. Pictures submitted.

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Connie LaCroix
US
Dec 11, 2018 8:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a picture of a naked woman - abstract art- instead of the picture of the Chinese lantern taken at my daughters grave site.
I checked the tracking number on the box and it does not match my e mail number. Apparently someone sent the wrong enlargements to the wrong addresses!

My email is cjl96@hotmail.com .
Connie LaCroix

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Shadia Flowers
US
Jan 05, 2019 8:01 am EST

I have emailed your company three times and no one has responded to me. I recently bought something on Groupon. Once I tried to redeem it, it didn't recognized my code. Can someone please help me out. I have also called the help desk and there was no answer.

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barefootmojica@yahoo.com
US
Jan 22, 2019 9:13 am EST

I do not have a complaint I have an issue with my own self I push voucher when I wasn't supposed to and my photos won't send in to get developed but it doesn't let me in

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Barbara Conrad Dziedzic
US
Mar 04, 2019 3:29 pm EST

Wow..ordered 3 canvas on sale items. The deal was awesome, except doesn't recognize redemption voucher!

Reading other comments it seems not so uncommon.

My vouchers expire in a 1/2 hour, not very happy with this Groupon "deal"

Barb Dz.

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debi howlett
US
Mar 26, 2019 7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The picture looks great but it is severely bent
It was sent in a large flat box hat was not damaged and wrapped in foam with tape around it
Ill return if it needs to be sent
Please let me know
Debihowlett@edinarealty.com
[protected]

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  1. CanvasOnSale Contacts

  2. CanvasOnSale phone numbers
    +1 (305) 507-8022
    +1 (305) 507-8022
    Click up if you have successfully reached CanvasOnSale by calling +1 (305) 507-8022 phone number 0 0 users reported that they have successfully reached CanvasOnSale by calling +1 (305) 507-8022 phone number Click down if you have unsuccessfully reached CanvasOnSale by calling +1 (305) 507-8022 phone number 0 0 users reported that they have UNsuccessfully reached CanvasOnSale by calling +1 (305) 507-8022 phone number
    +1 (844) 380-3415
    +1 (844) 380-3415
    Click up if you have successfully reached CanvasOnSale by calling +1 (844) 380-3415 phone number 0 0 users reported that they have successfully reached CanvasOnSale by calling +1 (844) 380-3415 phone number Click down if you have unsuccessfully reached CanvasOnSale by calling +1 (844) 380-3415 phone number 0 0 users reported that they have UNsuccessfully reached CanvasOnSale by calling +1 (844) 380-3415 phone number
  3. CanvasOnSale emails
  4. CanvasOnSale address
    3443 NW 107th Street, Miami, Florida, 33167, United States
  5. CanvasOnSale social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
CanvasOnSale Category
CanvasOnSale is ranked 27 among 59 companies in the Photo Services category