CanvasOnSale
Reviews and Complaints

I ordered 2 prints with frames and had them delivered as a gift. They arrived without frames. I called the phone number and they told me I had to submit a email with photos of what I received. I have done this 3 times and still not response from the company. I have called everyday and either get put on hold so long I cannot stay on hold any longer or get a representative that tells me nothing more than I have to submit a email with a photo of what I have received and ask for a replacement. Absolutely frustrated at this point and not sure what to do to get what I ordered.

Hello! My groupon account indicates that I purchased a canvas from your company. I have never redeemed this groupon & certainly have never received any products from you. Would you please check into this? The item is a 24x24" canvas. Like I said, this transaction was never completed. Can you help me out? I would like this purchase cancelled & my charge deleted, credited back to my groupon account. Just a note: i'm old & tech challenged. I could have ordered this item by mistake. I truly appreciate any assistance you can offer.
Thanks,
Tracey

voucher #= FRCIAFOKBBR

Custom Canvas print 36" x 24"

I would like some help to use this voucher. I have registered a complaint about not being able to access the site and use the voucher. At that time I was told there was a site problem. Well, I still cannot access the site using the instructions given. I do not want to lose the value of the voucher (it expires early January).
Please help.

thank you

joanie bluestone
[protected]@yahoo.com

Followed directions for retrieving Redeemption Code...it then immediately said my ordered had been filled. No window for loading photos. Nothing.
Now it shows I have no orders with this company.
My $77.90 Needs to be returned NOW>
This companty is a complete scam. Do not order from Canvasonsale.
Not reputable.
My Redeemption Code
ILXXHFGRH76
Transaction ID
6GW75735D378603W
I have left emails and phone messages for the past 3 days. Have not had one response.
This is not acceptable
Judy Garbutt

I ordered photo blanket on November 30th.
On December 2nd I was informed that the blanket was shipped by USPS and I can't track the shipping but it was priority mail ($16.90 just shipping) and should get it in 2-4
days. Today is 12/15. No package. For last 5 days I called the customer service number [protected], listen to music for about 15 minutes then there is message telling me to call another time. I also sent 4 emails to E-Mail: [protected]@canvasonsale.com.
No reply. This supposed to be Christmas gift for my granddaughter.
I don't know what to do next.

Tried to check out but no place to provide Groupon code for discount. Please advise
[protected]@yahoo.com. So, it go to the checkout step, but I did not wish to give my Credit Card number without seeing the Groupon applied so I could see the total price of the item 16x20 that I was ordering. Please check into this so that I can use the groupon accordingly before the holidays and order asap.

The groupon for canvas on sale is expiring. I am not able to get the redemption code to work. Please help. I've called mon, tues, wednessay and today twice. This is the 2nd email. I have tried to contact groupon but groupon customer service said I have to contact canvas on sale
Customer service

Order: canvasonsale.
Two 60x40" faux-mink plush photo blankets
Deal: $37.99 for 2

Redemption code:ccckf4hbxxc. Expires: 11-16-18

I ordered 10 8x8 canvas pictures from Groupon an I've only been able to get 1 of them. How do I get my other 9 8x8 canvas pictures?
My order number is: [protected]
My voucher is: TGFKKR44W77
The last day to 𝐎𝐫𝐝𝐞𝐫 is tomorrow for November 7th. I want the 9 others I ordered an paid for. This makes Groupon and canvas on sale look really bad. Don't know if I'll order from them again.
Thank you for your help
Lynda Shaddy

I bought it through Groupon. I am trying to use my redemption code and it keeps telling me invalid. I called up and the girl said they are having a lot of problems but to go directly on your site and Ishould not have a problem. Guess what it is telling me the same exact thing. I am very disappointed in your service. Either fix my problem or refund me. I had a problem like this years ago and lost my money because I didn't complain. That is not happening again.

i order from groupon i redeem and you guys got money already i am supposed to get 36"24" but i could not upload picture your system want let me, so i though this is scam or what? let me know,
Name Dharmesh Tandel
875 Keely dr, Roseville CA 95678
email: [protected]@yahoo.com
Order No From Groupon: [protected]
Redemption Code ILXTX29FDD8
gROUPON LG-72LH-WGY1-VWBC-HCW1
purchase on October 3, 2018
i order more then 10 pictures from you guys those are small, but i though i can order 1 Big picture but it was scam

I have received 2 printed blankets that the orientation is exactly 180 degrees off. I called and they said to send a picture of them and they will correct the problem. I have written info on the photos as I want the narrow side on the top and the log side along the 40" side. I have another blanket in the w orks that I believe may be correct. Also I have another groupon to use that I will need to complete this week. Thank you for helping me out here.
Linda Douglas [protected] [protected]@charte.net Attached are pictures of the blankets.

My orders were sent separately from each other. Twice.
When I ordered the first time and they did it, I thought that it was a mistake and that wasn't a big deal. When the items arrived separately within different periods of time I understood that it actually sucked.
Silly me, I ordered from them for the second time, probably, I found something I really liked. And the situation was repeated. Only I have been waiting for much longer.

When I received it, it was beautiful. However after a few months the stretch became loose and I noticed the picture had waves in it. I contacted customer service and they basically blew me off with no attempts to try to help. I feel people should know what will happen after they receive it. As I said it looked great for a while. Now it looks aweful.

Do not order anything from CanvasOnSale website, these people are terrible/ When I ordered my canvas they assured me they guarantee high quality, but that was not true. My canvas looked terrible, colors were very dark and the whole picture was blurry!
When I contacted customer support they said that was my fault because I sent them bad quality picture and they did everything they could. What a joke! I sent in high quality professional photo!
Avoid these scammers at all costs!

Canvas On Sale is the WORST company and customer service department that I've ever dealt with. I ordered a Groupon for their company for a canvas and I truly regret doing so. I reached out to them a week after I placed my order because I never received a shipping confirmation email from them. When they did respond it was with an automated response through email stating they would email me back in 24-48 hrs. When I heard nothing back, I called them however their hours are strange and the first time I called I got an automated message stating that due to heavy calls and long wait times I needed to try my call again later. Then *click* it hung up on me. I tried to email and tell the lady to call me so we could figure this out and she told me that they don't make outbound phone calls.

I needed two canvas by Saturday so after 15 days of not receiving my canvas I called them on Tuesday. They told me my address was wrong and UPS had returned it. The address was not wrong so maybe they made a mistake on their end. They told me they needed to reprint my canvas (why on the earth would they need to reprint it if it got returned to them). This was Tuesday it is now Thursday and they are telling me my canvas will supposedly be mailed out today. Now it is too late. I am fuming because it totally puts me in a pickle I could have ordered another one from somewhere else on Tuesday but they dragged me along responding to one email per day and left me thinking they were going to get it to me in time. worst company ever I want my refund but I am sure it will take them 15 days to process that and then tell me I need to do something else. WORST COMPANY I HAVE EVER DEALT WITH!

So ultimately, I'm writing this review to SAVE the next person. Please save yourself the headache, money, and time. DO NOT and I repeat DO NOT purchase from them or else you may end up like me REGRETTING it! God Bless!